MB

Matt Brunner

Calificación General
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(260 reviews)
75

RB
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RICHARD B.
Spokane, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/14/2023
cliente verificadoCliente Verificado
10
Categoría: Service
The people in the service area are always courteous and try to keep you informed about your repairs.
I purchased my truck at this dealership in 2017. I use their service department for routine maintenance and repairs. They alway meet or exceed my expectations.
Gracie W. de Mike White Ford of Coeur d'Alene respondió el 07/17/2023 10:08 AM

Thank you for your kind review, Richard! We are so glad that you have continued to use us for routine maintenance and repairs. We strive to meet or exceed expectations, so we are glad to hear that we have achieved that for you. We are glad to have you as part of the Mike White Ford of Coeur d'Alene family.

Empleados con los que trabajó

Cliente verificado
Hayden, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/27/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Dead Battery
They did a great job working me in to change the battery. The battery had died the day before. So this was unscheduled.
Thanks
Gracie W. de Mike White Ford of Coeur d'Alene respondió el 06/27/2023 09:57 AM

Thank you for trusting us with your vehicle! It's great to hear that we were able to work you in for a battery change, especially on such short notice. We're happy to have provided you with a pleasant experience.

Empleados con los que trabajó

RB
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RICHARD B.
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/19/2023
cliente verificadoCliente Verificado
9
Categoría: Service
'21 Ford Escape
It took multiple tries to fix the difficult electrical issue with our 21 Escape Titanium Hybrid, but each time Mike White Ford was very gracious in offering a shuttle service, or even a loaner on two of the service visits. Very good people at this dealership.
Gracie W. de Mike White Ford of Coeur d'Alene respondió el 06/20/2023 06:08 PM

Thank you for your kind review, Richard! We appreciate your loyalty and patience during the multiple visits to repair the electrical issue. Our goal is to ensure that each customer is satisfied with their service, and it's wonderful to hear that you were.

Empleados con los que trabajó

PW
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PATRICK W.
Rathdrum, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/14/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Excellent Service
I recently had an issue with the power window on my 2017 Mustang, but thanks to Ashton from the service team at Mike White Ford, the problem was quickly taken care of. Ashton was not only polite and professional but also ensured that my visit was hassle-free. I truly appreciate the timely resolution of my problem and the excellent service provided. Thank you, Mike White Ford!
Gracie W. de Mike White Ford of Coeur d'Alene respondió el 06/15/2023 11:28 AM

Thank you so much for the positive review, Patrick! We are so glad Ashton was able to help you with your car's power window problem. We strive to provide excellent service to all of our customers and are overjoyed that we could do that for you. We look forward to serving you in the future!

Empleados con los que trabajó

CR
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COLLEEN R.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/13/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Awesome
I had a check engine light . The mechanics determined it was a 02 sensor. It was fixed without any issues
Gracie W. de Mike White Ford of Coeur d'Alene respondió el 06/14/2023 12:07 PM

Thank you, Colleen, for taking the time to leave a review. We are so glad that the issue with your vehicle was resolved to your satisfaction. We appreciate your business and value your continued trust in us.

Empleados con los que trabajó

TA
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THOMAS A.
Dalton Gardens, ID
Ford F350
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/26/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Thorough inspection and communication
Matt Brunner is a great advisor. He is a clear communicator and sets expectations upfront on the process and estimates. He continued to update throughout the process and brought a clear description of inspection results and potential next steps.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 05/31/2023 10:59 AM

Thank you for the great review Thomas! We really appreciate you sharing your experience with us. We're glad to hear that Matt was able to provide you with the clear communication and updates you needed. We value your business and look forward to continuing to meet your expectations.

Empleados con los que trabajó

CS
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COLEEN S.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/10/2023
cliente verificadoCliente Verificado
10
Categoría: Service
always taken care of
Ford has always been honest with any problems I have with my car and have repaired things and given me thorough estimates. I trust them to take care of my needs.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 05/12/2023 08:10 AM

Thank you for your trust in us, Coleen! We are so glad to hear that we have been able to meet your needs and provide you with honest service. We strive to provide the best customer service and look forward to continuing to do so.

Empleados con los que trabajó

BM
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BETTY M.
Pinehurst, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/09/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Excellent.
Very knowledgeable, work done on time.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 05/12/2023 08:10 AM

Thank you for your kind review, Betty! We are so pleased to hear that you had a great experience with us. We strive to provide our customers with the best service possible and are glad that we could meet your expectations.

Empleados con los que trabajó

TM
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TRACY M.
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/23/2023
cliente verificadoCliente Verificado
9
Categoría: Service
Keeping it simple
Friendly communication, explanations with patience.
No pressure applied to fix things that I was unsure of.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 04/24/2023 04:30 PM

Thank you so much for your kind words, Tracy! We are so glad to hear that you had a great experience with us. We strive to provide excellent customer service and we are glad that we were able to meet your expectations. We appreciate your business and hope to see you again soon!

