CT

CHRISTINE TONELLI

Calificación General
Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5
4.5
(579 reviews)
40

GL
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Gloria L.
Forest Park, IL
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
05/16/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
People
All good
Recomendado
CONSTANCIA M. de McGrath City Hyundai respondió el 05/17/2021 06:18 AM

Gloria,
My name is Connie, I am the Customer Service representative here at McGrath City Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me at 773-889-9090. I look forward to speaking with you soon.

Respectfully,

Connie Montoya
Mcgrath City Hyundai
cmontoya@mcgrathcity.com

Empleados con los que trabajó

LS
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Larietha S.
Chicago, IL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/04/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Communication
Fast friendly and reliable associates
Recomendado
CONSTANCIA M. de McGrath City Hyundai respondió el 05/06/2021 08:22 AM

Larietha,
Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

CONSTANCIA M. de McGrath City Hyundai respondió el 05/06/2021 08:29 AM

Larietha,
Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Empleados con los que trabajó

SS
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Sonya S.
Bellwood, IL
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
04/13/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
If you just want to kill time
Wasted way too much time there for an oil change and i had an appt...
No Recomendado
CONSTANCIA M. de McGrath City Hyundai respondió el 04/14/2021 10:29 AM

Sonya,

My name is Connie, I am the Customer Service representative here at McGrath City Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me at 773-889-9090. I look forward to speaking with you soon.

Respectfully,

Connie Montoya
Mcgrath City Hyundai
cmontoya@mcgrathcity.com

Empleados con los que trabajó

Cliente verificado
Chicago, IL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/10/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Scheduling
Very easy to schedule. In time and friendly.
Recomendado
CONSTANCIA M. de McGrath City Hyundai respondió el 04/10/2021 09:48 AM

Anonymous,

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Empleados con los que trabajó

JG
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Jesse G.
Chicago, IL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/09/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great customer service
Service advisor Christine T. is the absolute best. Great friendly customer service and goes above and beyond to make sure your car is taken care of.
Recomendado
CONSTANCIA M. de McGrath City Hyundai respondió el 04/09/2021 03:32 PM

Jesse,

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Empleados con los que trabajó

RW
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Reginald W.
Chicago, IL
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/03/2021
cliente verificadoCliente Verificado
Categoría: Service
The service was awesome!
The service was excellent.. I was greeted with the upmost respect and a great smile very nice.
Recomendado
Empleados con los que trabajó

PR
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Paula R.
Palos Heights, IL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/02/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Christine Tonelli
Comfortable ,confidence ,& knowledgeable
Recomendado
CONSTANCIA M. de McGrath City Hyundai respondió el 04/02/2021 03:02 PM

Paula,

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Empleados con los que trabajó

RW
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Reginald W.
Chicago, IL
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/03/2021
cliente verificadoCliente Verificado
Categoría: Service
The service was awesome!
The service was excellent.. I was greeted with the upmost respect and a great smile very nice.
Recomendado

Reseña Original
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
04/01/2021
Tipo de Servicio: Maintenance
Categoría: Service
CONSTANCIA MONTOYA Greeted me with a great smile she was very nice and made me very comfortable.
CONSTANCIA MONTOYA Was awesome ?
When I came in she greeted me with a nice smile and made me very comfortable and took care of me right away and I was very happy ? to say the least.
Recomendado
CONSTANCIA M. de McGrath City Hyundai respondió el 04/02/2021 03:02 PM

Reginald,

My name is Connie, I am the Customer Service representative here at McGrath City Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me at 773-889-9090. I look forward to speaking with you soon.

