AF

Ashton Fowler

Calificación General
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(267 reviews)
79

Cliente verificado
Priest River, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/16/2022
cliente verificadoCliente Verificado
8
Categoría: Service
Maintenance service
The Mike White team at CdA is always very friendly and there Service Team gets the job done in a timely manner.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 06/21/2022 04:12 PM

Thank you for the fantastic review! We'll be sure to pass along your kind words to the Service team! We look forward to serving you again in the future!

Empleados con los que trabajó

JH
gravatar
JOHN H.
Newport, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/16/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Excellent Service
Fast and efficient, no up selling of parts. We appreciate the care and effort put into maintaining our vehicle. We do need to bring the vehicle back because parts did need to be ordered but the staff rescheduled us immediately and explained fully what was going on with our vehicle (nothing serious). Thank you Mike White Ford for being a Dealership that actually cares about it's long term customers.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 06/21/2022 04:10 PM

John, thank you for the kind review! Our long term customers are an incredibly important part of the Mike White Ford family! We're so glad that we were able to get everything sorted and get you safely back on the road. We look forward to serving you again in the future!

Empleados con los que trabajó

AM
gravatar
ALLISON M.
Athol, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/15/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Efficient service
Friendly and efficient
Haley B. de Mike White Ford of Coeur d'Alene respondió el 06/21/2022 04:07 PM

Allison, thank you for the 5 star review! We always strive to be friendly and efficient! Thank you for choosing Mike White Ford!

Empleados con los que trabajó

RO
gravatar
RYAN O.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/14/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Fast and painless
Had an appointment for a routine oil change, tire rotation, etc. Was in and out of there within an hour.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 06/21/2022 04:05 PM

Ryan, thank you for the kind review!  We always strive for our service visits to be fast, painless and pleasant! We look forward to serving you again in the future.

Empleados con los que trabajó

LJ
gravatar
LYNDA J.
Smelterville, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/06/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Oil change
They were right there to help me check my car in. I waited in the comfy lounge chairs, and in no time at all, it was ready.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 06/07/2022 04:02 PM

Lynda, thank you for the 5 star review! We're so glad that your oil change went quickly and that you got to spend some time in our comfy waiting area! We look forward to serving you again in the future!

Empleados con los que trabajó

Cliente verificado
Spokane, WA
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
06/02/2022
cliente verificadoCliente Verificado
8
Categoría: Service
Ashton was great to work with. Very honest and upfront
All the employees that I interacted with were very respectful and courteous. Even when I was surprised by some of the charges it was explained in a very understandable way. I will return to Mike White for future work on my vehicle.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 06/06/2022 04:42 PM

Anonymous, thank you for the kind review. We're so glad that you had a positive experience with Ashton and our team! We look forward to serving you again in the future!

Empleados con los que trabajó

AL
gravatar
ALLEN L.
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/29/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Truck Service
Friendly staff and quick service.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 06/06/2022 04:25 PM

Allen, thank you for the kind review! We're so glad that your truck service went so well! We look forward to serving you again in the future!

Empleados con los que trabajó

BR
gravatar
BELA R.
Liberty Lake, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/29/2022
cliente verificadoCliente Verificado
9
Categoría: Service
Oil change and routine service.
Quick and painless. Great customer service!
Haley B. de Mike White Ford of Coeur d'Alene respondió el 06/06/2022 04:24 PM

Bela, thank you for the great review! We're so glad that your service experience was quick and painless! We look forward to serving you again in the future!

Empleados con los que trabajó

Cliente verificado
Dalton Gardens, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/28/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Oil change
Everything went very well
Haley B. de Mike White Ford of Coeur d'Alene respondió el 06/06/2022 04:14 PM

Anonymous, thank you for the 5 star review! We're so glad that everything went well during your appointment. We look forward to serving you again in the future!

Empleados con los que trabajó

JL
gravatar
JASON L.
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/19/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Preventative Maintenance
I recommend Mike White Ford of Coeur d'Alene for fast and effective service. The polite staff members are competent, and they pay attention to detail.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 05/23/2022 11:27 AM

Jason, thank you for the kind review! We're so glad that you had a pleasant service experience with us! We look forward to serving you again in the future!

Empleados con los que trabajó

CT
gravatar
CATHY T.
Coeur D'Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/15/2022
cliente verificadoCliente Verificado
6
Categoría: Service
Fast
This was the fastest oil change I've ever had! Only had time for the CDA Press crossword!
Haley B. de Mike White Ford of Coeur d'Alene respondió el 05/23/2022 10:29 AM

Cathy, thank you for the 5 star review! We always aim for pleasant surprises. We'll be sure to save the crossword for you next time! Thank you for choosing Mike White Ford!

