STEVE RISLEY

Angela F.

St. Augustine, FL

2021 Hyundai Kona

ReScore Reseña™

03/25/2022

Cliente Verificado

Categoría: Service

Great service

Tunde took care of all our needs and she is very professional. Overall we had a great experience with our service!

Reseña Original

03/23/2022

Tipo de Servicio: Maintenance

Categoría: Service

First service

They don’t care about the customers car they scratch the top of my hood at my very first service and I’m very pissed about it

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 03/24/2022 12:32 PM

Thank you for sharing your service experience with us and our deepest apologies for any inconvenience this may have caused. We stand behind our work 100% and your consultant, Tunde has made a reservation to have this corrected. We take tremendous pride in exceeding our guest's expectations and will make sure we get this corrected for you.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

Mark G.

St. Augustine, FL

2008 Hyundai Azera

03/08/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

The Hyundai service was very good

The service was very good. Staff were very friendly people. Very helpful staff.

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 03/09/2022 09:50 AM

We thank you for taking the time to share your service experience with us and your kind words. Our service team is committed to keeping you safe and exceeding your expectations.

Empleados con los que trabajó

Karen H.

Palm Coast, FL

2017 Hyundai Elantra

02/04/2022

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

wonderful experience

The dealer service staff are friendly, concerned, thorough. I have known many of them for around 10 years and always feel welcomed and well cared for.

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 02/07/2022 06:53 AM

Thank you for taking the time to share your service experience and kind words with us. We are blessed to have such wonderful guests. Our service team is committed to keeping you safe and exceeding your expectations.
We are pleased to announce we are building a brand new facility to better serve our valued guests.

Empleados con los que trabajó

ROGER YOUNG

George J.

Ormond Beach, FL

2015 Hyundai Sonata

01/14/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Maintenance at St. Augustine Hyundai

I continue to bring my 2015 Sonata back to St. Augustine for service even though I live in Ormond Beach because I am comfortable with quality and professional handling of my car. Trust is a big deal in today's world.

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 01/14/2022 02:57 PM

Thank you for taking the time to share your service experience with us and the 5 star rating. Our service team is committed to keeping you safe and exceeding your expectations.
We are pleased to announce that we are building a brand new facility to better serve our valued guests

Empleados con los que trabajó

Donald P.

Saint Augustine, FL

2021 Hyundai Palisade

12/14/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

First service.

I am more than happy with the service department. Also love the car!

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 12/14/2021 02:58 PM

We greatly appreciate you taking the time to share your service experience with us and your kind words. Our service team is committed to keeping you safe and exceeding your expectations.

Empleados con los que trabajó

2016 Hyundai Santa Fe Sport

Marion M.

Palm Coast, FL

ReScore Reseña™

12/03/2021

Cliente Verificado

Categoría: Service

Resolution of service complaints.

Justin called because of a concern I expressed on a survey pertaining to a recent service at Hyundai, St . Augustine.
I explained the situation. He listened carefully and apologised for my being inconvenienced .
I have been a customer for approximately 10 years & wanted to let the dealership know of my first time disappointment .
He handled the conversation with understanding .
I was please with the dealership reaching out to me .
Well done !
Mm.
.

Empleados con los que trabajó

JUSTIN SPURLOCK

2016 Hyundai Santa Fe Sport

Marion M.

Palm Coast, FL

ReScore Reseña™

12/03/2021

Cliente Verificado

Categoría: Service

Resolution of service complaints.

Reseña Original

12/02/2021

Tipo de Servicio: Maintenance

Categoría: Service

Good maintenance service but too long to get the bill .

Maintenance service always good but too long waiting to pay & have car returned to me .

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 12/03/2021 06:47 AM

Thank you for taking the time to share your service experience with us and for speaking with Justin today. We are committed to keeping you safe and exceeding your expectations.
We are pleased to announce we are building a brand new facility to better serve our valued guests.

Empleados con los que trabajó

JUSTIN SPURLOCK

Tracey M.

Saint Augustine, FL

2013 Hyundai Tucson

11/25/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great service! I highly recommend Roger!

Thank you for your help!

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 11/26/2021 06:49 AM

We thank you for taking the time to share your service experience with us and kind words. Roger and our service team are committed to keeping you safe and exceeding your expectations.

Empleados con los que trabajó

ROGER YOUNG

James W.

Ponte Vedra Beach, FL

2019 Hyundai Santa Fe

07/05/2021

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great people

My favorite service department ever.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 07/05/2021 11:55 AM

We thank you for taking the time to share your service experience with us and your kind words. Our service team is committed to keeping you safe while exceeding your expectations.

Empleados con los que trabajó

Jeffrey W.

