KE

Kevyn Erbe

Service Advisor
Calificación General
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(839 reviews)
72

TN
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THOMAS N.
Coeur D Alene, ID
Ford F250
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/07/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Very friendly
Very friendly
Gracie W. de Mike White Ford of Coeur d'Alene respondió el 06/07/2023 12:30 PM

Thank you, Thomas, for the positive review. We are so glad that we could make your experience with us as pleasant and enjoyable as possible. We strive to provide the best customer service and we are glad that we could meet your expectations.

Empleados con los que trabajó

MK
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MATTHEW K.
Hayden Lake, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/29/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Kevin is awesome!!
Kevin kept me well informed through a lengthy wait for parts and provided a rental for me while my truck got fixed. Finished the truck a half day earlier than I expected also! Great service advisor!
You are lucky to have him-
Haley B. de Mike White Ford of Coeur d'Alene respondió el 05/31/2023 10:59 AM

Thank you so much for the kind review, Matthew! We are thrilled that Kevin was able to make your visit to our dealership a great one. We take pride in providing the highest quality service and convenience for our customers, and we are glad that Kevin was able to do just that for you. We appreciate your business and look forward to having you with us again in the future.

Empleados con los que trabajó

MA
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MEAGAN A.
Coeur D Alene, ID
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
05/24/2023
cliente verificadoCliente Verificado
0
Categoría: Service
Illogical, disrespectful, insulting
This issue that we brought the truck in for has been an issue for over a year and a half. Your technician essentially tried to sell me tires. It defies logic that an issue I brought the truck for upwards of 4 times is tires. The only reason that my tires are now worn out is because it takes so long to get an appointment. I will take this all the way up to the region as this is a safety and existential problem with this truck. When I checked the vehicle out the technician dismissed my feedback and concerns and offered no resolution. Furthermore, our truck was ready for several days and no calls were made to myself or my wife and both numbers are on file. I repeat. I will take this issue all the way to the region and corporate until this issue is resolved. I would give 0 stars if possible. We will be leaving the Ford brand, and will shout and warn far and wide to all who will listen as to the utter lack of competence and respect this brand and office have shown.
Empleados con los que trabajó

Cliente verificado
Coeur D'Alene, ID
Ford F350
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
05/13/2023
cliente verificadoCliente Verificado
5
Categoría: Service
Service
The service was done in a timely manner however the work to be performed was not followed as requested. Everyone was friendly, though after receiving a service on the vehicle that included tire rotation, I then had to go adjust all tires to proper inflation. The higher tire pressures were left in the front with lower pressure in the rear after the swap. I would have preferred to not have to go do this after taking it to a dealership.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 05/15/2023 04:18 PM

Thank you for taking the time to provide us with your feedback. We apologize for the inconvenience you experienced and we take your comments seriously. We strive to provide the highest quality of service and we will use your feedback to ensure that we are meeting our standards.

Empleados con los que trabajó

Cliente verificado
Ritzville, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/12/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Great service
Took our 2012 Ford Fusion to fix drivers side axle leak and it was fixed and fluids topped. Great service and car runs good now. Thank you
Haley B. de Mike White Ford of Coeur d'Alene respondió el 05/15/2023 04:18 PM

Thank you for taking the time to share your experience with us. We are so glad to hear that your 2012 Ford Fusion is running well after the repair. We appreciate your business and are glad that we could help.

Empleados con los que trabajó

LK
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LARRY K.
Chewelah, WA
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
04/30/2023
cliente verificadoCliente Verificado
8
Categoría: Service
Took longer than I expected but otherwise excellent
I have an unusual problem with my Mach E and the range indicator. A supervisor in the service department was assigned to check on the problem and, over time, the problem has resolved. I appreciated the attention specially given to this issue.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 05/01/2023 11:28 AM

Thank you for your business, Larry! We are glad to hear that the issue with your Mach E has been resolved. We take pride in providing excellent customer service and are glad that you were satisfied with the attention given to your issue.

Empleados con los que trabajó

SL
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SHAWNY L.
Hayden, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/26/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Kevyn and AJ are ere great!
I had a 12v battery issue with my Mach E and Kevyn got me checked in with a loaner and AJ was great with getting me on my way quickly two days later when I came to pick it up!
Haley B. de Mike White Ford of Coeur d'Alene respondió el 05/01/2023 11:29 AM

Thank you for your kind words! We are so glad to hear that Kevyn and AJ were able to get you taken care of quickly and efficiently. We strive to provide the best customer service and we are glad that we could meet your expectations. We appreciate your business and hope to see you again soon!

Empleados con los que trabajó

Cliente verificado
Kingston, ID
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
04/26/2023
cliente verificadoCliente Verificado
8
Categoría: Service
Warranty repair
The work seems to be great. I however feel that timing was off. I had an appt at 0730 for a puddle light fix. They didn’t get back to me to pick up the truck until after 4pm. This is my first issue at that location
Haley B. de Mike White Ford of Coeur d'Alene respondió el 05/01/2023 11:29 AM

Thank you for taking the time to review us. We appreciate your business and are sorry to hear that your experience was not up to our usual standards. We strive to provide timely service and will use your feedback to improve our processes.

Empleados con los que trabajó

MS
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MATTHEW S.
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/26/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Excellent service!!
Always the best service at Mike White Ford!!
Haley B. de Mike White Ford of Coeur d'Alene respondió el 05/01/2023 11:29 AM

Thank you so much for your kind words, Matthew! We are so glad to hear that you had a great experience with us. We strive to provide the best service possible and are thrilled that you noticed. We appreciate your business and look forward to seeing you again soon!

