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COLIN HENRY

Calificación General
Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5
4.6
(364 reviews)
83

AJ
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Alton J.
Clinton, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/22/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Three
My car is still not fixed, two days later my check engine light is on again and I was told to bring it back on this coming Monday for service. Before you all kept my car for nine days to repair the ECS.
Recomendado
Asia L C., Customer Service Liaison de Pohanka Hyundai respondió el 11/22/2017 11:28 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.


If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue. 

Thanks Again,

A. Coleman
Customer Service Liaison
301-909-7381
Pohanka Hyundai Customer Service
1770 Ritchie Station Ct, Capitol Heights, MD 20743
Empleados con los que trabajó

Cliente verificado
District Heights, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/17/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great service
Execellent service
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 11/20/2017 08:36 AM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If you have any questions, concerns or feel the need to reach out personally for any reason regarding your service, please do not hesitate to call us.
A Coleman
301-899-7800
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

Cliente verificado
District Heights, MD
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
11/15/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
The service good. I get the first update, but have herd anthing, in three day
good
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 11/16/2017 07:20 AM

 We appreciate your positive feedback about our business. We do take pride in catering to our guests’ needs the best way we can. Feel free to follow up with any questions or concerns regarding your service with your Advisor. We here at Hyundai look forward to seeing you again.

If you have any questions, concerns or feel the need to reach out personally for any reason regarding your service, please do not hesitate to call us.
A Coleman
301-899-7800
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

HL
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Henry L.
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/08/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Clean& friendly
Great
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 11/09/2017 07:44 AM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If you have any questions, concerns or feel the need to reach out personally for any reason regarding your service, please do not hesitate to call us.

Asia L. Coleman
301-423-1100
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

PJ
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Patricia J.
Upper Marlboro, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/02/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Overall pleasant experience
Everyone is so pleasant and responsive. Wait time is reasonable with comfortable waiting area.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 11/02/2017 10:46 AM

Thank you for your review and for choosing Pohanka for your convenient service. I’m happy that you enjoyed your service, accommodations and customer service you received from your service advisor Dmitri. We here at Hyundai will be looking forward to having you again as a guest at our business.

If you have any questions, concerns or feel the need to reach out personally for any reason regarding your service, please do not hesitate to call us.

Asia L. Coleman
301-423-1100
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

JC
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Julia C.
Alexandria, VA
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
11/02/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Pohanka - Above the average company
Pohanka dealership & service is definitely above the average. Our sales person, Al Brooks, was straight forward & informative. Our service rep, Sean Tolson, listens well & attends to our needs rather they are the usual oil changes or the technical repairs/changes.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 11/02/2017 10:48 AM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If you have any questions, concerns or feel the need to reach out personally for any reason regarding your service, please do not hesitate to call us.

Asia L. Coleman
301-423-1100
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

RB
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Regina B.
Capitol Heights, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/21/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
the service team is excellent
Customer Service Rep was excellent as always and I was in and out in a very timely manner.
Recomendado
ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 10/23/2017 07:28 AM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. Your service advisor Will and our entire staff enjoyed catering to your needs as much as you enjoyed your speedy and friendly experience. See you again soon!

If you have any questions, concerns or feel the need to reach out personally for any reason regarding your service, please do not hesitate to call us.

Asia L. Coleman
301-423-1100
acoleman@pohanka.com

Customer Service Liaison

New Thinking. New Possibilities.
Empleados con los que trabajó

Cliente verificado
Uppr Marlboro, MD
2017 Hyundai Sonata Hyb
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
10/04/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Close and convenient to home
Service could be a tad faster. I saw my car sitting outside for at least 30 minutes before they said it was done. Not quite sure if was my vehicle. Not enough qualified mechanics to help with needs or request I have whenever I’m there. Even with previous vehicle.
Recomendado
RALPH D., SERVICE MANAGER de Pohanka Hyundai respondió el 10/06/2017 02:56 PM

 

Thank you for taking the time to tell us about your experience at POHANKA HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience.

As Service Manager of the POHANKA HYUNDAI store, I am sorry to hear that you found your service experience to be unsatisfactory.

Please feel free to reach out to me directly at the following email address: rdykes@pohanka.com. Or my phone number is 301-909-7531 if you prefer a phone conversation.

