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NORM ROSEN

Calificación General
Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5
4.9
(1373 reviews)
74

MS
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Michael S.
Prescott, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/24/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
very efficient, and customer focused
Norm, did a great job and even after finding out my light issue was not the light but a wiring problem, he got me a rental car quickly so I could go back to Prescott and come back the next day.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 11/26/2018 10:40 AM

Thank you for the great review and recommendation for Norm Rosen your advisor.

It means a lot to us that you come to us from Prescott for your Genesis service and we look forward to being here for you for all the years and miles ahead.

Michael Southern
Service Manager

Empleados con los que trabajó

Cliente verificado
Fountain Hills, AZ
2014 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/22/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
People
People and communication
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 11/23/2018 07:55 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

Cliente verificado
Phoenix, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/21/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
.
.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 11/23/2018 07:54 AM

Thank you for the 5-star review.

.
.

Michael Southern
Service Manager

Empleados con los que trabajó

LP
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Laura P.
Scottsdale, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/19/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Hyundai Team Has My Back!
A little over a week ago I got my oil changed, tires rotated, and a new battery all for $42! Luckily my battery was under warranty, so I got a new battery completely for free. I did not plan to getting a new battery during that appointment, but the Hyundai team checked my battery and realized I needed a new one asap and went ahead and installed it. It was such relief to know the Hyundai team is looking out for me and my vehicle. I plan on never going anywhere else for my car needs.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 11/19/2018 04:10 PM

Oh Boy!  What a lucky break to catch that battery while you were here - there is never a good time for a dead battery and we're glad we found it before it left you stranded.

Our Car Care Express service does oil changes and more while you wait and we'll even test the battery with our complimentary multi-point inspection.

Thank you for choosing us and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó

DW
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Denise W.
Phoenix, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/15/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Friendly staff
Norm always is willing to help with any issue I may be having with my Elantra, which is a rare occurrence. The waiting area is welcoming and comfortable. Love taking my car in.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 11/16/2018 09:43 AM

Thank you for the wonderful review and recommendation for Norm Rosen your advisor.

We are happy to be your Hyundai dealer and we look forward to seeing you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó

RL
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Randy L.
Scottsdale, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/15/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great customer service
I was having some transmission issues and brought my Sonata in to be checked. I was afraid of having a sizable bill and was happy to hear it was an unusual problem, but one covered under warranty. Norm was awesome. Earnhardt provided me a ride home and picked me up four hours later. Everyone was very friendly and professional.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 11/16/2018 01:59 PM

Thank you for the awesome review.

We glad Norm was able to deliver top-notch service and we'll look forward to seeing you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó

JC
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James C.
Phoenix, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/15/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
OLF/Tire rotation
Prompt excellent service.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 11/15/2018 10:07 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

AP
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Arthur P.
Scottsdale, AZ
2017 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/14/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
All good
Fast friendly and attentive
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 11/15/2018 10:02 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

PO
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Peter O.
Scottsdale, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/14/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great service!
Easy appointment set up. Completed ontime with great service!
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 11/14/2018 12:18 PM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó

PK
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Padmakar K.
Scottsdale, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/13/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
fantastic
exceptional service
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 11/13/2018 01:58 PM

Thank you Padi.

It is our absolute pleasure to be your dealer and we look forward to being here for you for all the years, miles to come.

Michael Southern
Service Manager

Empleados con los que trabajó

Cliente verificado
Cave Creek, AZ
2013 Hyundai Genesis Co
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/13/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
genesis service
Always a pleasure to service car - people are courteous and efficient.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 11/13/2018 01:59 PM

Thank you for the excellent review.

We are happy to be your Genesis dealer and we look forward to seeing you and your Coupe again next visit.

Michael Southern
Service Manager

Empleados con los que trabajó

Cliente verificado
Scottsdale, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/12/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Earnhardt Service
The atmosphere in the building is one of quiet effectiveness. Everyone seems committed to their job and to make the customers or potential customers satisfied.

Great company!!!!!!
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 11/12/2018 03:30 PM

Thank you for the wonderful review.

It has been our pleasure to be your dealer and we look forward to being here for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Empleados con los que trabajó

DI
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David I.
Scottsdale, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/12/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent Service
Prompt service, exceptionally professional. Plus they detailed my car as an added bonus!
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 11/13/2018 08:07 AM

Thank you for the excellent review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

Cliente verificado
Mesa, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/12/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Service
Excellent
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 11/13/2018 08:07 AM

Thank you for the excellent review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

MC
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Mark C.
Phoenix, AZ
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
11/10/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Review
Good job.....
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 11/12/2018 07:54 AM

Thank you for the positive review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

RG
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Richard G.
Phoenix, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/09/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Pleasant Car Buying Experience
Great salesman - very helpful and informative yet no pressure! Terrific!
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 11/10/2018 08:37 AM

Thank you for the great review and we hope you enjoy your new Tucson as much as you enjoyed the Elantra.

We are happy to be your Hyundai dealer and we look forward to being here for you for all the years, miles, and Hyundais to come.

Michael Southern
Service Manager

Empleados con los que trabajó

NG
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Nancy G.
Scottsdale, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/08/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Best auto service center in Scottsdale
I just love having to come in for an oil change and other service for my car because everyone is so professional, friendly, and the nibbles available are scrumptious! All in all, a great experience. Thanks Earnhardt!
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 11/09/2018 10:48 AM

Thank you for the wonderful review.

We are very happy to be your dealer and we look forward to being here for you for all the years and miles ahead.

Thank you Nancy.

Michael Southern
Service Manager

Empleados con los que trabajó

RH
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Robert H.
Fountain Hills, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/08/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Service Visit
Replaced a part under warranty - done on time and with friendly treatment
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 11/08/2018 01:43 PM

Thank you for the great review.

We are happy to be your Azera dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

BM
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Barbara M.
Scottsdale, AZ
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/07/2018
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
quick response
I had a very busy day. I was able to drop the car off and get on my way quickly. Barely a blip in my day. Thanks!!
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 11/08/2018 01:21 PM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó

DH
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David H.
Fountain Hills, AZ
2018 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/07/2018
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
GREAT SERVICE
Very friendly and prompt service.
Recomendado
Michael S. de Earnhardt Hyundai North Scottsdale respondió el 11/07/2018 09:51 AM

Thank you for the great review.

We are happy to be your Hyundai dealer and we look forward to serving you again.

Michael Southern
Service Manager

Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.