MB

Matt Brunner

Calificación General
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(244 reviews)
75

LK
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LAURA K.
Rathdrum, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/24/2024
cliente verificadoCliente Verificado
9
Categoría: Service
Staff friendly and kept us informed
Matt and Dan from the Service department kept us informed over the weeks leading up to our appointment for recall software parts for the backup camera on our Explorer and on the actual day of service. Matt called when he said he would and kept us informed, even suggested wiper blade replacement which we had intended to inquire about. Oil changed also. Hopefully no after care problems.
Gabriella L. de Mike White Ford of Coeur d'Alene respondió el 01/29/2024 12:23 PM

Thank you for sharing your positive experience with Matt and Dan from our Service department. We're glad to hear they kept you informed and provided great service for your Explorer's recall software parts and wiper blade replacement. We appreciate your business and hope that everything continues to run smoothly. If you have any further questions or concerns, please don't hesitate to reach out.

Empleados con los que trabajó

CP
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CHRIS P.
Hayden, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/23/2024
cliente verificadoCliente Verificado
10
Categoría: Service
Great service
Great service here every time. Very professional facility.
Gabriella L. de Mike White Ford of Coeur d'Alene respondió el 01/29/2024 12:29 PM

Thank you for your feedback! We're delighted to hear that you had a great experience with our team. We strive to provide professional service every time. We appreciate your support and look forward to assisting you in the future.

Empleados con los que trabajó

PK
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Paul K.
Anchorage, AK
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/30/2023
10
Categoría: Service
Excellent Service
Matt in Service department totally went out of his way to get me in to take care of a few issues on my vehicle. Matt and all service department employees I dealt with were superb people that go out of their way serve you. I will not hesitate to return. Since I am from out of town I asked others in the service department waiting room about Mike White Ford. They all had high praise for Mike White employees and services received. Keep up the good work Mike White folks! Appreciate all of you ( sales, service, parts and even receptionist is superb)!
Gabriella L. de Mike White Ford of Coeur d'Alene respondió el 01/17/2024 01:09 PM

Thank you for your kind words, Paul. We truly appreciate your business and we're glad to hear that Matt and the rest of our Service Department employees provided you with a satisfactory experience. We always strive to provide excellent customer service and it is nice to hear that you and other customers were pleased with our efforts. We're glad to hear you'll be coming back - we look forward to seeing you soon.

Empleados con los que trabajó

PK
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PAUL K.
Anchorage, AK
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/30/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Excellent and Professional
Can’t say enough!
Sales, Service and Parts department employees go above and beyond to take care of you. I get the impression they seriously care about the customer and the goal is to serve and take care of you!
Gabriella L. de Mike White Ford of Coeur d'Alene respondió el 01/17/2024 01:09 PM

Thank you Paul for your positive review! We are very proud of our team here at Mike White Ford of Coeur d'Alene and we appreciate your kind words. We put customer satisfaction first and strive to make sure our customers walk away feeling taken care of. We look forward to serving you again in the future.

Empleados con los que trabajó

SH
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SHELLEY H.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/01/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Excellent Customer Service!
Oil change, tire rotation & seat belt safety recall all completed professionally and well! This was my first “service” appointment at Mike White Ford since purchasing my vehicle and Matt Brunner, my Service Adviser, made me feel welcomed and worry free. Thanks to all the great crew! Cheers!!!
Gabriella L. de Mike White Ford of Coeur d'Alene respondió el 12/13/2023 09:30 AM

We are so glad to hear that you had a great experience with us here at Mike White Ford! Matt and the rest of our team are committed to providing excellent service and we are glad to hear that you felt welcomed. We appreciate your business and look forward to seeing you again on your next service appointment.

