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SureCritic / Concesionario Hyundai / St. Charles Hyundai / TYLER RODRIGUEZ
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TYLER RODRIGUEZ

Service Advisor
St. Charles Hyundai
Calificación General
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(401 reviews)
78

Reseñas de TYLER RODRIGUEZ

AW
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Anthony W.
Spanish Lake, MO
2018 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/17/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Good service
Good service
Recomendado
TYLER R., Service Advisor de St. Charles Hyundai respondió el 06/17/2021 12:41 PM

Thank you for the five stars and the completion of the survey!

Tyler Rodriguez
Service Advisor
636-441-4481
ext. 1620
tyler.rodriguez@stcharlesauto.com
Empleados con los que trabajó
TR
TYLER RODRIGUEZ
Service Advisor
DH
DAN HANSEN
Cliente verificado
O'Fallon, MO
2019 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/28/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Friendly and good service.
Everyone in the service area is friendly and helpful. Never feel pressure to have additional work done.
Recomendado
Empleados con los que trabajó
TR
TYLER RODRIGUEZ
Service Advisor
DH
DUSTIN A HELLER
Cliente verificado
Edwardsville, IL
2021 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/26/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Hyundai St. Louis
Lamont was very friendly when I called to schedule our visit. He had our desired car gassed up and ready to test drive when we arrived. It was a very smooth transaction, including the trade in of our vehicle, and the financing of the new one. Everyone at the dealership was very pleasant and helpful.
Recomendado
Empleados con los que trabajó
TR
TYLER RODRIGUEZ
Service Advisor
KD
KYLE E DAVIS
Cliente verificado
Saint Charles, MO
2008 Hyundai Azera
ReScore Reseña™
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
05/25/2021
cliente verificadoCliente Verificado
Categoría: Service
Rescore of previous one-star review
Immediately after submitting my previous review, I was contacted by Saint Charles Hyundai. The Service Manager, Josh, was very apologetic, explaining that neither he nor Tyler knew about the emergency release for the fuel door located in the trunk. He took full responsibility for the situation and refunded my $73. I'm changing my review because of Josh's quick response and resolution.

If I return to Saint Charles Hyundai for a repair, I will first contact Josh for his assurance that I'll receive quality service. I would recommend them to a friend, only under the same conditions.
Recomendado
Empleados con los que trabajó
TR
TYLER RODRIGUEZ
Service Advisor
TL
TRAVIS J LONG
Cliente verificado
Saint Charles, MO
2019 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/19/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Outstanding service
Above and beyond all expectations
True professionals
Recomendado
Empleados con los que trabajó
TR
TYLER RODRIGUEZ
Service Advisor
JH
JORDAN E HARTMAN
Cliente verificado
Saint Charles, MO
2008 Hyundai Azera
ReScore Reseña™
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
05/25/2021
cliente verificadoCliente Verificado
Categoría: Service
Rescore of previous one-star review
Immediately after submitting my previous review, I was contacted by Saint Charles Hyundai. The Service Manager, Josh, was very apologetic, explaining that neither he nor Tyler knew about the emergency release for the fuel door located in the trunk. He took full responsibility for the situation and refunded my $73. I'm changing my review because of Josh's quick response and resolution.

If I return to Saint Charles Hyundai for a repair, I will first contact Josh for his assurance that I'll receive quality service. I would recommend them to a friend, only under the same conditions.
Recomendado
Reseña Original
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
05/17/2021
Tipo de Servicio: Maintenance
Categoría: Service
Dishonest
I have been a loyal Hyundai owner for 20 years (four vehicles) and Saint Charles Hyundai has serviced my cars for 17 years, most recently my 2008 Azera.

On the evening of May 11th, with ¼ tank remaining, I stopped for gas and found that the button on the driver side door that releases the tank door wasn’t working. I wasn’t able to fill up. I got a little panicky worrying about running out of gas and called St. Charles Hyundai. The service department was closed, and the woman answering the phone said that they were all booked up through the week. I told her my situation and she took my name and number for service to call me in the morning. She also suggested I just stop by the next day to see if they can at least open the fuel door so I can get gas.

