KE

Kevyn Erbe

Service Advisor
Calificación General
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(839 reviews)
72

KA
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KENNETH A.
Rathdrum, ID
Ford F250
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/31/2025
cliente verificadoCliente Verificado
10
Categoría: Service
Thorough
Kevyn was very helpful and wanted to be sure I wouldn't have any more problems with my truck. He was very professional and kept his word about timing. Then he over delivered and had my truck finished early.
Empleados con los que trabajó

MS
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MICHAEL S.
Saint Maries, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/27/2025
cliente verificadoCliente Verificado
10
Categoría: Service
Great Service!
Thanks to Kevyn and the crew there for the great service! Also had some mobile service done and it was great too!
Empleados con los que trabajó

BC
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BURKE C.
Post Falls, ID
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
03/18/2025
cliente verificadoCliente Verificado
3
Categoría: Service
Service
We had a 10 appointment and was told that it would be done about 3. Heard nothing so we came back at about 4. Was told that they had just started and it would be ready in about an hour. No one called. Lack of respect for our time. Communication during the day would have been better
Empleados con los que trabajó

Cliente verificado
WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/14/2025
cliente verificadoCliente Verificado
8
Categoría: Service
Oil change
Went smoothly
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 02/14/2025 11:43 AM

We appreciate you sharing your experience with us. It's great to hear that everything went smoothly. If only every transaction in life could be as easy! If you need anything else, feel free to reach out anytime. Thanks for being part of the Mike White Ford family!

Empleados con los que trabajó

Cliente verificado
Careywood, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/25/2025
cliente verificadoCliente Verificado
10
Categoría: Service
Service
Great
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 01/25/2025 01:47 PM

We're happy to hear you had a great experience! Short and sweet, just like a perfect cup of coffee. If there's anything else you'd like to share about your visit, feel free to spill the beans!

Empleados con los que trabajó

WH
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WILLIAM H.
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/24/2025
cliente verificadoCliente Verificado
10
Categoría: Service
Always The Best
Best place, Best People
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 01/24/2025 05:29 PM

We appreciate your appreciation, William! It’s always wonderful to hear when our customers feel like part of the family. We strive to provide skilled, friendly service, so it's nice to know you think we hit the mark. We are here to keep you on the road, so give us a call whenever you need us!

Empleados con los que trabajó

RJ
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RONALD J.
Hayden, ID
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
01/09/2025
cliente verificadoCliente Verificado
8
Categoría: Service
Wireless charger issue
All service items were addressed and resolved with the exception of the wireless charger. I had to make another appointment to get that fixed and it doesn’t sit well with me as this is my only car at the moment
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 01/14/2025 05:43 PM

We appreciate your feedback, Ronald, and are glad to hear that the majority of your service items were addressed. However, we understand how frustrating it can be to make a second trip, especially when you rely on your car daily. We're working to ensure that these kinks are ironed out, so you can enjoy your ride without any detours. Please know we're committed to making your next service experience more convenient and efficient. Your time is valuable, and we appreciate your patience while we make this right!

Empleados con los que trabajó

GF
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GREGORY F.
Coeur D Alene, ID
Ford F350
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/06/2025
cliente verificadoCliente Verificado
10
Categoría: Service
Courteous and professional
Excellent service experience with Kevyn for parts repairs and general maintenance. Kevyn was professional and courteous the entire time and kept me informed about the progress of the repairs. Definitely will go back.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 01/06/2025 08:25 PM

Thanks, Gregory! It's great to hear that Kevyn provided you with such an excellent service experience. Professionalism and communication are key ingredients in the recipe for a smooth repair process, and it sounds like Kevyn nailed it. We appreciate your support and look forward to helping you with any future parts repairs or maintenance. After all, keeping your vehicle in top shape is what we're here for—one oil change or repair at a time!

Empleados con los que trabajó

RB
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RAYMOND B.
Santa, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/18/2024
cliente verificadoCliente Verificado
10
Categoría: Service
Excellent and curtius service
I will recommend your service to others
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 12/18/2024 05:19 PM

Thanks, Raymond! It’s always great to hear that our service made an impression worth sharing. Recommendations are the highest praise we can receive, and knowing that you’re willing to spread the word puts a big smile on our faces. If you have any friends or family looking for a smooth ride, we hope they take you up on your recommendation!