Empleados con los que trabajó

DC
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Don C.
Saint Maries, ID
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
11/29/2023
0
Categoría: Service
Service Sucks
Subpar work at inflated prices. Matt is service should never be allowed to work with customers!!
Empleados con los que trabajó

WH
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WILLIAM H.
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/18/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Always the Best experience in all the years of purchasing vehicles... Every time! I've purchased several vehicles from Mike White and just love the Place!!
The Best!
Gabriella L. de Mike White Ford of Coeur d'Alene respondió el 11/30/2023 09:40 PM

Thank you so much, William! We are so happy to hear that you had such a positive experience at Mike White Ford of Coeur d'Alene. We strive to provide the absolute best customer service and vehicles, and we are glad that we could meet your expectations. We appreciate your business and we look forward to serving you again in the future.

Empleados con los que trabajó

TR
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TODD R.
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/13/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Flex
Great job excellent service good people
Gabriella L. de Mike White Ford of Coeur d'Alene respondió el 11/16/2023 10:25 AM

Thank you, Todd, for taking the time to share your positive experience with us at Mike White Ford of Coeur d'Alene. We take great pride in providing our customers with exceptional service and are glad to hear that you were pleased. We appreciate your business and look forward to serving you again!

Empleados con los que trabajó

Cliente verificado
Rigby, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/11/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Mustang Service
People nice, solved the problem with ease, got me in as soon as they could, treated me with respect and I will be going back again for other needed services
Gabriella L. de Mike White Ford of Coeur d'Alene respondió el 11/16/2023 10:26 AM

We're so glad your experience with us was a positive one. Our team strives to make sure every customer is happy and taken care of, and we're very pleased that we could do that for you. We look forward to seeing you here again soon!

Empleados con los que trabajó

Cliente verificado
Rathdrum, ID
Ford E450
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/09/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Took my motor home in for a recall on the power steering hoses and also an oil change.
Set up an appointment at Mike White Ford for November 14, but they told me that I could bring it in earlier and they would work on it earlier when they had some spare time. Took it in the 1st of November got it back on November 7th, was very surprised to get it back that soon everything was done right and all the crew down there were very professional and friendly.
Gabriella L. de Mike White Ford of Coeur d'Alene respondió el 11/16/2023 10:27 AM

Thank you for your fantastic review! We are so pleased to hear that you received such excellent service and that your vehicle was returned to you so quickly. Our team works hard to make sure that our customers are getting the best experience possible. We value your business and are glad you chose us!

Empleados con los que trabajó

BJ
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BRANDON J.
Saint Maries, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/09/2023
cliente verificadoCliente Verificado
10
Categoría: Service
excellent turn around time
we really appreciated the service and quick turnaround time that this company delivered.
Gabriella L. de Mike White Ford of Coeur d'Alene respondió el 11/09/2023 02:43 PM

Thank you for your positive review, Brandon. We are delighted that we could provide you with a satisfactory service experience and that you were pleased with our quick turnaround. We always strive to deliver a high level of customer care and satisfaction - it's great to hear that we were able to meet your expectations.

Empleados con los que trabajó

WB
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WILLIAM B.
Sandpoint, ID
Ford F250
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/15/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Service experience
The work experience was very good and the service personnel are very knowledgeable
Gabriella L. de Mike White Ford of Coeur d'Alene respondió el 10/19/2023 10:38 AM

William, we're happy to hear that your work experience with us was good and that you found our service personnel to be knowledgeable. We strive to provide the best customer experience possible, and we value your feedback. Thank you for choosing Mike White Ford of Coeur d'Alene!

Empleados con los que trabajó

MS
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MICHAEL S.
Saint Maries, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/11/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Service check engine
Service department chased down a check engine error for high temperature and offered several options for repair. They acquired parts and completed repairs quickly. Cost came in under the quote.
Gabriella L. de Mike White Ford of Coeur d'Alene respondió el 10/14/2023 12:04 AM

Thank you, Michael, for taking the time to share your experience with us. We are proud to have provided you with efficient service and appreciate your trust in us. We are glad to hear that the repairs were completed quickly and that the cost was less than the quote. We strive to provide top-notch service and are pleased our work met your expectations.

