KE

Kevyn Erbe

Service Advisor
Calificación General
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(839 reviews)
72

JL
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JEFF L.
Hauser, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/01/2024
cliente verificadoCliente Verificado
10
Categoría: Service
Recall
Mike White Ford got me on a couple of days after a recall notice, noted another recalled item I wasn't aware of and handled both of them quickly. Vehicle was finished on time. Service was excellent.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 10/01/2024 02:18 PM

We're glad to hear that we got you in quickly to handle those recalls, Jeff. It's always a pleasant surprise when we can catch something that may have flown under the radar, isn't it? We take pride in our service, and it's nice to know that we delivered on our promise of timely and efficient care for your vehicle. Here's to smooth rides ahead!

Empleados con los que trabajó

KB
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KEVIN B.
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/25/2024
cliente verificadoCliente Verificado
10
Categoría: Service
Great Cust Service!!
My assigned Tech, Kevyn, worked diligently w/ me. I had a non Ford extended warranty that did its best to not pay, cheap out and deter me from using the plan. Kevyn patiently worked w/ me and for me to get the job done.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 09/25/2024 12:54 PM

Thanks, Kevin!We really appreciate your feedback about your experience with Kevyn. It's great to hear that he went above and beyond to tackle those warranty challenges. Sounds like he’s not just a Tech, but also a warranty warrior! We’re lucky to have team members who are willing to roll up their sleeves and get things sorted out. Your trust means a lot to us, and we're here to help anytime you need!

Empleados con los que trabajó

CG
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CLARK G.
Ford F350
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/09/2024
cliente verificadoCliente Verificado
10
Categoría: Service
Excellent service
Kevin and the rest of the staff in the Service Dept were excellent to work with. They were able to diagnose and then order, obtain, and install the proper electronics for my F350 in just a couple days, despite the nation wide shutdown of a computer system used by dealerships. Outstanding service!
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 08/09/2024 12:43 PM

We're thrilled to hear about your fantastic experience with our Service Department, Clark! It's fantastic that Kevin and the team were able to swiftly address the issues with your F350, even during a nationwide computer system shutdown. We appreciate your kind words and your continued support. If there's anything else we can do for you in the future, don't hesitate to reach out!

Empleados con los que trabajó

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JAMES W.
Newport, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/08/2024
cliente verificadoCliente Verificado
10
Categoría: Service
got service done
we got there and had to have car back by 300pm, but they got us in and out really quick, they are very good people Kevyn was great
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 08/08/2024 04:32 PM

We're thrilled to hear that you had a positive experience with us, James! We're glad that Kevyn provided you with great service. Our team always strives to ensure efficient and professional service for our customers, and it's wonderful to know that you had a smooth and timely visit. Thank you for choosing us, and we look forward to serving you again in the future!

Empleados con los que trabajó

Cliente verificado
Greenacres, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/24/2024
cliente verificadoCliente Verificado
10
Categoría: Service
Excellent Experience, As Always
From Daniel scheduling the appointment perfectly to Kevyn being the champion that he always is - another excellent experience.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 07/24/2024 04:50 PM

We're thrilled to hear about your great experience with us, from the seamless scheduling with Daniel to Kevyn's champion-level service. We're delighted that you had a great visit, and we look forward to welcoming you back for your next appointment.

Empleados con los que trabajó

RK
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ROSALIND K.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/24/2024
cliente verificadoCliente Verificado
10
Categoría: Service
Communication & service were excellent
I am 100 percent satisfied with the service & communication I have received.
Everything is made easy for the customer!
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 07/24/2024 04:57 PM

We are thrilled to hear that you are happy with the service you experienced at our dealership, Rosalind. Making everything easy for our customers is always our goal. Thank you for taking the time to share your feedback, and we look forward to serving you again in the future.

