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ROBIN PETERSON

Eckert Hyundai
Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(235 reviews)
84

Reseñas de ROBIN PETERSON

CL
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Carol L.
Flower Mound, TX
2012 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/01/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Possible Recall
Took my car in due to possible recall. Told me to bring article about same. I did and he did read it while I stood there. They found no recall and he explained the process. They still checked it out. No problems. You can’t ask for much more than that.
Recomendado
DYLAN H. de Eckert Hyundai respondió el 03/01/2021 04:30 PM

Thank you for the positive 5 star review, it means alot to us.   Next time you are here let the advisor know and we will gladly wash your car for you.  

Empleados con los que trabajó
JR
JAKE RITTER
RP
ROBIN PETERSON
Cliente verificado
Denton, TX
2011 Hyundai Genesis
ReScore Reseña™
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
03/04/2021
cliente verificadoCliente Verificado
Categoría: Service
Improvements made
Eckert’s service department has been adequate but not exceptional when I’ve visited. I’ve sometimes felt like I’ve been an irritation rather than a customer, and the waiting room has felt like they’ve wanted to provide only the necessities. Things are changing. New paint. New furniture. New management. They are serious about providing a higher caliber of service for both Hyundai and Genesis patrons and it shows.
Recomendado
Reseña Original
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
02/25/2021
Tipo de Servicio: Maintenance
Categoría: Service
So-so Experience with good car service but poor customer service
I love Hyundai vehicles, and personally drive a Genesis. For an upscale brand, the service fails to live up to expectations. Not that the service was bad (it wasn't), but it just wasn't a very pleasant experience. I'd like to be as comfortable at the dealership as at my home, but the customer lounge was uncomfortable and not very conducive to getting work done. A small investment would yield big results.
No Recomendado
STACY B. de Eckert Hyundai respondió el 02/26/2021 06:00 AM

Hi David,
Thank you for your feedback. I completely agree with you. We currently have plans to remodel our waiting room to make it welcoming and comfortable. Actually not just plans, painting is happening this weekend with phases 2 and 3 to follow. As you know, we were Hyundai dealers originally and admittedly need to grow in our luxury offerings. I will give you a call later this afternoon to discuss but I greatly appreciate your feedback.
Sincerely,
Stacy Bonneau
Eckert Hyundai
940-342-6217
 
 
 

STACY B. de Eckert Hyundai respondió el 03/05/2021 09:57 AM

Thank you so much for the rescore. We will continue our improvements and hope you will be more satisfied at your next visist.
Sincerely,
Stacy Bonneau

Empleados con los que trabajó
RP
ROBIN PETERSON
BP
BILLY POPE
Cliente verificado
Pilot Point, TX
2014 Hyundai Santa Fe Sport
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/04/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Best Dealership
Entire process from purchase to maintenance is exceptional! No need to look anywhere else.
Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 02/04/2021 12:44 PM

Thank you.

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
RP
ROBIN PETERSON
BP
BILLY POPE
CH
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Carol H.
Whitesboro, TX
2014 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/05/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Fast, Friendly Service
Everyone is so helpful!! We drive 60miles one way just to bring our car here.
Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 01/05/2021 06:46 AM

Thank you.

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
JR
JAKE RITTER
RP
ROBIN PETERSON
CP
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Charles P.
Lewisville, TX
2014 Hyundai Santa Fe Sport
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/01/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Recall check
Great job with Eckert handling recall check and getting me back on road
Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 01/02/2021 06:26 AM

Thank you for the great review.

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
RP
ROBIN PETERSON
BP
BILLY POPE
Cliente verificado
Lake Dallas, TX
2011 Hyundai Sonata
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
09/05/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
It was ok
Could have been better
Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 09/08/2020 05:59 AM

 I apologize you had a less than favorable visit with the service department, 
 Please let me know what we could have done better on your last visit.
In the Manufactures Purview anything less than a 5-star rating is a failing grade for the dealer, please let me know how we could earn such a grade. Please call when you get a chance.

 

Don Wheeler
Fixed Operation Manager
940-243-6208

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
RP
ROBIN PETERSON
BP
BILLY POPE
Cliente verificado
Pilot Point, TX
2014 Hyundai Santa Fe Sport
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/27/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
**a+**
Best brand and best dealership!!
Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 08/27/2020 02:45 PM

Thank you.

