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JUSTIN SPURLOCK

Hyundai of St. Augustine

Calificación General

4.9

(297 reviews)

86

Reseñas de JUSTIN SPURLOCK

Cliente verificado

St. Augustine, FL

2016 Hyundai Santa Fe Sport

04/02/2022

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Good service

Fast and friendly services. Very nice service personnel. Always pleased with my visit.

CHERYL B. de Hyundai of St. Augustine respondió el 04/04/2022 08:21 AM

Thank you for taking the time to share your service experience with us and the 5 star rating. Our service team is committed to keeping you safe and exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

JUSTIN SPURLOCK

RR

Russel R.

Ormond Beach, FL

2020 Hyundai Kona

ReScore Reseña™

03/29/2022

Cliente Verificado

10

Categoría: Service

Oil Change problems

I suspected stripped oil drain plug from a previous oil change done at Hyundai of St. Augustine. When I returned to that dealership for my next oil change I requested to see the drain plug when it was removed. Justin, my service advisor, was extremely cooperative and brought me the drain plug and is was, as expected, stripped. Justin had the drain plug replaced with a new piece. When I returned for my next oil change I again asked Justin to show me the drain plug. Again Justin was very cooperative and did bring the drain plug to me for inspection, and it was OK. I will be returning for my next oil change to be sure that this problem is resolved. I am sure that Justin has no control over what happens in the service department, but he has done an excellent job making sure that I am being satisfied.

Empleados con los que trabajó

JUSTIN SPURLOCK

RR

Russel R.

Ormond Beach, FL

2020 Hyundai Kona

ReScore Reseña™

03/29/2022

Cliente Verificado

10

Categoría: Service

Oil Change problems

I suspected stripped oil drain plug from a previous oil change done at Hyundai of St. Augustine. When I returned to that dealership for my next oil change I requested to see the drain plug when it was removed. Justin, my service advisor, was extremely cooperative and brought me the drain plug and is was, as expected, stripped. Justin had the drain plug replaced with a new piece. When I returned for my next oil change I again asked Justin to show me the drain plug. Again Justin was very cooperative and did bring the drain plug to me for inspection, and it was OK. I will be returning for my next oil change to be sure that this problem is resolved. I am sure that Justin has no control over what happens in the service department, but he has done an excellent job making sure that I am being satisfied.

Reseña Original

03/25/2022

Tipo de Servicio: Maintenance

4

Categoría: Service

Service is a questionable operation.

Service personnel have questionable qualifications in my opinion.

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 03/28/2022 05:59 AM

Thank you for taking the time to share your service experience with us. Our apologies for any inconvenience. Our policy is all technicians are required to torque drain plugs to specifications and alert the advisors if a drain plug is showing signs of wear or hard to reinstall. This prevents future oil pan damage and costly repairs. Justin, your service consultant will be following up with you as we are committed to keeping you safe and exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

JUSTIN SPURLOCK

MS

Mark S.

Saint Augustine, FL

2017 Hyundai Santa Fe

03/18/2022

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Quality service

Very very smooth in servicing my Sante Fe. Angie drove me and she is wonderful in pick up and drop off.

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 03/21/2022 06:23 AM

Thank you for taking the time to share your service experience with us and the 5 star rating. Our service team is committed to keeping you safe and exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

JUSTIN SPURLOCK

RC

Ruth C.

Ponte Vedra, FL

2013 Hyundai Santa Fe Sport

03/15/2022

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

Excellent customer service

I didn’t have an appointment. They said to bring my car in and leave it overnight. To my surprise, they called that same afternoon and my car was ready.
Everything they found and fixed was explained
and I was good to go.

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 03/15/2022 08:19 AM

Thank you for taking the time to share your service experience with us and the 5 star rating. I am glad we were able to get you in that day and to get you back on the road. Our service team is committed to keeping you safe and exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

JUSTIN SPURLOCK

Cliente verificado

Saint Augustine, FL

2022 Hyundai Tucson

03/14/2022

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Excellent customer service

The maintenance Service and customer service was provided with great care & delivered complete & timely! They made sure every detail was carried out effectively and without any problems!