Empleados con los que trabajó

DS
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DEBRA S.
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/19/2024
cliente verificadoCliente Verificado
10
Categoría: Service
Always a great experience with Mike White Ford
My Escape had to go in for recall service. Mike White Ford brought a rental to my house, took my car to the shop, then returned my car and took the rental back. All the while, I received constant communication by text, email, and phone calls as to the status of the work, including, very accurately, when the valet was going to arrive. Hands down fabulous service. If you're in the market for a car, Mike White Ford for absolute sure! SO glad I bought my car there.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 07/19/2024 12:32 PM

Thank you, Debra, for taking the time to share your experience with us! We're thrilled to hear that our team made the recall service process convenient and seamless for you. Providing constant communication and valet service is something we take pride in, and we're glad to have made your experience with Mike White Ford exceptional. We appreciate your business and look forward to serving you in the future. Safe travels in your Escape!

Empleados con los que trabajó

DS
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DAVID S.
Post Falls, ID
Ford F250
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/19/2024
cliente verificadoCliente Verificado
9
Categoría: Service
Service on truck
Everyone was courteous and efficient
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 07/19/2024 12:33 PM

We're delighted to hear that you had a positive experience with us, David! Our team takes pride in providing courteous and efficient service to all our customers. We appreciate your kind words and look forward to serving you again in the future.

Empleados con los que trabajó

SP
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STEPHEN P.
Sagle, ID
Ford F350
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/17/2024
cliente verificadoCliente Verificado
10
Categoría: Service
Excellent Service
My service Advisor has been great. We have been chasing an issue and Kevin Erby has exhibited concern and understanding in addressing the issues.
In my opinion, he has gone above and beyond in addressing customer service.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 07/17/2024 04:57 PM

We're thrilled to hear that Kevin has provided you with exceptional service, Stephen! Going above and beyond for our customers is what we strive for, and we're delighted to hear that Kevin has exemplified this. Thank you for taking the time to share your experience, and we look forward to serving you again in the future.

Empleados con los que trabajó

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DONNIE W.
Dalton Gardens, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/17/2024
cliente verificadoCliente Verificado
10
Categoría: Service
Very professional service
I always take my truck to Mike White Ford when it needs serviced. I can count on it being done right.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 07/17/2024 02:57 PM

Thanks, Donnie! We're thrilled to hear that Mike White Ford is your trusted choice for servicing your truck. Our team takes great pride in delivering top-notch service, and we're glad to know we've consistently met your expectations. Thank you for your ongoing support, and we look forward to your next visit.

Empleados con los que trabajó

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FRED B.
Coeur D'Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/14/2024
cliente verificadoCliente Verificado
10
Categoría: Service
Great Service
Cannot mention enough how great the customer service was. Very professional. Thank you
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 05/14/2024 05:26 PM

We're thrilled to hear that you had a fantastic experience with our customer service team, Fred! Providing professional and attentive service is what we strive for, and it's wonderful to know that we hit the mark with you. Thanks for taking the time to share your positive feedback!

Empleados con los que trabajó

DG
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DAVID G.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/09/2024
cliente verificadoCliente Verificado
10
Categoría: Service
Service Department
Efficient
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 05/09/2024 11:20 PM

We're thrilled to hear that you had a great experience with us! Thank you for taking the time to share your positive feedback, David. If there's anything else we can assist you with in the future, please don't hesitate to reach out! 

Empleados con los que trabajó

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RYAN A.
Post Falls, ID
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
05/07/2024
10
Categoría: Service
Oil leaks
I recently brought my truck to Mike White Ford in Coeur d'Alene due to an oil leak. I was assisted by Kevyn Erbe and the team, who were incredibly helpful and went above and beyond to ensure that my warranty covered the cost of repairs. They also arranged for a rental car, making the whole process smooth and convenient for me. I'm impressed by their professionalism and dedication to customer satisfaction. Highly recommend Mike White Ford for their exceptional service!
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 05/09/2024 10:31 AM

Hi, Ryan! We're pleased to hear that Kevyn and our team provided you with exceptional service during your recent visit to Mike White Ford. It's wonderful to know that they were able to assist you with the warranty coverage and make the repair process easy and convenient for you. Thank you for recommending us, and we hope to continue exceeding your expectations in the future.

Empleados con los que trabajó

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JEANINE S.
Athol, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/30/2024
cliente verificadoCliente Verificado
9
Categoría: Service
recall and maintenance
Had an appointment. Recall and maintenance oil change. Car completed way before estimated time. Thanks!
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 04/30/2024 09:11 AM

We're glad to hear that your experience with us was fast and efficient, Jeanine! Our team always aims to provide timely and quality service to our customers. We appreciate your feedback and look forward to seeing you again for your next maintenance needs.

