TRAVIS J LONG

Howard P.

St. Louis, MO

2017 Hyundai Sonata

02/15/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Good service

I has a good service it was quick and everyone was truthful and helpful.

Empleados con los que trabajó

James I.

Lake Saint Louis, MO

2021 Hyundai Sonata

ReScore Reseña™

01/06/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Recomendado

Reseña Original

01/06/2022

Tipo de Servicio: Repair

Categoría: Service

Response to my eval was prompt and well done. Showing care for the customer and good communications.

I appreciate St. Charles Hyundai and Kelly Sullivan to take the time to respond to my comments and show me that customer service is important to the dealership. Thank you for communicating. I realize this is a very difficult time with COVID affecting staffing.

Change my rating to 5 stars please.

KELLY S. de St. Charles Hyundai respondió el 01/06/2022 12:58 PM

James,
Thank you for taking the time to talk to me today. I am so glad that Dennis is helping you with the radio situation. As I mentioned on the phone, please feel free to reach out to me any time at 314-541-2285 if you have troubles reaching anyone or just need a direct contact. I'm happy to help in anyway. Don't forget my hands are full with grandkids on Wednesdays, but I usually answer my phone most other days unless I'm out of cell service! Happy New Year.
Kelly Sullivan

Empleados con los que trabajó

Cliente verificado

Saint Charles, MO

2019 Hyundai Elantra

10/20/2021

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Fast

Empleados con los que trabajó

Richard B.

Saint Charles, MO

2005 Hyundai Sonata

08/30/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

I have been a customer since 2005. I have always been treated well.

I only take my car to this dealership. I firmly believe their having the service history is like a doctor having a patients history. They even make notes of what to keep their eye on for future visits. I am pleased that if I ask, they will hand me back a vacuumed and washed car. Classy service.

Empleados con los que trabajó

Kimberly G.

Lake Saint Louis, MO

2013 Hyundai Elantra

06/30/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Service

Great service and personnel.

Recomendado

TYLER R., Service Advisor de St. Charles Hyundai respondió el 07/01/2021 06:47 AM

Thank you for the five star survey!

Tyler Rodriguez
Service Advisor
636-441-4481
ext. 1620
tyler.rodriguez@stcharlesauto.com

Empleados con los que trabajó

Raymond H.

O'Fallon, MO

2017 Hyundai Elantra

06/30/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Quick repair work.

Excellent service.

Recomendado

Empleados con los que trabajó

Cliente verificado

Saint Charles, MO

2008 Hyundai Azera

ReScore Reseña™

05/25/2021

Cliente Verificado

Categoría: Service

Rescore of previous one-star review

Immediately after submitting my previous review, I was contacted by Saint Charles Hyundai. The Service Manager, Josh, was very apologetic, explaining that neither he nor Tyler knew about the emergency release for the fuel door located in the trunk. He took full responsibility for the situation and refunded my $73. I'm changing my review because of Josh's quick response and resolution.

If I return to Saint Charles Hyundai for a repair, I will first contact Josh for his assurance that I'll receive quality service. I would recommend them to a friend, only under the same conditions.

Recomendado

Empleados con los que trabajó

Cliente verificado

Saint Peters, MO

2002 Hyundai Elantra

ReScore Reseña™

05/19/2021

Cliente Verificado

Categoría: Service

Car kept over-nite

Car was kept over-nite but I wasn't told parts would be ordered for my brakes. I was quoted a price of $780.00 to fix the problem and I said ok. When I picked the car up the next day the bill ended up being $495.81 and when asked about the difference in price the service associate just shrugged his shoulders. Then upon returning to my car I discovered the driver floor mat had grease from the shop on it. The service department attempted to clean it but was unsuccessful. The Hyundai Manager offered a discount on my next service and offered to take the car in again to clean the mat. I didn't want to take my car in again and said " no thanks".

To make a long story short everything turned out ok and I would take my car in again.

Recomendado

Empleados con los que trabajó

Cliente verificado

Saint Charles, MO

2008 Hyundai Azera

ReScore Reseña™

05/25/2021

Cliente Verificado

Categoría: Service

Rescore of previous one-star review

Recomendado

Reseña Original

05/17/2021

Tipo de Servicio: Maintenance

Categoría: Service

Dishonest

I have been a loyal Hyundai owner for 20 years (four vehicles) and Saint Charles Hyundai has serviced my cars for 17 years, most recently my 2008 Azera.

On the evening of May 11th, with ¼ tank remaining, I stopped for gas and found that the button on the driver side door that releases the tank door wasn’t working. I wasn’t able to fill up. I got a little panicky worrying about running out of gas and called St. Charles Hyundai. The service department was closed, and the woman answering the phone said that they were all booked up through the week. I told her my situation and she took my name and number for service to call me in the morning. She also suggested I just stop by the next day to see if they can at least open the fuel door so I can get gas.

I called the next day, explained my concern about running out of gas to Josh, the service manager, and he suggested I stop by so they can “look at it.” I drove right over and Tyler in service told me they could diagnose the problem and he could fit me in. He added that to diagnose is usually $146, but he would give me a “break” at $73. I paid the $73. I was still worried about running out of gas so I figured I had to. After an hour waiting, Tyler said that they diagnosed the problem and I need a new release button and it would cost $196 to repair. He would need to order the part. “$196 over and above the $73 I already paid?” Yes. I was not happy about paying nearly $300 to fix it, but what choice did I have?

