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COLIN HENRY

Calificación General
Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5
4.6
(364 reviews)
83

TB
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Terri B.
Greater Landover, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/09/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent Service
Hello, I am currently driving my third Hyundai and the service provided by Mr. Sean Tolton has been exceptional as he is very knowledgeable. He is the reason, I will purchase the next vehicle from Hyundai. I have another family member and a friend who I referred as well and purchases were made.
Recomendado
MIGUEL D. de Pohanka Hyundai respondió el 03/09/2021 09:51 AM

We appreciate your positive feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Empleados con los que trabajó

Cliente verificado
Glenn Dale, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/04/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
EXCEPTIONAL CUSTOMER SERVICE
My service advisor Will Bishop is very knowledgeable, friendly and professional. Will always keeps me informed of upcoming maintenance needed on my vehicle and thoroughly explains what services i am receiving at the time of visit. I appreciate hum
Recomendado
MIGUEL D. de Pohanka Hyundai respondió el 03/05/2021 09:32 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

Empleados con los que trabajó

CO
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Charlene O.
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/15/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Labor
I am very satisfied with my car this is the second one that I have also the service that is giving it’s always excellent with Pohanka they make sure the customer is satisfied and comfortable before they walk off the lot and they take pride in what they do.
Recomendado
MIGUEL D. de Pohanka Hyundai respondió el 02/16/2021 05:59 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us Charlene. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

Empleados con los que trabajó

BG
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Brenda G.
Upper Marlboro, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/13/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
The people and the service.
Since I have purchased my car for Pohanka Hyundai, I've never has any problems with the service they have done and excellent job, always on top of the repairs by keep in informs to what's going on with the car and always letting you know what you need to be word on ect.
Excellent job going beyond here expectation.
so Sean and your co-worker please keep up the good work.
Recomendado
MIGUEL D. de Pohanka Hyundai respondió el 02/15/2021 04:45 AM

We appreciate your positive feedback about our business and employees Brenda. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Empleados con los que trabajó

Cliente verificado
Clinton, MD
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
02/11/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Had my car for 4 days & no phone call smh
I dropped my car off because the check engine light came on and the engine was making a weird sound. They had my car for four days and I was not informed about the problem with my vehicle until I called them. I was the. Informed of work that was performed on my car without my previous knowledge.
No Recomendado
MIGUEL D. de Pohanka Hyundai respondió el 02/12/2021 06:53 AM

We appreciate your loyalty to Hyundai and we want to ensure that you are treated like a five star customer. Someone will reach out to you about your problems you expressed soon. If you have any other concerns or questions feel free to reach us at (301)9097381 or kbanks@pohanka.com.  

Sincerely,
Kalyn

Empleados con los que trabajó

Cliente verificado
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/31/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Awesome customer service
Always a great experience
Recomendado
MIGUEL D. de Pohanka Hyundai respondió el 01/09/2021 11:01 AM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

Empleados con los que trabajó

LR
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Lewanda R.
Upper Marlboro, MD
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
12/22/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Customer service
My service person Will B. was very good at communicating my car needs.
Recomendado
MIGUEL D. de Pohanka Hyundai respondió el 01/14/2021 05:24 AM

Thank you for your feedback. We here at Hyundai appreciate you sharing your thoughts and concerns; we will reevaluate our approach and intend to leave you with your best experience on your next visit.

Empleados con los que trabajó

TB
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Timothy B.
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/29/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Fast service
Getting the needed maintenance on my car took no time at all.
Recomendado
MIGUEL D. de Pohanka Hyundai respondió el 11/30/2020 04:50 AM

Thank you for your review and for choosing Pohanka for your service Timothy. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

Empleados con los que trabajó

RT
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Robbin T.
Oxon Hill, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/05/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service is always great
When ever I have to had a bad experience.
Recomendado
MIGUEL D. de Pohanka Hyundai respondió el 11/06/2020 05:12 AM

Thank you for your review and for choosing Pohanka for your service Robbin. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

Empleados con los que trabajó

TC
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Tracy C.
Upper Marlboro, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/03/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Customer
Great service
Recomendado
MIGUEL D. de Pohanka Hyundai respondió el 11/04/2020 04:34 AM

 We appreciate your positive feedback about our business and employees Tracy. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Empleados con los que trabajó

KB
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Khil'i B.
Bowie, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/23/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Continuously great service!
Pohanka Hyundai continues to provide excellent service each time I need it.

