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Christian Hanson

Service Advisor
Calificación General
Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5
4.6
(503 reviews)
80

Cliente verificado
Rathdrum, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/25/2021
cliente verificadoCliente Verificado
Categoría: Service
Christian is the man!
We travel all over the US and every time we stop in here we are greeted with a big smile and awesome service!
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 01/25/2021 03:05 PM

Anonymous, thank you for the 5 star review! We agree - Christian is the man! We'll be sure to pass along your kind words to him. It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

BK
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BRUCE K.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/17/2021
cliente verificadoCliente Verificado
Categoría: Service
Service
Friendly, no hassle service
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 01/18/2021 03:28 PM

Bruce, thank you for the great review! We want every experience that you have with us to be friendly and no hassle! That's just the way people should feel after visiting a business! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

LH
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LISA H.
Rathdrum, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/15/2021
cliente verificadoCliente Verificado
Categoría: Service
Recall inspect and Fix
Easy in and out.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 01/15/2021 01:56 PM

Lisa, thank you for the 5 star review! We're so glad that we were able to take care of your recall for you and get you safely back on the road! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

TS
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TINA S.
Post Falls, ID
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
01/14/2021
cliente verificadoCliente Verificado
Categoría: Service
They checked with us before fixing the recalls.
They did a great job.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 01/15/2021 01:48 PM

Tina, thank you for the 5 star review! We're so glad that we could make sure that your vehicle was in tip top condition before getting back on the road! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

Cliente verificado
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/14/2021
cliente verificadoCliente Verificado
Categoría: Service
Happy customer
They got us in fast, took care of the problem, love your service department!!
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 01/15/2021 01:48 PM

Anonymous, we're so glad that you're a happy customer! So glad that you had a great experience with the service department! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

GH
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GORDON H.
Harrison, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/08/2021
cliente verificadoCliente Verificado
Categoría: Service
Problem solved
I had trouble starting my F150. I brought it in and after discussing possible solutions Christian suggested we start by replacing my old battery. If thst solved the starting issue it would save me from not having to do diagnostic test. Made sense to me and it appears to have solved the problem. I like that I was given options and a repair was not pushed on me.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 01/11/2021 03:17 PM

Gordon, thank you for the fantastic review! We're so glad that Christian was able to get you taken care of without an extra diagnostic! We always want to take care of our customers in the least expensive and most efficient way! Thank you for choosing Mike White Ford! It was a pleasure serving you! We look forward to serving you again in the future!

Empleados con los que trabajó

DS
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DAN S.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/30/2020
cliente verificadoCliente Verificado
Categoría: Service
Repairs
Frozen door locks , I made an appointment two weeks in advance , brought it in the night before . It was fixed by 11 am - every thing works great !
Thank you
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 12/31/2020 08:28 AM

Dan, thank you for the great review! We're so glad that we were able to take care of your locks bright and early! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

RL
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REBECCA L.
Athol, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/30/2020
cliente verificadoCliente Verificado
Categoría: Service
Quick and precise
All was handled quickly and professionally.
Thank you Christian..you did great.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 12/31/2020 08:27 AM

Rebecca, thank you for the great review! Fast and professional are two of our biggest goals for our customer! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

SF
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STEPHEN F.
Athol, ID
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
12/21/2020
cliente verificadoCliente Verificado
Categoría: Service
Good & friendly service
Friendly with professional service.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 12/28/2020 02:22 PM

Stephen, thank you for the good review! Friendly and professional are two of our biggest goals! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

DM
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DONNA M.
Priest River, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/18/2020
cliente verificadoCliente Verificado
Categoría: Service
Christian listened to the problem and immediately knew what was wrong. This is the second time we have had the truck in for the same thing but this time I feel like we were taken seriously.
I explained above.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 12/21/2020 03:11 PM

Donna, thank you for the 5 star review! Having to bring a vehicle in more than once for the same issue is never fun, but we're so glad that Christian was able to diagnose and get your issue taken care of! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

VG
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VERNON G.
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/08/2020
cliente verificadoCliente Verificado
Categoría: Service
F 450
The staff bent over backwards to make the servicing work for me. Great job
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 12/09/2020 01:49 PM

