KRISTINA M MIRANDA

Ken Garff Hyundai Surprise

Calificación General

5.0

(273 reviews)

87

Reseñas de KRISTINA M MIRANDA

TK

Thomas K.

Surprise, AZ

2009 Hyundai Sonata

11/23/2021

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Great

Great overall service experience

ALICE G. de Ken Garff Hyundai Surprise respondió el 11/29/2021 07:41 AM

Hi Thomas
Thank you so much for completing this survey. we appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. we look forward to seeing you again and for the opportunity to earn a 5 star rating.

Empleados con los que trabajó

KRISTINA M MIRANDA

CB

Chris B.

Surprise, AZ

2019 Hyundai Tucson

11/23/2021

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

2019 Tucson Service

Outstanding service from all in the service department. Kristina was very helpful and efficient in getting my car serviced and was ready ahead of schedule. Very satisfied with the customer service received during this visit.

ALICE G. de Ken Garff Hyundai Surprise respondió el 11/23/2021 02:29 PM

Hi Chris
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Empleados con los que trabajó

KRISTINA M MIRANDA

CD

Carl D.

Surprise, AZ

2020 Hyundai Tucson

11/22/2021

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Lived up to expectations

Lived up to expectations

ALICE G. de Ken Garff Hyundai Surprise respondió el 11/23/2021 07:51 AM

Hi Carl
Thank you so much for completing this survey. we appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Empleados con los que trabajó

KRISTINA M MIRANDA

WK

William K.

Surprise, AZ

2017 Hyundai Tucson

11/21/2021

Tipo de Servicio: Repair

Cliente Verificado

9

Categoría: Service

Service at Surprise Hyundai Dealership

I've already indicated in the review my satisfaction with the Service department of this dealership. What more can I say

ALICE G. de Ken Garff Hyundai Surprise respondió el 11/22/2021 12:35 PM

Hi William
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Empleados con los que trabajó

KRISTINA M MIRANDA

Cliente verificado

Waddell, AZ

2021 Hyundai Palisade

11/20/2021

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Great service!

I made an appointment online. Easy to schedule. Changed my oil and rotated my tires. Employees were attentive and kind. Will service my vehicle here again!

ALICE G. de Ken Garff Hyundai Surprise respondió el 11/22/2021 12:34 PM

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Empleados con los que trabajó

KRISTINA M MIRANDA

Cliente verificado

Goodyear, AZ

2017 Hyundai Sonata Hybrid

11/17/2021

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

Excellent service

Excellent quick reliable service.

ALICE G. de Ken Garff Hyundai Surprise respondió el 11/17/2021 08:54 AM

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit . We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Empleados con los que trabajó

KRISTINA M MIRANDA

JM

Jeff M.

Surprise, AZ

2010 Hyundai Elantra

11/16/2021

Tipo de Servicio: Repair

Cliente Verificado

7

Categoría: Service

Recall

Took Elantra for a recall which was completed. Rec'd a call that numerous other items needed addresses, many of which had already need done. Don't need sales pitch for more work.

ALICE G. de Ken Garff Hyundai Surprise respondió el 11/16/2021 09:50 AM

Hi Jeff
Thank you for filling out this survey and sharing your experience with us. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception. I hope to speak to you to resolve this issue in the near future. feel free to contact me at 623-850-5500.
We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.

Alice Gonzales
Business Development Coordinator
Ken Garff Hyundai

Empleados con los que trabajó

KRISTINA M MIRANDA

GH

Gerald H.

Surprise, AZ

2022 Hyundai Tucson

11/12/2021

Tipo de Servicio: Repair

Cliente Verificado

4

Categoría: Service

Dissatisfied with the new dealer

As I stated throughout this lengthy survey, there have been multiple problems with warranty coverage, sales department standing me up for a visit, difficulty scheduling service, and on and on. The sad part is that when this was an Earnhardt dealership service was outstanding and was the primary reason I returned to buy a second Tucson Hyundai.

KRISTINA M. de Ken Garff Hyundai Surprise respondió el 11/13/2021 12:21 PM

GOOD AFTERNOON MR HOUSTON THIS IS KRISTINA AT THE SERVICE DEPARTMENT THANK YOU FOR DOING THE SURVEY FOR US AND THE REMARKS ARE NOTED AND SENT TO OUR MANAGERS FOR REVIEW I DID SHOW YOU GIVE MYSELF AND ALICE GOOD RATINGS BUT ANYTHING UNDER A 5 STAR IS FAILING FOR US SINCE THE STARS ARE OUR RATING AND IT WAS AT A 2 I WOULD GREATLY APPRIATE IT IF YOU WOULD CONCIDER RESCORING FOR US AT A 5 STAR SO WE WONT BE FAILING I WOULD GREATLY APPRIATE IT THANK YOU SO MUCH FOR BEING A HYUNDAI CUSTOMER AND I REALLY HOPE YOU GIVE US A CHANCE TO IMPROVE FOR YOU. THANK YOU AGAIN
KRISTINA MIRNADA
SERVICE ADVISOR

KRISTINA M. de Ken Garff Hyundai Surprise respondió el 11/16/2021 06:08 AM

im so sorry this is happening to you and i dont want to loose you as a customer is there anyway i can fix this and help in any way?

Empleados con los que trabajó

KRISTINA M MIRANDA

JT

John T.

