RP

ROBIN PETERSON

Calificación General

4.8

(235 reviews)

84

Reseñas de ROBIN PETERSON

LM

Lori M.

Coppell, TX

2017 Hyundai Elantra Gt

03/17/2022

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

Excellent experience, as always

I appreciate Eckert for taking care of my car’s maintenance. I don’t ever feel swindled or slighted. I asked for a service I thought I needed and was told they would look at my car in the shop, prior to quoting additional services. That is admirable! They have built a brand you can trust. Thank you all!

DYLAN H. de Eckert Hyundai respondió el 03/18/2022 06:21 AM

Thank you for the 5 star review, and for the kind words.

Empleados con los que trabajó

AH

Alexandria H.

Denton, TX

2021 Hyundai Sonata

03/03/2022

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

Great service

First time taking my car here, and will be back from now on. Was super easy and decently quick as I needed to wait there.

DYLAN H. de Eckert Hyundai respondió el 03/04/2022 06:07 AM

Thank you for the 5 star review.

Empleados con los que trabajó

Cliente verificado

Denton, TX

2005 Hyundai Elantra

02/08/2022

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Service Department always on point!

Very nice and dependable. Love this dealership!

DYLAN H. de Eckert Hyundai respondió el 02/10/2022 07:53 AM

Thank you for the 5 star review.

Empleados con los que trabajó

LC

Lawry C.

Denton, TX

2016 Hyundai Santa Fe Sport

01/10/2022

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Excellent Service

In and out as promised. Excellent service and very cordial.

DYLAN H. de Eckert Hyundai respondió el 01/11/2022 05:51 AM

Thank you for the 5 star review.

Empleados con los que trabajó

MH

Michael H.

Aubrey, TX

2020 Hyundai Santa Fe

12/17/2021

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Oil Change and Vehicle (State) Inspection

Appointment was quick and courteous. Appeared to value me. My only beef is having to wait for the appointment. Not the appointment itself. 1.5 weeks for this one. 2 weeks for prior. This may be a sign of the times. Because I don’t recall previous appointments being that far out.

DYLAN H. de Eckert Hyundai respondió el 12/18/2021 06:56 AM

Thank you for the 5 star review, and the positive feedback on the wait times for appointments. We are working hard on ways to speed up the service wait times. If I can ever be of assistance please give me a call.

Empleados con los que trabajó

CS

Cara S.

Little Elm, TX

2021 Hyundai Elantra

11/15/2021

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

Excellent service

Service was excellent and fast

DYLAN H. de Eckert Hyundai respondió el 11/18/2021 06:09 AM

Thank you for the 5 star review.

Empleados con los que trabajó

Cliente verificado

Richardson, TX

2018 Hyundai Sonata

10/12/2021

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

Definitely Recommend

My overall experience with Eckert Hyundai was good so far right from scheduling the appointment to the service.Whenever I mention about any issues,they diagnose it and immediately order parts incase of under warranty issues.They followup with the scheduling the appointment as soon they get the parts.Overall I am happy with the service.

DYLAN H. de Eckert Hyundai respondió el 10/15/2021 05:57 AM

Thank you for the 5 star review. We look forward to seeing you again.

Empleados con los que trabajó

JG

Jacqueline G.

Denton, TX

2018 Hyundai Tucson

09/27/2021

Tipo de Servicio: Repair

Cliente Verificado

9

Categoría: Service

Tucson clutch issue

I brought a 2018 Tucson sport in June 2021. I immediately realized that it was not preforming properly such as, take off was slow and sluggish, shaking when waiting to move forward and in reverse. I contacted the sales person who sold me the SUV. He said, that's the way Tucson ran not convinced, I contacted the service department and talked to them about what I was experiencing. So they scheduled an appointment to check out the problem but found nothing. Meanwhile the problem wasn't getting better. So I called the service department again and complained that the problem was still there. They scheduled another appointment. It was then that they determined and diagnosed that I had double clutch problem. Made another appointment to have it fixed and now it's running better. Thanks to the technican who scanned and diagnosed the problem.

DYLAN H. de Eckert Hyundai respondió el 09/28/2021 05:12 AM

Thank you for the 5 star review, and for the positve feedback. We will use that to improve our processes. We are glad to have been able to resolve your concerns with your car and look forward to seeing you again.

Empleados con los que trabajó

JH

Jeannie H.

Lindsay, TX

2020 Hyundai Palisade

09/17/2021

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

Warranty work

Great customer service fast and reliable

DYLAN H. de Eckert Hyundai respondió el 09/20/2021 06:10 AM

Thank you for the 5 satr review.

Empleados con los que trabajó

Cliente verificado

El Paso, TX

2017 Hyundai Tucson

09/08/2021

Tipo de Servicio: Repair

Cliente Verificado

0

Categoría: Service

Title

Review

DYLAN H. de Eckert Hyundai respondió el 09/09/2021 02:38 PM

Thank you for the 5 star review, and for the positive feedback. If at any time you would like to discuss any services or repairs recommended or completed do not hesitate to speak with me.

