Name: MICHEAL HENDRIX
Rating: 4.7

Reseñas de MICHEAL HENDRIX

Cliente verificado

Lawrenceville, GA

2017 Hyundai Elantra

07/12/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

communication

One of the assistants explained what was wrong and what he did to fix it when I picked it up.

Recomendado

CYNTHIA V F. de AutoNation Hyundai Mall of Georgia respondió el 07/16/2019 04:39 AM

Thank you for your amazing feed back. I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Empleados con los que trabajó

MICHEAL HENDRIX

Cliente verificado

Commerce, GA

2018 Hyundai Elantra

07/09/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Options

The service representative was very open to talking about the possible service options and the reasoning behind why he would recommend and not recommend certain service options.

Recomendado

CYNTHIA V F. de AutoNation Hyundai Mall of Georgia respondió el 07/10/2019 06:01 AM

I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,

Dustin Nelson
Service Director
AutoNation Hyundai Mall of GA

Empleados con los que trabajó

MICHEAL HENDRIX

Elizabeth B.

Duluth, GA

2016 Hyundai Tucson

07/09/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Always pleased with the service

The staff is always nice, the wait area is always clean, the coffee station is always stocked, and the service team is great and very efficient.

Recomendado

CYNTHIA V F. de AutoNation Hyundai Mall of Georgia respondió el 07/10/2019 06:07 AM

Thank you so much for your awesome feedback. I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,

Dustin Nelson
Service Director
AutoNation Hyundai Mall of GA

Empleados con los que trabajó

MICHEAL HENDRIX

Robert K.

Braselton, GA

2017 Hyundai Santa Fe Sport

07/09/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Well it is the only one near me

Hyundai does an outstanding job in service.

Recomendado

CYNTHIA V F. de AutoNation Hyundai Mall of Georgia respondió el 07/10/2019 06:04 AM

I would like to thank you for filling out the survey and awarding us 4 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,

Dustin Nelson
Service Director
AutoNation Hyundai Mall of GA

Empleados con los que trabajó

MICHEAL HENDRIX

Cliente verificado

Duluth, GA

2019 Hyundai Sonata

07/07/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great coffee selection

Brought my car in for a repair under warranty and was in and out in under an hour and a half on a Saturday morning.
Waiting room has free wifi, a tv, comfortable chairs and lots of coffee.

Recomendado

CYNTHIA V F. de AutoNation Hyundai Mall of Georgia respondió el 07/08/2019 05:13 AM

Empleados con los que trabajó

MICHEAL HENDRIX

Cliente verificado

Cumming, GA

2012 Hyundai Genesis

07/03/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

meh

Recomendado

CYNTHIA V F. de AutoNation Hyundai Mall of Georgia respondió el 07/08/2019 05:14 AM

I would like to thank you for filling out the survey and awarding us 3 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,

Dustin Nelson
Service Director
AutoNation Hyundai Mall of GA

Empleados con los que trabajó

MICHEAL HENDRIX

Interior C.

Dacula, GA

2017 Hyundai Santa Fe

07/01/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Service providers and waiting area suck!

Should be able to wash and detail vehicles that are left for service. Should have been able to locate leak while I was able to leave vehicle for the day ....requested to bring vehicle back again.

No Recomendado

CYNTHIA V F. de AutoNation Hyundai Mall of Georgia respondió el 07/02/2019 04:46 AM

Thank you for taking our survey. I will be reaching out to see how I can better serve you.

Thank You
Dustin Nelson
Service Manager

Empleados con los que trabajó

MICHEAL HENDRIX

Jack G.

Atlanta, GA

2012 Hyundai Genesis

06/30/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Thoughtfulness, informative, helpful

I recommend this service department to anyone who is looking for an authentic place to get your car serviced!

Recomendado

CYNTHIA V F. de AutoNation Hyundai Mall of Georgia respondió el 07/01/2019 04:38 AM

Thank you for your awesome feed back. I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,

Dustin Nelson
Service Director
AutoNation Hyundai Mall of GA

Empleados con los que trabajó

MICHEAL HENDRIX

Kurt M.