Empleados con los que trabajó

SP
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STEPHEN P.
Sagle, ID
Ford F350
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/26/2024
cliente verificadoCliente Verificado
10
Categoría: Service
Great Service
Kevyn was excellent and I appreciate his keeping me updated on my service. He provided me with expectations for completion of my service and explained the details of my service to my satisfaction. I was happy with the service provided.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 04/26/2024 04:18 PM

Hi, Stephen! We're thrilled to hear that Kevyn provided you with excellent service and kept you updated every step of the way. It's great to know that he ensured your satisfaction by explaining the details of your service. Thank you for choosing Mike White Ford of Coeur d'Alene. It's our goal to provide top-notch service every time, so please call us again if you need anything!

Empleados con los que trabajó

Cliente verificado
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/25/2024
cliente verificadoCliente Verificado
10
Categoría: Service
They fixed a recall item on my truck
They were very fast and prompt
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 04/25/2024 05:09 PM

We're delighted to hear that you had a speedy and efficient experience with us! Thank you for taking the time to share your positive feedback. We aim to provide prompt service to all our customers, and we're thrilled to hear that we hit the mark with you. If there's anything else we can do to enhance your future visits, please don't hesitate to reach out. We look forward to serving you again!

Empleados con los que trabajó

WL
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WILLIAM L.
Athol, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/15/2024
cliente verificadoCliente Verificado
10
Categoría: Service
Routine Service
I needed to bring my F150 in for service, the team was great and easy to work with. Thanks!
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 04/15/2024 03:56 PM

Thank you for choosing us for your F150 service, William! We're thrilled to hear that our team provided you with efficient, high-quality service. Your satisfaction is important to us, and we appreciate your feedback. If you ever need anything in the future, don't hesitate to reach out.

Empleados con los que trabajó

JB
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JAMES B.
Colbert, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/15/2024
cliente verificadoCliente Verificado
10
Categoría: Service
The best in the business
Manny & Kevin have always over performed for my family & I. The reason why we drive from Colbert WA is because of Manny plain & simple.
Katrina S. de Mike White Ford of Coeur d'Alene respondió el 04/15/2024 03:57 PM

We're delighted to hear that Manny and Kevin have impressed you and your family, and we appreciate you making the trip from Colbert to visit us. Manny is indeed a valuable member of our team, and we're glad to hear he's made a positive impact on your experience. We look forward to welcoming you back in the future and providing you with excellent service once again!

Empleados con los que trabajó

JB
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JOHN B.
Fernwood, ID
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
03/27/2024
cliente verificadoCliente Verificado
4
Categoría: Service
Service tech
They didn’t fix the issues.
Gabriella L. de Mike White Ford of Coeur d'Alene respondió el 04/02/2024 04:25 PM

John, we sincerely apologize for the experience you had at our dealership. Your feedback is important to us, and we take your concerns very seriously. Your satisfaction is our top priority and we are sorry we missed the mark. We would appreciate the opportunity to investigate this matter further and address the issues you encountered. Could you please provide us with your contact information so that we can reach out to you directly? We want to make sure that we can rectify the situation and ensure that this type of experience does not happen again in the future. Again, we apologize for any inconvenience caused and appreciate your patience. Your feedback helps us improve and deliver better service. We look forward to hearing from you soon.

Empleados con los que trabajó

SB
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STEPHANIE B.
Hayden, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/12/2024
cliente verificadoCliente Verificado
10
Categoría: Service
Curly is AWESOME!!
Curly has always been open, honest and very patient throughout the years. We have purchased at lease 10 vehicles from him, and it is always a pleasure.
Gabriella L. de Mike White Ford of Coeur d'Alene respondió el 03/13/2024 11:36 AM

Stephanie, thank you for your loyalty and for sharing your positive experience with us. We're delighted to hear that Curly has consistently provided excellent service, and we appreciate your trust in us for your vehicle purchases. We look forward to many more years of serving you with the same level of dedication and patience. Your continued support means the world to us!

Empleados con los que trabajó
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