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Christian Hanson

Service Advisor
Calificación General
Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5
4.6
(503 reviews)
80

KS
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KENNETH S.
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/26/2020
cliente verificadoCliente Verificado
Categoría: Service
Happy
We are pleased to have the part #45255 -rear door weather strip replaced. It was a problem since we purchased the car at Mike White Ford CDA 2019. We stopped into the shop area of Mike White Ford last year showing a service personnel the problem of this strip falling from the wheel well and rubbing on the tire. The part falling from the area was approx 1.5ft. We were told by this gentleman that this was not a repairable problem and we would just have to push it back in place. We were not satisfied with this suggestion but put up with it for a year. We are so pleased to have this now fixed. I might suggest you perhaps can instruct your personnel to seek another opinion if they may not understand or know for certain re repairing a problem. Otherwise, we have been overall quite satisfied with White Ford.
Thank you for repairing the problem!
Ken and Connie Stockton
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 10/27/2020 04:37 PM

Ken and Connie, thank you for the 5 star review! We're so glad that the issue is fixed and no longer happening! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

JS
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JOE S.
Coeur D'Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/11/2020
cliente verificadoCliente Verificado
Categoría: Service
Pleasant buying experience
No pressure salesmen/women. Matt Koppel was very personable, knew his stuff, and was a great help.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 10/12/2020 11:00 AM

Joe, thank you for the 5 star review! We're so glad that you had such a pleasant experience! We will also be sure to pass along your kind words to Matt! Congratulations on your new ride! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

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GORDON H.
Harrison, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/09/2020
cliente verificadoCliente Verificado
Categoría: Service
Found and fixed
I give Christian and the people who worked on my truck high praise. They did a thorough inspection of my wiring and replaced all damaged components. The cost to me was below estimate.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 10/12/2020 10:48 AM

Gordon, thank you for the fantastic review! We're so glad that we were able to take caring of the wiring and components and we're always excited when we're able to save our customer a little bit more money than we anticipated! We will be sure to pass along your praise to Christian and the rest of the team! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

RM
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ROBERT M.
Pacific Beach, WA
Ford F350
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/22/2020
cliente verificadoCliente Verificado
Categoría: Service
Solid professionals as always
Took care of my F350 15K service and accumulated recall items promptly and professionally, returning the truck to Me at the Exact minute of their estimate.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 09/24/2020 03:16 PM

Robert, thank you for the kind review. We're so glad that we were able to take care of your 15k service and recalls promptly and within the promised time! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

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TIOFILO V.
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/22/2020
cliente verificadoCliente Verificado
Categoría: Service
Customer Service
always been taken care of
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 09/22/2020 02:07 PM

Tiofilo, thank you for the 5 star review! We're so glad that you felt well taken care of and had a great experience! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

KB
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KENYA B.
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/19/2020
cliente verificadoCliente Verificado
Categoría: Service
Work on my vehicle
I took my vehicle in to get some repairs on the horn, headlights and found out about a leak. Everything was repaired and works great. Dealt with Jesse, Christian and Tyler who, checked me out... all were pleasant and knowledgeable, a pleasure to work with.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 09/22/2020 02:00 PM

Kenya, thank you for the 5 star review! We'll be sure to pass along your kind words to Jesse, Christian and Tyler! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

VG
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VERNON G.
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/15/2020
cliente verificadoCliente Verificado
Categoría: Service
Outstanding
GreAt service Experience and the young lady who cleaned the truck was awesome and Did way beyond what the job

Owner has a outstanding team that works well together.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 09/16/2020 02:29 PM

Vern, thank you for the outstanding review! We're so glad that you had such a great service experience and with our whole team! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

NB
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NICHOLAS B.
Blackfoot, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/11/2020
cliente verificadoCliente Verificado
Categoría: Service
Amazing
I love this place was having some really bad issues when on vacation and took my truck here super nice people and helpful. Got my truck in ASAP and they are cheap especially for being a dealer
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 09/14/2020 02:35 PM

Nicholas, thank you for the amazing review! Vehicle troubles on vacation are never fun, but we're so glad that we were able to get you back on the road safely! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

ML
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MICHAEL L.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/10/2020
cliente verificadoCliente Verificado
Categoría: Service
More than expected...again!
Outstanding service and attention to my needs and explanations...
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 09/14/2020 02:33 PM

Michael, thank you for the outstanding review! We're so glad that we were able to beat your expectations and make sure that you had an exceptional experience! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

RC
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REX C.
Dalton Gardens, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/09/2020
cliente verificadoCliente Verificado
Categoría: Service
Perfection
Perfect Service with a smile (under the mask)
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 09/10/2020 03:16 PM

Rex, thank you for the kind review! We'd never claim to be perfect, but we're always trying to get as close as we can! It was our pleasure to serve you! Thank you for choosing Mike White Ford. We look forward to serving you again in the future!