Empleados con los que trabajó

SK
gravatar
SCOTT K.
Rathdrum, ID
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
05/15/2022
cliente verificadoCliente Verificado
7
Categoría: Service
Nice facility. clean and well run.
They got the job done in a timely manner. Shorter than expected.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 05/23/2022 10:28 AM

Scott, thank you for the kind review! We're so glad that your experience was pleasant, from facility to time line. We look forward to serving you again in the future!

Empleados con los que trabajó

PW
gravatar
PATRICK W.
Rathdrum, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/10/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Excellent Service Experience
My F150 had undercarriage shielding come loose and I brought it in to Mike White Ford for repair. Even without an appointment, Quick Lane Advisor Ashton Fowler was able to assist and rectify the problem. He was professional and over delivered. I am pleased to see that your leadership is able to attract, train and retain talent. Keep up the good work.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 05/10/2022 03:28 PM

Patrick, thank you for the excellent review. We're so glad that Ashton was able to take such great care of your vehicle! We'll be sure to pass along your kind words! Thank you for choosing Mike White Ford!

Empleados con los que trabajó

SL
gravatar
SUSAN L.
Athol, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/09/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Great service
Easy to schedule, quick and convenient oil change and tire rotation.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 05/09/2022 04:43 PM

Susan, thank you for the great review! We're so glad that everything was so smooth! We look forward to serving you again in the future!

Empleados con los que trabajó

Cliente verificado
Athol, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/07/2022
cliente verificadoCliente Verificado
9
Categoría: Service
Service Dept.
Completed right on time. Professional staff.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 05/09/2022 04:38 PM

Anonymous, thank you for the 5 star review! On time and professional are two of our biggest goals! We look forward to serving you again in the future.

Empleados con los que trabajó

JA
gravatar
JANICE A.
Princeton, ID
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
05/07/2022
cliente verificadoCliente Verificado
9
Categoría: Service
Disappointed with lack of knowledge and communication
I was told from the gal who scheduled my oil change that there might be a person who could look at the Freon levels in my newly purchased vehicle. However, then I got there, there the technician told me that is not true. He said they would have to have the vehicle a whole day to be able to diagnose and fix.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 05/09/2022 04:37 PM

Janice, thank you for bringing this to our attention. We apologize for the miscommunication and will be bringing this up with our team so that we can learn from it. We hope to have the opportunity to serve you again and show you what we can truly do. 

Empleados con los que trabajó

NW
gravatar
NEAL W.
Spirit Lake, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/07/2022
cliente verificadoCliente Verificado
10
Categoría: Service
It was great and enjoyable .
The experience was great, great staff.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 05/09/2022 04:34 PM

Neal, thank you for the great review! We're so glad that you had such a pleasant experience. We look forward to serving you again in the future.

Empleados con los que trabajó

Cliente verificado
Coeur D'Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/07/2022
cliente verificadoCliente Verificado
10
Categoría: Service
The service department
They always keep you updated are polite. They are usally done in the time frame they give you.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 05/09/2022 04:33 PM

Anonymous, thank you for the kind review! We're so glad that you've had such pleasant experiences with our team. We look forward to serving you again in the future.

Empleados con los que trabajó

RC
gravatar
ROBERT C.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/06/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Fast quality service
Connor and Brent really took great care of me. Over delivered even on what they had promised to me. Great job.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 05/09/2022 04:32 PM

Robert, thank you for the great review! We're so glad that Connor and Brent took such excellent care of you! Thank you for choosing Mike White Ford! 

Empleados con los que trabajó

Cliente verificado
Liberty Lake, WA
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
05/05/2022
cliente verificadoCliente Verificado
9
Categoría: Service
GOOD 1st EXPERIENCE - ROUTINE MAINTENANCE
Scheduling was easy, on line, with no waiting for call to be answered and then transferred, etc. etc. On the day of appointment, I arrived 15 minutes early and the staff was ready with necessary work order & answered any questions. The work was done on time — both efficient & effective. Thanks to the service team for sure ... we’ll be back!!
Haley B. de Mike White Ford of Coeur d'Alene respondió el 05/06/2022 10:08 AM

Anonymous, thank you for the kind review. We're so glad that your experience was smooth from schedule to pick up. We hope to earn that extra star when we have the chance to serve you again! Thank you for choosing Mike White Ford!

Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.