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COLIN HENRY

Calificación General
Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5
4.6
(364 reviews)
83

KP
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Kenneth P.
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/30/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great place for ypur car
I always receive good service.sean tolton makes sure my car is in good shape and lets me know if and when I need to do anything else.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 08/31/2020 02:25 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

VH
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Vanessa H.
Suitland, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/18/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Everything!
I'm pleased with the POHANKA experience.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 08/19/2020 10:42 AM

 We appreciate your kind feedback about our business and employees Vanessa. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

AM
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April M.
Cheverly, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/15/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
just great
awesome service
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 08/17/2020 02:26 PM

Thank you for giving us a great rating and for recommending our business to other potential customers April. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

JM
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Judy M.
Upper Marlboro, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/11/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Sean in Service was extremely accessible and met timelines promised.
You must not make request that are unnecessary in a for document. Suggest you add option for opting out Management or I will not bother to answer future surveys.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 08/17/2020 10:22 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon. Judy please feel free to follow up with any questions or concerns regarding your service or paperwork with your Advisor. 

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

CW
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Claudius W.
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/10/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
They fixed my vehicle's problems
They always solved my vehicle's problems. Especially Sean is a great vehicle service intake adviser who will do all he can to get your vehicle in and out with all the savings he can get you.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 08/12/2020 02:10 PM

 We appreciate your kind feedback about our business and employees Claudius. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

DS
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Donna S.
Fort Washington, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/09/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Customer Service
Great customer service
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 08/12/2020 01:43 PM

We appreciate your trust Donna, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

DB
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Doris B.
Upper Marlboro, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/24/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service
The have good customer service
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 07/24/2020 02:04 PM

 We appreciate your kind feedback about our business and employees Doris. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

KM
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Kenneth M.
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/22/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Customer service
I appreciate the quick analysis of my situation and the care for my time! I've always had good customer service with this location.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 07/24/2020 02:01 PM

Thank you for giving us a great rating and for recommending our business to other potential customers Kenneth. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

DD
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Deborah D.
Louisville, KY
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/21/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Exceptional customer service
My service representative has been a pleasure to work with. When I come in for service he is able to articulate the various elements of the recommended service. He also assures me that my vehicle will be thoroughly evaluated for any problem areas. That means so much to me since I travel back & forth to Louisville Kentucky each month.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 07/23/2020 02:02 PM

 We appreciate your kind feedback about our business and employees Deborah. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

Cliente verificado
Washington, DC
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
07/21/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Only one complaint
My service provider was very pleasant and professional. My only complaint is when I reiterated the cost for servicing my car and explain not to exceed my budget, I wish someone would have talked to me before completing work on my car that exceed that budget.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 07/23/2020 02:00 PM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

ME
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Marie E.
Oxon Hill, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/17/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
The personnel in the service department (specifically Sean) are always so professional and courteous. He ensures that you are well taken care of, that the technicians are aware of any problems with your automobile and the options you have for repairs.
The service department is excellent. Sean always goes above and beyond explaining the situation with my automobile and the options for repairs. I know that I can rely on this.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 07/17/2020 02:08 PM

We appreciate your trust Marie, and we’ll do our best to continue to give you the kind of service you deserve as always. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

IB
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Ian B.
Capitol Heights, MD
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
07/11/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Had my car for 9 days without an update
I said I wouldn’t write a review but they keep sending me the email to review my last visit so here it go. I dropped my car for “early bird drop-off” June 25th for the check engine light illuminated they diagnosed it to a sensor and told me they have to order the part and it would be in the next day. That was the last I heard from anyone at the dealership about my car and it wasn’t until July 1st when I walked over to the General Manager’s office and told my situation. He of course got my car repair done, really?..I’m just fortunate to have another car but could you imagine if that was someone’s only car? No loaner vehicle, no real explanation of why it took so long, just I’m sorry, I understand your frustration...oh and take this bill for $300.
No Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 07/14/2020 01:52 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

GP
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George P.
Upper Marlboro, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/30/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great Service
Sean Tolton was a great service advisor. He kept me informed of everything that was needed.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 07/01/2020 01:51 PM

 We appreciate your AMAZING feedback about our business and employees George. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

GS
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Gloria S.
Upper Marlboro, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/29/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Friendly Service Tech
Sean kept me abreast of every step car was going through and was ready and priced as promised
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 07/01/2020 01:46 PM

We appreciate your trust Gloria, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

DS
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Darlene S.
Hyattsville, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/12/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Excellent service tech Mr. SEAN
I am always pleased with my service tech Mr. SEAN alway a pleasant atmosphere friendly workers
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 06/15/2020 02:06 PM

 We appreciate your positive feedback about our business and employees Darlene. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

Cliente verificado
Glenn Dale, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/12/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Exceptional Service
My service advisor Will Bishop was very professional, friendly and knowledgeable and thoroughly explained the recommended services for my 2013 Sonata. I also appreciate the professionalism and friendliness of the Hyundai Shuttle Driver Gary who got me home safely.??
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 06/15/2020 02:05 PM

 We appreciate your AMAZING feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

TB
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Terri B.
Greater Landover, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/12/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service Appointment
The Service Provider Sean Tolton provides exceptional service, very knowledgeable and personable.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 06/15/2020 02:06 PM

 We appreciate your kind feedback about our business and employees Terri. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

TC
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Tracy C.
Upper Marlboro, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/07/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Customer service
Great service
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 06/08/2020 01:58 PM

Thank you for giving us a great rating and for recommending our business to other potential customers Tracy. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

Cliente verificado
Alexandria, VA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/04/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Very Professional Service with a Personal Touch
I have been totally spoiled by the service I get from Pohanka Hyundai. One of the staff drives my car in for me and hands over the service to Sean, the service manager assigned to me since 2014. He takes personal care of the service I’ve received, even coming in on his day off to make sure my car’s service was handled properly.
My car is returned to me, usually in much better, cleaner condition than it was in before the service. I am very pleased.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 06/05/2020 02:02 PM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

TL
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Tina L.
Washington, DC
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
06/02/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
They was right on time with fixing my car
I will continue to take my car there. Very friendly
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 06/04/2020 02:13 PM

 We appreciate your positive feedback about our business and employees Tina. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.