Empleados con los que trabajó

DJ
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Dorothy J.
Uppr Marlboro, MD
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
09/21/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Usually good service
The parts took to long to arrive but the Service team did their job.
Recomendado
RALPH D., SERVICE MANAGER de Pohanka Hyundai respondió el 09/22/2017 02:52 PM

Thank you for your review. We truly appreciate the opportunity to serve you. I apologize for the parts delay. Sean and the team look forward to seeing you again soon


Ralph Dykes
Service Manager
Pohanka Hyundaion.
301-909-7531
Empleados con los que trabajó

Cliente verificado
Temple Hills, MD
2016 Hyundai Sonata Hyb
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/13/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Superb Service
The quality of the service reflected that they care about their customers.
Recomendado
RALPH D., SERVICE MANAGER de Pohanka Hyundai respondió el 09/18/2017 08:46 AM

 I’m so pleased you enjoyed our services. We work hard to make sure every client receives personal attention, quick responses and, of course, the best possible service! We look forward to seeing you next service visit.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Empleados con los que trabajó

Cliente verificado
Washington, DC
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/10/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Affordable
Great work!
Recomendado
RALPH D., SERVICE MANAGER de Pohanka Hyundai respondió el 09/12/2017 06:31 AM

Thank you for your review. Migule and the team truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Empleados con los que trabajó

Cliente verificado
Suitland, MD
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
08/23/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great Service
My Service Tech Sean was great explained everything needed for my car, checked for all recalls, and listened to my concerns. The Mechanic that worked on my car, is one that has worked on my car for all service repairs, and I have not had any complaints. I'm satisfied with my service and have been satisfied with my service thus far.
Recomendado
RALPH D., SERVICE MANAGER de Pohanka Hyundai respondió el 08/25/2017 06:48 AM


Thank you for your review. Sean and the team truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.



Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Empleados con los que trabajó

TD
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Tara D.
Brandywine, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/20/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
They treat you fairly and with respect
They are the greatest
Recomendado
RALPH D., SERVICE MANAGER de Pohanka Hyundai respondió el 08/23/2017 11:49 AM

We are extremely happy to hear this! Thank you so much for taking the time to review your experience with us! We will continue this level of customer service with you every visit!



Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Empleados con los que trabajó

Cliente verificado
Rockville, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/08/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Car Maintenance
Everyone was very helpful.
Recomendado
RALPH D., SERVICE MANAGER de Pohanka Hyundai respondió el 08/10/2017 07:13 AM

Thank you for your review. We truly appreciate the opportunity to serve you and look forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Empleados con los que trabajó

KB
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Kevina B.
Hyattsville, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/03/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Hyundai Service
Great job as usual.
Recomendado
RALPH D., SERVICE MANAGER de Pohanka Hyundai respondió el 08/04/2017 03:52 PM

Thank you for taking the time to tell us about your experience.  I am very happy to hear that Sean and the service staff met your needs see you next service visit.



Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Empleados con los que trabajó

PJ
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Pamela J.
Camp Springs, MD
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/01/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent Service
Will was great
Recomendado
RALPH D., SERVICE MANAGER de Pohanka Hyundai respondió el 08/01/2017 04:18 PM

Thanks,  It was a pleasure working with you, so if you ever need us in the future, just give us a call!


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Empleados con los que trabajó

WB
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WAVALENE B.
2016 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/26/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Service
The service representatives are very good. I will always bring my car back for maintenance. It is worked on in a very professional and timely manner. Thanks for also making me feel like I am a VIP client all the time.
Recomendado
RALPH D., SERVICE MANAGER de Pohanka Hyundai respondió el 07/27/2017 01:25 PM

I’m so pleased you enjoyed our services. Sean stated your ABSOLUTELY VIP! look forward to seeing you at your next appointment. 




Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Empleados con los que trabajó

KT
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Kim T.
District Heights, MD
2014 Hyundai Santa Fe S
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
07/24/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
fast service; honest and reliable representative
Positive review
Recomendado
RALPH D., SERVICE MANAGER de Pohanka Hyundai respondió el 07/25/2017 04:35 PM

Thank you for your review. Our team looks forward to seeing you again soon.


Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Empleados con los que trabajó

MJ
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Mildred J.
Suitland, MD
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
07/21/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Dont recommend
Horrible
No Recomendado
RALPH D., SERVICE MANAGER de Pohanka Hyundai respondió el 07/25/2017 04:30 PM

Thank you for taking the time to tell us about your experience at POHANKA HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience.

As Service Manager of the POHANKA HYUNDAI store, I am sorry to hear that you found your service experience to be unsatisfactory.

Please feel free to reach out to me directly at the following email address: rdykes@pohanka.com. Or my phone number is 301-909-7531 if you prefer a phone conversation.



Empleados con los que trabajó

DT
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Danny T.
Washington, DC
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
07/20/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Outrageous charges even for a dealership
Charges were exorbitant. Some services were perhaps unnecessary or ridiculously overpriced. Minimal interest in customer satisfaction. Maximum concern with service department profit.
No Recomendado
RALPH D., SERVICE MANAGER de Pohanka Hyundai respondió el 07/25/2017 04:28 PM

Thank you for leaving your feedback. I genuinely value the opportunity to hear where I can improve my service, and I’m sorry this service experience didn’t go as well as I wanted it to. Please do not hesitate to contact me so that we can discuss any issues you may have.



Ralph Dykes
Service Manager
Pohanka Hyundai
301-909-7531
Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.