Empleados con los que trabajó

Cliente verificado
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/25/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Recall repair - Easy Easy
Great staff that took care of the recall repair in a timely manner. Doesn't get better than this~
Haley B. de Mike White Ford of Coeur d'Alene respondió el 05/01/2023 11:29 AM

Thank you for your kind words! We are so glad to hear that our staff was able to take care of your recall repair in a timely manner. We strive to provide the best customer service and we are glad that we could meet your expectations. We appreciate your business and hope to see you again soon.

Empleados con los que trabajó

SY
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SCOTT Y.
Hauser, ID
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
04/10/2023
cliente verificadoCliente Verificado
8
Categoría: Service
great communication
Service dept folks are great....wouldve given a 10 but just not happy with scheduling as it takes forever to get in.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 04/12/2023 09:16 AM

Thank you for your review, Scott. We appreciate your business and value your feedback. We apologize for the scheduling issues you experienced and are working hard to improve our process. We hope to see you again soon.

Empleados con los que trabajó

EH
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ELLEN H.
Saint Maries, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/07/2023
cliente verificadoCliente Verificado
9
Categoría: Service
Recall Repair
Was there for a recall repair for my Escape. Everyone was pleasant and repair was done promptly. The young man who delivered my car took time to help me make a correction to the Information display on my dashboard.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 04/10/2023 11:02 AM

Thank you, Ellen, for your kind words and for choosing Mike White Ford of Coeur d'Alene. We are delighted to hear that your experience was pleasant and that your recall repair was done promptly. We appreciate your feedback and are glad that the young man was able to help you with the dashboard display.

Empleados con los que trabajó

SO
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STEVEN O.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/01/2023
cliente verificadoCliente Verificado
10
Categoría: Service
New hood and oil change
Very professional and helpful
Haley B. de Mike White Ford of Coeur d'Alene respondió el 04/03/2023 08:20 AM

Thank you so much for your kind words, Steven! We are so pleased to hear that you had a great experience with us. We strive to provide the best customer service and we are glad that we could meet your expectations. We appreciate your business and hope to see you again soon.

Empleados con los que trabajó

Cliente verificado
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/30/2023
cliente verificadoCliente Verificado
10
Categoría: Service
New Ford Raptor
Very fair and great to work with.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 03/31/2023 11:24 AM

Thank you for your kind words! We are so pleased to hear that you had a great experience with us. We strive to provide excellent customer service and we are glad that we could meet your expectations.

Empleados con los que trabajó

Cliente verificado
Dalton Gardens, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/29/2023
cliente verificadoCliente Verificado
9
Categoría: Service
Alarm issue
I had an alarm that kept going off. They determined it was the hood switch and replaced it extremely fast!
Haley B. de Mike White Ford of Coeur d'Alene respondió el 03/31/2023 11:24 AM

Thank you for your 5-star review! We are so glad that we were able to quickly diagnose and repair your F-150's alarm issue. We appreciate your business and look forward to seeing you again soon!

Empleados con los que trabajó

JC
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JAMES C.
Mica, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/26/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Service
My Bronco was finished quickly and returned very fast. Thanks
Haley B. de Mike White Ford of Coeur d'Alene respondió el 03/28/2023 09:24 AM

Thank you for your positive review, James! We are glad to hear that your Bronco was finished quickly and returned to you fast. We strive to provide excellent service and are glad that we could meet your expectations. Thank you for choosing Mike White Ford of Coeur d'Alene!

Empleados con los que trabajó

Cliente verificado
Hayden, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/24/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Top notch
Great service department!
Haley B. de Mike White Ford of Coeur d'Alene respondió el 03/28/2023 09:26 AM

Thank you for your 5-star review! We are so glad to hear that you had a great experience with our service department. We strive to provide the best customer service and we are glad that we could meet your expectations. Thank you for choosing Mike White Ford of Coeur d'Alene!

Empleados con los que trabajó

RS
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RICHARD S.
Bonners Ferry, ID
Ford F350
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
03/20/2023
cliente verificadoCliente Verificado
2
Categoría: Service
Poor experience
Somehow after waiting 7weeks my appt. Was lost, they got me in though.
Pickup was not ready when promised, they ordered wrong part.
Cole was helpful taking care of a tire adjustment from last November that your tech dropped the ball.. THANKS COLE
Haley B. de Mike White Ford of Coeur d'Alene respondió el 03/20/2023 02:43 PM

Thank you for your review, Richard. We apologize for the inconvenience caused by the lost appointment and the wrong part. We are glad that Cole was able to help you with the tire adjustment. We strive to provide the best customer service and we will use your feedback to improve our services.

Empleados con los que trabajó

IH
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IAN H.
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/16/2023
cliente verificadoCliente Verificado
10
Categoría: Service
Good communication, truck was ready to go
The service team were good communicators and had my truck ready to go when they said they would.
Haley B. de Mike White Ford of Coeur d'Alene respondió el 03/20/2023 08:20 AM

Thank you for your 5-star review, Ian! We are so glad to hear that our service team was able to provide you with excellent communication and timely service. We appreciate your business and look forward to seeing you again soon!

Empleados con los que trabajó

CB
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CHAD B.
Hayden, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
03/15/2023
cliente verificadoCliente Verificado
10
Categoría: Service
great service good people
Fast maintenance turn-around, and shuttle service to boot!
Haley B. de Mike White Ford of Coeur d'Alene respondió el 03/15/2023 04:48 PM

Thank you for your 5-star review, Chad! We are so glad to hear that you had a great experience with our fast maintenance turn-around and shuttle service. We strive to provide the best customer service and we are glad that we could meet your expectations. Thank you for choosing Mike White Ford of Coeur d'Alene!

Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.