KRISTINA M MIRANDA

Ken Garff Hyundai Surprise

Calificación General

5.0

(273 reviews)

87

Reseñas de KRISTINA M MIRANDA

Cliente verificado

Buckeye, AZ

2021 Hyundai Elantra

01/21/2022

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

Our service experience

Ken Garff Hyundai has continued to provide excellent customer service, and we appreciate that after 6 years of being part of the Hyundai family.

Victor V., PARTS & SERVICE DIRECTOR de Ken Garff Hyundai Surprise respondió el 01/21/2022 02:57 PM

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-214-4100

Empleados con los que trabajó

KRISTINA M MIRANDA

DR

Dan R.

Glendale, AZ

2019 Hyundai Tucson

ReScore Reseña™

01/21/2022

Cliente Verificado

10

Categoría: Service

Best Hyundai dealer in the phoenix metro area.

I had a minor issue and Christina from service responded quickly and that is true customer service.

Empleados con los que trabajó

KRISTINA M MIRANDA

HD

Harry D.

Surprise, AZ

2022 Hyundai Tucson

ReScore Reseña™

01/19/2022

Cliente Verificado

0

Categoría: Service

Horrible car and service.

I'm resending this review only because instead of taking my statement as a complaint against the dealership and Hyundai's treatment of me the dealership took it out on the only employee that tried to help me and showed genuine concern for my issues. Kristina should be commended on her dedication to the customers and not berated for what the dealership as a whole has done. My car is still not fixed and is still very unsafe to drive, so unsafe that I felt compelled to trade it in for what I feel is an extremely safe Subaru. I will never do business with Ken Garff or Hyundai again nor will I ever recommend or say anything complimentary about them.

Empleados con los que trabajó

KRISTINA M MIRANDA

ES

Edward S.

Surprise, AZ

2020 Hyundai Kona

01/18/2022

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Great service !

Making appointments with the dealership is easy and the service people are very accommodating. My first two visits have been very good. I look forward to returning for more service on the Hyundai.

Victor V., PARTS & SERVICE DIRECTOR de Ken Garff Hyundai Surprise respondió el 01/21/2022 03:02 PM

Hi Edward

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-214-4100

Empleados con los que trabajó

KRISTINA M MIRANDA

Cliente verificado

Surprise, AZ

2020 Hyundai Santa Fe

01/18/2022

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

Excellent

On time; billed as quoted; clean waiting area with coffee & snacks and I wasn’t bothered by sales staff!

Victor V., PARTS & SERVICE DIRECTOR de Ken Garff Hyundai Surprise respondió el 01/21/2022 02:24 PM

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-214-4100

Empleados con los que trabajó

KRISTINA M MIRANDA

HD

Harry D.

Surprise, AZ

2022 Hyundai Tucson

ReScore Reseña™

01/19/2022

Cliente Verificado

0

Categoría: Service

Horrible car and service.

I'm resending this review only because instead of taking my statement as a complaint against the dealership and Hyundai's treatment of me the dealership took it out on the only employee that tried to help me and showed genuine concern for my issues. Kristina should be commended on her dedication to the customers and not berated for what the dealership as a whole has done. My car is still not fixed and is still very unsafe to drive, so unsafe that I felt compelled to trade it in for what I feel is an extremely safe Subaru. I will never do business with Ken Garff or Hyundai again nor will I ever recommend or say anything complimentary about them.

Reseña Original

01/16/2022

Tipo de Servicio: Repair

0

Categoría: Service

Horrible car and service.

I've had nothing but computer problems since I purchased this car. The dealer and Hyundai have been totally un responsive to my safety.

KRISTINA M. de Ken Garff Hyundai Surprise respondió el 01/18/2022 05:24 PM

THANK YOU FOR TALKING TO ME TODAY I AM SENDING ANOTHER SURVEY IN A SEPERATE EMAIL

Empleados con los que trabajó

KRISTINA M MIRANDA

MT

Manuel T.

El Mirage, AZ

2021 Hyundai Sonata

01/14/2022

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

Service Center

Kristina I’m the customer service department as always provides outstanding service ! Thank you

Victor V., PARTS & SERVICE DIRECTOR de Ken Garff Hyundai Surprise respondió el 01/21/2022 02:13 PM

Hi Manuel

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-214-4100

Empleados con los que trabajó

KRISTINA M MIRANDA

CD

Chris D.