Empleados con los que trabajó

DC
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DUANE C.
Dalton Gardens, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/13/2024
cliente verificadoCliente Verificado
10
Categoría: Service
Saving my life
I purchased my vehicle 24 years ago from this establishment and still own my vehicle and it’s a great condition. I brought it in because the brake light kept coming on and had it checked ✅ and I needed new brakes along with fluids and they fixed my back door that was broken for like three years. I appreciate everything they’ve done and saved my life from a horrible accident.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 12/13/2024 03:40 PM

Thanks, Duane! It sounds like you have a true automotive love story on your hands! A vehicle that stands the test of time, combined with stellar service from our team, really makes our day. We're glad to hear that we could help with those pesky brake lights and give some TLC to that back door that had been playing up for three years. Your safety is our top priority, so it’s wonderful to know we played a part in keeping you out of harm’s way. Here’s to another 24 years of adventures in your trusty ride! ? 

Empleados con los que trabajó

GF
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GREG F.
Dalton Gardens, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/12/2024
cliente verificadoCliente Verificado
8
Categoría: Service
Ford f-150
First thing I had to replace on my 2007 f-150 was a small connector that ran my turn signal. I bought this truck new and nothing has ever quit working so I’m a little out of touch on repair prices. The part price I was charged seemed reasonable, the shop labor charge didn’t. My impression of Mike White Ford is a good one because I’m a ford guy.
Empleados con los que trabajó

MT
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MICHAEL T.
Harrison, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/18/2024
cliente verificadoCliente Verificado
10
Categoría: Service
Great Service!
Kevyn Erbe is an amazing service advisor! Got it in, got it done and was more then accomadatiing. It was a pleaseure woring with him.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 11/18/2024 10:49 AM

We appreciate your feedback, Michael! It's fantastic to hear that Kevyn made your service experience smooth and enjoyable. His dedication to taking care of customers truly shines, and we're glad you noticed. If there’s anything else we can do for you, just let us know; we're here to help!

Empleados con los que trabajó

GA
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GERALD A.
Newman Lake, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/13/2024
cliente verificadoCliente Verificado
10
Categoría: Service
Good Service
Took my F-150 in for an oil change and tire rotation. Also had a problem with the door ajar light coming on intermittently. Kevin took good care of me, kept me informed of what was going on, and ultimately isolated the problem with the door sensor and advised me it was covered under warranty. Good service, good communication. That's the norm for Mike White Ford service dept.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 11/13/2024 07:01 PM

It's great to hear that your visit was a smooth ride, Gerald! We aim to keep things running like a well-oiled machine—pun intended—so it's fantastic to know that Kevin was on top of things and kept you in the loop. Sounds like the door sensor was trying to steal the spotlight, but we're glad it turned out to be a warranty situation. We appreciate you taking the time to share your experience; it helps us keep providing quality service to our valued customers. Safe travels until your next pit stop!

Empleados con los que trabajó

DS
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DEWAYNE S.
Libby, MT
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/12/2024
cliente verificadoCliente Verificado
10
Categoría: Service
Back on the road again.
Came in for two recalls both thoroughly checked and taken care off. Feel safe and confident to get back on the road . Also back in the mountains to finish up my hunting season.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 11/12/2024 05:03 PM

It's fantastic to hear that your recalls were handled smoothly, Dewayne, and that you're feeling safe and confident for your road adventures! We’re glad to be part of your journey, especially as you head back into the mountains for the hunting season. Between all that hunting and driving, don’t forget to take a moment to enjoy the scenery! Safe travels out there!

Empleados con los que trabajó

BG
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BRENDA G.
Hayden, ID
Ford EXPL
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/11/2024
cliente verificadoCliente Verificado
8
Categoría: Service
They did a great job for me!
They did a great job for me!
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 11/11/2024 11:11 AM

We're glad to hear you had a great experience with us, Brenda! Our team always strives to provide top-notch service, and it sounds like they hit the mark for you. Looking forward to assisting you again whenever you need us!

