MB

Matt Brunner

Calificación General
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(260 reviews)
75

RS
gravatar
ROBERT S.
Osburn, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/30/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Excellent Service
Professional environment with very personable employees. Matt took very good care of me.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 02/01/2022 02:40 PM

Robert, thank you for the excellent review! We're very proud of our team and so glad that you had good experiences with them. We'll be sure to pass along your kind words to Matt!

Empleados con los que trabajó

Cliente verificado
Hauser, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/29/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Oil change
As usual everything went good!
Haley B. de Mike White Ford of Coeur d'Alene respondió el 02/01/2022 02:37 PM

Anonymous, thank you for the 5 star review. We're so grateful that you choose to keep returning to us. We look forward to serving you again in the future!

Empleados con los que trabajó

SL
gravatar
SUSAN L.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/27/2022
cliente verificadoCliente Verificado
9
Categoría: Service
Great service
Had a scheduled oil change. Was met right on time in the service dept. and service completed in timely manner as I waited in the comfortable lounge area.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 01/28/2022 10:56 AM

Susan, thank you for the great review. We're so glad that everything went smoothly and timely while you waited! Thank you for choosing Mike White Ford!

Empleados con los que trabajó

JS
gravatar
JOHN S.
Rathdrum, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/24/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Service
Very well informed. Love bringing my vehicle here..?
Haley B. de Mike White Ford of Coeur d'Alene respondió el 01/28/2022 10:44 AM

John, thank you for the 5 star review! We're very proud that you enjoy taking your vehicle here! We love serving you! Thank you for choosing Mike White Ford!

Empleados con los que trabajó

RP
gravatar
ROBERT P.
Blanchard, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/23/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Oil change/inspection
Thanks for the timely service. It would be nice if the service guy would try harder to get the oil in the engine and not on top of it...lol thank you though guys we appreciate you taking care of our families truck.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 01/25/2022 02:45 PM

Robert, thank you for the kind review. We appreciate you trusting us to take care of your family's truck! We've also passed along your words to our techs to be a bit more careful. Thank you for choosing Mike White Ford!

Empleados con los que trabajó

RS
gravatar
RICK S.
Hayden, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/22/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Great as expected
Oil change price is competitive with anyone. Staff courteous and professional.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 01/25/2022 02:43 PM

Rick, thank you for your great review! We're so glad that your oil change experience went well! We look forward to serving you again in the future!

Empleados con los que trabajó

TH
gravatar
TERRY H.
Spokane, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/22/2022
cliente verificadoCliente Verificado
10
Categoría: Service
awesome customer service....
great customer service
Haley B. de Mike White Ford of Coeur d'Alene respondió el 01/25/2022 02:37 PM

Terry, thank you for the awesome review! We're so glad that you had such a great experience! Thank you for choosing Mike White Ford!

Empleados con los que trabajó

LG
gravatar
LEONARD G.
Coeur D'Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/21/2022
cliente verificadoCliente Verificado
10
Categoría: Service
OIL CHANGE
no problems
Haley B. de Mike White Ford of Coeur d'Alene respondió el 01/25/2022 02:35 PM

Leonard, thank you for the 5 star review! We're so glad that your oil change went smoothly. We look forward to serving you again in the future!

Empleados con los que trabajó

TP
gravatar
THOMAS P.
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/21/2022
cliente verificadoCliente Verificado
5
Categoría: Service
Oil change
Mike White Ford has friendly people and I’m always satisfied with the work done. My only complaint is the amount of time I have to wait to schedule a service (oil change), on that I would give you one star.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 01/25/2022 02:34 PM

Thomas, thank you for the 5 star review. We're so glad that you enjoy your service experiences with us. We are working on hiring additional technicians so that we can speed up our wait times. Thank you for choosing Mike White Ford!

Empleados con los que trabajó

AM
gravatar
ALLISON M.
Athol, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/18/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Excellent service
Started out as a service appointment. I had a few concerns that I brought up and instead of rescheduling me out another two months, they addressed and fixed everything that popped up! I can’t tell you how much I appreciate that being that it’s middle of winter and I don’t live in town!
Sitting in the lobby, I had two or three other employees just say hi and ask me how my day was going. So everyone is always so friendly every time I am there.
Thank you to the service and parts department!! Bought some swag too!! Thank you also to the others who reach out to those of us sitting in the lobby patiently waiting for our vehicles!!
Haley B. de Mike White Ford of Coeur d'Alene respondió el 01/25/2022 02:15 PM

Allison, thank you for the outstanding review. We're so glad that you had such a positive experience! We look forward to serving you again in the future!