Surprise, AZ

2021 Hyundai Sonata

01/11/2022

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Courteous and professional.

Great service by Kristina.

Victor V., PARTS & SERVICE DIRECTOR de Ken Garff Hyundai Surprise respondió el 01/12/2022 06:58 AM

Hi Chris

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-214-4100

Empleados con los que trabajó

KRISTINA M MIRANDA

DR

Dan R.

Glendale, AZ

2019 Hyundai Tucson

ReScore Reseña™

01/21/2022

Cliente Verificado

10

Categoría: Service

Best Hyundai dealer in the phoenix metro area.

I had a minor issue and Christina from service responded quickly and that is true customer service.

Reseña Original

01/11/2022

Tipo de Servicio: Maintenance

10

Categoría: Service

Best dealer to take your hyundai.

Purchased two tucsons here. I only trust them being worked on here. Steve Simpson is the best sales person and is very helpful with questions I occasionally have. Christina in service goes the extra mile and is genuinely concerned about your vehicle needs.

Victor V., PARTS & SERVICE DIRECTOR de Ken Garff Hyundai Surprise respondió el 01/12/2022 07:21 AM

Hi Dan

Thank you for filling out this survey and sharing your experience with us. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception. I hope to speak to you to resolve this issue in the near future. feel free to contact me at 623-850-5531.
We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-850-5531

Empleados con los que trabajó

KRISTINA M MIRANDA

AS

Adam S.

Litchfield Park, AZ

2016 Hyundai Tucson

01/11/2022

Tipo de Servicio: Maintenance

Cliente Verificado

9

Categoría: Service

Service

Good job. Just wish they cleaned my rims off from all the grease and dirt.

Victor V., PARTS & SERVICE DIRECTOR de Ken Garff Hyundai Surprise respondió el 01/12/2022 06:52 AM

Hi Adam

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-214-4100

Empleados con los que trabajó

KRISTINA M MIRANDA

GB

Gary B.

Goodyear, AZ

2018 Hyundai Sonata

01/11/2022

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

SERVICE APPOINTMENT

WAS SUPER EASY TO SCHEDULE AN APPOINTMENT FOR SREVICE.
KRISTINA WAS GREAT! FRIENDLY AND PROFESSIONAL, AND THE VEHICLE WAS DONE AHEAD OF THE TIME PROMISED!
I DEFINITELY WILL BE SERVICING MY SONATA THERE AGAIN!

Victor V., PARTS & SERVICE DIRECTOR de Ken Garff Hyundai Surprise respondió el 01/12/2022 06:51 AM

Hi Gary

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-214-4100

Empleados con los que trabajó

KRISTINA M MIRANDA

TM

Theresa M.

Goodyear, AZ

2020 Hyundai Elantra

01/11/2022

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Great Service

I had great service for my vehicle. Wait time was reasonable as well. Very friendly staff.

Victor V., PARTS & SERVICE DIRECTOR de Ken Garff Hyundai Surprise respondió el 01/12/2022 06:50 AM

Hi Theresa

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-214-4100

Empleados con los que trabajó

KRISTINA M MIRANDA

Cliente verificado

Goodyear, AZ

2013 Hyundai Santa Fe Sport

01/10/2022

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

I have always had good service and it's always been on time.

I have always had good service there, The people that work there are nice

Victor V., PARTS & SERVICE DIRECTOR de Ken Garff Hyundai Surprise respondió el 01/12/2022 06:48 AM

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-214-4100

Empleados con los que trabajó

KRISTINA M MIRANDA

Cliente verificado

Surprise, AZ

2020 Hyundai Accent

ReScore Reseña™

01/22/2022

Cliente Verificado

10

Categoría: Service

Good service

Good service

Reseña Original

01/06/2022

Tipo de Servicio: Maintenance

10

Categoría: Service

Good service

It was alright

Victor V., PARTS & SERVICE DIRECTOR de Ken Garff Hyundai Surprise respondió el 01/12/2022 07:25 AM

Thank you for filling out this survey and sharing your experience with us. I want to personally reach out to you and apologize for the negative experience you received. We have a high standard of communicating with our clients and your experience should have never been an exception. I will be reaching out to you to resolve this issue in the near future. We truly appreciate you and your business and would like the opportunity to earn it back for you and all of your vehicle needs.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-850-5531

Empleados con los que trabajó

KRISTINA M MIRANDA

Cliente verificado

Surprise, AZ

2017 Hyundai Santa Fe Sport

ReScore Reseña™

01/06/2022

Cliente Verificado

10

Categoría: Service

Service Call

Talked to representative at dealership. Explained the situation. Steps have been taken to resolve the problem so it does not happen again.

