MB

Matt Brunner

Calificación General
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(247 reviews)
74

BW
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BRYAN W.
Rathdrum, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/15/2025
cliente verificadoCliente Verificado
8
Categoría: Service
Check on engine warning light
The problem was found before any damage to other parts of the vehicle.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 04/15/2025 08:17 PM

Oh, wow, Bryan! We're glad to hear that we caught the issue before it could turn into a full-blown drama! Our team always aims to be like the superhero of vehicle maintenance, swooping in just in time. It’s great to know we had your back and kept the rest of your vehicle safe. Thanks for sharing your experience!

Empleados con los que trabajó

JD
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JULIE D.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/11/2025
cliente verificadoCliente Verificado
10
Categoría: Service
Warranty Recall
I was able to make an appointment for the warranty recalls right away. Their service department was excellent. Not only did they fix the recalls, they also checked fluid levels, brakes and tires while my car was there. I received a text message after dropping my car off and when the service was completed. When I got there they explained everything that was done and my car was waiting for my outside the door without having to wait.
Thank you for the exceptional service.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 04/12/2025 12:14 PM

We're glad to hear that your visit to our service department hit all the right notes, Julie! We're thrilled that our team got your recalls handled and went the extra mile with fluid checks, brakes, and tires—consider us the pit crew for your trusty vehicle. We aim to keep you in the loop with those handy text updates so you’re not left guessing. Your appreciation for the service means a lot to us. Thanks for being part of the Mike White Ford family!

Katrina S. de Mike White Ford of Coeur d'Alene respondió el 04/12/2025 12:14 PM

We're glad to hear that your visit to our service department hit all the right notes, Julie! We're thrilled that our team got your recalls handled and went the extra mile with fluid checks, brakes, and tires—consider us the pit crew for your trusty vehicle. We aim to keep you in the loop with those handy text updates so you’re not left guessing. Your appreciation for the service means a lot to us. Thanks for being part of the Mike White Ford family!

Empleados con los que trabajó

SL
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SCOTT L.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/10/2025
cliente verificadoCliente Verificado
10
Categoría: Service
Excellent service
I was about 5 minutes early to my appointment and they brought me right in to the service area ,went over my paperwork and told it me would be done approximately 2-3 PM. They asked if I would be waiting or did I need a ride home. I waited for the courtesy vehicle to return from a run ,approximately 5 minutes, and they took me home. The service employee called me and told me the vehicle was done and that someone was driving my car to my house. So yes I was very impressed by my service yesterday! I will continue to bring my car here and will recommend others here as well.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 04/10/2025 06:51 PM

It sounds like our team really hit the mark with your recent visit, Scott, and we couldn't be happier to hear that. We do our best to give everyone the royal treatment, even if that means being a little earlier ourselves. It’s great to know the courtesy vehicle made your day a bit easier too. Plus, who doesn’t love having their car delivered right to their door? We appreciate your trust in us and your willingness to spread the word—who knew car maintenance could come with such a fan club? If you ever have questions or need assistance, just give us a shout!

Empleados con los que trabajó

NW
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NICK W.
Kellogg, ID
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
03/31/2025
cliente verificadoCliente Verificado
3
Categoría: Service
Still leaking coolant.
Bright my truck in for the second time to be looked at for a coolant leak. Water pump replaced this time and the leak is still very persistent and did not slow at all. Now I have to return a THIRD time for the same issues
Empleados con los que trabajó

MJ
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MICHAEL J.
Hayden, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/05/2025
cliente verificadoCliente Verificado
10
Categoría: Service
2023 Maverick radio fix.
Service guy Matt kept me updated and had courteously driver drive me back and forth to pick up truck. They even gave me free car wash coupon. Thanks guys!
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 02/06/2025 12:37 AM

We appreciate you taking the time to share your experience, Michael! It sounds like Matt has earned his superhero cape with all those updates and rides. We'll make sure to keep the car wash coupons flowing—everyone loves a sparkling vehicle! Thanks for choosing us, and we look forward to assisting you again in the future. 

Empleados con los que trabajó

Cliente verificado
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/04/2025
cliente verificadoCliente Verificado
10
Categoría: Service
Fusion is Fixed
Matt in your service department truly cares about service and the impact on customers not having their vehicles drivable. The time to get it in was over a week but your relationship with the tow company made even that easy. The bill was incredibly cheaper than ever expected. For a stressful event like my car breaking down, Mike White Ford made it incredibly manageable. Thank you!!
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 02/04/2025 09:28 AM

We appreciate you taking the time to share your experience! It sounds like Matt in our service department pulled off quite the superhero trick, transforming a breakdown hassle into a manageable situation. It's great to hear that our partnership with the tow company helped ease the wait, and we're happy the bill didn’t break the bank! We're always here to lend a helping hand when your vehicle decides to take an unexpected vacation. Wishing you smooth travels ahead!

