MC

Mary A Carter

Hiley Hyundai of Burleson

Calificación General

4.8

(1101 reviews)

79

Reseñas de Mary A Carter

HH

Harley H.

Alvarado, TX

2013 Hyundai Elantra

10/13/2016

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Mediocre

Went in for oil change and was told I would get a wash and a vacuum. Neither of those happened even after I left it overnight for these services.

Recomendado

JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 10/22/2016 01:46 PM

Good afternoon. My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai. I would like to personally thank you for taking the time to complete our survey. Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. I apologize that we did not provide you with the complimentary wash and vacuum. I can only assume it was missed due to the rain. I assure you, that we make every effort to provide a complimentary wash and vacuum weather permitting. We would be happy to wash and vacuum your vehicle at any time. Simply stop by during normal business hours Monday thru Saturday and we will take care of you. When you come in, please ask for JD so I can have the opportunity of meeting you.

Kind regards,

JD Kimbrough
Service Manager
jkimbrough@hileyhyundai.com

Empleados con los que trabajó

EH

Eric H.

Burleson, TX

2015 Hyundai Genesis Co

10/12/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great service

Excellent customer service friendly staff clean facility what is supposed to be done to your car is done in a timely manner

Recomendado

JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 10/14/2016 05:53 AM

Good morning. My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai. I would like to personally thank you for taking the time to complete our survey. Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. We look forward to exceeding your service needs for many years to come.

Kind regards,

JD Kimbrough
Service Manager
jkimbrough@hileyhyundai.com

Empleados con los que trabajó

MM

Mirhet M.

Fort Worth, TX

2016 Hyundai Sonata

10/11/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

great service

Service was super fast .

Recomendado

JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 10/14/2016 05:56 AM

Good morning. My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai. I would like to personally thank you for taking the time to complete our survey. Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. We look forward to exceeding your service needs for many years to come.

Kind regards,

JD Kimbrough
Service Manager
jkimbrough@hileyhyundai.com

Empleados con los que trabajó

AS

ANNETTE S.

2017 Hyundai Elantra

10/05/2016

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Service

Already mentioned on first page

Recomendado

JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 10/11/2016 05:38 AM

Good morning. My name is JD Kimbrough and I'm the new Service Manager here at Hiley Hyundai. I would like to personally thank you for taking the time to complete our survey. Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. We look forward to exceeding your service needs for many years to come.

Kind regards,

JD Kimbrough
Service Manager
jkimbrough@hileyhyundai.com

Empleados con los que trabajó

MM

Marsha M.

Fort Worth, TX

2015 Hyundai Sonata

09/22/2016

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Waited to long for loaner car

Need more help

Recomendado

Carlos F., Service Manager de Hiley Hyundai of Burleson respondió el 09/23/2016 03:15 PM

We would like to thank you for taking the time to give us a review. I apologize it took long for a loaner vehicle, we will follow with you by phone in the next few days. In the meantime, please do not hesitates to call me if I could be of any assistance.

Carlos Fonseca
Service Manager
Hiley Hyundai of Burleson
(817) 945-9900
cfonseca@hileyhyundai.com

Empleados con los que trabajó

LJ

Laura J.

Cleburne, TX

2008 Hyundai Elantra

09/09/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Hiley Hyundai Burleson Is Still Good

I gave 5 stars because I didn't want them to fire anyone. The prices are average (a bit high). My service advisors -- men AND women -- have always been nice to me at this location.

Recomendado

Carlos F., Service Manager de Hiley Hyundai of Burleson respondió el 09/15/2016 10:10 AM

Thank you for taking the time to tell us about your experience at HILEY HYUNDAI. We appreciate your feedback since it helps us improve our service and your experience. Please do not hesitates to call me if I could be of any assistance.

Carlos Fonseca
Service Manager
Hiley Hyundai of Burleson
(817) 945-9900
cfonseca@hileyhyundai.com

Empleados con los que trabajó

VO

Victoria O.

Crowley, TX

2011 Hyundai Elantra

09/06/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great service department

Excellent

Recomendado

Carlos F., Service Manager de Hiley Hyundai of Burleson respondió el 09/09/2016 09:08 AM

We would like to thank you for taking the time to give us a review. We appreciate your feedback. Please do not hesitates to call me if I could be of any assistance.