I called the next day, explained my concern about running out of gas to Josh, the service manager, and he suggested I stop by so they can “look at it.” I drove right over and Tyler in service told me they could diagnose the problem and he could fit me in. He added that to diagnose is usually $146, but he would give me a “break” at $73. I paid the $73. I was still worried about running out of gas so I figured I had to. After an hour waiting, Tyler said that they diagnosed the problem and I need a new release button and it would cost $196 to repair. He would need to order the part. “$196 over and above the $73 I already paid?” Yes. I was not happy about paying nearly $300 to fix it, but what choice did I have?

Tyler then asked me to follow him to my car and he would show me how to open the door with the emergency release, which he did. I was dumbfounded. He knew I was completely unaware of the release. Why hadn’t he, or his manager, Josh, just told me about that in the first place?

I am disgusted by Saint Charles Motors' dishonesty, charging me $73 to diagnose a tiny, obviously non-working part, when they could have just told me about the emergency release and quoted me the $196 price on the repair, and let me decide what to do. Instead they just openly played me for a fool and took advantage of me. Evidently, a loyal 17-year customer means nothing to them.

That’s it. Never again. I will be looking for a new car within the next year and you can bet it won’t be a Hyundai or any vehicle from St. Charles Motors.
No Recomendado
JOSHUA H. de St. Charles Hyundai respondió el 05/19/2021 09:52 AM

Thank you again for the time on the phone today.  I am really upset with the way that we made you feel.  I am going to refund the money that you spent with us that day.  I work so hard on trying to make every customer feel like a part of our family and we have really failed you.  As I told you on the phone today, I have been here for 3 months and consider myself lucky to be a part of a great company like this.  I will continue to work every day to make each and every experience for each customer a 5 star experience.  I hope that at some point we will get the opportunity again to show you a 5 star experience.  Your satisfaction is important to us.  If you ever have any questions or need any help, please contact me directly.

thanks you,
Josh Higginbotham
Service Manager
St Charles Hyundai
direct line : (636)244-5147

Empleados con los que trabajó
TR
TYLER RODRIGUEZ
Service Advisor
TL
TRAVIS J LONG
MG
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Matthew G.
Saint Charles, MO
2018 Hyundai Sonata
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/17/2021
cliente verificadoCliente Verificado
Categoría: Service
Oil Change
Everything went smoothly. No issues.
Recomendado
Empleados con los que trabajó
TR
TYLER RODRIGUEZ
Service Advisor
MG
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Matthew G.
Saint Charles, MO
2018 Hyundai Sonata
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/17/2021
cliente verificadoCliente Verificado
Categoría: Service
Oil Change
Everything went smoothly. No issues.
Recomendado
Reseña Original
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
05/14/2021
Tipo de Servicio: Maintenance
Categoría: Service
Engine Replacement Service
The work was done in a timely manner at no charge due to warranty. Time will tell how well it was done. I's assuming it was done correctly.

Communication was terrible
Recomendado
JOSHUA H. de St. Charles Hyundai respondió el 05/17/2021 07:09 AM

Thank you for your time and the conversation over the phone. Glad we could get it all figured out and appreciate you coming to St. Charles Hyundai for your service on your 2018 Hyundai Sonata! Thanks!

 

Tyler Rodriguez
Service Advisor
636-441-4481
ext. 1620
tyler.rodriguez@stcharlesauto.com

