AF

Ashton Fowler

Calificación General
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(267 reviews)
79

DC
gravatar
DORA C.
Green Valley, AZ
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
07/31/2023
cliente verificadoCliente Verificado
8
Categoría: Service
Above and Beyond
Things happened with a simple tire replacement that are hard to understand, however, the service rep (Ashton) went out of his way to make it right. However, staff training is needed.
Empleados con los que trabajó

Cliente verificado
Fernwood, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/29/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Excellent job
Went for oil change and they did a recall with out our knowledge. Thank you.
Gracie W. de Mike White Ford of Coeur d'Alene respondió el 07/30/2023 03:08 PM

Thank you for coming to Mike White Ford of Coeur d'Alene! We are glad we were able to provide the service you needed, and that you were happy with the results. We strive for excellence in customer service and satisfaction. Please let us know if you have any further questions or needs!

Empleados con los que trabajó

GT
gravatar
GARY T.
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
07/25/2023
cliente verificadoCliente Verificado
8
Categoría: Service
smile
Nice to see young people working.
They were polite and professional.
I did have a problem understanding the hippo car wash offer. It was raddled off and I did not realize that it was a voucher to get one at a later time.
Knudtsen Chevy dealer has one on sight.
I waited over a hour for an oil change and need to get somewhere. So I said I do not have time for a care wash, and left.
no big deal, just thought it could be explained better for new people.
Thanks Gary
Empleados con los que trabajó

RA
gravatar
RICHARD A.
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/24/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Standard Oil change service was quick and easy.
For this most recent standard service, the vehicle was promised within 90 minutes and it was done in about 50 minutes. Faster than promised and no issues.
Empleados con los que trabajó

RH
gravatar
RASHELLE H.
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/24/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Good
It was a good experience, everything went super smooth.
Gracie W. de Mike White Ford of Coeur d'Alene respondió el 07/25/2023 10:14 AM

Thank you so much for your positive review, Rashelle! We're so glad to hear that your experience was a good one and that everything went smoothly. We strive to make sure that our customers have a hassle-free and enjoyable experience with us, and it's great to see that your visit was successful!

Empleados con los que trabajó

Cliente verificado
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/24/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Oil change
Great job
Gracie W. de Mike White Ford of Coeur d'Alene respondió el 07/25/2023 10:15 AM

We appreciate your kind words! We take pride in our customer service and strive to exceed expectations every time. We hope you had a great experience and that you'll choose to work with us again in the future.

Empleados con los que trabajó

Cliente verificado
Spokane, WA
Ford F350
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/21/2023
cliente verificadoCliente Verificado
10
Categoría: Service
service and sales
Top notch as always...they say what they are doing and most important...they do what they say. 1 hour oil chg means 1 hour. Unlike Corwin and Wendle in Spokane....they will just flat out lie to the customer...Mike White Ford is honest
Gracie W. de Mike White Ford of Coeur d'Alene respondió el 07/24/2023 12:41 PM

Thanks for the great feedback! We pride ourselves on always being 100% honest with our customers and we're so glad that you appreciate it! We look forward to seeing you again soon.

Empleados con los que trabajó

JK
gravatar
JOHN K.
Coeur D Alene, ID
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
07/18/2023
cliente verificadoCliente Verificado
8
Categoría: Service
Good
Long line to get seen. But once the truck was in, efficient service.
Gracie W. de Mike White Ford of Coeur d'Alene respondió el 07/18/2023 09:24 AM

Thank you for your feedback, John. We apologize for the long line and are glad you experienced efficient service once your truck was looked at. We will continue to strive for a faster and more efficient service for all our customers.

Empleados con los que trabajó

RW
gravatar
RHONDA W.
Spokane, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/17/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Awesome
You all are very nice and helpful you take such good care of my car thank you all.
Gracie W. de Mike White Ford of Coeur d'Alene respondió el 07/18/2023 09:24 AM

Thank you so much for your kind words, Rhonda! We strive to provide exceptional care and customer service, and we are so pleased that you experienced that here at Mike White Ford. We look forward to continuing to meet your automotive needs in the future.

Empleados con los que trabajó

CM
gravatar
CARL M.
Hayden, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/17/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Wonderful
My service writer went above and beyond for me. Again thanks!
Gracie W. de Mike White Ford of Coeur d'Alene respondió el 07/18/2023 09:24 AM

Thank you Carl for taking the time to share your positive experience with us! We are so glad to hear that your service writer went above and beyond. We strive to provide excellent customer service, and we are grateful you had such an enjoyable experience here at Mike White Ford of Coeur d'Alene.

Empleados con los que trabajó

SL
gravatar
SUSAN L.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/04/2023
cliente verificadoCliente Verificado
9
Categoría: Service
On time service
Was promptly greeted and personally taken to a service member. Quickly checked in and waited for my scheduled oil change and tire rotation. Service was done in a more than timely manner. Service Dept went over all results and recommendations for future maintenance. Very pleased with our local dealership.
Gracie W. de Mike White Ford of Coeur d'Alene respondió el 07/05/2023 10:27 AM

Thank you, Susan, for your kind review! We appreciate your business and are so glad that you received prompt and timely service. It's wonderful to hear that our service department exceeded your expectations and provided you with the necessary maintenance. We are committed to providing you with the best care and look forward to seeing you again in the future.

