MB

Matt Brunner

Mike White Ford of Coeur d'Alene

Calificación General

4.7

(247 reviews)

74

Reseñas de Matt Brunner

AP

ARTHUR P.

ID

Ford Bronco Sport

04/11/2023

Cliente Verificado

8

Categoría: Service

Recall

4 hr wait. Polite. Comfortable. Could use some cookies and soda like others.

Haley B. de Mike White Ford of Coeur d'Alene respondió el 04/12/2023 09:17 AM

Thank you for your review, Arthur. We appreciate your business and are glad to hear that you found our staff polite and the waiting area comfortable. We will take your suggestion into consideration and look into providing snacks and additional drinks for our customers. Thank you again for your feedback.

Empleados con los que trabajó

Cliente verificado

Rathdrum, ID

03/29/2023

Cliente Verificado

5

Categoría: Service

Matt was great in explaining to me what was going on with my car.

Matt was great in explaining to me what was going on with my car. Prices were high and the courtesy car doesn’t go outside of a 10 mile radius from their location.

Empleados con los que trabajó

RS

ROBERT S.

Post Falls, ID

Ford Bronco Sport

03/16/2023

Cliente Verificado

9

Categoría: Service

Great service...

Great people, great service and great follow thru.

Haley B. de Mike White Ford of Coeur d'Alene respondió el 03/20/2023 08:20 AM

Thank you for your kind words, Robert! We are so glad to hear that you had a great experience with us. We strive to provide excellent customer service and we are glad that we could meet your expectations. Thank you for choosing Mike White Ford of Coeur d'Alene!

Empleados con los que trabajó

RH

ROGER H.

Spokane, WA

03/09/2023

Cliente Verificado

9

Categoría: Service

rear window replaced

Only took two hours for repair.

Haley B. de Mike White Ford of Coeur d'Alene respondió el 03/13/2023 04:36 PM

Roger, thank you for the 5 star review. We're grateful that you chose to bring your Ranger into us for the window repair. Thank you for choosing Mike White Ford of Coeur d'Alene!

Empleados con los que trabajó

Cliente verificado

Greenacres, WA

03/01/2023

Cliente Verificado

5

Categoría: Service

Communication was lacking

It’s always a little frustrating when you have to take a fairly new car in to get something fixed. In my situation it took several days of investigation, which is fine, but communication from the primary person I dropped the car off to was really lacking. On the flip side the person who called me on their behalf was very thorough and proactive and seemed to care.

Haley B. de Mike White Ford of Coeur d'Alene respondió el 03/06/2023 08:53 AM

Anonymous, thank you for taking our call. Your parts are now in and we look forward to taking care of your vehicle at your appointment. Thank you for choosing Mike White Ford!

Empleados con los que trabajó

HN

HENRY N.

Rathdrum, ID

02/25/2023

Cliente Verificado

9

Categoría: Service

Oil leak

The service department got me in sooner than my appointment and appears to have resolved the problem. Thank you most kindly.

Haley B. de Mike White Ford of Coeur d'Alene respondió el 03/06/2023 04:34 PM

Henry, thank you for your kind words. We're so glad that our service team was able to assist and get you in sooner than anticipated! We look forward to serving you again at Mike White Ford of Coeur d'Alene!

Empleados con los que trabajó

EM

EDGAR M.

Saint Maries, ID

02/18/2023

Cliente Verificado

10

Categoría: Service

Service

Everything was so professional. Great service and when the service rep said we needed brake work it was done!!
Thanks to curly for his help

Haley B. de Mike White Ford of Coeur d'Alene respondió el 02/22/2023 04:01 PM

Edgar, thank you for the great review! Thank you for trusting our team and we will pass along your kind words to Curly as well. Thank you for choosing Mike White Ford!

Empleados con los que trabajó

WI

WARD I.

Newman Lake, WA

01/31/2023

Cliente Verificado

10

Categoría: Service

Truck bed cover install

I brought my truck in and dropped ot off. I went to lunch and by the time I got back the truck was done and it looks fantastic.

