AF

Ashton Fowler

Mike White Ford of Coeur d'Alene

Calificación General

4.7

(267 reviews)

79

Reseñas de Ashton Fowler

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PATIL V.

Liberty Lake, WA

Ford Mustang Mach-E

03/18/2022

Cliente Verificado

10

Categoría: Service

Friendly and prompt service

I was able to get an appointment for a date that was not too far off into the future; The reminder for it, check-in upon arriving and communication while I was there was excellent. Thank you.

Haley B. de Mike White Ford of Coeur d'Alene respondió el 03/22/2022 02:24 PM

Patil, thank you for the excellent review! We're glad that you had such a pleasant experience with our team. We look forward to serving you again in the future.

Empleados con los que trabajó

Cliente verificado

Post Falls, ID

03/17/2022

Cliente Verificado

10

Categoría: Service

Another one of my funny stories.

So I have an app on my phone called three words.

Around the world there are 10 foot spaces and each space has three words that describe them.
They are all very random words.

Within the Mike White Ford Garage and show room there are dozens and dozens and dozens of these little 10 foot squares. (Its all connected to a satellite someplace in space)

While sitting in the comfy lobby chair three words showed up on the app
///Event.punch.dollar

If anybody has this app please tell me the three words you found.

Oh by the way I was just there to get my summer tires put on. On my way there a message popped up on my dashboard saying that I needed windchill wiper fluid. So I had them fill that too.

By the way Curly will not take you out to lunch if you ask him, no matter what the service department guys tells you. LOL

Haley B. de Mike White Ford of Coeur d'Alene respondió el 03/22/2022 02:24 PM

Anonymous, thank you for letting us know about that app! How fun! We will be sure to download it and see what words pop up next! We look forward to serving you again in the future!

Empleados con los que trabajó

Cliente verificado

Coeur D Alene, ID

03/15/2022

Cliente Verificado

10

Categoría: Service

Easy

Very efficient and great service

Haley B. de Mike White Ford of Coeur d'Alene respondió el 03/15/2022 03:20 PM

Anonymous, thank you for the great review! We're so glad that you had such a positive experience. Thank you for choosing Mike White Ford.

Empleados con los que trabajó

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SCOTT T.

Post Falls, ID

03/14/2022

Cliente Verificado

10

Categoría: Service

Oil change

Thank you for all your good service and hard work. It made my morning good being served so promptly.

Haley B. de Mike White Ford of Coeur d'Alene respondió el 03/15/2022 03:19 PM

Scott, thank you for the 5 star review! We're so glad that you had such a pleasant experience! It was our pleasure to serve you! Thank you for choosing Mike White Ford.

Empleados con los que trabajó

Cliente verificado

Coeur D Alene, ID

03/02/2022

Cliente Verificado

10

Categoría: Service

Great Experience

Ashton and Brent in the Service department were very professional and informative. I didn't have an appointment and they squeezed me in. They prepared me for a 2 hour window and my vehicle was done in 3/4 of the time.

Haley B. de Mike White Ford of Coeur d'Alene respondió el 03/08/2022 12:04 PM

Anonymous, thank you for the great review! We're so glad that Ashton and Brent took such excellent care of your vehicle. We will be sure to pass along your kind words. Thank you for choosing Mike White Ford!

Empleados con los que trabajó

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KIMMY L.

Rathdrum, ID

03/02/2022

Cliente Verificado

10

Categoría: Service

Called before and after

They were great double checked what needed before and gave me a lists of things that needed to be changed or replaced.

Haley B. de Mike White Ford of Coeur d'Alene respondió el 03/08/2022 12:01 PM

Kimmy, thank you for the great review. We're so glad that our team communicated well with you and that you were satisfied with the work done. Thank you for choosing Mike White Ford!

Empleados con los que trabajó

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JEANINE S.

Athol, ID

03/01/2022

Cliente Verificado

10

Categoría: Service

Service visit

I appreciate that I did not have to wait to get the appointment. Oil change done quickly with no issues. I also have them change the battery in the key fob-not a problem. The waiting room was pleasant and quiet.