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 03/15/2022 08:11 AM

Thank you for taking the time to share your service experience with us and the 5 star rating. Our service team is committed to keeping you safe and exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

JUSTIN SPURLOCK

Cliente verificado

Palm Coast, FL

2017 Hyundai Santa Fe Sport

02/16/2022

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

February 10, 2022 Service Visit

The service team was, as always, efficient, courteous and professional.

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 02/16/2022 08:05 AM

We sincerely appreciate you taking the time to share your service experience with us and the 5 star rating. Our service team is committed to keeping you safe and exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

JUSTIN SPURLOCK

DD

Diane D.

Hastings, FL

2018 Hyundai Elantra

ReScore Reseña™

12/28/2021

Cliente Verificado

10

Categoría: Service

Check up

Service was good as always

Empleados con los que trabajó

JUSTIN SPURLOCK

DD

Diane D.

Hastings, FL

2018 Hyundai Elantra

ReScore Reseña™

12/28/2021

Cliente Verificado

10

Categoría: Service

Check up

Service was good as always

Reseña Original

12/27/2021

Tipo de Servicio: Repair

9

Categoría: Service

Didn't get done what I expected

Expected total checkup due to my mileage. Only received recall work

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 12/28/2021 06:06 AM

We greatly appreciate you taking the time to share your service experience and speak with Justin today. Our sincere apologies for any inconvenience this may have caused and we thank you for bringing this to our attention. Justin and our service team are committed to exceeding your expectations.

Happy New year.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

JUSTIN SPURLOCK

MM

Marion M.

Palm Coast, FL

2016 Hyundai Santa Fe Sport

ReScore Reseña™

12/03/2021

Cliente Verificado

10

Categoría: Service

Resolution of service complaints.

Justin called because of a concern I expressed on a survey pertaining to a recent service at Hyundai, St . Augustine.
I explained the situation. He listened carefully and apologised for my being inconvenienced .
I have been a customer for approximately 10 years & wanted to let the dealership know of my first time disappointment .
He handled the conversation with understanding .
I was please with the dealership reaching out to me .
Well done !
Mm.
.

Empleados con los que trabajó

JUSTIN SPURLOCK

MM

Marion M.

Palm Coast, FL

2016 Hyundai Santa Fe Sport

ReScore Reseña™

12/03/2021

Cliente Verificado

10

Categoría: Service

Resolution of service complaints.

Justin called because of a concern I expressed on a survey pertaining to a recent service at Hyundai, St . Augustine.
I explained the situation. He listened carefully and apologised for my being inconvenienced .
I have been a customer for approximately 10 years & wanted to let the dealership know of my first time disappointment .
He handled the conversation with understanding .
I was please with the dealership reaching out to me .
Well done !
Mm.
.

Reseña Original

12/02/2021

Tipo de Servicio: Maintenance

9

Categoría: Service

Good maintenance service but too long to get the bill .

Maintenance service always good but too long waiting to pay & have car returned to me .

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 12/03/2021 06:47 AM

Thank you for taking the time to share your service experience with us and for speaking with Justin today. We are committed to keeping you safe and exceeding your expectations.
We are pleased to announce we are building a brand new facility to better serve our valued guests.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

JUSTIN SPURLOCK

TB

Thomas B.

Saint Augustine, FL

2021 Hyundai Venue

11/29/2021

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

Patience

I sat waiting for my vehicle and witnessed one of your advisors advisers explaining to an elderly woman regarding some things that needed to be done. She was upset because she really didn't know if she could afford it. He advised her that it didn't have to be done immediately and just to keep an eye on her tire wear in the meantime. He managed to calm her down and was very patient explaining it.

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 11/30/2021 05:51 AM

Thank you for taking the time to share your service experience with us and your kind words. Our service team is committed to keeping you safe and exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

JUSTIN SPURLOCK

GM

Guillermo M.

Saint Augustine, FL

2019 Hyundai Santa Fe

11/10/2021

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

Great and professional staff

The staff are friendly and very professional with their service they provide to all customers.

