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Christian Hanson

Service Advisor
Calificación General
Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5
4.6
(498 reviews)
80

TH
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THOMAS H.
Saint Maries, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/04/2020
cliente verificadoCliente Verificado
Categoría: Service
Service
Great service
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 02/07/2020 02:03 PM

Thomas, thank you for the great review! We're so glad that you enjoyed your experience serving your Ranger with us! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

Cliente verificado
Ponderay, ID
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
02/04/2020
cliente verificadoCliente Verificado
Categoría: Service
Service department
The service department was very helpful and knowledgeable in helping solve my issues with the f350.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 02/07/2020 02:00 PM

Anonymous, thank you for the good review! We're so glad that you enjoyed working with our service department to get your issues taken care of! We're always looking to improve and would love to know how to turn your 4 star experience into a 5 star experience! When you have a moment, please either call me at (208) 664-9211 or send me an email at marketing@mikewhitefordcda.com Thanks! - Haley

Empleados con los que trabajó

JK
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JOHN K.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/04/2020
cliente verificadoCliente Verificado
Categoría: Service
Easy
The dealership was willing to negotiate and work to make the deal work and me a very happy customer. Juan's philosophy that the customer should get a minute of undivided supreme service for every dollar spent is a good one. I look forward to redeeming my remaining balance of 78,580. Thank you again. We love our new Expedition Max.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 02/07/2020 01:35 PM

John, thank you for the excellent review! We're so glad that you love your new Expedition Max! They're incredible vehicles! We look forward towards serving you and the redemption of your remaining 78,580 minutes but know that we'll always have more if you need it! Thank you for choosing Mike White Ford! 

Empleados con los que trabajó

JS
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JOSEPH S.
Rathdrum, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/03/2020
cliente verificadoCliente Verificado
Categoría: Service
Pleasing.
Most efficient Service dealership I’ve ever been to; friendly people as well.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 02/07/2020 01:33 PM

Joseph, thank you for the pleasant review! To be called the most efficient service experience that someone has ever had - that is high praise and something that we don't take lightly. Thank you for choosing Mike White Ford! We look forward to serving you and your Escape again in the future

Empleados con los que trabajó

GJ
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GEORGE J.
Worley, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/13/2020
cliente verificadoCliente Verificado
Categoría: Service
Staff always friendly and helpful.
Service, sales, management are all friendly and helpful. Special thanks to Christian, in service, for all of his help with recent problem.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 01/15/2020 04:27 PM

George, thank you for the fantastic review. We thank you on behalf of all three departments for your kind words and we will make sure to let Christian know as well! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

JB
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JERRY B.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/13/2020
cliente verificadoCliente Verificado
Categoría: Service
Great service and follow through
From setting the appointment up dropping off the car and picking it up, great service and follow through.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 01/15/2020 04:25 PM

Jerry, thank you for the 5 star review. We're glad to hear that you've experienced excellent service and follow through! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

DG
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DAVIN G.
Hayden, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/09/2020
cliente verificadoCliente Verificado
Categoría: Service
Great customer service, Christian Hanson was great to work with!
Brought my f350 in for a shimmy in the rear end, found out my tire was starting to separate. Christian and his techs were able to locate the issue and was able to get the tire under partial warranty. Also had my oil changed at the same time. Thanks Christian and Mike White Ford for a job well done!!!
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 01/15/2020 04:12 PM

Davin, thank you for the great review! Finding out that there is something wrong with your vehicle besides the reason you brought it in is never fun. But we're so glad that Christian and the service team were able to get you taken care of! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

JV
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JOHN V.
Greenacres, WA
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
01/09/2020
cliente verificadoCliente Verificado
Categoría: Service
Great service...shuttle car service..not so much...
I recently had my Ford Ranger in for service and needed shuttle service for a ride back to my work. I had to wait 50 minutes for a shuttle ride. I would recommend adding another shuttle car/driver. Most Ford Dealerships I have been to have at least two drivers at all times.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 01/15/2020 04:12 PM

John, we want to apologize for the shuttle delay. We normally have customers waiting for no longer than 15 minutes on shuttle rides. Your wait was a very unusual occurrence but that doesn't make it okay by any means.

We have dozens of staff members that are happy to give rides if we know that there are any time sensitive matters. We apologize for the lack of communication.

We simply don't have the volume of customer requiring rides to sustain two full time drivers quite yet, but we're hoping to add another in the long term. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

BW
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BRUCE W.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/05/2020
cliente verificadoCliente Verificado
Categoría: Service
Service
Scotty is the best!! thanks
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 01/07/2020 04:34 PM

Bruce, thank you for the 5 star review! We agree - Scotty is the best! We'll make sure to pass your kind words along to him! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

Cliente verificado
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/01/2020
cliente verificadoCliente Verificado
Categoría: Service
Excellent Customer Service
Everyone at Mike White Ford shows excellent customer service and professionalism
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 01/03/2020 03:09 PM

Anonymous, thank you for the excellent review! We work very hard on our customer service and our professionalism so it's really nice to hear that it's being seen!  Thank you for choosing Mike White Ford! We look forward to serving you and your F150 again in the future!