Surprise, AZ

2017 Hyundai Sonata Hybrid

11/12/2021

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

Always positive

Excellent agency. Personable. Clean. Accommodating. Reasonable pricing. No high pressure

ALICE G. de Ken Garff Hyundai Surprise respondió el 11/12/2021 02:31 PM

Hi John
Thank you so much for completing this survey. we appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Empleados con los que trabajó

KRISTINA M MIRANDA

LJ

Lukas J.

Buckeye, AZ

2021 Hyundai Santa Fe

11/12/2021

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Great Team all around

Always pleasant and helpful staff

ALICE G. de Ken Garff Hyundai Surprise respondió el 11/12/2021 02:34 PM

Hi Lukas
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at ken Garff Hyundai always strive to ensure our customers get the very best service I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Empleados con los que trabajó

KRISTINA M MIRANDA

MG

Medardo G.

Avondale, AZ

2020 Hyundai Palisade

11/09/2021

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Suspicious missing

On my recent visit to the dealer for an oil change, my service adviser told me that my coolant tank cap was missing, but the only ones who have access, check and inspect my car engine, are the mechanics from the dealership, I haven't even wash my car engine yet, not blaming Ken Garff but the previous crew from earndhart Hyundai cause they should found the problem or they were the ones who missed the cap. Now I'll need to spend my money to buy a replacement cap and It's not fair.

Victor V., PARTS & SERVICE DIRECTOR de Ken Garff Hyundai Surprise respondió el 12/21/2021 07:00 AM

Hi Medardo

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-214-4100

Empleados con los que trabajó

KRISTINA M MIRANDA

JH

John H.

Litchfield Park, AZ

2017 Hyundai Elantra

11/06/2021

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Great Service!

Kristina is a great service advisor! She always seems to have a good idea of what’s happening before I even get there. Whether is it is a major repair or an oil change, she does a fantastic job.

ALICE G. de Ken Garff Hyundai Surprise respondió el 11/08/2021 08:39 AM

Hi John
Thank you so much for completing this survey. We appreciate you taking the time to share the experience you had with Kristina and our team. We here at Ken Garff Hyundai always strive to ensue our customers get the very best service I am glad to see that reflected on your last visit. We value your feedback as well as your business. we look forward to seeing you again and for the opportunity to earn a 5 star rating.

Empleados con los que trabajó

KRISTINA M MIRANDA

Cliente verificado

Peoria, AZ

2020 Hyundai Palisade

11/05/2021

Tipo de Servicio: Maintenance

Cliente Verificado

6

Categoría: Service

Good service

Good service

ALICE G. de Ken Garff Hyundai Surprise respondió el 11/08/2021 08:23 AM

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. we here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Empleados con los que trabajó

KRISTINA M MIRANDA

Cliente verificado

Goodyear, AZ

2016 Hyundai Sonata

11/03/2021

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Don’t hesitate

Take your vehicle to a trusted service dept and you will be glad you did

ALICE G. de Ken Garff Hyundai Surprise respondió el 11/03/2021 09:14 AM

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to sering you again and for the opportunity to earn a 5 star rating.

Empleados con los que trabajó

KRISTINA M MIRANDA

JM

Judy M.

Surprise, AZ

2016 Hyundai Sonata

11/02/2021

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Service very helpful as well as.front desk.

Appreciate A. Gonzales taking time to follow up with me & hear my remarks
& in response compensate my loss.

ALICE G. de Ken Garff Hyundai Surprise respondió el 11/03/2021 09:07 AM

Hi Judy
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Empleados con los que trabajó

KRISTINA M MIRANDA

CD

Cheryl D.

Surprise, AZ

2018 Hyundai Tucson

10/30/2021

Tipo de Servicio: Maintenance

Cliente Verificado

0

Categoría: Service

Great service

Christina Miranda does a fabulous job !
I appreciate her exceptional customer service

ALICE G. de Ken Garff Hyundai Surprise respondió el 11/01/2021 08:51 AM

Hi Cheryl
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Empleados con los que trabajó

KRISTINA M MIRANDA

Cliente verificado

Goodyear, AZ

2013 Hyundai Santa Fe Sport

10/29/2021

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

Great service

Thanks for the quick service. My car was repaired and ready to go in under an hour.

ALICE G. de Ken Garff Hyundai Surprise respondió el 11/01/2021 08:22 AM

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us.We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. we look forward to seeing you again and for the opportunity to earn a 5 star rating.

Empleados con los que trabajó

KRISTINA M MIRANDA

JD

Judith D.

Surprise, AZ

2017 Hyundai Elantra

10/28/2021

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

I felt like a respected customer

Thank you so much for your prompt service

ALICE G. de Ken Garff Hyundai Surprise respondió el 10/29/2021 08:14 AM

Hi Judith
Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Empleados con los que trabajó

KRISTINA M MIRANDA

Cliente verificado

Waddell, AZ

2021 Hyundai Tucson

10/27/2021

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Always great service

I’m always able to get a service appointment in a timely manner and service is always completed in a timely manner as well.

ALICE G. de Ken Garff Hyundai Surprise respondió el 10/28/2021 08:16 AM

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Empleados con los que trabajó

KRISTINA M MIRANDA

TM

Timothy M.

Buckeye, AZ

2021 Hyundai Elantra

10/27/2021

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

we'll done!

good service = very friendly and know what their doing

ALICE G. de Ken Garff Hyundai Surprise respondió el 10/28/2021 08:13 AM

Hi Timothy
Thank you for completing this survey. We appreciate you taking the time to share your experience with us. We here at Ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

Empleados con los que trabajó

KRISTINA M MIRANDA

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