MC

Mary A Carter

Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(1101 reviews)
79

DA
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David A.
Joshua, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/28/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Oil change
Location, location, location
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 06/29/2017 06:42 PM

Good evening David.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 



JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

MW
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Margaret W.
Fort Worth, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/27/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Oil change
Very friendly, do good work,care for customs
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 06/28/2017 03:12 PM

Good afternoon Margaret.  Thank you for the kind words.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

KK
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Kristal K.
Crowley, TX
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
06/26/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
It's clean
Okay
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 06/27/2017 02:33 PM

Good afternoon Kristal.  

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.

We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

YN
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Yolanda N.
Mansfield, TX
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
06/26/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
An old friend
I have been bringing my car for service since they opened. I'm always satisfied with the work and knowledge they have.
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 06/27/2017 02:36 PM

Good afternoon Yolanda.  We appreciate your business and trusting in Hiley Hyundai for all your service needs.  

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience. 

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

PS
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Patti S.
Maypearl, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/25/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
great service!
great service!
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 06/27/2017 02:45 PM

Good afternoon Patti.  Thank you for the compliment.  

Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

WW
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Wilbert W.
Cleburne, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/20/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Immediate assistance upon arrival!
My car was ready on the same day at the time that they said it would be completed.
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 06/23/2017 01:52 PM

Good afternoon Wilbert.  Happy to hear that our service department kept its promise to you!  

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

MR
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Mike R.
Crowley, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/20/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
recall
very quick and courteous.
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 06/22/2017 04:58 PM

Good evening Mike.   I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

CH
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Craig H.
Azle, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/19/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Good Job done
Did a good job in a timely manner
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 06/22/2017 11:43 AM

Good afternoon Craig.  We appreciate the kind words.

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

JH
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Jerry H.
Fort Worth, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/18/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Friendly people
I was very satisfied
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 06/21/2017 02:14 PM

Good afternoon Jerry.  I'm happy to hear that you were very satisfied with your service visit.  

Thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

KM
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Kyndal M.
Whitney, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/13/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Awesome service
Best car dealership around!
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 06/16/2017 08:43 AM

Good morning Kyndal.  I couldn't ask for a better survey response!  

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

MZ
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Marie Z.
Crowley, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/13/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Friendly and, to date, honest service. I also appreciate the vaccuuming and washing of my car. Nice bonus. Thanks.
It is satisfying to know that I can depend on Hyundai"s Service dept. to keep my car running properly. Thanks, and please keep it up.
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 06/16/2017 08:35 AM

Good morning Marie.  I'm very happy to hear that you continue to be pleased with the service you received at Hiley Hyundai.  

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

DG
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Dale G.
Burleson, TX
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/13/2017
cliente verificadoCliente Verificado
Categoría: Service
EXCELLENT SERVICE WRITER
hILEY SERVICE WRITER 'MARY" IS EXCELLENT'
Recomendado
Empleados con los que trabajó

DG
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Dale G.
Burleson, TX
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/13/2017
cliente verificadoCliente Verificado
Categoría: Service
EXCELLENT SERVICE WRITER
hILEY SERVICE WRITER 'MARY" IS EXCELLENT'
Recomendado

Reseña Original
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
06/13/2017
Tipo de Servicio: Maintenance
Categoría: Service
Poor management
read my comments
No Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 06/13/2017 03:06 PM

Good afternoon.  

Thank you very much for your time on the phone today.  I appreciate your feedback and Mary and I value your business.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

Cliente verificado
Burleson, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/13/2017
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Friendly & Fast service!
I have always been pleased with my services and time at this dealership. Courteous and great timing.
Recomendado
Empleados con los que trabajó

Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/12/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service
Yes
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 06/12/2017 11:37 AM

Good afternoon John.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience

We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

JD
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James D.
Cleburne, TX
2015 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/09/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service on Santa Fe
Great Service and employees
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 06/10/2017 01:08 PM

Good afternoon James.  We appreciate the kind words. 

I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

FA
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Fleather A.
Fort Worth, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/09/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent
Excellent
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 06/10/2017 01:08 PM

Good afternoon Fleather.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

Cliente verificado
Crowley, TX
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
06/07/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great communication with updates on vehicle.
Thanks
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 06/08/2017 03:28 PM

Good afternoon.  I would like to personally thank you for taking the time to complete our survey.  Client feedback is very important to us, as we continue to grow and make every effort to provide an Excellent Client Experience.  We look forward to exceeding your service needs for many years to come. 




JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

SC
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Steven C.
Fort Worth, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/07/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
The facility is clean, well-lit and the service people are very professional and friendly.
I'm very pleased with my first service experience at Hiley Hyundai. It mirrored my sales experience and I couldn't be happier. Your service manager is great!
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 06/08/2017 03:27 PM

Good afternoon Steven.  Congratulations on your new Hyundai and welcome to the Hiley Hyundai family.  

We appreciate your kind words and look forward to exceeding your service needs for many years to come.  


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó

LJ
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Laura J.
Cleburne, TX
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/07/2017
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
5 Star Service but High Prices
Omg, it's no joke that dealership prices are insane. *BUT* at least they provide 100% trustworthy work and care at Hiley. My brakes and A/C are now feeling brand-new even though my car is over 9 years old.
Recomendado
JD K., Fixed Operations Director de Hiley Hyundai of Burleson respondió el 06/08/2017 03:26 PM

Good afternoon Laura.  Thank you for your honest feedback.  I agree you will pay more for factory parts and service, but you said it best....Your A/C and brakes are feeling brand-new on your 9 year old car.  

Thank you for trusting Hiley Hyundai with one of your largest investments to keep you and your family safe. 


JD Kimbrough
Service Manager
Hiley Hyundai
817-945-9900
jkimbrough@hileyhyundai.com
Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.