Empleados con los que trabajó
TR
TYLER RODRIGUEZ
Service Advisor
GF
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Gary F.
Saint Charles, MO
2013 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/06/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service
Excellent service by friendly personnel!
Recomendado
Empleados con los que trabajó
TR
TYLER RODRIGUEZ
Service Advisor
JH
JARED HENNING
Cliente verificado
O Fallon, MO
2020 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/29/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Exceptional Service
Easy maintenance
Recomendado
Empleados con los que trabajó
TR
TYLER RODRIGUEZ
Service Advisor
Cliente verificado
Maryland Heights, MO
2016 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/20/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Saturday Service Appointments Are Fast!
This is the first time I had an oil change (not even mentioning the tire rotation) and was out in less than 90 minutes! In fact this took 28 minutes, fantastic! I ALWAYS have an appointment yet the waits before were longer than desired by far. If this is the service early on a Saturday morning (08:00 appointment, arrived roughly at 07:45) then I will continue to choose Saturday morning for the Elantra's needs. Thank you for FAST service! (An explanation of the service of the vehicle (what state/condition it is) would have been helpful)
Recomendado
Empleados con los que trabajó
TR
TYLER RODRIGUEZ
Service Advisor
RC
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Roderick C.
O'Fallon, MO
2020 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/13/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great Service
The sales team and service team are very friendly and help find exactly what you are looking for and are willing to work with you!
Recomendado
Empleados con los que trabajó
TR
TYLER RODRIGUEZ
Service Advisor
VP
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Vijay P.
Saint Louis, MO
2021 Hyundai Palisade
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/05/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
the Best team
service person is really good and he explain me very clearly whats he is going do and whats the time line as well
im very much happy
Recomendado
Empleados con los que trabajó
TR
TYLER RODRIGUEZ
Service Advisor
DM
DON MCELREA
BO
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Brian O.
O Fallon, MO
2020 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/05/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Super Service as always
Tyler and Brad always work had to get me the best service deal. Always willing to explain what is involved in a repair and if and when it is needed. Highly recommend. I have three cars that go to this dealership.
Recomendado
Empleados con los que trabajó
TR
TYLER RODRIGUEZ
Service Advisor
DH
DUSTIN A HELLER
JR
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Jorge R.
Lakeland, FL
2020 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/31/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great
The best car in my live and the best team in services !!
Recomendado
Empleados con los que trabajó
TR
TYLER RODRIGUEZ
Service Advisor
KD
KYLE E DAVIS
Cliente verificado
Saint Peters, MO
2017 Hyundai Tucson
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
03/30/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Lemon
Every year I go back because of AC problems every year they can find no problem just add more Freon.
I suppose they will wait until it is out of warranty to explain why I need Freon every year and why the car smells so bad when the AC is on!
No Recomendado
JOSHUA H. de St. Charles Hyundai respondió el 03/30/2021 12:18 PM

I am really sorry to hear about your previous visits.  I have read through some of the notes and I am not sure specific on the details.  What I would like to let you know is regardless of how things were handled, I will help you get this resolved.  I am the new service manager here at ST Charles Hyundai and I don't want anyone of my cusotmers to feel that they are not being assisted completely.  I would love the opportunity to try and help you with this, if you would give me a call or send me an email I will begin the process of trying to help.  My direct line is below.

Thank You,
Josh Higginbotham
Service Manager
St Charles Hyundai
(636)244-5147

Empleados con los que trabajó
TR
TYLER RODRIGUEZ
Service Advisor
BT
BRAD THOMASON
SG
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Suntrup G.
O'Fallon, MO
2017 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/29/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
EASY TO WORK WITH
GOOD PLACE
Recomendado
Empleados con los que trabajó
TR
TYLER RODRIGUEZ
Service Advisor
FE
FRANK ELLIS
JV
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Joseph V.
Warrenton, MO
2021 Hyundai Palisade
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/12/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great dealership
Service with a smile everytime
Recomendado
Empleados con los que trabajó
TR
TYLER RODRIGUEZ
Service Advisor
HT
gravatar
Harris T.
O'Fallon, MO
2020 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/07/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Good service
I find that the service department has always been above average with the way your treated and the way they handle your vehicle.
Recomendado
Empleados con los que trabajó
TR
TYLER RODRIGUEZ
Service Advisor
Cliente verificado
Saint Charles, MO
2020 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/11/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Friendly and efficient
This is 3rd Hyundai I purchased from this dealer. Service has never been a problem.
Recomendado
Empleados con los que trabajó
TR
TYLER RODRIGUEZ
Service Advisor
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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