AS

Angelo Scaglione

Owner/Operator
Calificación General
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
5.0
(104 reviews)
97

JR
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Jon R.
Smithtown, NY
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/09/2025
10
Excellent work, clean environment, keeps all my cars running.
Excellent work, never a problem, all my 3 cars run terrific.
Angelo S., Owner/Operator de Smithwest Service Center respondió el 06/10/2025 10:30 AM

We appreciate your positive feedback regarding the quality of our work. It is gratifying to know that all of your vehicles are performing well under our care. Your continued trust in our services is highly valued, and we remain committed to providing the best possible experience for all our customers.

Empleados con los que trabajó

RF
RANDY F.
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/20/2025
cliente verificadoCliente Verificado
10
Great shop, very professional
I have been using Smithwest for many years, servicing my last two Mercedes SUV’s.
For the record, I frankly trust Angelo, Mike, and the other technicians, even more than the Mercedes dealers.
They have never disappointed me, I have never been dissatisfied, and most importantly to me, the job is done to OEM specs, and I have never had to come back, because of a problem with a repair.

What better can you expect than that??
This week I had a 4 wheel brake job, they used genuine Mercedes rotors and pads, and followed every recommended procedure, like removing, cleaning, and lubing the slides, etc. a truly professional shop.
I now drive 45 each way to them, having moved, but after trying a local shop for an oil change, I realized the difference, they did so many things incorrectly!!
Angelo S., Owner/Operator de Smithwest Service Center respondió el 05/22/2025 09:41 AM

We sincerely appreciate your loyalty over the years and your trust in our team at Smithwest Service Center. It is gratifying to know that our commitment to quality and adherence to OEM specifications have met your expectations consistently. The confidence you have in our technicians is invaluable and reinforces our dedication to maintaining high standards in our service. Your detailed feedback regarding your recent brake job is particularly appreciated, as it highlights the care we take in our work. We understand that the distance you travel reflects your commitment to receiving the best care for your vehicles, and we strive to make that journey worthwhile. Thank you for sharing your experience.

Empleados con los que trabajó

RI
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Raymond I.
Middle Island, NY
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/20/2025
10
Super courteous service
They are straight forward with diagnostics and repair. Super courteous and diligent keeping clients updated. Repairs are done in a timely manner and most importantly done RIGHT.
Angelo S., Owner/Operator de Smithwest Service Center respondió el 05/22/2025 09:41 AM

We appreciate your feedback regarding your experience with our services. It is gratifying to hear that you found our diagnostic process clear and our staff courteous. We strive to maintain consistent communication with our clients, and it is rewarding to know that you felt informed throughout your repair process. Thank you for recognizing the importance of timely and correct repairs; it is a commitment we take seriously in our service to you.


RI
RAY I.
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/20/2025
cliente verificadoCliente Verificado
10
Super courteous service
They are straight forward with diagnostics and repair. Super courteous and diligent keeping clients updated. Repairs are done in a timely manner and most importantly done RIGHT.
Angelo S., Owner/Operator de Smithwest Service Center respondió el 05/22/2025 09:41 AM

We appreciate your positive feedback regarding your experience with our diagnostic and repair services. It is our commitment to provide clear communication and timely updates to our clients, and we are pleased to know that you found our efforts satisfactory. Delivering quality repairs is of utmost importance to us, and we are glad that we met your expectations. Your support is invaluable to our team.


DK
DEBRA K.
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/19/2025
cliente verificadoCliente Verificado
10
Excellent service.
They are always ready to help when needed.
Angelo S., Owner/Operator de Smithwest Service Center respondió el 05/21/2025 09:41 AM

We appreciate your feedback regarding the assistance you've received at our service center. It is our priority to provide support and ensure our customers have a positive experience. Your acknowledgment of our readiness to help is greatly valued.

Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.