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Christian Hanson

Service Advisor
Calificación General
Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5
4.6
(498 reviews)
80

LW
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LESTER W.
Rathdrum, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/02/2020
cliente verificadoCliente Verificado
Categoría: Service
good job Christian!
I brought my truck in for service and you guys did a excellent job. It is now working as it should!
Thank you,
Les White
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 07/03/2020 03:56 PM

Les, thank you for the excellent review! We're so glad that your truck is back in tip-top condition! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

CE
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CURTISS E.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/30/2020
cliente verificadoCliente Verificado
Categoría: Service
Warranty Repairs
The mechics identified the issue during routine work and repaired in a new appointment
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 07/03/2020 02:55 PM

Curtiss, thank you for the 5 star review! We're so glad that we were able to solve the issue and make sure that your Focus was back on the road as soon as possible! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

HG
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HOLLY G.
Coeur D'Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/26/2020
cliente verificadoCliente Verificado
Categoría: Service
Truck service
Always a good feeling after a service to know that my vehicle has been serviced and inspected by a trained group.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 06/26/2020 03:57 PM

Holly, thank you for the kind review! We truly love taking care of our amazing customers and their vehicles! Thank you for giving us the opportunity to serve you! We look forward to serving you and your F-150 again in the future!

Empleados con los que trabajó

ED
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ERIC D.
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/22/2020
cliente verificadoCliente Verificado
Categoría: Service
excellent service department
once again the service department gets my truck back to me sooner than expected. Mike White ford people are all top notch!! Thank you for your excellent service!!
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 06/23/2020 10:07 AM

Eric, thank you for the excellent review! We're so proud of our service department and glad that they were able to beat expectations. It was our pleasure to serve you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

RS
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ROBERT S.
Osburn, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/13/2020
cliente verificadoCliente Verificado
Categoría: Service
Great Service
Very Personable staff and very quick service. Quality work.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 06/23/2020 11:13 AM

Robert, thank you for the great review! We're very proud of our staff and so glad that you enjoyed their work! It was our pleasure to serve you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

IM
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IRA M.
Hayden, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/03/2020
cliente verificadoCliente Verificado
Categoría: Service
Awesome customer service
your staff is wonderful. I called about srvice needed nd they got me inrighy a way.

the only problrm I have is, my husband is Ira. This is MY CAR and this is my e-mail address.
you need to update your system and address the correct the person by their correcy name.

Pamela Moore
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 06/05/2020 03:27 PM

Pamela, thank you for the awesome review! I'm so sorry about the email mixup. It's possible that when the vehicle was purchased originally, his name appeared first on the contract. If so, our service program isn't smart enough to be able to print two names. Either way, I apologize and will have them to do their best to rectify the issue. It was a pleasure serving you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

JB
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JAMES B.
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/29/2020
cliente verificadoCliente Verificado
Categoría: Service
Great service
?
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 06/01/2020 08:41 AM

James, thank you for the 5 star review! We're so glad that you had a great service experience! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

MS
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MICHAL S.
Spokane, WA
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
05/28/2020
cliente verificadoCliente Verificado
Categoría: Service
Recall, clutch issues and battery indicator
We brought the car on Sun, left the key on the lockbox and been take care of. Repairs done way before the anticipated completion date and everything communicated to us. The only issue was that the battery indicator is still on. Yet it wasn't clear from the papers if it was included in the scope.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 06/10/2020 12:21 PM

Michael, thank you for giving us the opportunity to speak with you and clear up the situation. We appreciate you giving us the time to make it right and look forward to serving you again in the future.

Empleados con los que trabajó

KB
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KEVAN B.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/27/2020
cliente verificadoCliente Verificado
Categoría: Service
Just a nice simple transaction, just the way I like them.
Was able to come in the same day and get things handled without any difficulty. Mr. Christian took care of things no problem.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 05/28/2020 04:21 PM

Kevan, thank you for the nice review! We try to keep things simple and clear for everyone's sake! We'll make sure to pass along your kind words to Christian! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

JM
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JOYCE M.
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/20/2020
cliente verificadoCliente Verificado
Categoría: Service
good work
You fixed my noise car, said it had a rock some where.
But once you put the car up on the Hoist.
Rock came out and you guys continue to look things over which is awesome
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 05/20/2020 04:40 PM

Joyce, thank you for the awesome review! We're so glad that we were able to fix your geological issue and make sure all was well with your vehicle! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

Cliente verificado
Rathdrum, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/15/2020
cliente verificadoCliente Verificado
Categoría: Service
Fast and friendly
They got my truck in fast and took care of the problem. Very helpful!
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 05/15/2020 04:06 PM

Anonymous, thank you for the great review! Fast and friendly are two things that we strive for! We're so glad that we were able to take good care of your truck! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

