COLIN HENRY

Cliente verificado

Alexandria, VA

2015 Hyundai Elantra

09/02/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

hyindai service

Customer service is excellent!

Recomendado

Stephen B., Service Manager de Pohanka Hyundai respondió el 09/02/2016 02:40 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Empleados con los que trabajó

Sherananda R.

Upper Marlboro, MD

2013 Hyundai Sonata

09/01/2016

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great job

They did good

Recomendado

Stephen B., Service Manager de Pohanka Hyundai respondió el 09/02/2016 05:07 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Empleados con los que trabajó

Eunice J.

Fort Washington, MD

2016 Hyundai Sonata

08/30/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Not the service suck customer service is not that get at all.you supposed to service me.not me service them

My review title tell it all

No Recomendado

Stephen B., Service Manager de Pohanka Hyundai respondió el 08/31/2016 05:03 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka. I apologize that the car was returned to you dirty, I did see that we were able to get the oil and filter change done in 45 minutes. Please contact me I would like to discuss this with you.

Steve Benack
Service Manager
301-423-1100

Empleados con los que trabajó

Massie P.

Orlando, FL

2011 Hyundai Sonata

08/30/2016

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Customer Service

Courtney in the service department was great. She kept me posted on any new developments and did all the dirtyears work for me, like calling Hyundai and the extended warranty company.

Recomendado

Stephen B., Service Manager de Pohanka Hyundai respondió el 08/30/2016 06:05 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Empleados con los que trabajó

Leonard D.

Temple Hills, MD

2014 Hyundai Elantra

ReScore Reseña™

08/27/2016

Cliente Verificado

Categoría: Service

Immediate response

Greetings,
I appreciate the immediate response from the manager. He took the time to explain the issue to me in detail and also heard out my point of view. This was greatly appreciated and thank you.

Recomendado

Empleados con los que trabajó

Leonard D.

Temple Hills, MD

2014 Hyundai Elantra

ReScore Reseña™

08/27/2016

Cliente Verificado

Categoría: Service

Immediate response

Greetings,
I appreciate the immediate response from the manager. He took the time to explain the issue to me in detail and also heard out my point of view. This was greatly appreciated and thank you.

Recomendado

Reseña Original

08/11/2016

Tipo de Servicio: Repair

Categoría: Service

Disappointed

I am extremely disappointment with Pohanka Hyundai. I have been taking my car to this dealership since having my car and trusted their advice. Approximately 3 months ago I began having trouble with the battery of my car. I would go through period of not having my car start, having to contact roadside for a jump and then taking it to the dealership to be evaluated. On at least two occasions, the tech stated that there was nothing wrong with my battery and that it was good. On the third occasion, the tech indicated that the battery issue was due to factory issue with the gear shift, of which they replaced. At that time I again inquired if there was anything wrong with the battery and if it needed to be replaced, and I was assured wholeheartedly that the battery did not need to replaced and should last.

Two weeks ago, I had to replace the battery. When I inquired as to what happened to it, I was really provided an explantation other than it "it could be for a multiple of reasons". I then had to pay for the replacement as the warranty had "just" expired. Had the battery been replaced when I began having issue three months, I would not have had to pay anything.
My car is barely two years old and I should not be having any major issues with my car nor taking it back and forth to the dealership.

I am disappointed in the service and overall quality of my car if I continue to have issues.

No Recomendado

Stephen B., Service Manager de Pohanka Hyundai respondió el 08/11/2016 05:27 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai. I would like to discuss this issue with you and get more information. Please contact me so that we can discuss further.

Thank you

Steve Benack
Service Manager
301-423-1100

Stephen B., Service Manager de Pohanka Hyundai respondió el 08/15/2016 03:19 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai. Thank you for taking my call and hope you are satisfied with the resolution.

Steve Benack
Service Manager
301-423-1100

Empleados con los que trabajó

Conya J.

Temple Hills, MD

2014 Hyundai Elantra

08/07/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Friendly

Of course

Recomendado

Stephen B., Service Manager de Pohanka Hyundai respondió el 08/07/2016 07:00 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Empleados con los que trabajó

Cliente verificado

Oxon Hill Glassmanor, MD

2012 Hyundai Sonata

08/06/2016

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Service

Very Efficient and great customer service

Recomendado

Stephen B., Service Manager de Pohanka Hyundai respondió el 08/07/2016 04:19 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Empleados con los que trabajó

Bryan B.

Laurel, MD

2011 Hyundai Equus

07/27/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Worst service ever. 12 days to repair...