Carlos Fonseca
Service Manager
Hiley Hyundai of Burleson
(817) 945-9900
cfonseca@hileyhyundai.com

Empleados con los que trabajó

DH

Dwaine H.

Joshua, TX

2017 Hyundai Elantra

09/06/2016

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Very informative and carrying

Thank you

Recomendado

Carlos F., Service Manager de Hiley Hyundai of Burleson respondió el 09/06/2016 01:10 PM

We would like to thank you for taking the time to give us a review. If I could be of any assistance, please do not hesitate to call me.

Carlos Fonseca
Service Manager
Hiley Hyundai of Burleson
(817) 945-9900
cfonseca@hileyhyundai.com

Empleados con los que trabajó

TO

THOMAS O.

2015 Hyundai Santa Fe

09/01/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

this is confusing I don't know what you want.

Your service staff give me the feeling that they care about my car's safety and reliability .

Recomendado

Carlos F., Service Manager de Hiley Hyundai of Burleson respondió el 09/02/2016 06:20 AM

We would like to thank you for taking the time to give us a review. We appreciate your feedback. Please do not hesitates to call me if I can be of any assistance.

Carlos Fonseca
Service Manager
Hiley Hyundai of Burleson
(817) 945-9900
cfonseca@hileyhyundai.com

Empleados con los que trabajó

CL

Charlene L.

Sherwood, AR

2016 Hyundai Elantra

08/30/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Staff

The staff takes pride in meeting the customer's expectations.

Recomendado

Carlos F., Service Manager de Hiley Hyundai of Burleson respondió el 08/31/2016 05:55 PM

We would like to thank you for taking the time to give us a review. We appreciate your feedback. Please do not hesitates to call me if I could be of any assistance

Carlos Fonseca
Service Manager
Hiley Hyundai of Burleson
(817) 945-9900
cfonseca@hileyhyundai.com

Empleados con los que trabajó

MM

MOLLY M.

2016 Hyundai Tucson

08/30/2016

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Be cautious about purchasing a new Tucson

they have a known transmission problem that kept my 4 month old vehicle in the shop for 31 consecutive days! Yet Hyundai and the dealers continue to sell the vehicles....maybe the are thinking it will fix itself? This is not an honest or trustworthy company.

No Recomendado

Carlos F., Service Manager de Hiley Hyundai of Burleson respondió el 09/01/2016 04:09 PM

We would like to thank you for taking the time to give us a review. We appreciate your feedback since it helps us improve our service and your experience. I'm sad to hear you are still experiencing problem with the shifting, I will follow up with by phone.

Carlos Fonseca
Service Manager
Hiley Hyundai of Burleson
(817) 945-9900
cfonseca@hileyhyundai.com

Empleados con los que trabajó

Cliente verificado

Burleson, TX

2012 Hyundai Genesis Co

08/24/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Good service

Part needed for a/c repair was not in stock, but came in within a day. Quick repair once in. Appreciate the multi-point inspection and having car cleaned as routine part of service with Hiley.

Recomendado

Carlos F., Service Manager de Hiley Hyundai of Burleson respondió el 08/27/2016 03:17 PM

We would like to thank you for taking the time to give us a review. We appreciate your feedback since it helps us improve our service and your experience. Please do not hesitates to call me if I could be of any assistance.

Carlos Fonseca
Service Manager
Hiley Hyundai of Burleson
(817) 945-9900
cfonseca@hileyhyundai.com

Empleados con los que trabajó

Cliente verificado

Joshua, TX

2013 Hyundai Santa Fe S

08/22/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Never use

Horrible service- customer satisfaction and prompt service is not priority!

No Recomendado

Carlos F., Service Manager de Hiley Hyundai of Burleson respondió el 08/24/2016 03:51 PM

We would like to thank you for taking the time to give us a review. We appreciate your feedback since it helps us improve our service and your experience. I'm sorry to hear we did not provided the level of service you deserve. We will follow up with you by phone in the next few days. Please do not hesitates to call me if I could be of any assistance.

Carlos Fonseca
Service Manager
Hiley Hyundai of Burleson
(817) 945-9900
cfonseca@hileyhyundai.com

Empleados con los que trabajó

LB

LYNDA B.