Cliente verificado
Priest River, ID
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
05/14/2020
cliente verificadoCliente Verificado
Categoría: Service
New purchase
It is always stressful dealing with care dealers, dealing with Mike White wasn’t as stressful as others. If you could take salesmen it would be more enjoyable.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 05/14/2020 01:07 PM

Anonymous, we're so sorry to hear that you had a stressful experience during your purchase. Although we're glad to hear that we're not as stressful as others, we'd prefer to not be stressful at all. We'd love to talk with you to see how we could have made your experience better. We're always striving to improve and need feedback in order to do so. Please call (208) 664-9211 and ask for Bill (General Sales Manager) or you can reply directly to this email with any suggestions or direct feedback about your salesperson/experience. Thank you for being open and helping us improve the process for all.

Empleados con los que trabajó

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VERNON G.
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/11/2020
cliente verificadoCliente Verificado
Categoría: Service
Outstanding
As always. The very best service
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 05/12/2020 03:57 PM

Vernon, thank you for the outstanding review! It is truly our pleasure to have the opportunity to serve you every time! You are always welcome! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

Cliente verificado
Livingston, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/06/2020
cliente verificadoCliente Verificado
Categoría: Service
Fast , friendly service
Fast, friendly service
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 05/06/2020 11:20 AM

Anonymous, thank you for the 5 star review! Fast, friendly service is always our goal and we're glad that we were able to deliver it for you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

BK
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BARBARA K.
Coeur D'Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/29/2020
cliente verificadoCliente Verificado
Categoría: Service
Professional Staff
Took my car in for two different recall issues. They had to keep it overnight, but were fully prepared to give me a rental if I needed it. They called when they said they would and I was very, very pleased with their swift and efficient handling of everything.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 04/30/2020 04:27 PM

Barbara, thank you for the positive review! Recalls are never fun but we try to make them as easy as possible. We're glad that we were able to get you taken care of! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

JF
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JOHN F.
Rathdrum, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/25/2020
cliente verificadoCliente Verificado
Categoría: Service
Sales, Customer Service
Mike White Ford is an outstanding dealership to work with! I am, however, disappointed with Ford in that my new 2020 Explorer had to have an electronic transmission repair after only 375 miles! I have never had that kind of problem in my previous 8 fords! I just read an article about the class action lawsuit re the Focus and Fiesta and l wonder if Ford needs to change how they do things before these cars leave the factory! I received excellent service from both Curly in sales and Chelsea in service and will continue to do business with Mike White Ford.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 04/28/2020 04:05 PM

John, thank you for the outstanding review! We appreciate the compliments regarding our store and Curly and Chelsea! We completely hear your frustration regarding a repair so early in the life of your Explorer and will pass along your comments to our Ford representatives. Thank you for choosing Mike White Ford! We look forward to serving you again!

Empleados con los que trabajó

HW
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HAROLD W.
Rathdrum, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/24/2020
cliente verificadoCliente Verificado
Categoría: Service
service went to extremes
was expecting to have to make a appointment
but made time for a simple fix
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 04/28/2020 04:03 PM

Harold, thank you for the 5 star review! We're so glad that we were able to get you in and out without an appointment! We can't promise that will always be the case, but we're always happy when we're able to do so! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

RJ
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RONALD J.
Post Falls, ID
Ford F350
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/24/2020
cliente verificadoCliente Verificado
Categoría: Service
Customer care, expediency, competence .
As of now everything is working and I have no reason to think that will not continue. I appreciate the rapidity with which the truck was fixed and the phone calls to discuss what was to be done. I'm a happy camper!
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 04/28/2020 04:01 PM

Ronald, we're so glad that we were able to turn the situation around for you and make sure that you were happy! Thank you for giving us the change to do so! We look forward to serving you again in the future!

Empleados con los que trabajó

MS
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MARI S.
Coeur D Alene, ID
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
04/20/2020
cliente verificadoCliente Verificado
Categoría: Service
Service
Staff was very helpful and helped with our other vehicle that wasn’t scheduled. Issue other than regular maintenance seems to have been resolved but may need additional service as it seems to have come back. Received a service recall second notice after service was performed, so not sure why it wasn’t advised at the time of service. Have had good service here overall.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 04/21/2020 01:56 PM

Mari, thank you for the 4 star review. We're glad that your overall service experience has been positive. We may have an answer regarding the recall notice. We're not entirely sure why your recall wasn't noted on your inspection or discussed with you, but we're going to review it with our team and get to the bottom of it. Thank you for letting us know! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

Cliente verificado
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/16/2020
cliente verificadoCliente Verificado
Categoría: Service
Communication and quality work
Communicated and shared status. Quality work.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 04/16/2020 04:46 PM

Anonymous, thank you for the 5 star review! We're so glad that you enjoyed the level of both communication and work done on your vehicle! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.