CT

CHRISTINE TONELLI

Calificación General
Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5Calificación general 4.5/5
4.5
(579 reviews)
40

CP
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Cynthia P.
Chicago, IL
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
07/18/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
The staff
Staff was nice and very friendly
Recomendado
Charles F. de McGrath City Hyundai respondió el 07/20/2017 08:30 AM

Hello Cynthia,

Thank you for choosing McGrath for Hyundai Service needs. Sharing your experience with us is highly valuable. We respect the time you have taken to share your experience. You’re a valuable customer & we’re looking forward to seeing you again. 

 Sincerely,


Charles Floyd
Service BDC
773-804-5016 

Empleados con los que trabajó

JM
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Jennie M.
Chicago, IL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/18/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Everyone is friendly and listen and address concerns.
I appreciate that you reach out with reminders and it's easy to schedule appointments
Recomendado
Charles F. de McGrath City Hyundai respondió el 07/22/2017 12:08 PM

Hello Jennie,

Thank you for choosing McGrath for Hyundai Service needs. We appreciate you taking the time to share your experience. Your decision to allow us to allow us to service your vehicle is important. You’re a valuable customer and we’re looking forward to seeing you again.

Sincerely,

Charles Floyd
Service BDC
773.804.5016

Empleados con los que trabajó

HS
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Harry S.
Berwyn, IL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/17/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Love My Hyundai
Convenient
Recomendado
LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 07/17/2017 01:56 PM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

JH
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Jose H.
River Grove, IL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/14/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service
Service is always great and on time
Recomendado
LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 07/14/2017 10:27 AM

Hello Mr Hernandez,

Thank you for taking the time to fill this review out. Hope all is well. Enjoy the weekend!! See you on the next service visit. 

Empleados con los que trabajó

OC
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Oneka C.
North Riverside, IL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/12/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
The staff in the service department is just awesome
Staff is very pleasant
Recomendado
LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 07/12/2017 01:05 PM

Hello Oneka,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

RM
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Rigoberto M.
Chicago, IL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/12/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
great service
all the people we came in contact with were very nice and informative
Recomendado
LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 07/12/2017 01:04 PM

Hello Rigoberto,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

AM
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Ann M.
Des Plaines, IL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/12/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
2014 Hyundai Recall
i have nothing bad to say or report, your dealership totally rocks! Any request is treated with the utmost professionalism and handling and you guys are very friendly, too! I was in and out quicker than I thought was originally possible. You guys are great!
Recomendado
LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 07/12/2017 01:04 PM

Hello Ann,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

RD
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Rosie D.
Chicago, IL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/11/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Very friendly and personal dealer ship.
Yes.
Recomendado
LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 07/12/2017 01:03 PM

Hello Rosie, 

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

Cliente verificado
Chicago, IL
2017 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/11/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Service Check
No comment
Recomendado
LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 07/12/2017 01:02 PM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

TD
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Terence D.
Elmwood Park, IL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/10/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Christine takes very good care of me.
Yes
Recomendado
LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 07/10/2017 03:00 PM

Hello Terence,

Thank you for your review! Customer feedback is very important to us and I am glad to hear tthat Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

BH
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Brenda H.
Chicago, IL
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
07/07/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Over priced
Service received was fine
No Recomendado
LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 07/10/2017 08:10 AM

Hello Brenda,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

MM
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Magda M.
Chicago, IL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/04/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Christine in service!
Christine in service deserves 5+ stars!
Recomendado
Charles F. de McGrath City Hyundai respondió el 07/05/2017 06:55 AM

Hello Magda,

Thank you for choosing McGrath for Hyundai Service needs. We appreciate you taking the time to share your experience. Your decision to allow us to allow us to service your vehicle is important. You’re a valuable customer and we’re looking forward to seeing you again.

Sincerely,

Charles Floyd
Service BDC
(773)-804-5016

Empleados con los que trabajó

TH
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Tanekia H.
Chicago, IL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/04/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great Service @ McGrath
Great and friendly staff and service done in a timely fashion.
Recomendado
Charles F. de McGrath City Hyundai respondió el 07/05/2017 07:02 AM

Hello Tanekia,

Thank you for choosing McGrath for Hyundai Service needs. Sharing your experience with us is highly valuable. We respect the time you have taken to share your experience. You’re a valuable customer & we’re looking forward to seeing you again. 

Sincerely,

Charles Floyd
Service BDC
(773)-804-5016

Empleados con los que trabajó

Cliente verificado
Chicago, IL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/03/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service Department
Great Service
Recomendado
LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 07/05/2017 11:15 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

PC
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Paris C.
Chicago, IL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/03/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
N/A
N/A
Recomendado
LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 07/05/2017 11:13 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

Cliente verificado
2015 Hyundai Santa Fe S
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
06/29/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
accommodating
people are knowledgeable on what they do
Recomendado
LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 07/02/2017 07:51 AM

Hello, 


Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

BR
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Beatrice R.
Oak Park, IL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/29/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Friendly
They accommodated all my needs, and yes I would recommend other people
Recomendado
LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 06/29/2017 08:17 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine  provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

Cliente verificado
Berwyn, IL
2013 Hyundai Sonata Hyb
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/27/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Easy in and out service
Recommend and will return.
Recomendado
LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 06/28/2017 09:12 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

Cliente verificado
Oak Park, IL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/27/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Review for Christine/Service Advisor ONLY!!!!
I would not recommend McGrath Hyundai. But if any goes to McGrath, I recommend Christine.
Recomendado
LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 06/27/2017 12:40 PM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Christine provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

PB
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Patrick B.
Chicago, IL
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
06/24/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
it use to be just great someone dropped the ball.
I dont like to told something is going to done at a certain time and it isn't. Then tell you it will be done in another 15 - 20 mins and it still isn't.
Recomendado
LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 06/26/2017 08:28 AM

Hello,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.