Empleados con los que trabajó

BG
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BRETT G.
Elk, WA
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
02/03/2025
cliente verificadoCliente Verificado
1
Categoría: Service
What is the Meaning of an Appointment
Droppped my truck off for a 7:00 am appointment for an Oil Change and tire rotation. I was told it would be done at 12:00. I got dropped off at 1:00 and they had not even started on it.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 02/19/2025 01:03 PM

Hi Brett, I apologize that our team was not able to meet the agreed upon time expectation for your service. We understand that service appointments are already an interruption to your normal schedule and unexpected delays only create more challenges. THANK YOU for giving us a second opportunity to service your vehicle and diagnose your air dam fault. It looks like the technician and advisor were able to complete everything ahead of schedule and I hope that has restored your faith in our service team. Should you have any additional questions or concerns please contact Chelsea at 208-664-9211 or cwhite@mikewhiteford.com.

Empleados con los que trabajó

JL
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JEFFREY L.
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/26/2025
cliente verificadoCliente Verificado
10
Categoría: Service
Sync service update
Service was done as expected in a timely manner.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 01/26/2025 09:08 AM

We appreciate you taking the time to share your experience with us, Jeffrey. It’s great to hear our team hit the mark on both service and timing! We know life can be hectic, so we aim to keep everything running smoothly—just like a well-oiled machine. We look forward to keeping that momentum going on your next visit.

Empleados con los que trabajó

KK
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KEVIN K.
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/24/2025
cliente verificadoCliente Verificado
8
Categoría: Service
Great Job, Thanks!
they were great! timely, provided ride to/from work, and got the thing completely fixed! Thank you!
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 01/24/2025 04:08 PM

We appreciate your feedback, Kevin! It sounds like you received top-notch service all-around. We’re glad we could take care of everything for you. If there’s anything else we can do to keep you on the road - just let us know!

Empleados con los que trabajó

Cliente verificado
Nine Mile Falls, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/07/2025
cliente verificadoCliente Verificado
10
Categoría: Service
Great services department
Every interaction I had with members in the services department was exceptional. They work super efficiently and had my car ready sooner than expected.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 01/07/2025 12:37 PM

We appreciate your feedback about our service department. It sounds like our team was on a mission to impress, and we're glad they had your car ready so quickly! Providing efficient and friendly service is what we aim for, and it's great to hear that you experienced just that. Your satisfaction is our reward, so this review made our day!

Empleados con los que trabajó

Cliente verificado
Rathdrum, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/03/2025
cliente verificadoCliente Verificado
8
Categoría: Service
Fixed and on the road again
Limped my truck in with a bad wheel bearing, had it diagnosed and back on the road in a few days, thanks for the quick turnaround time
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 01/03/2025 04:15 PM

We appreciate you taking the time to share your experience! It sounds like our team worked some serious magic to get you back on the road in record time. Nothing like a speedy turnaround to keep you rolling smoothly. If your truck ever needs a tune-up or just a friendly chat, you know where to find us!

Empleados con los que trabajó

RC
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REBECCA C.
Rathdrum, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/21/2024
cliente verificadoCliente Verificado
10
Categoría: Service
Had a great experience!
I would give Joe 10 stars if it was available!
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 12/21/2024 05:28 PM

Thanks, Rebecca! It's fantastic to hear that Joe made such a positive impression! It sounds like he went above and beyond to provide you with an exceptional experience. We'll be sure to pass along your glowing review to him—if he takes to wearing a superhero cape, you'll know why! If there's anything else we can help you with, just let us know. Safe travels!

Empleados con los que trabajó

Cliente verificado
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/18/2024
cliente verificadoCliente Verificado
10
Categoría: Service
Took my truck in to have a time-consuming repair
My truck had a repair that took the whole day so they lent me a rental.

It was a newer bronco sport with heated seats and all sorts of fancy bells and whistles on it

I felt a little spoiled

But I just want to say that the service person should’ve showed me how to open the gas tank and how to turn the heat down on the heated seats.

I had to look up some YouTube videos to discover how to do both of those things.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 12/18/2024 01:15 PM

We’re glad to hear that you enjoyed your time with the Bronco Sport! It sounds like a great ride, complete with heated seats—perfect for those chilly days. We also appreciate your feedback regarding the service you received. We'll make sure to give more comprehensive instructions to prevent any future YouTube expeditions. Your comfort and ease are important to us, and we want every experience to be as smooth as possible.

