AS

Angelo Scaglione

Owner/Operator
Calificación General
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
5.0
(115 reviews)
97

BD
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Brenden D.
Malverne, NY
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/12/2026
cliente verificadoCliente Verificado
10
PrePurchase Inspection
Brought a used vehicle in for a pre-purchase inspection and the feedback we received was great. They provide a printed out report of everything that doesn't look right or might need repairs, as well as the link to view this same report on your phone. They then talk you though the report so you can understand what would be considered serious / in need of immediate attention issues, and their overall impression of the car. Very valuable info to be able to bring back to dealer to negotiate repairs / price before you buy.
Angelo S., Owner/Operator de Smithwest Service Center respondió el 08/14/2026 09:40 AM

We appreciate your detailed feedback regarding your experience with our pre-purchase inspection service. It is gratifying to know that you found the printed report and the mobile access to be beneficial. Our team strives to provide clear communication and valuable insights to assist customers in making informed decisions. Your feedback highlights the importance of understanding a vehicle's condition before finalizing a purchase, and we are pleased to have been part of that process for you. Thank you for choosing Smithwest Service Center for your automotive needs.

Empleados con los que trabajó

VC
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Vince C.
Smithtown, NY
2014 Dodge 1500
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/12/2026
cliente verificadoCliente Verificado
10
I found my forever shop..
I finally found a reliable, honest auto service center where I don't feel I'm getting taken for a ride, Smithwest Service Center INC.. I have been going to this location for about a year now. I have an EcoDiesel, so there aren't too many shops that will even look at it. Not only will this shop look at it, but they have been spot on when it comes to diagnosing the issue and repairing the issue. And if something goes wrong with their repair (such in the case of mine where a water pump that they installed began to leak), there was no questions asked, they just took the truck in and took care of it.

This is what makes this shop so good. About 2 years ago I had a water pump failure. I had brought my truck into a local mechanic who made a repair. The repair came with a 1 year warranty. About 8 months into it, unaware to me, the pump began to leak again (I believe I was getting some error codes). I knew something wasn't right, and I brought the truck to Smithwest Service Center INC. as I had a bad experience with a diesel shop a few months back over a cooler. Smithwest identified the leak. I brought the vehicle back to the original shop who did the water pump and they just gave me a bad attitude and made me feel guilty that I was bringing the truck back for a warranty claim, and kept alleging the pump wasn't leaking and wasn't the issue. I explained this to Angelo the owner of Smithwest Service Center and he captured a video and photos showing the leak. I told Angelo just to fix it as I didn't want to deal with the other shop and their attitude. Angelo fixed it. About a year into it, the pump began to leak again! I brought it back to Angelo at Smithwest Service Center. He confirmed the leak, noted that the part was defective, took the truck back, replaced it with a different brand water pump, and that was it. No guilt, no hassle, no problem. I felt bad and even offered him a few dollars for doing all the work again, he refused to take it and explained proudly how his work is fully guaranteed and warrantied.

Fast forward, I got a new error code, issue with the Manifold. I bring the truck in to Angelo. I already knew what the issue was because I ran the codes myself and new this was a common issue with this engine. It was soot that built up over time effecting the swirl valves. This is a common issue with the EcoDiesel and the environmental regulations/control that requires the engine to perform a certain way. Angelo goes through the entire system just to make sure its not just a bad sensor or a secondary issue. He confirmed that it was the manifold, and it would need to be replaced. I felt my truck with 180k miles has reached the end of its lifespan, so I was on the fence of making the repair. He did some research and pulled up a list of the 10 most common problems with the EcoDiesel and saw that I had replaced/fixed most of them, and the other potential problems didn't seem to be an issue with my truck. Thus, this repair would likely make sense as I could probably get another year or two out of this truck. I can spend a few thousand now, or $30-60k for another truck..

He quoted me a price. He starts the job. After they get the manifold off they see that the soot and crap that was located in my intake, that leads to the manifold was solidified and built up to the degree where it couldn't just be brushed clean. He made a judgment call of not just replacing the Manifold because he knew that the crap in my intake would likely just get blown into the new manifold. They literally kept the truck an extra few days and soaked the intake to loosen the soot and was eventually able to scrape and clean it. A repair that should have taken about a day or two, got tied up for several days, but it was done right. I got the bill, and it was exactly what he quoted me. He acknowledged that it took them more time then he expected and quoted, but he wanted to make sure the job was done right so that I could use this truck moving forward without having a reoccurring issue or possibly shortening the lifespan of the new manifold.