Internal communication needs to be improved.

No Recomendado

Stephen B., Service Manager de Pohanka Hyundai respondió el 07/28/2016 05:12 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai. Please contact me so that I can get this taken care of for you. I apologize for this happening.

Sincerely

Steve Benack
Service Manager
301-423-1100

Empleados con los que trabajó

Cliente verificado

Largo, MD

2003 Hyundai Sonata

07/25/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Assistance

Everyone is always so helpful.

Recomendado

Stephen B., Service Manager de Pohanka Hyundai respondió el 07/25/2016 05:58 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Empleados con los que trabajó

Cliente verificado

Washington, DC

2013 Hyundai Sonata

07/22/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Friendly service, helpful service reps

This was a great 30,000M check. Thank you!

Recomendado

Stephen B., Service Manager de Pohanka Hyundai respondió el 07/23/2016 05:05 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Empleados con los que trabajó

Pamela M.

Fort Washington, MD

2013 Hyundai Elantra

07/09/2016

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

I love the service department at Pohanka Hyundai. I am confident in the service rendered, and I appreciate the professionalism.

Excellent Service!

Recomendado

Stephen B., Service Manager de Pohanka Hyundai respondió el 07/09/2016 08:07 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Empleados con los que trabajó

Diedre P.

Elkridge, MD

2014 Hyundai Azera

07/08/2016

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Customer Service

Great customer service!

Recomendado

Stephen B., Service Manager de Pohanka Hyundai respondió el 07/08/2016 06:11 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Empleados con los que trabajó

Cliente verificado

La Plata, MD

2012 Hyundai Sonata Hyb

06/26/2016

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Friendly & Efficient

Was greeted as soon as I walked in. Friendly and Efficient Staff.

Recomendado

Stephen B., Service Manager de Pohanka Hyundai respondió el 06/27/2016 04:52 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Stephen B., Service Manager de Pohanka Hyundai respondió el 06/27/2016 04:53 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Empleados con los que trabajó

Cliente verificado

Hyattsville, MD

2010 Hyundai Santa Fe

06/24/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

STAY AWAY

I took my car in for a start-up noise. I was told that my timing chain needed to be replaced. I paid over $2000 for the noise to be repaired, and there is no difference. It turns out that they diagnosed the noise as the timing chain based on a service bulletin, not based on inspection of my car. When I picked my car up, they said I may still get a little noise, but not to worry about it. Well, the noise is exactly the same as before, and I'm worried about it. The replacement of the timing chain did nothing to address the noise.

No Recomendado

Stephen B., Service Manager de Pohanka Hyundai respondió el 06/24/2016 07:39 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai. The option to do the repair with all that was needed was presented. the repairs were requested to be done ala-carte. To do the rest of the repairs, can be done at a reduced rate.

Steve Benack
Service Manager
301-423-1100

Empleados con los que trabajó

Clarence H.

Fort Washington, MD

2008 Hyundai Santa Fe

06/09/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

The treatment by the staff and the exceptional service

I will be more than happy to recommend Pohanka Hyundai to friends and family.

Recomendado

Stephen B., Service Manager de Pohanka Hyundai respondió el 06/10/2016 05:00 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Empleados con los que trabajó

Eric I.

Durham, NC

2013 Hyundai Santa Fe S

06/08/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Brakes

The service was good. Not from the area and needed brakes same day. Had to wait but they got it done.

Recomendado

Stephen B., Service Manager de Pohanka Hyundai respondió el 06/09/2016 05:53 AM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

Steve Benack
Service Manager
301-423-1100

Empleados con los que trabajó

ELIJAH H.

Fort Washington, MD

2012 Hyundai Elantra

01/03/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Amazing

They had the perfect car for me. At an extremely reasonable price. They even worked with me when I didn't have enough for the down payments. It was a very pleasant first car buying experience.

Recomendado

Andy P., Service Manager de Pohanka Hyundai respondió el 02/07/2016 07:00 AM

We appreciate you choosing Pohanka for all your auto needs. Thanks for your feedback.

Andy Portillo
Service Manager
301-909-7531

Empleados con los que trabajó

CHARLIE W.

Fort Washington, MD

2013 Hyundai Sonata

12/05/2015

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great service

Great service over all.

Recomendado

Andy P., Service Manager de Pohanka Hyundai respondió el 12/12/2015 04:35 AM

Thank you for servicing with us, we appreciate your business.

Andy

Andy Portillo
Service Manager
301-909-7531

Empleados con los que trabajó