Tyler then asked me to follow him to my car and he would show me how to open the door with the emergency release, which he did. I was dumbfounded. He knew I was completely unaware of the release. Why hadn’t he, or his manager, Josh, just told me about that in the first place?

I am disgusted by Saint Charles Motors' dishonesty, charging me $73 to diagnose a tiny, obviously non-working part, when they could have just told me about the emergency release and quoted me the $196 price on the repair, and let me decide what to do. Instead they just openly played me for a fool and took advantage of me. Evidently, a loyal 17-year customer means nothing to them.

That’s it. Never again. I will be looking for a new car within the next year and you can bet it won’t be a Hyundai or any vehicle from St. Charles Motors.

No Recomendado

JOSHUA H. de St. Charles Hyundai respondió el 05/19/2021 09:52 AM

Thank you again for the time on the phone today. I am really upset with the way that we made you feel. I am going to refund the money that you spent with us that day. I work so hard on trying to make every customer feel like a part of our family and we have really failed you. As I told you on the phone today, I have been here for 3 months and consider myself lucky to be a part of a great company like this. I will continue to work every day to make each and every experience for each customer a 5 star experience. I hope that at some point we will get the opportunity again to show you a 5 star experience. Your satisfaction is important to us. If you ever have any questions or need any help, please contact me directly.

thanks you,
Josh Higginbotham
Service Manager
St Charles Hyundai
direct line : (636)244-5147

Empleados con los que trabajó

Cliente verificado

Saint Peters, MO

2002 Hyundai Elantra

ReScore Reseña™

05/19/2021

Cliente Verificado

Categoría: Service

Car kept over-nite

Recomendado

Reseña Original

05/15/2021

Tipo de Servicio: Maintenance

Categoría: Service

car kept over-nite

I believe the car should have been returned to me the same day.

Recomendado

JOSHUA H. de St. Charles Hyundai respondió el 05/17/2021 08:56 AM

Thank you for the amazing conversation over the phone! Thank you for coming to St. Charles Hyundai Service and we hope to see you very soon. Thanks!

Tyler Rodriguez
Service Advisor
636-441-4481
ext. 1620
tyler.rodriguez@stcharlesauto.com

Empleados con los que trabajó

Elijah D.

Lake Saint Louis, MO

2012 Hyundai Sonata

05/14/2021

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

What makes this place great is the helpful employee brad.

This is one of the best dealers I have been to for service. Highly recommend Brad!

Recomendado

Empleados con los que trabajó

Franklin W.

Dardenne Prairie, MO

2013 Hyundai Sonata

04/22/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Service

Very professional. But hard to reach by phone later in the day

Recomendado

Empleados con los que trabajó

2017 Hyundai Santa Fe Sport

Jessica S.

O'Fallon, MO

ReScore Reseña™

03/26/2021

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Recomendado

Reseña Original

03/25/2021

Tipo de Servicio: Repair

Categoría: Service

JOSHUA H. de St. Charles Hyundai respondió el 03/26/2021 07:39 AM

Thank you so much for the time on the phone today. Glad we can get this problem resolved for you. If you need anything at all please give me a call. I apologize again for the parts delay and the fact that we had no rental. I appreciate you taking the time to fill out the survey again with a 5 star and I will do everything I can to help you.

thank you,
Brad Dean
Service Advisor
(636)278-9149

Empleados con los que trabajó

Christopher C.

Saint Peters, MO

2020 Hyundai Sonata

ReScore Reseña™

03/24/2021

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Recomendado

Reseña Original

03/20/2021

Tipo de Servicio: Repair

Categoría: Service

JOSHUA H. de St. Charles Hyundai respondió el 03/22/2021 02:29 PM

Thank you for you time today. We will be working on figuring out a solution to your seat problem. I appreciate the nice things you had to say about our dealership and we look forward to your future business.

thanks,
Josh Higginbotham
Service Manager
(636)244-5147

Empleados con los que trabajó

Bruce H.

O'Fallon, MO

2019 Hyundai Tucson

01/29/2021

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Satisfied customer

The dealer gives you an appointment then upon check in , they give you an approximate completion time and have kept that time or best it.

Recomendado

Empleados con los que trabajó

Cliente verificado

Saint Peters, MO

2019 Hyundai Santa Fe

ReScore Reseña™

01/19/2021

Cliente Verificado

Categoría: Service

Great service and follow up.

Very happy to see how this business cares about their customers. The great follow up, care and support provided makes me feel as a valued customer.

Recomendado

Empleados con los que trabajó

Cliente verificado

Saint Peters, MO

2019 Hyundai Santa Fe

ReScore Reseña™

01/19/2021

Cliente Verificado

Categoría: Service

Great service and follow up.

Very happy to see how this business cares about their customers. The great follow up, care and support provided makes me feel as a valued customer.

Recomendado

Reseña Original

01/11/2021

Tipo de Servicio: Repair

Categoría: Service

Good but takes long for a simple service

They took 2 hrs for an oil exchange and a manufacturer recall with this appointment but never mentioned they will take 2 hours to do it.
One recommendation will be if an appointment is taking this long at least provide a complimentary car wash service. I had my hopes this was one of the reasons of the delay.

No Recomendado

Ed T. de St. Charles Hyundai respondió el 01/15/2021 11:09 AM

Thank you for taking the time to speak to Chris about your recent Service visit. I am very happy that he was able to resolve your concerns. Your 100% satisfaction is always our #1 goal.
Please reach out to me personally if you have any further concerns.
Thank you again.
Respectfully,
Ed Troutman
Fixed Operations Director
St. Charles Auto Group

Empleados con los que trabajó