KE

Kevyn Erbe

Service Advisor
Calificación General
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(839 reviews)
72

SN
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SCOTT N.
Post Falls, ID
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
08/13/2023
cliente verificadoCliente Verificado
8
Categoría: Service
Good experience.
Called to see if truck was ready. Had not received a call, but all ended well and truck runs very well. Was shuttled to and from dealer. Good service. Would recommend listening to customer without being dismissive. Some of us know what we are talking about. Thank you.
Gabriella L. de Mike White Ford of Coeur d'Alene respondió el 08/16/2023 04:39 PM

We appreciate your business and are glad to hear that the truck is running well. We understand your concerns about being listened to and take your feedback seriously. We strive to provide the best customer service and value your input. We take all customer reviews into consideration and are always looking for ways to improve. Thank you for taking the time to leave a review.

Empleados con los que trabajó

DS
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DIRK S.
Hayden, ID
Ford F350
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/11/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Quick easy service
No waiting when I arrived, done before expected, and everyone was courteous and helpful.
Gabriella L. de Mike White Ford of Coeur d'Alene respondió el 08/14/2023 06:44 PM

Thank you so much for taking the time to share your positive experience with us. We are delighted that you were seen quickly and that our team was able to complete your visit in a timely manner. We strive to provide all of our customers with the best service and appreciate your kind words.

Empleados con los que trabajó

RS
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RONALD S.
Post Falls, ID
Ford F250
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/10/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Recall and steering wheel electronics troubleshooting
Kevin Erbe our service team member was very helpful. Great communication.
Thanks!
Gabriella L. de Mike White Ford of Coeur d'Alene respondió el 08/11/2023 01:24 PM

Ronald, we're so glad to hear that Kevin Erbe was helpful to you during your service visit. We strive to provide top notch customer service and it's wonderful to know that we have achieved that. Thank you for taking the time to leave your positive review.

Empleados con los que trabajó

RV
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RANDY V.
Spokane, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/09/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Accurate and timely diagnosis
Was able to confirm my P.C.M. was faulty. Kevyn was very professional and answered every question I had. Kudos go out to his great customer service.
Gabriella L. de Mike White Ford of Coeur d'Alene respondió el 08/10/2023 01:26 PM

Thank you, Randy, for your commendation of our amazing team member, Kevyn! We are proud that he could give you the information you needed and provide a great customer experience. We are always here to help and we are so glad you chose Mike White Ford of Coeur d'Alene for your service needs.

Empleados con los que trabajó

GV
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GERALD V.
Athol, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/09/2023
cliente verificadoCliente Verificado
9
Categoría: Service
They did everything they said they would do
I have had bad experience in the past with other dealers. All good with Mike white Ford. I will buy my next Ford there. They are that good.
Gabriella L. de Mike White Ford of Coeur d'Alene respondió el 08/10/2023 01:23 PM

Thank you so much for your kind review, Gerald! We're elated to hear that Mike White Ford of Coeur d'Alene exceeded your expectations and that you plan on returning to us for your next Ford. We're so proud of the hard work of our staff in delivering great service, and we're even more honored that you chose to trust us! Thank you again!

Empleados con los que trabajó

Cliente verificado
Saint Maries, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/08/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Replacement master switch for rear window not rolling up
Good customer service from Mike White and I appreciate their team fixing the issue. It’s a far drive for me but they resolve the issues and after arrived from shipping the part swap was quick. Thank you.
Gabriella L. de Mike White Ford of Coeur d'Alene respondió el 08/10/2023 01:17 PM

Thank you for taking the time to share your experience with us! We appreciate your business and our team is glad to have been able to get your issue resolved. We strive to make every customer experience positive and we're glad your visit was a good one.

Empleados con los que trabajó

JE
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JANIS E.
Athol, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/27/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Had a great experience today!!
I took my F150 into Mike White Ford today to have an oil supply tube replaced. I was met, immediately, by a nice young man who let me know where to park and pointed out the service manager who would be in charge of the repairs today.

The service manager, Kevin, was very pleasant and made sure he had my correct cell number. When I scheduled the appointment, I was informed that it might take all day to do the work. I was pleasantly surprised when Kevin called me 3 hours later and said it was ready to be picked up.