Haley B. de Mike White Ford of Coeur d'Alene respondió el 03/08/2022 11:50 AM

Jeanine, thank you for the 5 star review! We're so glad that your oil change experience was fast and easy and that we were able to take care of your key fob battery change at the time. We look forward to serving you again in the future!

Empleados con los que trabajó

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RICHARD D.

Coeur D Alene, ID

Ford Expedition

02/28/2022

Cliente Verificado

9

Categoría: Service

Oil Change

Good Customer Service. Quick and easy

Haley B. de Mike White Ford of Coeur d'Alene respondió el 03/08/2022 11:47 AM

Richard, thank you for the good review. Quick and easy is exactly how we want every oil change to be described. Thank you for choosing Mike White Ford!

Empleados con los que trabajó

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CARLA S.

Rathdrum, ID

02/23/2022

Cliente Verificado

8

Categoría: Service

Why reset my personal settings

Service was completed faster than I anticipated and everything was explained when I picked up my car. I just wish they would leave my personal settings the same way they were before they serviced my car.

Haley B. de Mike White Ford of Coeur d'Alene respondió el 03/01/2022 08:44 AM

Carla, thank you for letting us know about the settings issue. We have brought this up with our team as you are correct, personal setting shouldn't be changed. We hope to have the opportunity to serve you again in the future.

Empleados con los que trabajó

Cliente verificado

Kettle Falls, WA

02/23/2022

Cliente Verificado

10

Categoría: Service

Scheduled maintenance

easier and more efficient than any dealership I’ve used

Haley B. de Mike White Ford of Coeur d'Alene respondió el 03/01/2022 08:42 AM

Anonymous, thank you for the 5 star review! Easy and efficient are two things that we strive to be every day! We look forward to serving you again in the future!

Empleados con los que trabajó

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KENNITH A.

Livingston, TX

02/22/2022

Cliente Verificado

10

Categoría: Service

Replaced.battery

The service department was excellent!! Talked with Joe prior to coming in , he explained my options and handled the problem promptly , and professionally.
The car was done according to the timeline he specialized.
That’s why I will continue to have my automobile needs with Mike White! Thanks

Haley B. de Mike White Ford of Coeur d'Alene respondió el 02/28/2022 04:09 PM

Kennith, thank you for the excellent review! From Joe to the rest of the team, we're so glad that we were able to take care of your battery needs. Thank you for choosing Mike White Ford!

Empleados con los que trabajó

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LYNX G.

Rathdrum, ID

Ford F350

02/22/2022

Cliente Verificado

4

Categoría: Service

Customer service

We didn’t receive very good customer service. Open arrival technician didn’t seem interested in our concerns. He didn’t listen to what we told him needed to be done. After confronting him about not listening he became defensive and continued to tell us we didn’t tell him a couple items that needed done, when we in fact did. He had no consideration to the fact that we had to travel a long way to receive service. We felt very dismissed.

Empleados con los que trabajó

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ALISON F.

Sandpoint, ID

02/22/2022

Cliente Verificado

10

Categoría: Service

Excellent Service and Friendly Staff

Christian made sure that my car was going to be ready as fast as he could. I always have the best service and even when waiting on site for my car to be done I always get checked on by other staff. They are outstanding!

Haley B. de Mike White Ford of Coeur d'Alene respondió el 02/28/2022 04:08 PM

Alison, thank you for the excellent review! We're so glad that you had such a pleasant experience and were well tended to. We will be sure to pass along your kind words to Christian. Thank you for choosing Mike White Ford!

Empleados con los que trabajó

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DEBORAH L.

Sandpoint, ID

02/22/2022

Cliente Verificado

10

Categoría: Service

Great service as always

Always have outstanding service

Haley B. de Mike White Ford of Coeur d'Alene respondió el 02/28/2022 04:08 PM

Deborah, thank you for the outstanding review! We're so glad that you had such a positive experience. Thank you for choosing Mike White Ford!