Empleados con los que trabajó

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CRAIG C.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/03/2020
cliente verificadoCliente Verificado
Categoría: Service
Accommodation
Thanks for no contact service at this crazy time.I appreciate your staff working during the pandemic, as I believe you are essential workers. You provided service for vulnerable people in our community. Thank you, and stay healthy and safe.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 09/03/2020 03:10 PM

Craig, thank you for the excellent review. This time has been challenging for all but it has been a privilege to be able to serve our community in whatever capacity they needed. Thank you for being such an excellent customer! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

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CHARLENE S.
Hayden, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/02/2020
cliente verificadoCliente Verificado
Categoría: Service
Recall work.
Recall work and everything was great, professional and smooth. Everyone was super to work with! Thank you all!!
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 09/02/2020 03:15 PM

Charlene, thank you for the fantastic review! Great, professional and smooth are our main goals! It was a pleasure to serve you. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

WB
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WILLIAM B.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/27/2020
cliente verificadoCliente Verificado
Categoría: Service
Hard working outstanding people.
The Service Advisors are quick, efficient, polite, and respectful.
Mr Mike White is obviously well respected by his workforce. Special thanks to Christian and Kevin.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 08/31/2020 03:16 PM

William, thank you your incredible review! We're so proud of our service advisors and to hear them described as "quick, efficient, polite and respectful" warms our hearts! We're a big family here and will be sure to pass along your kind words to Christian, Kevyn and the whole team. It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future! 

Empleados con los que trabajó

Cliente verificado
Blanchard, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/21/2020
cliente verificadoCliente Verificado
Categoría: Service
Christian did good
Thanks for being thouroough
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 08/24/2020 02:03 PM

Anonymous, thank you for the good review! We're so glad that your service experience met your expectations and was thorough! We'll be sure to pass along your kind words to Christian as well! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

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NEIL H.
Liberty Lake, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/20/2020
cliente verificadoCliente Verificado
Categoría: Service
Great Service
The Mike White Ford service department was able to work our vehicle into their schedule to support an emergent / unplanned trip and get the vehicle ready in time for our departure.

Greatly appreciated!
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 08/21/2020 02:08 PM

Neil, thank you for the great review! We're so glad that we were able to take care of your Escape and make sure that it was roadworthy and up for your trip! It was a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

SJ
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SIERRA J.
Spirit Lake, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/14/2020
cliente verificadoCliente Verificado
Categoría: Service
5 star service
Kevyn and Christian in the service department are always amazing to work with. Helpful, knowledgeable, and professional.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 08/19/2020 03:16 PM

Sierra, thank you for the amazing review! We'll make sure to pass along your kind words to both Kevyn and Christian! Helpful, knowledgeable and professional are always our goals! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

VG
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VERNON G.
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/31/2020
cliente verificadoCliente Verificado
Categoría: Service
OutstAnding
Christian And Scotty did a great job!! There customer service right down to the work completed Was outstanding
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 08/10/2020 10:16 AM

Vernon, thank you for the outstanding review! We'll be sure to pass along your kind words to both Christian and Scotty! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

DG
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DONALD G.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/29/2020
cliente verificadoCliente Verificado
Categoría: Service
easy access from my residents & service advisors efforts to keep me informed regarding my work order needs.
I am pleased with the timeliness and responsiveness with regard to checking my vehicle in for service or repairs, service advisors efforts to keep me informed as to the status and needs of the service requested, and completion of the service in a timely manner..
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 08/10/2020 10:10 AM

Donald, thank you for the kind review! We're so glad that you enjoyed your interactions with our advisors and were updated during every step of the process! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

TD
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THOMAS D.
Post Falls, ID
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
07/27/2020
cliente verificadoCliente Verificado
Categoría: Service
Service in check engine light
Great service; gentleman forgot to give me the complimentary car wash coupon, but then again I forgot to
Ask for it!
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 07/29/2020 02:04 PM

Thomas, thank you for the great review! We're so sorry that you didn't get your car wash coupon! We'd love to mail it out to you. All you need to do is reply to marketing@mikewhitefordcda.com and we'll get one out to you with our compliments! Thank you for letting us know! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

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RICK F.
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/25/2020
cliente verificadoCliente Verificado
Categoría: Service
Very accommodating
The folks at Mike white ford are very pleasant and accommodating, fair and responsible.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 07/27/2020 03:37 PM

Rick, thank you for the fantastic review! We're so glad that you found our team to be pleasant and accommodating! We live by the "treat others the way you'd like to be treated" philosophy. It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.