MB

Matt Brunner

Calificación General
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(244 reviews)
75

EE
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EDWARD E.
Boise, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/19/2024
cliente verificadoCliente Verificado
10
Categoría: Service
Oil change & key fob program
Efficient & courteous
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 07/19/2024 05:41 PM

We're thrilled to hear about your positive experience with us, Edward! Our team takes pride in providing efficient and courteous service to all our customers. Thank you for choosing Mike White Ford of Coeur d'Alene, and we look forward to seeing you again in the future!

Empleados con los que trabajó

MK
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MICHAEL K.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/18/2024
cliente verificadoCliente Verificado
10
Categoría: Service
Fast Friendly Service
My Rangers Right Front tire developed a slow leak. I called early morning and was told that due to their service schedule they were backlogged, but I could bring the truck in, and that it may take 3 or more hours before they could get to it. I was very pleased that they could fit my truck in. I had the truck back in less than 4 hours. I am very happy that is all it took. They went the extra mile to meet my needs. Thank You
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 07/18/2024 05:00 PM

We're delighted to hear that we were able to promptly address the slow leak in your Ranger's right front tire, Michael. Our team always strives to accommodate our customers' needs, even during busy service schedules. Thank you for taking the time to share your positive experience, and we look forward to being of assistance in the future.

Empleados con los que trabajó

Cliente verificado
Harrison, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/25/2024
cliente verificadoCliente Verificado
10
Categoría: Service
Very pleasant
We both enjoyed working with Mark. He worked with us to find & understand what we were looking for in a vehicle. We test drove 3 different Bronco’s. When the 2022 Bronco Sport with low mileage, looked new, arrived on the lot, we test drove it & decided to purchase! Through the whole process of our purchase, everyone at the dealership were caring, friendly & thorough. Finally we drove to Missoula & back, the performance was great & the gas mileage was over 26mpg! We love it! Thanks again.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 06/25/2024 08:36 AM

We're thrilled to hear that Mark provided such exceptional service and helped you find the perfect vehicle to meet your needs. It's fantastic to know that you had a great experience with our team and that you're enjoying your new 2022 Bronco Sport. Thank you for choosing us, and we're delighted that the vehicle is exceeding your expectations. Should you need anything else in the future, don't hesitate to reach out. Safe travels in your new Bronco Sport!

Empleados con los que trabajó

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VAUGHN G.
Coeur D Alene, ID
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
06/08/2024
cliente verificadoCliente Verificado
8
Categoría: Service
Problem Solving on ignition
Ok so in all totality I give them a 4. What they did for us and the cost I was pleasantly surprised so that to me was worth a 5. Follow up calls though never happened when was told they would be. Because of days off ball was dropped between other people at the Managers desk. So the communication was very lacking. If you say you’re going to follow up with a phone call please do. Don’t leave us guessing or have to call in more than once to get the information we were told was forthcoming. Just some advice from someone in Industrial Sales for over 30 years. It’s ok to say I don’t know yet, keep the communication lines open.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 06/08/2024 04:47 PM

We appreciate your detailed feedback, Vaughn. It's great to hear that you were pleasantly surprised by the service and cost you received. However, we understand the importance of consistent communication, and we apologize for the dropped ball in that aspect. Your advice is well-received, and we will strive to improve our follow-up procedures to ensure better communication in the future. Thank you for sharing your experience with us as someone with extensive experience in sales. Your insights are valuable, and we'll work to do better.

Empleados con los que trabajó

Cliente verificado
Newman Lake, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/06/2024
cliente verificadoCliente Verificado
10
Categoría: Service
Transmission
Good job
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 06/06/2024 12:51 PM

Thank you for the awesome 5-star review! We're thrilled to hear that you had a great experience with us. If there's anything else we can do for you, just let us know. We appreciate your support and look forward to seeing you again in the future!

Empleados con los que trabajó

Cliente verificado
Hayden, ID
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
06/05/2024
cliente verificadoCliente Verificado
5
Categoría: Service
Third time is not a charm
Mike White staff was very professional as always. My issue is that a repair to the oil pan assembly is being done for the third time on my 2015 F 150 which has only 63K miles on it. I was told that a recent technical bulletin from Ford indicated that the repair of the leaking oil pan assembly requires a replacement of the valve covers which was not done during the first two repairs, both of which cost something in the neighborhood of $900 to be followed by this third repair which is quoted at over $3,000. I was told by staff that Ford needs to hear about this and was given the number to call. The customer relations staff I visited simply relayed to me that my 7year/70,000 warranty was expired. I understand this issue is likely a Ford Motor rather than Mike White, but someone should have some accountability for nearly $5000 in repair costs to fix the same leaking oil pan.
To top it off, the quote had a $100 inspection fee tacked onto the $3,000+ quote to fix.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 06/05/2024 11:37 AM

Thank you for your honest review. We sincerely apologize for the experience you had at our dealership. Your feedback is important to us, and we take your concerns very seriously. Your safety and satisfaction are our top priorities and we are sorry we missed the mark. We would appreciate the opportunity to investigate this matter further and address the issues you encountered. Could you please provide us with your contact information so that we can reach out to you directly? We want to make sure that we can rectify the situation and ensure that this type of experience does not happen again in the future. Again, we apologize for any inconvenience caused and appreciate your patience. Your feedback helps us improve and deliver better service. We look forward to hearing from you soon.

