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CT

CHRISTINE TONELLI

McGrath City Hyundai
Calificación General
Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5
4.5
(579 reviews)
40

Reseñas de CHRISTINE TONELLI

Cliente verificado
Chicago, IL
2016 Hyundai Accent
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/26/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Car Maintenance
Great service! Didn’t have to wait long at all and Christine did great job at taking care of me and my vehicle!
Recomendado
CONSTANCIA M. de McGrath City Hyundai respondió el 01/27/2021 01:51 PM

Anonymous,

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Empleados con los que trabajó
CT
CHRISTINE TONELLI
AW
gravatar
Annie W.
Chicago, IL
2016 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/24/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
distance from my home
They're good at time set to return your car
Recomendado
CONSTANCIA M. de McGrath City Hyundai respondió el 01/25/2021 11:31 AM

Annie,

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Empleados con los que trabajó
CT
CHRISTINE TONELLI
MT
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Maruwa T.
Chicago, IL
2020 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/06/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Good service
Good job.
Recomendado
CONSTANCIA M. de McGrath City Hyundai respondió el 01/06/2021 03:09 PM

Maruwa,

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Empleados con los que trabajó
CT
CHRISTINE TONELLI
AW
gravatar
Annie W.
Chicago, IL
2016 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/18/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
They
They are close to me and very dependent
Recomendado
CONSTANCIA M. de McGrath City Hyundai respondió el 12/19/2020 11:08 AM

Annie,

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Empleados con los que trabajó
CT
CHRISTINE TONELLI
CC
gravatar
Caffie C.
Addison, IL
2007 Hyundai Entourage
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/17/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
The people
Nice
Recomendado
CONSTANCIA M. de McGrath City Hyundai respondió el 12/19/2020 11:06 AM

Caffie,

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Empleados con los que trabajó
CT
CHRISTINE TONELLI
DA
gravatar
Daisy A.
Chicago, IL
2018 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/15/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Best dealership I’ve been too!
Really friendly dealership! Will definitely be coming back!
Recomendado
CONSTANCIA M. de McGrath City Hyundai respondió el 12/16/2020 06:17 AM

Daisy,
Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Empleados con los que trabajó
CT
CHRISTINE TONELLI
Cliente verificado
Chicago, IL
2019 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/03/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Friendly employees and short wait times
good overall service is always expected, and I am never disappointed by the quality of work & the helpfulness of the employees.
Recomendado
CONSTANCIA M. de McGrath City Hyundai respondió el 12/03/2020 10:25 AM

Anonymous,

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Empleados con los que trabajó
CT
CHRISTINE TONELLI
MB
gravatar
Mary B.
Chicago, IL
2020 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/28/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Exceptional service
My car was done in the amount of time I requested
Recomendado
CONSTANCIA M. de McGrath City Hyundai respondió el 11/30/2020 10:21 AM

Mary,

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Empleados con los que trabajó
CT
CHRISTINE TONELLI
MD
gravatar
Marlon D.
Chicago, IL
2013 Hyundai Sonata
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
11/18/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service/Repair
Buyer Beware!!! Had my vehicle in for a week and they could solve initial problem brought in for. Spend time a lot of money to fix other issues that were not brought up in recent visits. Multi point inspections were supposedly done on previous visits. Don't think so. Vehicle returned unwashed and tag for oil change not updated. Questioning if it was even done, sure paid for oil service. Vehicle returned with new problem noise under hood upon retrieval. Confirmed noise with staff on duty. After discovering new problem staff offered to keep it. No way... so super frustrated, exhausted and wanted out of there fast. Had to get rental car while vehicle was in service not going to spend more money. Not sure how long and how new problem would be. Again, intial problem wasn't fixed. Reiterated to service advisor problem was occurring. Need vastly improved service loaner program for vehicles in for longer service. My recent visits have been deplorable dont want to go back. Recommended take your vehicle some place else. Service department needs vast improvement.
No Recomendado
CHRIS C. de McGrath City Hyundai respondió el 11/20/2020 01:38 PM

Marlon,

Thank you very much for taking the time to discuss your vehicle and I look forward to seeing you on Tuesday.

Best regards,

Christine

Empleados con los que trabajó
CT
CHRISTINE TONELLI
JV
gravatar
Josue V.
Chicago, IL
2017 Hyundai Santa Fe Sport
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
11/12/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
No good
Se tardan horas, oara un simple cambio de aceite
No Recomendado
CHRIS C. de McGrath City Hyundai respondió el 11/16/2020 08:13 AM

Josue,

My name is Connie, I am the Customer Service representitive here at McGrath City Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me at 773-889-9090. I look forward to speaking with you soon.