Alachua, FL

2012 Hyundai Genesis

05/29/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Accountability

I had purchased tires for my Genesis during the sale (4 for price of 3), however the wrong tires were ordered (no big inconvenience) and the correct ones ordered but I guess after the sale period. The service representative Tundy O'Connor was held responsible for this minor mistake and subsequently paid for 1/4 of my tires cost. I feel this is extremely unfair and she should be reimbursed fully for this. The correct tires should have been discounted as the replacement tires for my vehicle. Unless she is reimbursed for this simple mistake I feel I cannot in good conscience continue to give St. Augustine Hyundai my business, and I planned on purchasing a new Genesis soon. Please do right by an employee who just tries to excel in her job and not monetarily punish one of your fine & industrious employees.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 06/01/2021 08:08 AM

Thank you for taking the time to share your service experience with us. Tunde and our service team are always committed to keeping you safe while exceeding your expectations. Tunde is an outstanding asset to our team and we always take care of our superstars.

Empleados con los que trabajó

Paul G.

Saint Augustine, FL

2021 Hyundai Tucson

05/06/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Love this dealership!

The sales personnel are friendly and not pushy. The service personnel are very helpful and informative and seem to care.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 05/06/2021 01:20 PM

We greatly appreciate you taking the time to share your service and sales experience with us. Our staff is committed to keeping you safe while exceeding your expectations.

Empleados con los que trabajó

Deborah S.

Saint Augustine, FL

2015 Hyundai Genesis

03/29/2021

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

I love my safe car!

I love my Genesis Hyundai and I always get good service there

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 03/29/2021 02:09 PM

Thank you for taking the time to share your service experience with us and your kind words. Our service team is committed to keeping you safe while exceeding your expectations.

Empleados con los que trabajó

2015 Hyundai Santa Fe Sport

Derek S.

Elkton, FL

ReScore Reseña™

03/23/2021

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Recomendado

Reseña Original

03/11/2021

Tipo de Servicio: Repair

Categoría: Service

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 03/12/2021 07:01 AM

Thank you for taking the time to share your service experience with us and taking the time to speak with Justin today. We pride ourselves on keeping our guests safe and exceeding their expectations. We appreciate you allowing us to prove it.

Empleados con los que trabajó

JUSTIN SPURLOCK

Charles G.

Palm Coast, FL

2016 Hyundai Tucson

02/27/2021

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

The great care that they take care of my car.

Dan who checked the process of my car was very active and up dated me and informed me on the process of the repair. He was on top of every thing that needed to be checked . He did a great job as well as explaining the need to complete my service requirements

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 03/01/2021 06:16 AM

We sincerely appreciate you taking the time to share your service experience and kind words with us. Danny and our Service team is committed to keeping you safe while exceeding your expectations.

Empleados con los que trabajó

Jerry B.

Jacksonville, FL

2014 Hyundai Tucson

02/19/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Leon and Tony are a great team.

Staffed by wonderful, caring people who take the time to listen and are willing to make a difference by building relationships through honesty and trust.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 02/22/2021 12:11 PM

We appreciate you taking the time to share your experience with us and your kind words. Our team is committed to keeping you safe while exceeding your expectations.

Empleados con los que trabajó

Cliente verificado

East Palatka, FL

2018 Hyundai Santa Fe

11/16/2020

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

The service department is the slowest that I've experienced.

I take all my vehicles to their respective dealership. This is my second visit to this service department in St. Augustine. The service department is the slowest that I've experienced. I was there for almost two-hours for an oil change and tire rotation. I asked for only the outside of the car to be washed, leaving the inside untouched, informing the service representative that my wife had surgery and I was concerned about germs. I was informed that this was not possible because the service personnel that wash the vehicles are not used to only washing the outside of the vehicle; my only option was to opt out of the wash completely. Not sure why the service manager couldn't walk over to the washers and tell them not to clean the inside of the vehicle. The customer does not come first at this dealership.

No Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 11/17/2020 06:05 AM

Thank you for taking the time to share your service experience with us and our sincere apologies for the uncharacteristic level of service you received. Tunde, your service consultant will be following up with you shortly.

Empleados con los que trabajó

David K.

Palm Coast, FL

2015 Hyundai Genesis

11/15/2020

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great personnel, and great service.

Outstanding.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 11/16/2020 07:43 AM

We greatly appreciate you taking the time to share your service experience and kind words with us . We are committed to keeping you safe while exceeding your expectations.

Empleados con los que trabajó

John P.

Palm Coast, FL

2016 Hyundai Tucson

09/30/2020

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

friendly good service

lot better friendly

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 09/30/2020 01:01 PM

Thank you for sharing your service experience with us and we sincerely appreciate your continued loyalty to Hyundai of St Augustine. We are committed to keeping you safe while exceeding your expectations.

Empleados con los que trabajó

Phyllis W.

Palm Coast, FL

2010 Hyundai Sonata

09/12/2020

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Service

I have had my car for 10 years and I only get it serviced at Hyundai. I am treated respectfully each time as if I am servicing a new car. Hyundai is the best.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 09/14/2020 12:01 PM

We thank you for taking the time to share your service experience with us and your kind words. Our service team is committed to keeping you safe while exceeding your expectations.

Empleados con los que trabajó

ROGER YOUNG