Haley B. de Mike White Ford of Coeur d'Alene respondió el 02/06/2023 02:34 PM

Ward, thank you for the fantastic review! We agree - your truck bed cover looks great! Thank you for trusting Mike White Ford!

Empleados con los que trabajó

CT

CATHY T.

Coeur D'Alene, ID

Ford Five Hundred

01/27/2023

Cliente Verificado

6

Categoría: Service

Matt is a voice of assurance

Loved Matt at the service desk. He was very attentive as I explained my multiple issues. He offered me a courtesy ride since it would be atleast 3 hours. He patiently explained what was done and other issues discovered. Matt is an asset to Mike White Ford!!

Haley B. de Mike White Ford of Coeur d'Alene respondió el 01/31/2023 02:35 PM

Cathy, thank you for the outstanding review! We agree - Matt is a fantastic asset. We will be sure to pass along your kind words! Thank you for choosing Mike White Ford!

Empleados con los que trabajó

SR

SONIA R.

Rathdrum, ID

01/26/2023

Cliente Verificado

10

Categoría: Service

Always amazing customer service

Matt was very friendly and informative. He was able to address my concerns and answered all of my questions.

Haley B. de Mike White Ford of Coeur d'Alene respondió el 01/31/2023 02:29 PM

Sonia, thank you for the amazing review! Thank you for your kind words about Matt. We will be sure to pass them along. Thank you for choosing Mike White Ford!

Empleados con los que trabajó

RF

RICHARD F.

Saint Maries, ID

01/26/2023

Cliente Verificado

10

Categoría: Service

Recall service

There is not a whole lot to say about this event other than it was to take care of a recall. We came prepared with a second vehicle as we live in St Maries, so we spent the day shopping & had lunch with a friend. I can say that when this dealership was Tom Addis Ford, they made me so angry I would not go back. I bought my Ford F150 at a dealership in Washington. But I wanted some service done on my brakes & a trailer brake control turned on in the computer & I thought I would give this dealerships new owners ( Mike White ) a shot. When they finished, they told me it was " No Charge" & right there I decided that they had earned my business.

Haley B. de Mike White Ford of Coeur d'Alene respondió el 01/26/2023 02:27 PM

Richard, thank you for the kind review. We're so proud to have earned your business and will work towards keeping it! Thank you for giving us a chance! We look forward to serving you again in the future.

Empleados con los que trabajó

Cliente verificado

Greenacres, WA

Subaru XV Crosstrek Hybrid

01/18/2023

Cliente Verificado

10

Categoría: Service

Outstanding.

Matt, John and even Nikki came together to aid in making a challenging situation into a solved one. I appreciate their honesty and kindness.

Haley B. de Mike White Ford of Coeur d'Alene respondió el 01/23/2023 09:09 AM

Anonymous, thank you for the outstanding review! We're so glad our team was able to assist. We will be sure to pass along your kind words. Thank you for choosing Mike White Ford!

Empleados con los que trabajó

DT

DEBRA T.

Coeur D Alene, ID

12/30/2022

Cliente Verificado

10

Categoría: Service

Recall repair

They did a great job in a timely fashion do the recall repairs.

Haley B. de Mike White Ford of Coeur d'Alene respondió el 01/02/2023 02:54 PM

Debra, thank you for the 5 star review. We're so glad that we were able to take care of your recall and get you safely back on the road. Thank you for choosing Mike White Ford!

Empleados con los que trabajó

SF

STEPHEN F.

Athol, ID

12/28/2022

Cliente Verificado

10

Categoría: Service

Quick servuce

Took my 2017 Escape in reference to a recall. The service was completed in no time. Again I was very satisfied with the service at Mike White Ford.

Haley B. de Mike White Ford of Coeur d'Alene respondió el 01/02/2023 02:40 PM

Stephen, thank you for the 5 star review. We're so glad that we were able to take care of your recall and get you safely back on the road. Thank you for choosing Mike White Ford!