Gainesville, GA

2012 Hyundai Genesis

06/27/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great Service

Mike in service was awesome. Took me in without an appointment and got me taken care of in short order. Was able to use complimentary WiFi while I waited so didn't miss a beat at work.

Note: Should uncover WiFi connection info in waiting area. Was covered by some merchandising.

Thanks Mike and AutoNation Hyundai

Recomendado

CYNTHIA V F. de AutoNation Hyundai Mall of Georgia respondió el 06/28/2019 06:09 AM

Empleados con los que trabajó

MICHEAL HENDRIX

Kim C.

Buford, GA

2013 Hyundai Elantra

06/21/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Excellent

Excellent service.

To my surprise my car was dropped off to my home.
Brilliant job.

Thanks Pamela.

Recomendado

CYNTHIA V F. de AutoNation Hyundai Mall of Georgia respondió el 06/27/2019 04:51 AM

Empleados con los que trabajó

MICHEAL HENDRIX

Chris D.

Buford, GA

2011 Hyundai Sonata

06/18/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Couldn’t be Happier!

Hyundai in Buford serviced my Sonata. From the start, Mike set proper expectations at the beginning to deliver an extraordinary experience. He was super knowledgeable, responsive and very friendly. This was a breath of fresh air compared to the last dealership we dealt with (ALM). While my vehicle was being serviced, I had a small issue that was addressed by the manager Dustin. Once again, the service from all levels of employment were consistent and exceeded my expectations. Big kudos to Mike and Dustin for delivering an experience that gained Auto Nation a customer for life.

Recomendado

CYNTHIA V F. de AutoNation Hyundai Mall of Georgia respondió el 06/21/2019 05:30 AM

Thank you for your awesome feed back on your service. I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,

Dustin Nelson
Service Director
AutoNation Hyundai Mall of GA

Empleados con los que trabajó

MICHEAL HENDRIX

Christina M.

Cornelia, GA

2018 Hyundai Elantra

06/17/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Good place

Recomendado

CYNTHIA V F. de AutoNation Hyundai Mall of Georgia respondió el 06/18/2019 04:49 AM

Empleados con los que trabajó

MICHEAL HENDRIX

Melvin E.

Cumming, GA

2015 Hyundai Tucson

06/15/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

n/c

No Recomendado

DUSTIN N. de AutoNation Hyundai Mall of Georgia respondió el 06/17/2019 04:37 AM

Thank you for your response, I understand your frustration with the results of your repair. The findings of you cutting and trying to repair your own head lights is what lead to them no being covered. If you would have brought the car in without trying to repair them, this would not be an issue. You replaced the whole inside wiring harness with a after market wire and plug with home electrical wire nuts. Hyundai unfortunately will not accept that and pay for that. We are always here to help in the best way we can. Unfortunately in your case there was nothing we could do. If you would like to discuss further please call men.

Thank You
Dustin Nelson
Service Manager.

Empleados con los que trabajó

MICHEAL HENDRIX

Sue W.

Buford, GA

2008 Hyundai Sonata

06/07/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Momma goes to the dealership

Thank you for taking care of my 82 year old mother!

Recomendado

CYNTHIA V F. de AutoNation Hyundai Mall of Georgia respondió el 06/10/2019 04:45 AM

Thank you so much on your awesome feed back. I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,

Dustin Nelson
Service Director
AutoNation Hyundai Mall of GA

Empleados con los que trabajó

MICHEAL HENDRIX

Cliente verificado

Hoschton, GA

2013 Hyundai Azera

05/30/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Mike Hendrix is the BEST!!!

Mike is the main reason that we keep coming back.

Recomendado

CYNTHIA V F. de AutoNation Hyundai Mall of Georgia respondió el 05/31/2019 05:28 AM

Thank you for your awesome feedback. I would like to thank you for filling out the survey and awarding us 5 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,

Dustin Nelson
Service Director
AutoNation Hyundai Mall of GA

Empleados con los que trabajó

MICHEAL HENDRIX

Cliente verificado

Suwanee, GA

2017 Hyundai Santa Fe

05/30/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great service

Fast and friendly service!