This time, I brought someone with me to have their own vehicle serviced and they were shocked by the professionalism and care they were shown. It's such a wonderful feeling!
Recomendado
MIGUEL D. de Pohanka Hyundai respondió el 10/26/2020 06:50 AM

We appreciate your positive feedback about our business and employees Khil'i. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Empleados con los que trabajó

SD
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Susan D.
Bowie, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/07/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Service advisor
Sean is a very helpful service advisor and goes over and above to make the service experience seamless
Recomendado
MIGUEL D. de Pohanka Hyundai respondió el 10/08/2020 09:01 AM

 We appreciate your positive feedback about our business and employees Susan. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

Empleados con los que trabajó

Cliente verificado
Bowie, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/05/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
car service
great.
Recomendado
MIGUEL D. de Pohanka Hyundai respondió el 10/07/2020 01:48 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

Empleados con los que trabajó

Cliente verificado
Washington, DC
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
10/04/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Service Center is Great
Service center is great when you get the right Advisor. Sean is the best!
Recomendado
MIGUEL D. de Pohanka Hyundai respondió el 10/07/2020 01:51 PM

Thank you for your review and for choosing Pohanka for your service. I’m happy that you enjoyed your service and we here at Hyundai will be looking forward to having you again as a guest at our business.

Empleados con los que trabajó

BD
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Blanco D.
Fairmount Hgt, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/23/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent Service
The service level at Pohanka is always nothing less than EXCEPTIONAL.
Furthermore, we're most appreciative for their presence in the community.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 09/30/2020 06:52 AM

Thank you for giving us a perfect rating and for recommending our business to other potential customers Blanco. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

KP
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Karen P.
Fort Washington, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/23/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Satisfaction Guaranteed
As always, I give a shout out to Sean Tolton, the service advisor, who kept me abreast of the situation regarding my vehicle.
I would also like to acknowledge the service technician, Colin Henry, who took the time and patience to figure out the problem and repair it
So as a consistent customer of Pohanka Hyundai of Capitol Heights, all I can ever say is: FANTASTIC EXPERIENCES ALWAYS!!!
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 09/30/2020 05:50 AM

Thank you for your wonderful 5 star rating Karen, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

Cliente verificado
Vienna, VA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/17/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Fixed fast and right the first time
Fixed my Genesis fast and right the first time. Very satisfied with the good communication and update. Small things make a big difference.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 09/30/2020 05:40 AM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

WC
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Walter C.
Springdale, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/11/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Christopher
The people
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 09/15/2020 01:55 PM

 We appreciate your positive feedback about our business and employees Walter. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

DJ
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Deborah J.
Washington, DC
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
09/07/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
The employees is what makes the experience great.Always friendly
Your mechanic seem to be top notch and know what they’re doing and how to repair the vehicles. The cost is what drive people away from dealerships.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 09/08/2020 02:19 PM

Thank you for providing your feedback Deborah. We appreciate the time you have taken and will actively use it to improve our services to you. We would like to invite you back to our business for your next service in an effort to supply you with more efficiency and positive end result. 

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

Cliente verificado
Laurel, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/31/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Angeline's Analysis
The people working at Pohanka Hyundai are always courteous and sincere. When I have questions, I am heard and my concerns are addressed. The facility is always clean and comfortable.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 09/08/2020 02:15 PM

 We appreciate your positive feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.