Empleados con los que trabajó

Cliente verificado
Careywood, ID
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
12/29/2019
cliente verificadoCliente Verificado
Categoría: Service
Yet ANOTHER Mis-Diagnosis
Took our car in for a recall repair. While fixing it, they broke a part that they didn't have. Brought it back later only to find the part wasn't really in. Took it back again and had to be given a loaner because they couldn't get it fixed. Weeks for a simple replacement part and never a single apology. Then took my truck in because it smokes. Diagnosed as bad glow plugs. Almost a thousand dollars later, still just as bad. Went to a real diesel mechanic and was told it was the injectors. Explained very clearly why and how to fix. Waste of money at Mike White. Took another truck to Mike White to check for an oil leak. Was told they had two or three master technicians look at it and confirmed it was a bed plate leak that could be fixed for more than $4,400. Took it to a diesel mechanic and after just five minutes determined it was the rear seal on the transmissions and definitely not the bed plate. Showed me why it was not a bed plate leak and that the engine would not need to be pulled like Mike White wanted to do. I really miss Lake City Ford. I like Ford products, but since there are no good service centers in either CDA or Sandpoint, it makes me want to go to another brand.
No Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 01/03/2020 02:50 PM

Anonymous, thank you for taking our phone call so that we could discuss your situation. We're glad that we're in the process of working with you and looking forward to reaching a solution that will help begin to earn your trust. We thank you for choosing Mike White Ford.

Empleados con los que trabajó

LT
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LARRY T.
Hayden, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/29/2019
cliente verificadoCliente Verificado
Categoría: Service
Service dept.
A nice place to be or wait for service.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 01/03/2020 02:49 PM

Larry, thank you for the 5 star review! We're so glad that you enjoyed our waiting area! We're very proud of it!  Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

RB
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RICHARD B.
Hayden, ID
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
12/12/2019
cliente verificadoCliente Verificado
Categoría: Service
Great service, but ...
Service was great, but ... $360 to replace six spark plugs!!!!
Recomendado
Empleados con los que trabajó

LC
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LARRY C.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/10/2019
cliente verificadoCliente Verificado
Categoría: Service
ford f150
Christian was excellent to work with. So friendly, efficient and knows his job. The job was done quickly and everything was great
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 12/13/2019 01:49 PM

Larry, thank you for the excellent review! We will make sure to pass along your kind words to both Christian and his manager! Thank you for choosing Mike White Ford! We look forward to serving you again in the future.

Empleados con los que trabajó

RT
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RAYMOND T.
Post Falls, ID
MERC MILAN
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
12/09/2019
cliente verificadoCliente Verificado
Categoría: Service
Service
Was given keys to pick up car in front & after searching for it and not finding it I went back in & they went & got it and put it up front.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 12/13/2019 01:46 PM

Raymond, thank you for the 4 star review! We're very sorry that you weren't brought your vehicle upon completion of service! We will make sure to have a discussion with our team as to how to avoid this situation in the future! Thank you for choosing Mike White Ford! We look forward to serving you again in the future.

Empleados con los que trabajó

MG
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MERLE G.
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/22/2019
cliente verificadoCliente Verificado
Categoría: Service
Service
The gentleman that worked with me was very helpful.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 11/22/2019 10:20 AM

Merle, thank you for the great review! We'll make sure to pass your kudos along to the service writer that worked with you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

KB
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KIRK B.
Otis Orchards, WA
Ford F250
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/20/2019
cliente verificadoCliente Verificado
Categoría: Service
on the ball
had an appointment for recall inspections, the staff as always were very polite and professional. had the inspection done way earlier than expected.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 11/22/2019 10:03 AM

Kirk, thank you for the kind review! We're so glad that we were able to take care of your recall inspection and get you back on the road safely and quickly! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

RR
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ROBERT R.
Medimont, ID
Ford F250
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/20/2019
cliente verificadoCliente Verificado
Categoría: Service
2019 f250
great team
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 11/22/2019 10:02 AM

Robert, thank you for the 5 star review! We're so glad that we were able to take care of your needs! Thank you for choosing Mike White Ford! We look forward to serving you and your 2019 F250 again in the future!

Empleados con los que trabajó

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Cliente verificado
Post Falls, ID
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
11/20/2019
cliente verificadoCliente Verificado
Categoría: Service
Service Dept needs help
I’m not sure if any of the service writers have a whole lot of experience. They do not value customers time.
No Recomendado
Empleados con los que trabajó

JD
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JOHN D.
Priest River, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/07/2019
cliente verificadoCliente Verificado
Categoría: Service
great service is the norm
I've always recieved great service and attention to my needs.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 11/21/2019 09:15 AM

John, thank you for the excellent review! We're so glad that not only was this visit pleasant, it sounds like that's been your experience multiple times. We're very proud of that and thankful that you chose Mike White Ford! We look forward to serving you again!

Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.