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 11/10/2021 07:39 AM

We sincerely appreciate you taking the time to share your service experience with us and your kind words. We are committed to keeping you safe and exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

JUSTIN SPURLOCK

YK

Yolanda K.

Palm Coast, FL

2019 Hyundai Santa Fe

ReScore Reseña™

11/05/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Recomendado

Reseña Original

11/03/2021

Tipo de Servicio: Maintenance

10

Categoría: Service

Justin

Justin, was excellent. Explained the service that was done on my car, explained what i needed to do to maintain it.
I will always bring my cars back to St. Augustine Hyundai for service. Everyone of the staff are kind, patient and polite.
P.s. something is wrong with my computer, which wod not allow me ti input the five stars.
⭐⭐⭐⭐⭐

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 11/04/2021 12:08 PM

We appreciate you taking the time to share your service experience with us and speaking with Justin today. We are committed to keeping you safe and exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 11/05/2021 08:35 AM

We greatly appreciate your kind words and we have sent a Rescore request. Please let us know if you still have difficulty in getting the 5 stars button to work.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

JUSTIN SPURLOCK

Cliente verificado

Ponte Vedra Beach, FL

2018 Hyundai Santa Fe Sport

10/26/2021

Tipo de Servicio: Maintenance

Cliente Verificado

9

Categoría: Service

good stuff

thanks

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 10/26/2021 06:01 AM

Thank you for sharing your service experience with us and your kind words. Our service team is committed to keeping you safe while exceeding your expectations.

We are excited to announce we are building a brand new state of the art facility

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

JUSTIN SPURLOCK

JW

Joseph W.

St. Augustine, FL

2019 Hyundai Santa Fe

10/20/2021

Tipo de Servicio: Maintenance

Cliente Verificado

9

Categoría: Service

Excellent

Professional

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 10/20/2021 07:55 AM

We sincerely appreciate you taking the time to share your service experience with us and the 5 star rating. Our service team is committed to keeping you safe while exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

JUSTIN SPURLOCK

Cliente verificado

Ponte Vedra, FL

2019 Hyundai Santa Fe

10/15/2021

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Justine

Been coming to St Augustine Hyundai for service since I have owed the vehicle. Justine has been my service advisor on a number of the visits and has been outstanding in getting my issues done in a timely fashion.

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 10/15/2021 01:49 PM

We thank you for taking the time to share your service experience with us and the 5 star rating. Our service team is committed to keeping you safe while exceeding your expectations.
We hope to have scheduling concern addressed shortly.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

JUSTIN SPURLOCK

Cliente verificado

St. Augustine, FL

2020 Hyundai Elantra

ReScore Reseña™

10/07/2021

Cliente Verificado

7

Categoría: Service

Review of issues

I had the pleasure to speak with Justin. I felt that he was truly interested in listening to the issues that we had. With the information that we gave him, I believe that he will use the information to better future service. I cannot, at this time, give a review on how our future visits will turn out. Obviously will have to wait till the next service appointment.

Empleados con los que trabajó

JUSTIN SPURLOCK

Cliente verificado

St. Augustine, FL

2020 Hyundai Elantra

ReScore Reseña™

10/07/2021

Cliente Verificado

7

Categoría: Service

Review of issues

I had the pleasure to speak with Justin. I felt that he was truly interested in listening to the issues that we had. With the information that we gave him, I believe that he will use the information to better future service. I cannot, at this time, give a review on how our future visits will turn out. Obviously will have to wait till the next service appointment.

Reseña Original

10/06/2021

Tipo de Servicio: Repair

6

Categoría: Service

The dealership has declined

Have going here for a number of years. Was surprised to see such decline in the facility and operation.

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 10/07/2021 02:32 PM

Thank you for taking the time to share your service experience and speak with Justin today. Our sincere apologies for the poor service wash you had requested not to have. Justin has made notes in your file to specifically state no wash. We appreciate you bringing this to our attention so we may exceed your expectations on your next service.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

JUSTIN SPURLOCK

AK

Albert K.

Hastings, FL

2017 Hyundai Sonata

10/02/2021

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Great

Everything was
great

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 10/04/2021 06:20 AM

We appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to keeping you safe while exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

JUSTIN SPURLOCK

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