Empleados con los que trabajó

RH
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RICK H.
Hayden, ID
Ford F250
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/07/2024
cliente verificadoCliente Verificado
9
Categoría: Service
Transmission issues with F250
Sevice advisor Kevyn was excellent ant between him and the service tech issue was taken care of.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 11/07/2024 04:41 PM

Thanks, Rick! We’re glad to hear that Kevyn and our service team were able to tackle your issue with excellence. It sounds like they formed quite the dynamic duo! If there’s anything else we can assist you with, don’t hesitate to reach out. Safe travels!

Empleados con los que trabajó

JW
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JESSE W.
Dalton Gardens, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/29/2024
cliente verificadoCliente Verificado
9
Categoría: Service
Kevin Herby
Kevin is the reason I continue to come back to Mike White Ford. He continually communicates effectively with where in the process my vehicle is and what work is being done. He goes above and beyond to ensure I am taken care of and have no concerns.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 10/30/2024 12:34 AM

Thanks, Jesse! It’s great to hear that Kevin has made such a positive impact on your experience at Mike White Ford! Effective communication is truly the unsung hero of service—we all appreciate knowing what’s going on with our vehicles. It sounds like Kevin is not just doing his job but elevating it to superhero status. Thanks for sharing your experience; we look forward to keeping you in the loop on your future visits!

Empleados con los que trabajó

MV
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MARY V.
San Jose, CA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/24/2024
cliente verificadoCliente Verificado
10
Categoría: Service
great service on recall and maintenance
efficient, pleasant, very well-organized
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 10/24/2024 12:10 PM

Thank you for your wonderful feedback, Mary! We're glad to hear that you found our team efficient, pleasant, and organized—like a well-oiled machine! We strive to make your experience as smooth as possible, and it’s great to know we hit the mark. Your support means a lot to us!

Empleados con los que trabajó

JG
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JERRY G.
ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/24/2024
cliente verificadoCliente Verificado
10
Categoría: Service
Great Customer Service
The service staff at Mike White Ford are efficient and professional in their approach to customers. It is my experience that this service department is busy, likely because their customers keep coming back when service or maintainance is required. Communications is part of that service and Mike White's staff do that well.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 10/24/2024 11:55 AM

We appreciate your terrific review of our service staff, Jerry! Efficient and professional is what we strive for, and it's great to know we're hitting the mark, even amidst the hustle and bustle. We're thankful that our customers enjoy returning time after time for support, and we take pride in keeping those communication lines open. After all, we want to be your go-to team for all things automotive. Here's to many more visits filled with efficient service!

Empleados con los que trabajó

Cliente verificado
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
10/22/2024
cliente verificadoCliente Verificado
0
Categoría: Service
Poor Communication and Service
I scheduled an oil change, tire rotation and front end diagnostic on my F350. The appointment was scheduled at 9am and I was told on the phone it should be done around 1pm. When I arrived I was told it would be completed by 2:30pm, no huge deal, I guess an extra hour and a half. I texted the service person Kevyn at 1:40pm to check in since I hadn't heard anything yet. He told me they were just getting to my truck and should have answers shortly, and it wouldn't be ready till 4pm. At 4:15 they finally had the truck "ready to go". They did not complete all of the work we discussed and 7 hours and 15 minutes after I brought my truck in they had it ready. I think these guys over schedule their days and don't really care when people are waiting around all day for work that doesn't take all that long to complete. I would have planned differently for my day if I had known they needed it for so long, poor communication on their part! The service advisor didn't seem to care, or see any thing wrong with their timing. The only good part about my experience was the shuttle driver Andrew who was prompt, friendly and followed up to ensure everything was going ok with my truck. I hope Andrew gets a raise, he did a great job.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 10/24/2024 11:51 AM

Thank you for sharing your experience, Sara. We're sorry to hear that the communication about your truck's service timing fell short of expectations. We understand how important it is to plan your day, and we regret the frustration this caused. Your feedback will be shared with the team to ensure better coordination and communication moving forward. It's great to hear Andrew took good care of you with the shuttle service, and we’ll make sure he knows how much his efforts were appreciated. Our service manager, Manny, has not been able to reach you by phone, but if you choose to give us another chance, he’d like to coordinate your appointment personally, so just ask for him. We hope to see you again!

Empleados con los que trabajó
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