Empleados con los que trabajó

KRISTINA M MIRANDA

Cliente verificado

Buckeye, AZ

2020 Hyundai Santa Fe

01/04/2022

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Exceptional

Exceptionally excellent service, friendly staff, helpful and knowledgeable. They problem since when issues stops and kept us informed

Victor V., PARTS & SERVICE DIRECTOR de Ken Garff Hyundai Surprise respondió el 01/12/2022 06:40 AM

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-214-4100

Empleados con los que trabajó

KRISTINA M MIRANDA

Cliente verificado

Surprise, AZ

2017 Hyundai Santa Fe Sport

ReScore Reseña™

01/06/2022

Cliente Verificado

10

Categoría: Service

Service Call

Talked to representative at dealership. Explained the situation. Steps have been taken to resolve the problem so it does not happen again.

Reseña Original

01/04/2022

Tipo de Servicio: Maintenance

7

Categoría: Service

Took too long for service

See above comments. Over book and then you have to wait extremely long for an oil change. Customers time is important. If you are running behind and know it because of issue a couple weeks ago, don't book appointments and make customers wait while you catch up. Tell them we are backed up and need to schedule a week or so out. (Do think the appointment was made through an off-site center.). Otherwise this center is very good,

KRISTINA M. de Ken Garff Hyundai Surprise respondió el 01/06/2022 07:31 AM

thank yu for talking to me regarding the scheduling issue with our department as prosmised we did reach out to our off site scheduling department and had them notify our customers of the possible wait time and give them the option to reschedule if needing. thank you for decideing to rescore for me at a 5 star and being such a great customer thank you so much. you will be getting a seperate email for the rescore here shortly

Empleados con los que trabajó

KRISTINA M MIRANDA

DG

Doran G.

Sun City, AZ

2021 Hyundai Tucson

01/04/2022

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Good experience

The staff took good care of me and my vehicle. There's nothing to walk to around the facility so I appreciate the comfortable waiting area, drinks/snacks, friendliness of the staff while I was waiting.

Victor V., PARTS & SERVICE DIRECTOR de Ken Garff Hyundai Surprise respondió el 01/12/2022 06:38 AM

Hi Doran

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-214-4100

Empleados con los que trabajó

KRISTINA M MIRANDA

BK

Barbara K.

Surprise, AZ

2017 Hyundai Sonata

12/31/2021

Tipo de Servicio: Repair

Cliente Verificado

10

Categoría: Service

exceptional

every bit of my experience was beyond expectations. my treatment by the complete staff was exceptional. thank you.

Victor V., PARTS & SERVICE DIRECTOR de Ken Garff Hyundai Surprise respondió el 01/12/2022 06:35 AM

Hi Barbara

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-214-4100

Empleados con los que trabajó

KRISTINA M MIRANDA

GG

Gary G.

Lutsen, MN

2018 Hyundai Sonata

12/31/2021

Tipo de Servicio: Maintenance

Cliente Verificado

10

Categoría: Service

Service

Friendly people and good service.

Victor V., PARTS & SERVICE DIRECTOR de Ken Garff Hyundai Surprise respondió el 01/12/2022 06:34 AM

Hi Gary

Thank you so much for completing this survey. We appreciate you taking the time to share your experience with us. We here at ken Garff Hyundai always strive to ensure our customers get the very best service! I am glad to see that reflected on your last visit. We value your feedback as well as your business. We look forward to seeing you again and for the opportunity to earn a 5 star rating.

VICTOR VASQUEZ
PARTS & SERVICE DIRECTOR
623-214-4100

Empleados con los que trabajó

KRISTINA M MIRANDA

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