Empleados con los que trabajó

AP
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ANJELIQUE P.
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/21/2024
cliente verificadoCliente Verificado
10
Categoría: Service
excellent service
prompt, thorough and curtious service
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 05/21/2024 06:32 AM

Hi, Anjelique! We're delighted to hear about your positive experience with our team! Providing prompt, thorough, and courteous service is what we strive for with every customer. Thank you for taking the time to share your feedback, we appreciate your support!

Empleados con los que trabajó

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VICTORIA K.
Tekoa, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/20/2024
cliente verificadoCliente Verificado
10
Categoría: Service
Matt
Matt in the service department was amazing! He delt with my warranty company and got me the best possible outcome. They also did the repairs in record time for me. I am very happy with all of the service department. And will definitely recommend them.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 05/20/2024 05:51 PM

Thank you for your feedback, Victoria! We're thrilled to hear about your exceptional experience with Matt in our service department. It's good to know that he went above and beyond to handle your warranty claim and ensure a swift resolution. Thank you for recommending us – we truly appreciate your support!

Empleados con los que trabajó

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PATRICIA M.
Rathdrum, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/10/2024
cliente verificadoCliente Verificado
9
Categoría: Service
Service
They were pleasant and fast as to get checked in also calling to give you update on your vehicle
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 05/10/2024 12:07 PM

We're thrilled to hear that you had a pleasant and efficient experience with us, Patricia! Providing fast and attentive service is always a top priority for us, and we're glad to hear we hit the mark. Thank you for taking the time to share your positive feedback, and we look forward to serving you again in the future.

Empleados con los que trabajó

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THOMAS O.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/27/2024
cliente verificadoCliente Verificado
10
Categoría: Service
Explorer
We had issues for the explorer not running good enough to take out the road. Had it towed to Mike White Ford without an appointment and the got it taken care of within a couple days. Also delivered back to our home in the morning my wife needed it for work
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 04/27/2024 10:16 AM

Thank you, Thomas! We're thrilled to hear that we were able to swiftly resolve the issues with your Explorer and have it back on the road promptly. Providing convenience and efficient service is a top priority for us, and we're glad we could deliver on that. Thank you for choosing Mike White Ford for your vehicle needs. We look forward to serving you again in the future.

Empleados con los que trabajó

MK
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MARTY K.
Fernwood, ID
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
04/18/2024
cliente verificadoCliente Verificado
5
Categoría: Service
Recalls and oil change
Not sure why I had to pay for a rental car. It was there for recall notices plus oil change. It has a full warranty on it and it’s only got 20,000 miles on it. Can you explain to me why I had to pay for a rental??
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 04/19/2024 11:17 AM

Thank you, Marty, for your honest review. We sincerely apologize for the experience you had at our dealership. Your feedback is important to us, and we take your concerns very seriously. Your safety and satisfaction are our top priorities and we are sorry we missed the mark. We would appreciate the opportunity to investigate this matter further and address the issues you encountered. Could you please provide us with your contact information so that we can reach out to you directly? We want to make sure that we can rectify the situation and ensure that this type of experience does not happen again in the future. Again, we apologize for any inconvenience caused and appreciate your patience. Your feedback helps us improve and deliver better service. We look forward to hearing from you soon.

Empleados con los que trabajó

HL
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HENRY L.
Colbert, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/16/2024
cliente verificadoCliente Verificado
10
Categoría: Service
Had an awesome experience at Mike White.
I had brought my F150 with transmission issues to another dealer and was told it is not throwing code so let them know when that happens and bring it back in. They talked me into a tranny flush and did nothing for $350. I bring it to Mike White and felt with Matt and they connected to my computer and found several codes of transmission slip. They went through the whole truck and installed new transmission under warranty. It was so helpful they even had a loaner for me so I don’t have to go to the rental shop. I thought the level of professionalism and care was next level and would recommend to anyone who need it.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 04/16/2024 01:51 PM

We are thrilled to hear about your positive experience with us, and we appreciate you taking the time to share it, Henry! It's fantastic to know that our team, especially Matt, was able to efficiently diagnose the transmission issues with your F150 and provide a thorough solution under warranty. We always strive to provide top-notch service, and we're glad we could assist you promptly and offer a loaner for your convenience. Thank you for recommending us, and we look forward to the opportunity to assist you in the future should the need arise. Drive safely!