Empleados con los que trabajó

JA
gravatar
JUDY A.
Dalton Gardens, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/14/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Oil change
Na
Haley B. de Mike White Ford of Coeur d'Alene respondió el 01/25/2022 01:44 PM

Judy, thank you for the 5 star review. We look forward to serving you again in the future!

Empleados con los que trabajó

DR
gravatar
DOUGLAS R.
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/14/2022
cliente verificadoCliente Verificado
0
Categoría: Service
ford recall work
The work on my car was completed significantly faster that the initial estimate. Outstanding.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 01/25/2022 01:41 PM

Douglas, thank you for the outstanding review! We're so glad that we were able to beat the time estimate! Thank you for choosing Mike White Ford!

Empleados con los que trabajó

SF
gravatar
STEPHEN F.
Athol, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/12/2022
cliente verificadoCliente Verificado
9
Categoría: Service
A good experience
Took my F150 in for service and like always I have always found there service techs friendly. While waiting, the service tech contacted me requesting my authorization to change the cabin filter and air filter. Thanks for your time and great service.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 01/12/2022 04:55 PM

Stephen, thank you for the good review. We're so glad that your F150 service experience was pleasant and successful. Thank you for choosing Mike White Ford!

Empleados con los que trabajó

gravatar
Cliente verificado
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/11/2022
cliente verificadoCliente Verificado
10
Categoría: Service
Excellent service.
Everyone was very knowledgeable and the service was fast. They checked everything and explained everything to me very clearly as to what they were doing.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 01/12/2022 04:51 PM

Anonymous, thank you for the excellent review! We're so glad that you were pleased with our team and the service that you got! We look forward to serving you again in the future!

Empleados con los que trabajó

CC
gravatar
CAROLINE C.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/06/2022
cliente verificadoCliente Verificado
10
Categoría: Service
On time. Friendly service.
Always provide answers to my concerns. Clean comfy waiting area.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 01/07/2022 01:32 PM

Caroline, thank you for the 5 star review! We're so glad that you had a pleasant and comfortable experience! We look forward to serving you again in the future!

Empleados con los que trabajó

Cliente verificado
Hayden, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/06/2022
cliente verificadoCliente Verificado
8
Categoría: Service
Recommended
Quick and efficient. Long wait for an appointment however.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 01/07/2022 01:22 PM

Thank you for the 5 star review! We're so glad that your service went well. We are working on bringing in more technicians to try and reduce wait times! Stay tuned! Thank you for choosing Mike White Ford!

Empleados con los que trabajó

JA
gravatar
JOHN A.
Harrison, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/04/2022
cliente verificadoCliente Verificado
9
Categoría: Service
My experience!
Always good service! Wish repairs were faster but, I’ll take quality over time every time!!!
Haley B. de Mike White Ford of Coeur d'Alene respondió el 01/07/2022 11:51 AM

John, thank you for the 5 star review! We're glad that you have had consistently good service! We hope that with every visit, you find us a little bit faster and a littler bit better, as that is always our goal! Thank you for choosing Mike White Ford!

Empleados con los que trabajó

GR
gravatar
GABRIEL R.
Blanchard, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/31/2021
cliente verificadoCliente Verificado
10
Categoría: Service
Very friendly
I truly believe the service group like their jobs. If they do not they make it look like they do. I was so pleased that my truck was done so quickly. Lisa was also very nice to work with scheduling my appointment.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 12/31/2021 02:12 PM

Gabriel, thank you for the 5 star review! Our service team is very proud of the work that they do and we will be sure to pass along your kind words to both the team as a whole and Lisa for her part! Thank you for choosing Mike White Ford!

Empleados con los que trabajó

Cliente verificado
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/30/2021
cliente verificadoCliente Verificado
10
Categoría: Service
Great Service
Great service.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 12/31/2021 02:06 PM

Anonymous, thank you for the great review! We look forward to serving you again in the future!

Empleados con los que trabajó

JP
gravatar
JOHN P.
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/30/2021
cliente verificadoCliente Verificado
9
Categoría: Service
Well done
Only problem was waiting so long to get an appointment to change oil otherwise great.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 12/31/2021 02:02 PM

John, thank you for the kind review. We are actively looking to add more technicians to our team to help shorten wait times. Fingers crossed that we will be getting some more team members soon!

Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.