Recomendado

CYNTHIA V F. de AutoNation Hyundai Mall of Georgia respondió el 05/31/2019 05:28 AM

Empleados con los que trabajó

MICHEAL HENDRIX

Connie J.

Kannapolis, NC

2012 Hyundai Elantra

05/29/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Clean, attentive personnel, great customer service

Awesome

Recomendado

CYNTHIA V F. de AutoNation Hyundai Mall of Georgia respondió el 05/31/2019 05:36 AM

Empleados con los que trabajó

MICHEAL HENDRIX

Cliente verificado

Sugar Hill, GA

2011 Hyundai Sonata

05/25/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Very friendly

Great customer service

Recomendado

CYNTHIA V F. de AutoNation Hyundai Mall of Georgia respondió el 05/28/2019 04:59 AM

Empleados con los que trabajó

MICHEAL HENDRIX

Tara H.

Sugar Hill, GA

2017 Hyundai Elantra

05/24/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Decent service

Only real complaint I would have about my last service is that I asked them to check the tire pressure because one of my tires seems to be losing pressure. They checked and said everything was great but two days later, my tire pressure was off again and the light back on.

Recomendado

CYNTHIA V F. de AutoNation Hyundai Mall of Georgia respondió el 05/31/2019 05:35 AM

Mrs. Tara Thank you on your feed back, I will be looking into your issue with your tire and we will defiantly get back to you soon.
I would like to thank you for filling out the survey and awarding us 4 stars. I appreciate you having to take the time to do so, and look forward to assisting you with your automotive needs in the future.

Sincerely,

Dustin Nelson
Service Director
AutoNation Hyundai Mall of GA

Empleados con los que trabajó

MICHEAL HENDRIX

Jeffrey B.

Lawrenceville, GA

2011 Hyundai Sonata

05/23/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Quick repair......

(1) Know your vehicle and what routine service it needs before you enter any dealership. AutoNation Hyundai keeps good records of any maintenance you have had performed there. A benefit of taking your car to the same place you bought it. My next routine (120,000 mile) maintenance will happen in another 2000 miles so, I knew I didn't need to get this ahead of time and confirmed this with the service agent.
(2) On-line resources can be used to understand a problem if there is one before you go in for diagnosis and repair. Be informed it will make your service encounter a better one.
(3) 2011 Hyundai Sonata with break lights staying on and draining the battery. I found the problem from a web search - the brake peddle pad was worn out. I confirmed that by a simple self inspection. A known problem with this model. I had the break peddle mechanism and pad replaced on a recall and under warranty at 30k about 3 years ago.
(4) When I presented to the service department I asked how much it would cost to repair this problem and if it was still warranted. Don't be shocked by labor estimates they are justifiably more than you'd expect but still reasonable. Don't expect to pay $15/h for labor. I left the car and got a call back 30m latter with a reasonable estimate.
(5) When the repair was completed and I presented to pick up the car, the cost was less than the estimate by a lot. That may have had something to do with that I knew exactly what the problem was, how much time it should take to repair it and what the total cost of repair should be ...... On the other hand this could just be a very honest dealership. I'll go with the later.
(6) I could have bought the brake peddle pad and installed it myself saving labor costs but it is a difficult area to access. You can install it improperly and will fail again if you do that. For a Hyundai trained and certified mechanic who's probably done this repair a dozen times its easy. Let the experts do it and the work is warranted.
(7) I've used this dealership many times. Work is always excellent and I feel pretty confident that the service department of this dealership is honest.

Recomendado

DUSTIN N. de AutoNation Hyundai Mall of Georgia respondió el 05/24/2019 05:02 AM

Thank you for the kind words, We are happy that we could help you solve you issues with your vehicle. If you ever need anything, Please feel free to reach out.

Thank You!
Dustin Nelson
Service Manager

Empleados con los que trabajó

MICHEAL HENDRIX

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