MC

Mary A Carter

Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(1101 reviews)
79

ST
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Steve T.
Mansfield, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/14/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Done right and Mary provided the best customer SVC I have had at dealers
Great place to go for service. I will probably go there when we need a new vehicle because of the service dept. experience.
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 07/15/2017 08:43 AM

Good morning Steve.  Thank you for the wonderful compliments.  
We appreciate you taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

KH
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Kevin H.
Burleson, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/13/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service work
Very good
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 07/14/2017 11:36 AM

Good afternoon Kevin.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

SR
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Shirley R.
Burleson, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/13/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
customer service
Friendly and knowledge able
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 07/14/2017 11:35 AM

Good afternoon Shirley.  We appreciate the compliments.  

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

AS
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Amanda S.
Burleson, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/12/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Good job consistentlu
????????????
No Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 07/12/2017 02:35 PM

Good afternoon Amanda.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

MA
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Margaret A.
Mansfield, TX
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
07/09/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Close to home & Mary, in the service department, is friendly & helpful.
Good job
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 07/10/2017 11:34 AM

Good afternoon Margaret.  Happy to hear Mary was friendly and helpful on your service visit.  

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

AV
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Alex V.
Fort Worth, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/07/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
A
A
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 07/08/2017 08:15 AM

Good morning Alex.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

EC
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Erica C.
Alvarado, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/07/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great Service
Super helpful and explained in detail what my car needed and why. And also let me see exactly what they were talking about.
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 07/08/2017 08:14 AM

Good morning Erica.  Sounds like Mary took good care of you. Happy to hear that your Hyundai Veloster is running beautifully. 

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

Cliente verificado
Crowley, TX
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
07/06/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service
They where quick including a wash
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 07/08/2017 07:59 AM

Good morning.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

RH
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Richard H.
Joshua, TX
2015 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/06/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Good service
Good
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 07/08/2017 07:34 AM

Good morning Richard.  Always a pleasure to work with you.  

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

EK
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Erika K.
Burleson, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/05/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Finally a place I can feel confident taking my car!
Mary has been my Service Advisor for over a year. She is like no other!! Helpful, knowledgeable and goes above and beyond to satisfy her customers. Highly recommend the Service Dept here. They are all very helpful
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 07/08/2017 07:33 AM

Good morning Erika.  Thank for the wonderful compliments. Your feedback is greatly appreciated.  

We look forward to exceeding your service expectations for many years to come.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

RB
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Rosa B.
Chicago, IL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/05/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service
Great fast service from the dealership.
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 07/08/2017 07:38 AM

Good morning Rosa.  Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

BB
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Brittney B.
Arlington, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/05/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Everything was great!
Everything was great! I worked with Mary and she did an excellent job!
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 07/08/2017 07:32 AM

Good morning Brittney.  Happy to hear you had a great experience.  Thank you for taking the time to complete our survey. 

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

KR
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Karyl R.
Cleburne, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/05/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Friendly
knowledgeable
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 07/08/2017 07:29 AM

Good morning Karyl.  We appreciate you choosing Hiley Hyundai for your service needs.  

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

Cliente verificado
Fort Worth, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/05/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Auto service as it should be.
The service team works to get everything done well in a timely manor.
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 07/08/2017 07:26 AM

Good morning.  We appreciate the kind words.  

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

Cliente verificado
Burleson, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/30/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great service
Quick and great attention to details!
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 06/30/2017 03:00 PM

Good afternoon.  We appreciate the compliments.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

RR
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Russell R.
Joshua, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/29/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Always great service
We wouldn't take our car anywhere else
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 06/30/2017 03:00 PM

Good afternoon Russell.  Thank you for your continued business, loyalty and trusting your service needs to Hiley Hyundai.  

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 





JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

Cliente verificado
Sherwood, AR
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
06/29/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Friendly and thorough.
They did what so asked. Didn't feel like they were taking undue advantage.
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 06/30/2017 02:58 PM

Good afternoon.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

SF
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Susan F.
Crowley, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/28/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Mary was very helpful and informative
I was very pleased with the service everyone was helpful
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 06/29/2017 06:45 PM

Good evening Susan.  I'm very happy to hear that everyone was very helpful during your service visit.  

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

Cliente verificado
Keene, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/28/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Good service. Friendly staff.
Everything was timely and efficient.
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 06/29/2017 06:45 PM

Good evening.  We appreciate the kind feedback.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

HT
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Heather T.
Burleson, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/28/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
The place is shit, but Mary in the service department was lovely.
I would not recommend buying/leasing a car through Hiley Hyundai of Burleson but the service department was amazing and made up for most of the bullshit I had to deal with when purchasing my vehicle.
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 06/29/2017 06:44 PM

Good evening Heather.  I'm sorry to hear about your buying experience.  

As the Service Manager, I appreciate you grading your survey based on your experience with your Service Advisor Mary.  

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 

JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.