I am appreciative of solid, reputable good local businesses. I model myself after companies like this, as this is how I like to run AllPro. It's not about being the cheapest (because they're not) or the least expensive, its about charging a fair price but providing exceptional service and understanding the needs of your customer. Kudo's to Smithwest Service Center INC.. If you have an issue with your vehicle, if you don't know engines (like I don't) and hate the feeling of getting ripped off.. try Smithwest Service Center INC. out. They are located on 795 Middle Country Rd, St James, NY 11780. Their number is (631) 265-9885. Ask for ANGELO.
Angelo S., Owner/Operator de Smithwest Service Center respondió el 08/14/2026 09:40 AM

We extend our gratitude for your detailed review and for taking the time to share your experience with Smithwest Service Center. Your trust in our ability to service your EcoDiesel and provide thorough diagnostics and repairs is sincerely appreciated. We strive to offer not only effective solutions but also transparent communication, ensuring our customers feel informed and valued throughout the process. It is gratifying to learn that our dedication to doing the job correctly and providing exceptional service has positively impacted your experience.Your advocacy for reputable local businesses serves as an important reminder of the values we hold at Smithwest. We are committed to maintaining these principles and appreciate your recommendation for others to visit us. Should you have any future concerns regarding your vehicle or need additional assistance, please feel free to reach out to us.

Empleados con los que trabajó

BK
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Bill K.
Smithtown, NY
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/11/2026
cliente verificadoCliente Verificado
10
Smithwest service center
I have been using Smithwest for many years. They are professional , knowligable and friendly. I would highly recommend Smithwest service center!
Angelo S., Owner/Operator de Smithwest Service Center respondió el 08/13/2026 09:40 AM

We appreciate your continued trust in Smithwest Service Center over the years. It is gratifying to know that you find our team to be professional, knowledgeable, and friendly. Your recommendation means a great deal to us, and we remain committed to providing you with the best service possible. Thank you for your loyalty.

Empleados con los que trabajó

JF
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Jenifer F.
Rockport, MA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/05/2026
cliente verificadoCliente Verificado
10
Out of state towed-in repair - excellent service!
I had driven a long way to Long Island for work. When I tried to start my car to return, the clutch would not engage. I had the car towed to this AAA recommended location. I was relieved to see what a nice service center this was. Nicely furbished, very clean, with beverages and snack available. I was nervous that they might not be able to help me but Angelo assured me they could. My care required a full assessment to understand the issue before proceeding with the repairs. Since I had to return home, Angelo provided me with transportation to the airport so I could fly home, since it was a Friday afternoon and more time was needed to be able to get home. I received a text with the full inspection report, which included a need for new front brakes. The car was fixed in one day, so I flew back and picked it up and it had no issues for the drive home, thankfully. I was very happy with the outcome and appreciate the work done by Angelo and the team at Smithwest Service Center.
Angelo S., Owner/Operator de Smithwest Service Center respondió el 08/07/2026 09:39 AM

We appreciate you taking the time to share your experience with Smithwest Service Center. It is gratifying to know that our facility met your expectations and provided a comfortable environment during a challenging situation. We understand how stressful vehicle issues can be, especially when traveling for work. It is also heartening to hear that the support provided by Angelo and the team, along with the efficient handling of your vehicle's repairs, contributed to a smoother resolution. Your satisfaction is important to us, and we are glad that your car was ready promptly, allowing you to return home without further complications. Thank you for entrusting us with your vehicle, and we wish you safe travels in the future.

Empleados con los que trabajó

BL
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Bill L.
Smithtown, NY
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/05/2026
cliente verificadoCliente Verificado
10
Honda Pilot Servicing
After my service at Smithwest- I always feel more comfortable driving away knowing that my car has been thoroughly checked by their mechanics and they have taken care of any issues or problems that may cause me to be stranded somewhere on the road.
Angelo S., Owner/Operator de Smithwest Service Center respondió el 08/07/2026 09:39 AM

We appreciate your feedback and are pleased to learn that you feel more comfortable and secure after your service at Smithwest Service Center. Our team is dedicated to ensuring that every vehicle receives thorough attention and care, and it is gratifying to know you recognize their efforts in addressing any potential issues. Your trust in our services is highly valued.

Empleados con los que trabajó

DC
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Debra C.
Smithtown, NY
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/05/2026
cliente verificadoCliente Verificado
10
Outstanding
Angelo always takes the time to explain everything and takes very good care of my car. Excellent service.
Angelo S., Owner/Operator de Smithwest Service Center respondió el 08/07/2026 09:39 AM

We appreciate your feedback regarding your recent experience at Smithwest Service Center. It is gratifying to know that our team, particularly Angelo, has taken the necessary time to thoroughly explain the services provided and has ensured your CR-V is well cared for. Our commitment to delivering excellent service is paramount, and your acknowledgement reinforces our dedication to our customers. Thank you for choosing us for your automotive needs.