2014 Hyundai Elantra

08/17/2016

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Quick as always

Always courteous. Cost about what I would pay at regular garage but I know it is hyundai approved

Recomendado

Carlos F., Service Manager de Hiley Hyundai of Burleson respondió el 08/18/2016 09:02 AM

We would like to thank you for taking the time to give us a review. We appreciate your feedback. Please do not hesitates to call me if I could be of any assistance.

Carlos Fonseca
Service Manager
Hiley Hyundai of Burleson
(817) 945-9900
cfonseca@hileyhyundai.com

Empleados con los que trabajó

GW

G W.

Alvarado, TX

2015 Hyundai Sonata

08/11/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Friendly people

Helpful service personnel. Nice clean car after they completed service.

Recomendado

Carlos F., Service Manager de Hiley Hyundai of Burleson respondió el 08/12/2016 06:30 AM

Thank you for taking the time to tell us about your experience at HILEY HYUNDAI. We appreciate your feedback. Please do not hesitates to call me if I could be of any assistance.

Carlos Fonseca
Service Manager
Hiley Hyundai of Burleson
(817) 945-9900
cfonseca@hileyhyundai.com

Empleados con los que trabajó

LL

Linda L.

Fort Worth, TX

2013 Hyundai Elantra Gt

08/08/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

They make sure they understand what you want

excellent clarification, and work done

Recomendado

Carlos F., Service Manager de Hiley Hyundai of Burleson respondió el 08/08/2016 09:46 AM

We would like to thank you for taking the time to give us a review. We appreciate your feedback since it helps us improve our service and your experience. Please do not hesitates to call me if I could be of any assistance

Carlos Fonseca
Service Manager
Hiley Hyundai of Burleson
(817) 945-9900
cfonseca@hileyhyundai.com

Empleados con los que trabajó

Cliente verificado

Fort Worth, TX

2015 Hyundai Elantra Gt

08/06/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Good job

All was done well in a reasonable time.

Recomendado

Carlos F., Service Manager de Hiley Hyundai of Burleson respondió el 08/08/2016 09:44 AM

We would like to thank you for taking the time to give us a review. We appreciate your feedback since it helps us improve our service and your experience. Please do not hesitates to call me if I could be of any assistance

Carlos Fonseca
Service Manager
Hiley Hyundai of Burleson
(817) 945-9900
cfonseca@hileyhyundai.com

Empleados con los que trabajó

JB

Jayakumar B.

Fort Worth, TX

2016 Hyundai Tucson

07/29/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Good

Good

Recomendado

Carlos F., Service Manager de Hiley Hyundai of Burleson respondió el 07/30/2016 01:35 PM

We would like to thank you for taking the time to give us a review. Please do not hesitates to call me if I could be of any assistance.

Carlos Fonseca
Service Manager
Hiley Hyundai of Burleson
(817) 945-9900
cfonseca@hileyhyundai.com

Empleados con los que trabajó

JY

Joseph Y.

Arlington, TX

2016 Hyundai Elantra

07/28/2016

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

I loved it.

Great smiles, free car wash and vacuum. Employees were really kind and friendly.

Recomendado

Carlos F., Service Manager de Hiley Hyundai of Burleson respondió el 07/30/2016 01:33 PM

We would like to thank you for taking the time to give us a review. We appreciate your positive feedback. Please do not hesitates to call me if I could be of any assistance.

Carlos Fonseca
Service Manager
Hiley Hyundai of Burleson
(817) 945-9900
cfonseca@hileyhyundai.com

Empleados con los que trabajó

FL

Fran L.

Fort Worth, TX

2012 Hyundai Sonata

07/19/2016

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Knowledgeable and customer care

Best Hyundai service we have dealt with

Recomendado

Carlos F., Service Manager de Hiley Hyundai of Burleson respondió el 07/22/2016 06:53 AM

We would like to thank you for taking the time to tell us about your experience at HILEY HYUNDAI. We appreciate your feedback. Please do not hesitates to call me if I could be of any assistance.

Carlos Fonseca
Service Manager
Hiley Hyundai of Burleson
(817) 945-9900
cfonseca@hileyhyundai.com

Empleados con los que trabajó

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