Empleados con los que trabajó

Cliente verificado
Rathdrum, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/17/2024
cliente verificadoCliente Verificado
10
Categoría: Service
very fast repair
very fast repair. looked at and repaired same day part was in stock.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 12/17/2024 10:14 PM

We're glad to hear that your repair was completed so quickly! It's like we have a secret superpower when it comes to getting parts in stock and making things run smoothly. If you ever need anything else, you know where to find us. Here’s to more speedy service in the future!

Empleados con los que trabajó

KV
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KEITH V.
Rathdrum, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/10/2024
cliente verificadoCliente Verificado
8
Categoría: Service
They did what they said
Everything went as they said, they did a nice clean job. No complaints.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 12/10/2024 03:39 PM

We genuinely appreciate your feedback, Keith! It's great to hear that everything went smoothly and that we were able to keep things clean and tidy for you. We aim to make the car buying or servicing experience as painless as possible—like a well-oiled machine. If there's ever anything more we can do for you, don't hesitate to let us know!

Empleados con los que trabajó

CW
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CHARLES W.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/12/2024
cliente verificadoCliente Verificado
10
Categoría: Service
Great Job
Matt and his Service Department team did a great Job! Had a non-flashing “Engine Check” alarm on the dash board. Diagnosed one day, fixed two days later. Andrew did a fine job on the shuttle, too! Enjoyed, as usual, my chats with Curly in sales while waiting for the shuttle!

Thank you, CSW
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 11/12/2024 07:10 AM

Thanks, Charles! We're glad to hear that Matt and the Service Department team were on the case fast to diagnose and fix your engine check alarm. Kudos to Andrew for making the shuttle ride enjoyable, and it's always nice to have a little chat with Curly in sales—sounds like a great way to pass the time. We appreciate your business and look forward to keeping your vehicle in tip-top shape!

Empleados con los que trabajó

Cliente verificado
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/11/2024
cliente verificadoCliente Verificado
10
Categoría: Service
Great team
Always professional and knowledgeable, I really appreciate the shuttle service
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 11/11/2024 04:22 PM

We appreciate your positive feedback! It's great to hear that our team has made a lasting impression with their professionalism and knowledge. We aim to make your experience as convenient as possible. If you ever have questions or need assistance, just give us a shout!

Empleados con los que trabajó

KO
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KENNETH O.
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/05/2024
cliente verificadoCliente Verificado
10
Categoría: Service
Service Dept
Matt our Service Adviser was great to work with. He handled all the details and kept in touch with us. By far the best service experience we have had to date
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 11/05/2024 05:02 PM

We're glad to hear that Matt made such a positive impression during your service visit, Kenneth! Keeping in touch and handling the details can be quite the task, so it’s fantastic to know he was on top of it all. We're always aiming for service that stands out, and it sounds like we hit the mark this time. Here’s to many more great experiences ahead!

Empleados con los que trabajó

DS
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DANIEL S.
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/01/2024
cliente verificadoCliente Verificado
10
Categoría: Service
GREAT CUSTOMER SERVICE
I've had an issue with my SYNC not working correctly. I had my car in twice to have the software updated. I was told my screen (APIM) would not upload the new software and needed to be replaced. This was not covered under warranty.
With a discussion with Manny the Service Manager, he took care of me and gave a good discount on the replacement of the APIM. All is working great now and very happy with how they took care of me. Thank you, Manny and Matt,
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 11/01/2024 03:28 PM

Thanks for the review, Daniel! We’re glad to hear that your experience turned around after your earlier frustrations with the SYNC system! It’s great that Manny and Matt stepped in to save the day and set you up with a working APIM—stronger than ever, we hope. Your satisfaction means a lot, and we appreciate you taking the time to share your journey with us. Here’s to smooth sailing with your software from here on out!

Empleados con los que trabajó

Cliente verificado
Post Falls, ID
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
11/01/2024
cliente verificadoCliente Verificado
8
Categoría: Service
Great Service for Transmission Problem
I purchased 2018F150 from this dealership and they stood behind their product when my 10-speed transmission became a problem. They recently replaced the transmission at no cost to me and resolved an exhaust leak that occurred during the transmission replacement. Their service was excellent and they worked hard to keep my truck in good working order. I greatly appreciate their customer service and responsiveness.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 11/01/2024 12:37 PM

We appreciate you taking the time to share your experience with us. It sounds like your F150 has been through a bit of a workout, but we’re glad we could step in and give it the TLC it needed. We're equally impressed with your patience while we sorted out the transmission situation and the little surprise exhaust leak that decided to join the party. Your kind words about our customer service and responsiveness are valued, and we’ll keep working hard to make sure your truck has only smooth roads ahead. Here’s to many more adventures in your trusty ride!

Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.