Empleados con los que trabajó

Cliente verificado
Hayden, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/02/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Recent Service
Had a great experience on June 30, 2023. Went in for The Works offer and replacing the rear brakes. Ashton, our service rep, called to tell me the rear brakes were brand new and didn't need replacing. I had forgotten they had been done a few months ago at a different location. I certainly appreciated their honesty with me. Thank you.
Gracie W. de Mike White Ford of Coeur d'Alene respondió el 07/02/2023 05:04 PM

We are so glad that Ashton was able to provide you with the best level of service and that you are happy with your experience at Mike White Ford of Coeur d'Alene. We take great pride in providing honest and reliable service to our customers and it's wonderful to hear that you trust us and are satisfied with the work we do. We appreciate your business and look forward to helping you in the future.

Empleados con los que trabajó

WK
gravatar
WILLIAM K.
Coeur D Alene, ID
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
06/30/2023
cliente verificadoCliente Verificado
9
Categoría: Service
Little lazy car jocky
Got vehicle back dirty paper floor mat and balled up plastic seat protector not removed this happened on my last
Gracie W. de Mike White Ford of Coeur d'Alene respondió el 07/02/2023 05:03 PM

Mike White Ford strives for a 5-star service with every visit, and we are always looking for opportunities to improve. We would like to address your experience directly, so please reach out to us at info@mikewhiteford.com with more details.

Empleados con los que trabajó

RF
gravatar
ROBERT F.
Coeur D Alene, ID
Ford F450
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/30/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Oil service
Went in for oil change and tire rotate. Staff are great and kept me informed of the progress of my truck. Service is great.
Gracie W. de Mike White Ford of Coeur d'Alene respondió el 06/30/2023 11:32 AM

Thank you for taking the time to give us your feedback Robert! We are so glad you enjoyed the service and appreciate the kind words about our staff. We strive to provide the best service possible to ensure that our customers leave satisfied, and it's great to hear that we succeeded.

Empleados con los que trabajó

Cliente verificado
Saint Maries, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/29/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Amazing service!!
Mike White Ford was fast and efficient with my transmission service, staff was also super helpful and nice. I will definitely recommend to family and friends!
Gracie W. de Mike White Ford of Coeur d'Alene respondió el 06/30/2023 11:32 AM

We're so glad you had a great experience at Mike White Ford! Our staff takes pride in providing fast and efficient service, so we're pleased to hear that was your experience. We appreciate that you'll be recommending us to your family and friends!

Empleados con los que trabajó

Cliente verificado
Oldtown, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/22/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Quick and everything I needed
I came in for the Works and a new set of lug nuts. I was told it would be about 90 minutes and so I chose to wait. It was done in half that time and I didn't get a hard sell to buy things I didn't need. All my systems were checked and I was very happy with the service.
Gracie W. de Mike White Ford of Coeur d'Alene respondió el 06/26/2023 11:37 AM

We are so glad to hear that you had a positive experience with us! Our technicians strive to provide the best service and quality products to all of our customers, so it's wonderful to know that you were pleased with the work that was done!

Empleados con los que trabajó

MM
gravatar
MARSHALL M.
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/22/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Great Service
The service staff was very helpful when I brought my car in for an oil change and all things looked at. They were very quick and did only what needed to be done. I have used them for many years and they have always been nice and quick. I recommend them to all my friends and family.
Gracie W. de Mike White Ford of Coeur d'Alene respondió el 06/26/2023 11:37 AM

Marshall, we are glad to have provided you with quality service for many years and that you feel comfortable recommending us to your friends and family. We strive to ensure that all our customers have a great experience with us and that their vehicle needs are met efficiently. We appreciate your business!

Empleados con los que trabajó

Cliente verificado
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/22/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Great Service
I was treated very well by everyone who helped me there.
Gracie W. de Mike White Ford of Coeur d'Alene respondió el 06/26/2023 11:36 AM

Thank you for your positive feedback! We take pride in providing excellent customer service, and are glad that you had a good experience. We look forward to helping you again if you ever need anything!

Empleados con los que trabajó

BS
gravatar
BRUCE S.
Spokane Valley, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/12/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Service and some recall work
Got the job done fast and on time great job again by the service dept.
Gracie W. de Mike White Ford of Coeur d'Alene respondió el 06/13/2023 10:06 AM

Thank you, Bruce, for taking the time to share your positive experience with us! We're delighted to know that you were able to get your job done quickly and with ease. We value your time and business and look forward to serving you again soon.

Empleados con los que trabajó

NL
gravatar
NELSON L.
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/09/2023
cliente verificadoCliente Verificado
8
Categoría: Service
good service
service done as requested
Gracie W. de Mike White Ford of Coeur d'Alene respondió el 06/12/2023 11:07 AM

Thank you, Nelson, for your 5-star review and for choosing Mike White Ford of Coeur d'Alene for your service. We're pleased to have provided the service you requested and are thrilled to have earned your satisfaction. We are committed to delivering exceptional customer service, and it's great to know that we delivered on that promise.

Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.