All the employees were very friendly and courteous. It couldn’t have been a better experience!!
Gracie W. de Mike White Ford of Coeur d'Alene respondió el 07/28/2023 01:53 PM

Thank you so much for your kind review Janis, we appreciate your business and are glad to hear that you had such a great experience at Mike White Ford! We are so pleased that you found our team members to be friendly and courteous, and glad that we were able to get the job done quickly for you.

Empleados con los que trabajó

Cliente verificado
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/25/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Always a great experience.
Had a difficult/intermittent concern that was quickly diagnosed, ordered parts and got me back in to do the repair in a timely fashion. Great communication all the way through. Problem Solved! Worked with my 3rd party warranty company so my out of pocket was $0.00!
Gracie W. de Mike White Ford of Coeur d'Alene respondió el 07/26/2023 09:23 AM

We are delighted to have provided a service that not only solved your problem but made it hassle-free. We do our best to ensure all our customers have a great experience, so we are happy to hear that we achieved this for you. Thank you for choosing Mike White Ford of Coeur d'Alene.

Empleados con los que trabajó

LS
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LARRY S.
Harrison, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/25/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Always good
As busy as the shop is, I always get take. Care of Very professional.
Gracie W. de Mike White Ford of Coeur d'Alene respondió el 07/26/2023 09:23 AM

Thank you for taking the time to review us, Larry! We really appreciate your business and are glad to hear that we are providing professional service. We strive to make sure all of our customers have the best experience with us!

Empleados con los que trabajó

LN
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LAURAN N.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/21/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Recall notice
Great customer service. Very friendly staff.
Gracie W. de Mike White Ford of Coeur d'Alene respondió el 07/24/2023 12:40 PM

Thank you for your kind review, Lauran! We appreciate your business and are pleased to hear our staff was friendly and helpful. We strive to provide a great customer experience every time you visit.

Empleados con los que trabajó

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PATRICK C.
Spirit Lake, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/18/2023
cliente verificadoCliente Verificado
10
Categoría: Service
F150 problem solving
Thorough investigation and as promised.
Presuming all the problems are resolved we will be happy.
Of course we all prefer lower costs but they do seem to be in the expected range per the internet.
Gracie W. de Mike White Ford of Coeur d'Alene respondió el 07/20/2023 10:32 AM

Thank you for taking the time to leave us a review, Patrick! We are so pleased to hear that you found us thorough in our investigation and that we were able to deliver on our promises. We understand that cost is always a priority, and we are glad that our prices aligned with your expectations. We strive to ensure all of our customers have the best experience possible at Mike White Ford of Coeur d'Alene.

Empleados con los que trabajó

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CHARLES D.
Spirit Lake, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/13/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Very satisfied. Work was completed in timely manner and the service crew was professional and friendly. a timely manner and
Very professional, very knowledgeable and work was completed on time.
Gracie W. de Mike White Ford of Coeur d'Alene respondió el 07/13/2023 12:08 PM

We are delighted to hear that you had a great experience at Mike White Ford of Coeur d'Alene. We strive to make sure each customer has a positive, professional experience and we're glad we met your expectations. We appreciate your business!

Empleados con los que trabajó

Cliente verificado
Coeur D Alene, ID
Ford F250
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/10/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Repair check engine light issue
Kevin is very professional and got my truck in to get repaired super fast.
Gracie W. de Mike White Ford of Coeur d'Alene respondió el 07/11/2023 09:10 AM

Thank you for your kind words and for choosing Mike White Ford of Coeur d'Alene! We are happy to hear that Kevin was able to assist you quickly and professionally. We strive to ensure all our customers have a positive experience with us.

Empleados con los que trabajó

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STEVE O.
Coeur D'Alene, ID
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
07/07/2023
cliente verificadoCliente Verificado
5
Categoría: Service
Slowly doing better still disappointed
First time taking my truck to Mike White was a horrible experience. Since then I believe they have had a change of staff. Second time in nothing to comment on. Third time in, staff was friendlier but ultimately still disappointing. I would have liked a phone call prior to picking up stating why they are unable to replace/repair a recalled item. At least I would have been able to process my frustration instead of expressing them to the clerk at the counter.
Gracie W. de Mike White Ford of Coeur d'Alene respondió el 07/11/2023 09:11 AM

Steve,
Thank you for your feedback. Our goal is to exceed your expectations on every visit. It sounds like we fell short. Our service manager will be in contact with you to discuss your experience in more detail and then discuss with our team so we can improve moving forward! Thank you again for the feedback, Steve!