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
RP
ROBIN PETERSON
BP
BILLY POPE
JS
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Jerry S.
Aubrey, TX
2012 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/13/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service and sells team.
The sales team was great and the service outstanding. pricing, time and courtesy, aced them all!
Highly recommend this place.
Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 08/13/2020 03:23 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
JR
JAKE RITTER
RP
ROBIN PETERSON
JS
gravatar
Jon S.
Flower Mound, TX
2011 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/22/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great work
Excellent service writers and quality Service Tech
Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 07/22/2020 10:58 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
RP
ROBIN PETERSON
BP
BILLY POPE
Cliente verificado
Argyle, TX
2017 Hyundai Santa Fe Sport
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/21/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent Service - Wear a Mask
The service crew is excellent. Everybody wore a mask. Customers need to stay outside the waiting room if not wearing a mask. 2 older gentlemen chose not to wear one and one started coughing. That's the only critique i had and hope that the waiting room and restrooms are sanitized often.
Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 07/21/2020 08:06 AM

Thank you for the great survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
RP
ROBIN PETERSON
BP
BILLY POPE
DS
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David S.
Norman, OK
2007 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/18/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Outstanding customer service and care, pricing good
Always a pleasure to bring my vehicle to this dealership. The staff if friendly, outgoing and knowledgeable and I know my vehicle is in good hands
Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 07/19/2020 09:38 AM

Thank you David

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
RP
ROBIN PETERSON
BP
BILLY POPE
BB
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Bobbie B.
Denton, TX
2013 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/06/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
SERVICE DEPARTMENT
ALWAYS SUPER.
Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 07/07/2020 07:15 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
RP
ROBIN PETERSON
BP
BILLY POPE
Cliente verificado
Lewisville, TX
2018 Hyundai Tucson
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
06/11/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Staff needs to wear masks when approaching a customer
Staff needs to wear a mask when approaching a vehicle for service or at the very least social distance! We are still in the middle of a pandemic
No Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 06/11/2020 01:28 PM

Mr. Byron Crain, 

Please feel free to call me so we can discuss at your leisure.

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
RP
ROBIN PETERSON
BP
BILLY POPE
TM
gravatar
Timothy M.
Coppell, TX
2017 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/10/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Always a great experience
As always, I received prompt and courteous service from Eckert Hyundai. I had a warranty issue for an intermittent problem which is never fun because you know the problem never occurs when you bring it in. However, they did a great job of troubleshooting the issue and were able to fix it! I have always been very happy with the service I receive here.
Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 06/10/2020 01:00 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
JR
JAKE RITTER
RP
ROBIN PETERSON
Cliente verificado
Denton, TX
2005 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/05/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Always awesome!
I always get great service there!
Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 06/05/2020 11:48 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
RP
ROBIN PETERSON
PR
gravatar
Peter R.
Carrollton, TX
2011 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/29/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service, Consistency, and always communicating in the most professional manner
Outstanding and would recommend to a neighbor or friend.
Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 05/29/2020 12:51 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
RP
ROBIN PETERSON
BP
BILLY POPE
RH
gravatar
Richard H.
Denton, TX
2014 Hyundai Santa Fe Sport
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/17/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Engine replacement
At around 75000 miles, the engine in my 2014 Santa Fe required replacement, due to a cylinder failing. The service technician at the dealership was very courteous and professional in assisting me and keeping me up-to-date with what was going on, and also accommodating with my need for a loaner vehicle that I needed for work. Thankfully, as I had the mind to purchase the extended warranty, the engine cost me nothing.

Now, I have a practically brand new Santa Fe, thanks to Eckert Hyundai and their team of specialized service technicians.
Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 04/17/2020 12:47 PM

Thank you for the great survey Mr. Hunter.

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
RP
ROBIN PETERSON
BP
BILLY POPE
TH
gravatar
Terry H.
Argyle, TX
2012 Hyundai Azera
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
02/28/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
quick and timely
60,000 mile service. I was surprised that really nothing was needed other than oil change and tire rotation. They used
to wash my car every time I cam in but that hasn't happened the last cpl visits
Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 02/28/2020 08:08 AM

Thank you

We will be more than happy to wash your vehicle anytime you would like.

Just let the service adviser know on drop off, it is a hand wash and it extends your stay around 20 minutes. 

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
JR
JAKE RITTER
RP
ROBIN PETERSON
JA
gravatar
Joy A.
Carrollton, TX
2011 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/12/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Good Service and Friendly Staff
I had a radiator issue. They got me in right away and took care of it in a timely manner.
Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 02/12/2020 12:39 PM

Thank you.

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
RP
ROBIN PETERSON
BP
BILLY POPE
Cliente verificado
Coppell, TX
2015 Hyundai Genesis
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/06/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Sole service provider
The service department is always excellent. They are the only service department we take our vehicles to and my family has purchased nine Hyundai/genesis vehicles over the years.
Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 02/06/2020 01:45 PM

Thank you.

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
RP
ROBIN PETERSON
BP
BILLY POPE
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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