Empleados con los que trabajó

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JIM E.

Post Falls, ID

02/19/2022

Cliente Verificado

10

Categoría: Service

Service department

Service was prompt and ready as promised, every one was professional and friendly!!

Haley B. de Mike White Ford of Coeur d'Alene respondió el 02/28/2022 04:04 PM

Jim, thank you for the fantastic review! We're so glad that you had such a positive experience with our team. We look forward to serving you again in the future!

Empleados con los que trabajó

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DORAL M.

Hayden, ID

02/16/2022

Cliente Verificado

10

Categoría: Service

lube & oil Change

The work (lube & oil change) was completed in a timely manner. Great work !

Haley B. de Mike White Ford of Coeur d'Alene respondió el 02/17/2022 03:04 PM

Doral, thank you for the great review! We're glad that your service was speedy and complete. Always a pleasure to serve you!

Empleados con los que trabajó

Cliente verificado

Plummer, ID

Jeep Grand Cherokee

02/07/2022

Cliente Verificado

4

Categoría: Service

Rushed It

Typically I love Mike White Ford... But, Sorry guys, but our last visit was not good at all... After waiting a month to get on the schedule for a simple Oil change and Tire Rotation (something I pre-payed extra for during my purchase). We finally got an appointment for last Saturday morning. We arrived on time and decided to wait at the shop. Everything seemed OK. We ran a few errands and noticed a smell of Oil. I figured it was a simple spill and would eventually burn off. I was wrong. Just as we were about to head home we stopped for gas and realized several quarts of oil was leaking underneath our Jeep. We immediately took it back to the shop and spoke with the lead technician. He was very apologetic and mentioned they would get it on the rack immediately. Upon inspection they found the oil filter had not been fitted correctly and was leaking oil. They said they were pressure washing it and topped it off again and took it for a cruise to make sure it wasn't leaking again... Well... Its still leaking... In fact it leaked all over my garage over the weekend. I'll be taking a day off of work today to crawl underneath my jeep today to make sure everything is legit myself. I can tell already they didn't spray off anything as the entire undercarriage is still soaked with oil... Hopefully its not stripped... Hopefully its just oil left over from the original accident. Hopefully my Engine don't blowup a week from now... SMH...

Empleados con los que trabajó

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DENISE M.

Coeur D'Alene, ID

01/22/2022

Cliente Verificado

9

Categoría: Service

Service

Efficient and well done.

Haley B. de Mike White Ford of Coeur d'Alene respondió el 01/25/2022 02:41 PM

Denise, thank you for the 5 star review! We're so glad that you had a positive experience. We look forward to serving you again in the future!

Empleados con los que trabajó

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JAMES C.

Post Falls, ID

01/21/2022

Cliente Verificado

9

Categoría: Service

Service of vehicle

I was late for my appointment an the service guy was polite an explained my options. I agreed to be put on a list an they would get to it as soon as possible. One hour later I was driving home. I will be coming back.

Haley B. de Mike White Ford of Coeur d'Alene respondió el 01/25/2022 02:37 PM

James, thank you for the 5 star review. We're all human and things happen. We're so glad that we were able to get you back onto the schedule and successfully serviced. Thank you for choosing Mike White Ford!

Empleados con los que trabajó

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ALBERT B.

Priest River, ID

01/02/2022

Cliente Verificado

10

Categoría: Service

Battery

My battery in my Escape quit on New Years Eve and after charging we were able to drive 45 minutes away to Mike White Ford. We first called Curly and Tyler and they made sure that we would be taken care of.
Thank you

Haley B. de Mike White Ford of Coeur d'Alene respondió el 01/03/2022 04:39 PM

Albert, thank you for the 5 star review! A battery with issues is never fun! We're so glad that were able to take care of you and your escape and get you safely back on the road! Thank you for choosing Mike White Ford!

Empleados con los que trabajó

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