Empleados con los que trabajó

Cliente verificado
Athol, ID
Ford F250
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/07/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Oil change and a Recall
Great job! was accurate with time and very professional.
Gracie W. de Mike White Ford of Coeur d'Alene respondió el 07/10/2023 10:02 AM

Thank you for sharing your positive experience with us! We are always striving to provide the highest quality customer service and it's good to know that we achieved that goal. We look forward to seeing you again soon!

Empleados con los que trabajó

TC
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TERESA C.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/06/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Love these guys!
Great employees and great service! We highly recommend them.
Gracie W. de Mike White Ford of Coeur d'Alene respondió el 07/07/2023 11:41 AM

Thank you so much for taking the time to leave a review, Teresa. We are thrilled to hear that you had such a positive experience with our team. It means a lot to us that you would recommend us to others. Our employees work hard to ensure that every customer is provided with the best service. We really appreciate your kind words.

Empleados con los que trabajó

Cliente verificado
Athol, ID
Ford F350
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
06/29/2023
cliente verificadoCliente Verificado
7
Categoría: Service
Late mishaps
Everything was good, had a lot of things done. A mechanic forgot to plug something in causing and alarm showing water in fuel. It was good this happened because they also noticed an air pressure alarm. They rotated my tires but didn’t change the pressure between front and back.
The mechanic that helped through the end stuff was apologizing.
Haven’t tested the trailer plug in yet so not sure if that issue was resolved. They said the only replaced part of the connection. I’m trying to stay optimistic and don’t have to go back. It’s a major distraction for me to get there and be at work on time.
Gracie W. de Mike White Ford of Coeur d'Alene respondió el 06/29/2023 09:25 AM

Mike White Ford strives for a 5-star service with every visit, and we are always looking for opportunities to improve. We would like to address your experince directly, so please reach out to us at info@mikewhiteford.com with more details.

Empleados con los que trabajó

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TYLER D.
Dalton Gardens, ID
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
06/28/2023
cliente verificadoCliente Verificado
3
Categoría: Service
Customer Satisfaction Warranty Extension
An appointment was made a month prior to the date of my appointment for a Customer Satisfaction Warranty Extension for the steering linkage. I then later added a LOF and tire rotation. The truck was purchased from Mike White and the tires were installed by Mike White. I was quoted a price for the LOF over the phone, the service writer wasn't going to honor the quote and wanted to charge me for the tire rotation even though I was told when I bought the truck that I had free rotations.

Then to follow that up they couldn't do the warranty work as they didn't have the part. One would think that they would have told me that when I made the appointment, or they would have made sure the part was available when I scheduled the appointment. To top it off historically we have received a free car wash for doing LOF with Mike White and that wasn't offered this time.

Overall, very poor service compared to what I have seen in the past. I have been buying vehicles and having them serviced at this location since Addis owned it.
Gracie W. de Mike White Ford of Coeur d'Alene respondió el 06/28/2023 12:24 PM

Mike White Ford strives for a 5-star service with every visit, and we are always looking for opportunities to improve. We would like to address your experince directly, so please reach out to us at info@mikewhiteford.com with more details.

Empleados con los que trabajó

Cliente verificado
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/16/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Incredible service
Got it in and work was done quickly. Customer service is excellent. Kevyn does a great job.
Gracie W. de Mike White Ford of Coeur d'Alene respondió el 06/16/2023 09:25 PM

Thank you for leaving such a wonderful review - we are so glad to hear that Kevyn provided excellent customer service and that you were pleased with the quick turnaround time. We appreciate your business and strive to continue to provide the best services possible.

Empleados con los que trabajó

EA
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EARL A.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/13/2023
cliente verificadoCliente Verificado
10
Categoría: Service
recall for airbags in doors.
very prompt and good service. Provided courier service which I appreciated.
Gracie W. de Mike White Ford of Coeur d'Alene respondió el 06/14/2023 12:06 PM

Thank you for your business, Earl! We're so pleased you enjoyed your experience and appreciate your feedback. We strive to provide the best service possible and are glad our courier service made it easier for you.

Empleados con los que trabajó
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