Empleados con los que trabajó

RL
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Rita L.
Smithtown, NY
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/01/2026
cliente verificadoCliente Verificado
10
Oil change & Digital Video Inspection
Whenever my car needs service, I know I will get exceptional/quality service from Smithwest. The staff/technicians are top-notch.
Angelo S., Owner/Operator de Smithwest Service Center respondió el 08/03/2026 09:39 AM

We appreciate your feedback regarding your experiences with Smithwest Service Center. It is gratifying to know that you consistently receive exceptional and quality service. Our team is dedicated to maintaining high standards, and your acknowledgment of our staff and technicians is highly valued. Thank you for choosing us for your automotive needs.

Empleados con los que trabajó

Cliente verificado
Lake Grove, NY
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/01/2026
cliente verificadoCliente Verificado
10
Great service!
Been going to Smithwest AAA for years. Very trustworthy.
Angelo S., Owner/Operator de Smithwest Service Center respondió el 08/03/2026 09:39 AM

We appreciate your continued patronage over the years and are glad to hear that you find our service to be trustworthy. Maintaining strong relationships with our customers is of utmost importance to us, and we are committed to upholding the standards that have earned your confidence. Thank you for choosing Smithwest Service Center.

Empleados con los que trabajó

RM
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Ray M.
Brentwood, NY
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/28/2026
cliente verificadoCliente Verificado
10
Oil change and brake light replacement
As always, Angelo at Smithwest Service Center, provided me with an excellent, quality experience. He took care of my car needs expeditiously and without worry.
Angelo S., Owner/Operator de Smithwest Service Center respondió el 07/30/2026 09:39 AM

We appreciate your positive feedback regarding your experience at Smithwest Service Center. It is gratifying to know that our team, especially Angelo, was able to meet your expectations efficiently and effectively. Your satisfaction is important to us, and we remain committed to providing quality service for your vehicle needs. Thank you for choosing us.

Empleados con los que trabajó

EP
EMANUEL P.
Hauppauge, NY
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/25/2026
cliente verificadoCliente Verificado
10
Spongy Brakes
Called SMITHWEST Talked to Angelo,Told him my Problem, The brakes felt Spongy..He told me what it could be, He said to bring the car in and he would take a look at it.. He told me what he could do to solve the problem and what it might cost..about 40 minutes later, the job was done and the cost were less than he said.. Outstanding job..Thank you Angelo and Crew...
Angelo S., Owner/Operator de Smithwest Service Center respondió el 07/27/2026 09:38 AM

We appreciate your feedback and are pleased to hear about your positive experience with our service. It is our aim to provide clear communication regarding diagnostics and potential costs, and it is gratifying to know that you found our service prompt and the final price favorable. Your satisfaction is important to us, and we are glad that we could address your brake issue effectively. Thank you for choosing Smithwest Service Center.

Empleados con los que trabajó

TB
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Tim B.
Centereach, NY
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/23/2026
cliente verificadoCliente Verificado
10
Excellent service
NYS inspection and non working air conditioning. Full, proper diagnostics found the problem. No repairs until I agreed to the provided quote.
Everything is working as it should. 100% satisfied, no surprises, no hidden costs, just excellent work and results.
Angelo S., Owner/Operator de Smithwest Service Center respondió el 07/25/2026 09:40 AM

We appreciate your feedback regarding your recent experience with us. It is gratifying to hear that our diagnostic process met your expectations and that the repairs were executed transparently, without any surprises. Your satisfaction with the results is our top priority, and we are pleased to know that everything is functioning properly in your Silverado 1500. Your support of our services is valued.

Empleados con los que trabajó

Cliente verificado
Kings Park, NY
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/10/2026
cliente verificadoCliente Verificado
9
Excellent
The work that was done on my A/C was excellent
Angelo S., Owner/Operator de Smithwest Service Center respondió el 07/12/2026 09:40 AM

We appreciate your feedback regarding the work performed on your A/C. It is gratifying to hear that you found our service to be excellent. Your satisfaction is important to us, and we strive to maintain a high standard of quality in our work. Thank you for choosing Smithwest Service Center for your automotive needs.

Empleados con los que trabajó

BK
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Bill K.
Smithtown, NY
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/07/2026
cliente verificadoCliente Verificado
10
Smithwest Service Center
I have been coming to Smithwest for many years. They are very professional, knowledgeable and friendly. I would highly recommend Smithwest Service Center! Bill Keese
Angelo S., Owner/Operator de Smithwest Service Center respondió el 07/09/2026 09:39 AM

We appreciate your long-standing loyalty to Smithwest Service Center. It is gratifying to know that our team's professionalism, knowledge, and friendliness have positively impacted your experience over the years. Your recommendation is invaluable to us, and we remain committed to providing the highest level of service. Thank you for your continued trust in our services.