Empleados con los que trabajó

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CORY S.
Athol, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/10/2024
cliente verificadoCliente Verificado
10
Categoría: Service
Very happy
Great service
Gabriella L. de Mike White Ford of Coeur d'Alene respondió el 04/15/2024 03:47 PM

We appreciate your positive feedback, Cory! Our team works hard to provide excellent service, and we're glad to hear that you had a great experience at Mike White Ford. If there's anything else we can do for you, just give us a shout.

Empleados con los que trabajó

TC
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THOMAS C.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/23/2024
cliente verificadoCliente Verificado
10
Categoría: Service
Oil chance and tire rotation
Quick and professional
Gabriella L. de Mike White Ford of Coeur d'Alene respondió el 03/27/2024 10:02 AM

Thomas, thanks for the stellar review! We're thrilled to hear that you had a quick and professional experience with us. Our team always aims to provide top-notch service, and it's great to know that we hit the mark for you. If you need anything else in the future, don't hesitate to reach out. Safe travels!

Empleados con los que trabajó

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LISA C.
Post Falls, ID
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
03/23/2024
cliente verificadoCliente Verificado
0
Categoría: Service
When it was Tom Addis it was a company of integrity but now it’s a horrible experience and you are lied
The service department does not even deserve a one star rating. I will drive to Spokane dealerships before I ever step foot in Mike White Ford.
Gabriella L. de Mike White Ford of Coeur d'Alene respondió el 03/27/2024 10:02 AM

We sincerely apologize for the experience you had at our dealership. Your feedback is important to us, and we take your concerns very seriously. Your safety and satisfaction are our top priorities and we are sorry we missed the mark. We would appreciate the opportunity to investigate this matter further and address the issues you encountered. Could you please provide us with your contact information so that we can reach out to you directly? We want to make sure that we can rectify the situation and ensure that this type of experience does not happen again in the future. Again, we apologize for any inconvenience caused and appreciate your patience. Your feedback helps us improve and deliver better service. We look forward to hearing from you soon.

Empleados con los que trabajó

Cliente verificado
Rathdrum, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/07/2024
cliente verificadoCliente Verificado
10
Categoría: Service
Fast, courteous professional
Our truck was repaired quickly and the service was great
Gabriella L. de Mike White Ford of Coeur d'Alene respondió el 03/08/2024 11:26 AM

We're thrilled to hear that your truck was repaired quickly and that you had a great service experience with us. Our team always aims to provide efficient and top-notch service. We appreciate your support and look forward to assisting you with any future automotive needs.

Empleados con los que trabajó

Cliente verificado
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/28/2024
cliente verificadoCliente Verificado
10
Categoría: Service
Great Job
Great job guys. As usual, your team knocked it out of the park.
Gabriella L. de Mike White Ford of Coeur d'Alene respondió el 03/04/2024 12:20 PM

We're thrilled to hear that you had a great experience with us, and we're grateful for your continued support. Our team is always here to knock it out of the park for you! Thank you for taking the time to share your positive feedback, and we look forward to serving you again in the future. Thanks again!

Empleados con los que trabajó

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SCOTT C.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/19/2024
cliente verificadoCliente Verificado
10
Categoría: Service
Recall Fix
Driver’s side door wouldn’t latch during extreme cold weather. Was scheduled in timely manner and they fixed all 4 doors.
Gabriella L. de Mike White Ford of Coeur d'Alene respondió el 02/19/2024 10:21 AM

We're pleased that we could promptly address the door latch issue during the cold weather, Scott! Ensuring your safety and satisfaction is our top priority. Thank you for sharing your experience with us. Have a great day!

Empleados con los que trabajó

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JASON A.
Coeur D Alene, ID
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
02/17/2024
cliente verificadoCliente Verificado
6
Categoría: Service
2023 Ford Maverick Tremor recall
Dropped my Maverick off for safety recall as scheduled. Recall was for Body Control Module reprogramming. After check in with service counter I stepped inside to get a cup of coffee.

Saw my Maverick was now sitting outside unattended with window down while it rained outside, unlocked and keys still in the ignition. Called the service writer out to secure my vehicle properly. Recall completed by later that morning.
Gabriella L. de Mike White Ford of Coeur d'Alene respondió el 02/19/2024 10:20 AM

We're sorry about your recent experience with us, Jason! Your feedback is important, and we take your concerns seriously. We'll make sure to prevent anything like that from happening again. Thank you for bringing this to our attention. 

Empleados con los que trabajó

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GINA Z.
Hayden, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/24/2024
cliente verificadoCliente Verificado
10
Categoría: Service
Excellent customer service
I always feel the customer service is excellent everyone is always so helpful!
Gabriella L. de Mike White Ford of Coeur d'Alene respondió el 01/29/2024 12:20 PM

Thank you for your kind review! We're thrilled to hear that you had an excellent experience with our customer service team. We strive to provide helpful and friendly assistance to all of our customers. We appreciate your support and look forward to continuing to provide you with exceptional service.

Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.