Empleados con los que trabajó

Cliente verificado

Worley, ID

12/24/2022

Cliente Verificado

10

Categoría: Service

Part recall

I had a recall in my Ford Escape. I was told it would take 2-3 hrs. Imagine how excited I was when it was ready in less than 1 and a half hrs! I was explained the reason for the recall and the service provided. My car was also checked for tires, battery, etc ! Thank you for your awesome courteous service!

Haley B. de Mike White Ford of Coeur d'Alene respondió el 12/27/2022 11:15 AM

Anonymous, thank you for the awesome review! We're always glad when we can exceed expectations in a positive way! Thank you for choosing Mike White Ford!

Empleados con los que trabajó

DL

DOUG L.

Coeur D Alene, ID

12/15/2022

Cliente Verificado

10

Categoría: Service

friendly and quick

Thanks for your help getting me back on the road

Haley B. de Mike White Ford of Coeur d'Alene respondió el 12/16/2022 03:16 PM

Doug, thank you for the kind review. It was our pleasure serving you!

Empleados con los que trabajó

Cliente verificado

Rathdrum, ID

12/02/2022

Cliente Verificado

10

Categoría: Service

Good service

Warranty work done professionally and courteously.

Haley B. de Mike White Ford of Coeur d'Alene respondió el 12/14/2022 10:12 AM

Anonymous, thank you for the 5 star review! We're grateful that you chose Mike White Ford!

Empleados con los que trabajó

JS

JERRELL S.

Spokane Valley, WA

11/30/2022

Cliente Verificado

3

Categoría: Service

3 trips and 4 days without truck to fix problem

I had a check engine light on my truck that needed to be addressed. I also asked to fix my drivers side running boards as they were going in and out on their own.
- I drove out to MWF to drop off truck for a full day to get diagnosed. Was then told parts are not in stock and to come back on a different day.
- Drove out a second time to have work done. After picking up the truck and driving home the check engine light came back on again and now my passenger side running board wont go in and out when needed. Called and service advisor scheduled third dropoff to diagnose, again, the problem.
- Drove out a third time to have truck diagnosed, again. Was told it was a different sensor than the first and again, parts are not in stock.
- Im now on my 4th day of not having my truck with a ladder rack, (which is what I need right now). I was just called by service advisor, 3 mins ago, that maybe the truck will be ready tonight by 5pm. I was informed my truck as been sitting there all day because there was a truck in front of me on the rack.... but was told it was a 15 minute swapout.
Matt and Adam are both nice guys and I understand labor is hard to hire and manage right now. But living in Spokane Valley and having to log 80 miles round trip times 3 is ridiculous. I understand not having a $7,000 transmission in stock, but not having basic and common O2 and other sensors in stock doesnt make sense to me.
I hate to say it, but I am more than likely not going to return to MWF for service. I have an F150 Platinum, with an extended 8yr 125,000 warranty, that I spent a ton of money on, my wife also drives an Explorer, history of Mustangs, Thunderbird, F150, Expedition and on an on, we are dedicated customers to the Ford brand and this throwing darts at a board costs customers time and gas to make multiple trips to get a car repaired.

Empleados con los que trabajó

SL

SUSAN L.

Athol, ID

11/28/2022

Cliente Verificado

10

Categoría: Service

Great service

Scheduled service along with recall, very smooth and they communicated when it was going to take a bit longer than expected.

Haley B. de Mike White Ford of Coeur d'Alene respondió el 12/14/2022 10:04 AM

Susan, thank you for your kind words and understanding. We're grateful to have the opportunity to serve you!

Empleados con los que trabajó

SH

STEVEN H.

Saint Maries, ID

11/21/2022

Cliente Verificado

8

Categoría: Service

Made to show up an hour early unnecessary in my opinion

Shouldn't tell someone that there appointment is at 7am and the technicians don't even get there until 8 am. That is my only complaint. Other than that service was good.

Empleados con los que trabajó

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