Empleados con los que trabajó

MR

Max R.

Denton, TX

2015 Hyundai Sonata

08/27/2021

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

Eckhart service is stress free

Hyundai stands behind their product and Eckhart was stress free when dealing with repairs.

DYLAN H. de Eckert Hyundai respondió el 08/27/2021 06:47 AM

Thank you for the 5 star review and the positve feedback. We look forward to seeing you again.

Empleados con los que trabajó

RF

Ramey F.

Lake Dallas, TX

2011 Hyundai Sonata

08/20/2021

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Fantastic and above my expectations!

The Hyundai dealership surprised me with how quickly they were able to identify the problem and solve it. Customer service was great. Overall, I had a great experience.

DYLAN H. de Eckert Hyundai respondió el 08/21/2021 06:17 AM

Thank you for the 5 star review. We are so very glad to have been able to find and correct the issue with your car. HAve a great day. we hope to see you again when your car needs additional service.

Empleados con los que trabajó

AC

Alex C.

Denton, TX

2017 Hyundai Elantra

08/15/2021

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Exceptional service

Very friendly staff that communicates well with the customer. They greet you as soon as you drive in the service bay and take their time going over the car issues.

DYLAN H. de Eckert Hyundai respondió el 08/16/2021 05:04 AM

Thank you for the 5 star review. We are always happy to assit you.

Empleados con los que trabajó

JC

Joe C.

Denton, TX

2020 Hyundai Palisade

08/12/2021

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

Excellent Service

I can't think of a thing that the service department could have done better! Personnel were very helpful and courteous.

DYLAN H. de Eckert Hyundai respondió el 08/13/2021 05:55 AM

Thank you for the 5 star review and the positive feedback. We are always happy to serve your needs.

Empleados con los que trabajó

Cliente verificado

Krum, TX

2020 Hyundai Palisade

08/03/2021

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

A/C Fixed

Of course, on one of the hottest days of the year, the A/C on my 2020 Palisade decided to take a vacation. The next morning I took it in to the Eckert Hyundai service department, where not only was I able to drop it off, but fortunately the parts were available and they made the needed repairs on the same day... again, Thank You..

Recomendado

DYLAN H. de Eckert Hyundai respondió el 08/04/2021 05:40 AM

Thank you for the 5 star review and the positive feedback. We are glad we were able to get your A/C concern resolved quickly.

Empleados con los que trabajó

CD

Crystangella D.

Lewisville, TX

2017 Hyundai Elantra

07/26/2021

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great job!!!!

My check engine light would come on and shut off. I explained what was going on and I would told they could look at history.
They did a great job!!!!! The most important thing is I was not turned away like one dealership did.

Recomendado

DYLAN H. de Eckert Hyundai respondió el 07/27/2021 05:56 AM

Thank you for the positive feeback and the 5 satr review. We look forward to seeing you again soon.

Empleados con los que trabajó

ER

Erica R.

Denton, TX

2020 Hyundai Elantra

05/08/2021

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Unhappy

Never updated and car still isn’t right very rude people

No Recomendado

DYLAN H. de Eckert Hyundai respondió el 05/10/2021 05:24 AM

I am sorry to hear your vehicle is not performing as expected. Please give us a call and we set up a time to get it looked at.

Empleados con los que trabajó

RM

Robert M.

Sanger, TX

2013 Hyundai Santa Fe Sport

04/15/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great service as usual!

Had our Santa Fe in for a oil leak. They were quick and kept us informed. The repair was less than I expected as well! Service staff is always friendly!

Recomendado

DYLAN H. de Eckert Hyundai respondió el 04/16/2021 05:43 AM

Thank you for the positive review and positive feedback. We look foward to seeing you again soon.

Empleados con los que trabajó

DG

Daniel G.

Aubrey, TX

2015 Hyundai Sonata Hybrid

03/26/2021

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Clean, Professional and Fast

They were ready for me at exactly the time I scheduled, my repair took less time than I expected and they knew exactly what the problem was. I appreciate their professionalism and speed. Also, the waiting room was nice.

Recomendado

DYLAN H. de Eckert Hyundai respondió el 03/26/2021 11:25 AM

Thank you for the 5 star review and the positve feedback. We look foward to seeing you again when the need arises.

Empleados con los que trabajó

Cliente verificado

Denton, TX

2011 Hyundai Genesis

ReScore Reseña™

03/04/2021

Cliente Verificado

Categoría: Service

Improvements made

Eckert’s service department has been adequate but not exceptional when I’ve visited. I’ve sometimes felt like I’ve been an irritation rather than a customer, and the waiting room has felt like they’ve wanted to provide only the necessities. Things are changing. New paint. New furniture. New management. They are serious about providing a higher caliber of service for both Hyundai and Genesis patrons and it shows.

Recomendado

Empleados con los que trabajó

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Las siguientes reseñas están pendientes de verificación, no se recomiendan actualmente, o han sido marcadas por violar nuestra Política de Reseñas.

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