Empleados con los que trabajó

HH
Heinssen H.
Holtsville, NY
2026 Tesla Y
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/04/2026
cliente verificadoCliente Verificado
10
Quick turn-around
I dropped my Tesla off for an NYS inspection sticker without an appointment and received primo treatment from the management.
Angelo S., Owner/Operator de Smithwest Service Center respondió el 07/06/2026 09:36 AM

We appreciate your feedback regarding your experience at Smithwest Service Center. It is gratifying to hear that you received exemplary service while having your Tesla inspected for the New York State sticker, even without a prior appointment. Our team strives to provide all customers with the highest level of service, and it is encouraging to know that we met your expectations. Thank you for choosing us for your vehicle's needs.

Empleados con los que trabajó

JM
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John M.
Hauppauge, NY
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/30/2026
cliente verificadoCliente Verificado
10
Great Service Center
Great service center. Tech that service ny car did a great job as usual. Been having my cars serviced and repair at this location for over 20 years. They have always did a great job and have keep my cars is great running condiion. I will strongy recommend this service center
Angelo S., Owner/Operator de Smithwest Service Center respondió el 07/02/2026 09:40 AM

We appreciate your longstanding loyalty to Smithwest Service Center over the past two decades. It is gratifying to hear that our technicians consistently meet your expectations and ensure your vehicles are maintained in excellent running condition. Your recommendation is invaluable to us, and we remain dedicated to providing reliable service to all of our customers.

Empleados con los que trabajó

CP
CHARLES P.
Saint James, NY
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/23/2026
cliente verificadoCliente Verificado
10
Checks all the boxes
Smithwest has great technology and details all items of concern. They do great work and are very thorough and stand behind their work (almost unheard of these days )!!!! And the staff is super knowledgeable and friendly and i worked with Angelo who is as professional as they come. Class act - i will be back .
Angelo S., Owner/Operator de Smithwest Service Center respondió el 06/25/2026 09:41 AM

We appreciate your positive feedback regarding your recent experience at Smithwest Service Center. It is gratifying to know that you found our technology effective and our attention to detail satisfactory. Our commitment to thoroughness and quality work is central to our service philosophy, and we are pleased that it resonated with you. Your recognition of our staff, particularly Angelo, is valued and reinforces our dedication to professionalism and customer service. We look forward to assisting you in the future.

Empleados con los que trabajó

BM
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Brain M.
Smithtown, NY
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/23/2026
cliente verificadoCliente Verificado
10
ac service
work completed on time
Angelo S., Owner/Operator de Smithwest Service Center respondió el 06/25/2026 09:41 AM

We appreciate your feedback regarding your experience with our service center. It is important to us that our customers receive timely and efficient service, and we are pleased to know that your work was completed as scheduled. Your satisfaction is our priority, and we look forward to continuing to serve you in the future.

Empleados con los que trabajó

CH
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Claudia H.
Smithtown, NY
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/21/2026
cliente verificadoCliente Verificado
10
Excellent service!
I can always count on Smithwest for quick and reliable service. Would not think of bringing my vehicle anywhere else for service or repair.
Angelo S., Owner/Operator de Smithwest Service Center respondió el 06/23/2026 09:38 AM

We appreciate your feedback regarding your experience at Smithwest Service Center. It is gratifying to hear that you consistently rely on us for quick and dependable service. Your trust in our team reinforces our commitment to maintaining high standards in vehicle care. We look forward to continuing to serve you and ensuring your Accord Coupe remains in excellent condition.

Empleados con los que trabajó

SS
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Shawn S.
Pompano Beach, FL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/21/2026
cliente verificadoCliente Verificado
10
Great experience
I had a great experience with Smithwest. I was only in town for a couple days and needed help with an issue in my car. Smithwest squeezed me in on a busy holiday morning and had my car ready that night. Staff was super helpful and made me feel comfortable with leaving my car with them. I’m super grateful for their help
Angelo S., Owner/Operator de Smithwest Service Center respondió el 06/23/2026 09:38 AM

We appreciate your positive feedback regarding your experience at Smithwest Service Center. It is gratifying to know that we were able to accommodate your needs promptly, especially during a busy holiday morning. Our team strives to provide a welcoming and efficient service, and it is rewarding to hear that you felt comfortable entrusting us with your vehicle. Thank you for choosing us, and we wish you safe travels with your Q60 Coupe.

Empleados con los que trabajó

MK
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Mike K.
Saint James, NY
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/20/2026
cliente verificadoCliente Verificado
10
Excellent service as always
Easy to schedule appointments, excellent communication and work.
Angelo S., Owner/Operator de Smithwest Service Center respondió el 06/22/2026 09:38 AM

We appreciate your positive feedback regarding your experience with our service center. It is gratifying to know that you found the appointment scheduling straightforward and that you were pleased with our communication and the quality of work provided. Your support is invaluable to us, and we look forward to continuing to meet your automotive service needs.

Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.