Vern, thank you for the great review! We're always glad to see you and so glad that we were able to take care of your F450 for you! It was our pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

RD
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RICHARD D.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/25/2020
cliente verificadoCliente Verificado
Categoría: Service
Very good customer service
Christian is an excellent servicec rep.
He explains everything that is being done with vehicle
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 11/30/2020 02:17 PM

Richard, thank you for the very good review! We're very proud of Christian and will be sure to pass along your kind words! We're so glad that you had such a great experience! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

Cliente verificado
Rathdrum, ID
ReScore Reseña™
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
11/23/2020
cliente verificadoCliente Verificado
Categoría: Service
Fixed issues
My marker lights were replaced after expressing my concerns. So my concerns were heard and hopefully are as I go forward with my Ford truck. Communication is a key for me.
Recomendado
Empleados con los que trabajó

JS
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JOHN S.
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/18/2020
cliente verificadoCliente Verificado
Categoría: Service
Excellent service
Christian of the service department was awesome to work with. His explanations of the issues were easy to understand, and he worked hard to get the repair finished ahead of schedule.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 11/20/2020 03:17 PM

John, thank you for the excellent review! We're so glad that you had such a great experience with Christian! We'll be sure to pass along your kind words! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

RC
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RAYMOND C.
Newport, WA
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
11/16/2020
cliente verificadoCliente Verificado
Categoría: Service
Nice waiting room
Was a long wait to get my truck repaired for such a small repair. However it was repaired correct.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 11/20/2020 03:01 PM

Raymond, we apologize for long your repair took. We were down a few technicians due to illness and weren't running to our normal standards. We hope that in the future you grant us the opportunity to serve you again.

Empleados con los que trabajó

MG
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MICHAEL G.
Hayden, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/16/2020
cliente verificadoCliente Verificado
Categoría: Service
Great service
Wouldn’t take my Rig anywhere else
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 11/20/2020 02:51 PM

Michael, thank you for the great review! We're very honored to take care of you and your rig! We take a lot of pride in it! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

Cliente verificado
Rathdrum, ID
ReScore Reseña™
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
11/23/2020
cliente verificadoCliente Verificado
Categoría: Service
Fixed issues
My marker lights were replaced after expressing my concerns. So my concerns were heard and hopefully are as I go forward with my Ford truck. Communication is a key for me.
Recomendado

Reseña Original
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
11/12/2020
Categoría: Service
Not happy
Would have liked to know there were marker light issues over the phone. I would have had them fixed instead of finding out when I went to pick my truck up.
No Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 11/12/2020 01:34 PM

Anonymous, thank you for letting us know about the situation and also taking our call. We look forward to fixing this issue with you tomorrow and hope that you give us the opportunity to serve you again in the future!

Empleados con los que trabajó

JS
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JUNIOR S.
Coeur D'Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/03/2020
cliente verificadoCliente Verificado
Categoría: Service
Great customer service
Excellent customer service. Christian went over and above. Great people person.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 11/09/2020 03:52 PM

Junior, thank you for the great review! We're so glad that your experience went so well! We'll be sure to pass along your kind words to Christian! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

JC
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JAMES C.
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/02/2020
cliente verificadoCliente Verificado
Categoría: Service
Employees
Great purchase experience
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 11/09/2020 03:52 PM

James, thank you for the 5 star review! We're so glad that you had such a great purchase experience! Congrats on the new ride! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

BL
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BLAKE L.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/26/2020
cliente verificadoCliente Verificado
Categoría: Service
FEELS LIKE FAMILY
I have NEVER had a bad experience at Mike White. Our car has had extensive work done to it and everytime we are treated like family. Christian in the service department has been our go to guy and has dealt with all of our issues with care. He is always so kind and honest. I know I can trust anything he says and he is not just trying to sell me something. He always takes time to listen and make sure we fully understand what is going on. 10/10 would suggest Mike White to anyone!! I refuse to buy a car or have service done anywhere else!
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 10/27/2020 04:41 PM

Blake, thank you for the phenomenal review! We're so proud of our team, and especially Christian! We'll be sure to pass along you kind words to him as well. We are very proud that you keep coming back and we promise to keep taking care of your vehicles as long as you let us! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.