Empleados con los que trabajó

JW
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JOHN W.
Dalton Gardens, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/05/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Completed on time.
Warranty repair completed with no hassle and on time.
Gabriella L. de Mike White Ford of Coeur d'Alene respondió el 10/09/2023 10:20 AM

Thank you so much for your feedback, John! We're glad to hear that your repair visit was hassle-free and on time. Our team works hard to ensure all our customers receive the highest level of service. We appreciate you choosing Mike White Ford of Coeur d'Alene and hope you have many more pleasant experiences with us.

Empleados con los que trabajó

Cliente verificado
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/01/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Great service
They is quite a waiting list to get service but, service has always been great for me.
Gabriella L. de Mike White Ford of Coeur d'Alene respondió el 10/04/2023 09:19 AM

Thank you for your kind words about our service! We are so pleased to hear that you had a great experience with us. We do our best to make sure everyone gets the best service possible, even with our busy schedule. We appreciate your patience and your loyalty.

Empleados con los que trabajó

JE
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JAMES E.
Coeur D Alene, ID
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
09/28/2023
cliente verificadoCliente Verificado
8
Categoría: Service
Good
The work is always done well! It’s getting your vehicle in without waiting so long for an appointment. Always 3-4 weeks out
Gabriella L. de Mike White Ford of Coeur d'Alene respondió el 10/04/2023 09:21 AM

We are glad that you have been pleased with the work done on your vehicle. We are sorry to hear that it has been difficult to make an appointment. We are continuously working to improve our appointment system, so that our customers can get in and out with minimal wait time. Thank you for your feedback and for being a valued customer.

Empleados con los que trabajó

OM
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OREN M.
Kingston, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/26/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Took car in to have hood latch checked because would not open and close properly
I arrived at my appointed time and was met with smiles and good morning. I was asked what I was there for and we went over things so I new exactly what to expect a very nice and polite young man by the name of Matt assisted me was very kind considerate and explained every thing very well asked if I needed any thing while waited for my car . Nice to be met with some one happy, has a smile and cares about his customers seeing as I’m a senior lady I don’t always get that kind of great greeting . I can’t say enough about him don’t let him get away. My car was done at the estimated time and I was on my way actually met the mechanic to just as pleasant great bunch of people there.
Gabriella L. de Mike White Ford of Coeur d'Alene respondió el 09/27/2023 06:11 PM

Thank you for taking the time to leave a review, Oren. We are so glad to hear that you felt welcomed and appreciated when you visited our dealership. We really appreciate your kind words about Matt. We are committed to making sure our customers are taken care of and it sounds like you had a wonderful experience here.

Empleados con los que trabajó

SC
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SHANNON C.
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/11/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Top notch service department
My vehicle was towed to the dealership and went in for service; amazingly I had my car back in a day! They quickly diagnosed and fixed the issue. Matt in the service department was wonderful, kind, and quick to communicate. I really appreciate the team for getting me back on the road quickly.
Gabriella L. de Mike White Ford of Coeur d'Alene respondió el 09/11/2023 12:30 PM

Thank you, Shannon, for your excellent review. We are so happy to hear that Matt was helpful and that we were able to diagnose and repair your vehicle quickly. We greatly appreciate your business and are glad that you are back on the road.

Empleados con los que trabajó

CG
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CHARLIE G.
Coeur D Alene, ID
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
09/01/2023
cliente verificadoCliente Verificado
0
Categoría: Service
Never stepping foot in your dealership again!
Have purchased multiple vehicles from you and I will never do business here again. Mike white has treated us like garage. If you want details then you can contact me for more information. Because it's a long list!
Empleados con los que trabajó

SP
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STEVEN P.
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/13/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Did a great job
Took care of the problem.
Gabriella L. de Mike White Ford of Coeur d'Alene respondió el 08/16/2023 04:39 PM

Thank you for choosing Mike White Ford of Coeur d'Alene and for your positive review. We are glad to hear that we were able to take care of your needs. We appreciate your support and look forward to serving you again in the future.

Empleados con los que trabajó
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