Respectfully,

Connie Montoya
Mcgrath City Hyundai
cmontoya@mcgrathcity.com

Empleados con los que trabajó

CC
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Caffie C.
Addison, IL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/30/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service is great
The worker is nice and friendly
No Recomendado
CONSTANCIA M. de McGrath City Hyundai respondió el 03/31/2021 10:32 AM

Caffie,

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Empleados con los que trabajó

CM
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Carmen M.
Lyons, IL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/30/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
The professional service and courteous staff. Have no complaints. Will definitely buy my next car from Mcgraph
Mcgraph to me is one of the best dealer. Their staff from the minute you walk in they welcome you and make sure that your treated with the outmost respect and very professional.: Connie is one of your best managers always with a smile and the rest of the staff have no complaints.
Recomendado
CONSTANCIA M. de McGrath City Hyundai respondió el 03/30/2021 01:03 PM

Carmen,

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Empleados con los que trabajó

Cliente verificado
Chicago, IL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/28/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Customer service
Everyone is very helpful! Will be coming back for my oil changes and just a check up
Recomendado
CONSTANCIA M. de McGrath City Hyundai respondió el 03/30/2021 06:52 AM

Kayla,
Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Empleados con los que trabajó

DJ
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Delores J.
Chicago, IL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/16/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great customer service
I had one of the dealership experience in a while. Christian greeted me warmly and task care of the business.
Recomendado
CONSTANCIA M. de McGrath City Hyundai respondió el 03/17/2021 08:08 AM

Delores,

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Empleados con los que trabajó

OV
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Oscar V.
Chicago, IL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/12/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent Service
The team at McGrath Hyundai is knowledgeable friendly and courteous. They have earned my business.
Recomendado
CONSTANCIA M. de McGrath City Hyundai respondió el 03/13/2021 10:14 AM

Oscar,
Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Empleados con los que trabajó

DW
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Delia W.
Chicago, IL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/12/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Oil change and maintaince
Great, love the staff
Recomendado
CONSTANCIA M. de McGrath City Hyundai respondió el 03/12/2021 01:02 PM

Delia,

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Empleados con los que trabajó

CC
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Caffie C.
Addison, IL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/04/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Friendly staff alway going out there way to help
Giving your people 100 percent all the way
Recomendado
CONSTANCIA M. de McGrath City Hyundai respondió el 03/05/2021 10:24 AM

Caffie,

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Empleados con los que trabajó

Cliente verificado
Chicago, IL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/04/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Christine rocks
I had a great experience with Christine. She’s the best, always so good with her customer service. Makes me feel like I’m part of her family.
Recomendado
CONSTANCIA M. de McGrath City Hyundai respondió el 03/05/2021 10:23 AM

Anonymous,

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Empleados con los que trabajó

ZS
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Zuemy S.
Cicero, IL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/02/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service
Everyone was so welcoming and explained what my car need done
Recomendado
CONSTANCIA M. de McGrath City Hyundai respondió el 03/03/2021 10:19 AM

Zuemy,

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Empleados con los que trabajó

BN
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Barbara N.
Chicago, IL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/02/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Professional and friendly service
Was able to get all my services taken care of plus a Lyft ride to and from the dealer. Perfect!!
Recomendado
CONSTANCIA M. de McGrath City Hyundai respondió el 03/02/2021 03:52 PM

Barbara,

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Empleados con los que trabajó

SS
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Soe S.
Elmwood Park, IL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/11/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Awesome
Awesome service for my first time bringing my vehicle ? in for service. My host or service carer was professional helpful and resourceful to my every need. You guys are lucky to have her!!!!!!!
Recomendado
CONSTANCIA M. de McGrath City Hyundai respondió el 02/12/2021 10:13 AM

Soe,

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Empleados con los que trabajó

Cliente verificado
Chicago, IL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/05/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Review
Stephanie did a great job accommodating my service providing feedback when had it for my vehicle.
Recomendado
CONSTANCIA M. de McGrath City Hyundai respondió el 02/05/2021 09:35 AM

Anonymous,

Thank you very much for your review!  We greatly appreciate you taking the time to complete it.   Customer feedback is very important to us and I am glad to hear that our service department provided you with an exceptional service experience.  Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Best regards,

Connie Montoya
Customer Service Representative
cmontoya@ mcgrathcity.com

Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.