Respectfully,

Connie Montoya
Mcgrath City Hyundai
cmontoya@mcgrathcity.com

 

Empleados con los que trabajó
CT
CHRISTINE TONELLI
NN
gravatar
Nikki N.
Burbank, IL
2020 Hyundai Elantra
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
10/17/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Not great
Nope
No Recomendado
CHRIS C. de McGrath City Hyundai respondió el 10/17/2020 11:28 AM

Nikki,

My name is Connie, I am the Customer Service representitive here at McGrath City Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me at 773-889-9090. I look forward to speaking with you soon.

Respectfully,

Connie Montoya
Mcgrath City Hyundai
cmontoya@mcgrathcity.com

Empleados con los que trabajó
CT
CHRISTINE TONELLI
PR
gravatar
Paula R.
Chicago, IL
2014 Hyundai Elantra Gt
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/05/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Knowledge-Guidance-Fair
Happy with my Service
Thank you Christine! ?
Recomendado
CHRIS C. de McGrath City Hyundai respondió el 10/06/2020 07:44 AM

Paula,

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Repesentitive
cmontoya@ mcgrathcity.com

Empleados con los que trabajó
CT
CHRISTINE TONELLI
PJ
gravatar
Phillip J.
Chicago, IL
2018 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/24/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
The staff is great and informative.
Christina and Eddie has always been great and even though it gets stressful in their workplace; they seem to be in control and professional.
Recomendado
CHRIS C. de McGrath City Hyundai respondió el 09/29/2020 08:35 AM

Phillip,

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Repesentitive
cmontoya@ mcgrathcity.com

Empleados con los que trabajó
CT
CHRISTINE TONELLI
MS
gravatar
Milton S.
Chicago, IL
2015 Hyundai Sonata
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/18/2020
cliente verificadoCliente Verificado
Categoría: Service
Great staff
Easy to get too.
Recomendado
Empleados con los que trabajó
CT
CHRISTINE TONELLI
MS
gravatar
Milton S.
Chicago, IL
2015 Hyundai Sonata
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/18/2020
cliente verificadoCliente Verificado
Categoría: Service
Great staff
Easy to get too.
Recomendado
Reseña Original
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
09/18/2020
Tipo de Servicio: Maintenance
Categoría: Service
Great staff
Easy to get to.
Recomendado
CHRIS C. de McGrath City Hyundai respondió el 09/18/2020 08:11 AM

Milton, 

This mistake happens often, pressing 1 instead of 5.  I will resend the survey.  Thank you so much for taking the time to fill out the survey, we really appreciate it and thank you for servicing your vehicle with McGrath City Hyundai.

Best regards,

Chris Capparelli
Service Manager
McGrath City Hyundai

CHRIS C. de McGrath City Hyundai respondió el 09/21/2020 10:27 AM

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Repesentitive
cmontoya@ mcgrathcity.com

Empleados con los que trabajó
CT
CHRISTINE TONELLI
CC
gravatar
Caffie C.
Addison, IL
2007 Hyundai Entourage
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/17/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
The customer service is good
You have good people at the desk work with a smile
Recomendado
CHRIS C. de McGrath City Hyundai respondió el 09/21/2020 10:24 AM

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Repesentitive
cmontoya@ mcgrathcity.com

Empleados con los que trabajó
CT
CHRISTINE TONELLI
KL
gravatar
Karen L.
Chicago, IL
2019 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/03/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Maintenance
I had service done on my car a few weeks ago! Christine was my advisor and she could not have been better! She answered all my questions took care of me and my car! She's an amazing person!
Recomendado
Christopher H., BDC Director de McGrath City Hyundai respondió el 09/03/2020 08:04 PM

Hello 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
BDC Director 
choelbl@mcgrathcity.com

Empleados con los que trabajó
CT
CHRISTINE TONELLI
Cliente verificado
Maywood, IL
2015 Hyundai Santa Fe Sport
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
08/19/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service visit
Incomplete repairs
No Recomendado
Christopher H., BDC Director de McGrath City Hyundai respondió el 08/19/2020 01:38 PM

Hello

My name is Christopher, Service Director here at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-692-1339. I look forward to speaking with you soon.

Respectfully,

Chris Capparelli
Service Director
McGrath City Hyundai
ccapparelli@mcgrathcity.com

Empleados con los que trabajó
CT
CHRISTINE TONELLI
OV
gravatar
Oscar V.
Chicago, IL
2018 Hyundai Kona
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/18/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent Service
The McGrath team treats you like family.
Recomendado
Christopher H., BDC Director de McGrath City Hyundai respondió el 08/18/2020 06:42 AM

Hello Oscar, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Christopher M. Hoelbl
BDC Director 
choelbl@mcgrathcity.com

Empleados con los que trabajó
CT
CHRISTINE TONELLI
IP
gravatar
Irena P.
Chicago, IL
2019 Hyundai Tucson
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/14/2020
cliente verificadoCliente Verificado
Categoría: Service
Is good
Service is very good
Recomendado
Empleados con los que trabajó
CT
CHRISTINE TONELLI
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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