Empleados con los que trabajó

Cliente verificado
Newman Lake, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/22/2023
cliente verificadoCliente Verificado
10
Categoría: Service
hood latch failure
Hood latch was having issues. They diagnosed the problem quickly and got the hood latch sensor replaced.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 04/24/2023 04:30 PM

Thank you for taking the time to share your experience with us. We are glad to hear that our team was able to diagnose and repair the hood latch sensor quickly. We appreciate your business and hope to see you again soon.

Empleados con los que trabajó

Cliente verificado
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/20/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Avoided a possible issue…
Thanks to the team at Mike White Ford, they detected an oil leak during a routine service. Am glad to report, no longer have a leak… service was performed in a timely manner. Thanks to the Courier driver as well, was prompt, friendly and professional.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 04/20/2023 10:56 AM

Thank you for your kind words! We are so glad to hear that our team was able to detect and repair the oil leak in a timely manner. We are also pleased to hear that our courier driver was prompt, friendly, and professional. We appreciate your business and hope to see you again soon!

Empleados con los que trabajó

BM
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BETTY M.
Pinehurst, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/13/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Excellent.
Very helpful.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 04/13/2023 04:03 PM

Thank you so much for your kind words, Betty! We are so glad to hear that you had a great experience with us. We strive to provide excellent customer service and it's wonderful to know that we achieved that goal. We appreciate your business and hope to see you again soon!

Empleados con los que trabajó

Cliente verificado
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/12/2023
cliente verificadoCliente Verificado
10
Categoría: Service
First class service!
Very helpful and courteous staff.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 04/12/2023 09:17 AM

Thank you for your kind words! We are so pleased to hear that our staff was helpful and courteous. We strive to provide the best customer service possible and are glad that we could meet your expectations.

Empleados con los que trabajó

AP
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ARTHUR P.
ID
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
04/11/2023
cliente verificadoCliente Verificado
8
Categoría: Service
Recall
4 hr wait. Polite. Comfortable. Could use some cookies and soda like others.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 04/12/2023 09:17 AM

Thank you for your review, Arthur. We appreciate your business and are glad to hear that you found our staff polite and the waiting area comfortable. We will take your suggestion into consideration and look into providing snacks and additional drinks for our customers. Thank you again for your feedback.

Empleados con los que trabajó

Cliente verificado
Rathdrum, ID
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
03/29/2023
cliente verificadoCliente Verificado
5
Categoría: Service
Matt was great in explaining to me what was going on with my car.
Matt was great in explaining to me what was going on with my car. Prices were high and the courtesy car doesn’t go outside of a 10 mile radius from their location.
Empleados con los que trabajó

RS
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ROBERT S.
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/16/2023
cliente verificadoCliente Verificado
9
Categoría: Service
Great service...
Great people, great service and great follow thru.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 03/20/2023 08:20 AM

Thank you for your kind words, Robert! We are so glad to hear that you had a great experience with us. We strive to provide excellent customer service and we are glad that we could meet your expectations. Thank you for choosing Mike White Ford of Coeur d'Alene!

Empleados con los que trabajó

RH
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ROGER H.
Spokane, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/09/2023
cliente verificadoCliente Verificado
9
Categoría: Service
rear window replaced
Only took two hours for repair.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 03/13/2023 04:36 PM

Roger, thank you for the 5 star review. We're grateful that you chose to bring your Ranger into us for the window repair. Thank you for choosing Mike White Ford of Coeur d'Alene!

Empleados con los que trabajó

Cliente verificado
Greenacres, WA
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
03/01/2023
cliente verificadoCliente Verificado
5
Categoría: Service
Communication was lacking
It’s always a little frustrating when you have to take a fairly new car in to get something fixed. In my situation it took several days of investigation, which is fine, but communication from the primary person I dropped the car off to was really lacking. On the flip side the person who called me on their behalf was very thorough and proactive and seemed to care.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 03/06/2023 08:53 AM

Anonymous, thank you for taking our call. Your parts are now in and we look forward to taking care of your vehicle at your appointment. Thank you for choosing Mike White Ford!

Empleados con los que trabajó

HN
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HENRY N.
Rathdrum, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/25/2023
cliente verificadoCliente Verificado
9
Categoría: Service
Oil leak
The service department got me in sooner than my appointment and appears to have resolved the problem. Thank you most kindly.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 03/06/2023 04:34 PM

Henry, thank you for your kind words. We're so glad that our service team was able to assist and get you in sooner than anticipated! We look forward to serving you again at Mike White Ford of Coeur d'Alene!

Empleados con los que trabajó

EM
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EDGAR M.
Saint Maries, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/18/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Service
Everything was so professional. Great service and when the service rep said we needed brake work it was done!!
Thanks to curly for his help
Haley B. de Mike White Ford of Coeur d'Alene respondió el 02/22/2023 04:01 PM

Edgar, thank you for the great review! Thank you for trusting our team and we will pass along your kind words to Curly as well. Thank you for choosing Mike White Ford!

Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.