KE

Kevyn Erbe

Service Advisor
Calificación General
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(855 reviews)
74

SM
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STEPHANIE M.
Sagle, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/14/2018
cliente verificadoCliente Verificado
Categoría: Service
Routine maintenance
Service team was very helpful.
Recomendado
Mallory G., Digital Marketing and Social Media Manager de Mike White Ford of Coeur d'Alene respondió el 11/15/2018 03:48 PM

Thank you so much Stephanie, for this fantastic review! We appreciate you choosing Mike White Ford and look forward to seeing you again soon. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Empleados con los que trabajó

CL
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COLIN L.
Newman Lake, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/14/2018
cliente verificadoCliente Verificado
Categoría: Service
Outstanding service and customer care
From the first encounter to the drive-away, my experience at Mike White Ford was in the top five of best at any car dealer. Kevin was the service advisor who took care of all details. I'll be going back to Mike White Ford every time I need service. Thank you.
Recomendado
Mallory G., Digital Marketing and Social Media Manager de Mike White Ford of Coeur d'Alene respondió el 11/14/2018 01:16 PM

Thank you for the great recommendation Colin,. We are very glad to hear that you had a positive experience with our team! We appreciate you choosing Mike White Ford and look forward to seeing you here again for you next service.  

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Empleados con los que trabajó

ES
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ERIC S.
Coeur D'Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/14/2018
cliente verificadoCliente Verificado
Categoría: Service
Professional Personal Service!
Excellent Service!
Recomendado
Mallory G., Digital Marketing and Social Media Manager de Mike White Ford of Coeur d'Alene respondió el 11/14/2018 12:48 PM

Hello Eric, thank you so much for taking the time to rate and review our dealership! We think you are excellent as well! We appreciate you choosing Mike White Ford and look forward to seeing you again. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Empleados con los que trabajó

Cliente verificado
Athol, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/10/2018
cliente verificadoCliente Verificado
Categoría: Service
Oil change
They ask before doing something extra to my car.
Recomendado
Mallory G., Digital Marketing and Social Media Manager de Mike White Ford of Coeur d'Alene respondió el 11/10/2018 09:15 AM

Thank you so much for the 5 star review! We are so pleased to hear that you had a wonderful experience with our Service Department. We appreciate you choosing Mike White Ford and look forward to seeing you agian soon. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Empleados con los que trabajó

JM
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JACOB M.
Coeur D Alene, ID
Ford F250
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/09/2018
cliente verificadoCliente Verificado
Categoría: Service
In and out very quick and efficient.
Had a blinker out drove by and they replaced it right away. It was nice that they took the time to get it done without having to set an appointment.
Recomendado
Mallory G., Digital Marketing and Social Media Manager de Mike White Ford of Coeur d'Alene respondió el 11/10/2018 09:13 AM

Thank you so much Jacob for this glowing review! We appreciate you choosing Mike White Ford and look forward to seeing you again soon. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Empleados con los que trabajó

EW
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ELLEN W.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/08/2018
cliente verificadoCliente Verificado
Categoría: Service
Prompt friendly service
Quality and friendly service is much appreciated.
Recomendado
Mallory G., Digital Marketing and Social Media Manager de Mike White Ford of Coeur d'Alene respondió el 11/09/2018 02:30 PM

Hello Ellen, thank you so much for taking the time to review our dealership. We appreciate you and are pleased to hear that you had a great experience. We look forward to seeing you again here at Mike White Ford. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Empleados con los que trabajó

TP
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THOMAS P.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/08/2018
cliente verificadoCliente Verificado
Categoría: Service
Quick and comfortable oil change
Great waiting room, competitive pricing and crazy fast service
Recomendado
Mallory G., Digital Marketing and Social Media Manager de Mike White Ford of Coeur d'Alene respondió el 11/09/2018 02:08 PM

This is so wonderful to hear Thomas! We are very pleased that you enjoyed your entire experience with us! We appreciate you choosing Mike White Ford and look forward to seeing you again.


Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Empleados con los que trabajó

RH
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RICHARD H.
Rathdrum, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/07/2018
cliente verificadoCliente Verificado
Categoría: Service
Service
Your service employees were very efficient and professional. I was there for service on my ford 250 super duty and was in and out in a very reasonable time.
Recomendado
Mallory G., Digital Marketing and Social Media Manager de Mike White Ford of Coeur d'Alene respondió el 11/08/2018 12:30 PM

Hello Richard, thank you for taking the time to rate and review our service department. We are pleased to hear that your F-250 was in and out in a timely manner. We aim for excellent customer service and are happy to see we could provide that. We appreciate you choosing Mike White Ford and look forward to seeing you again. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Empleados con los que trabajó

DM
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DEBORAH M.
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/07/2018
cliente verificadoCliente Verificado
Categoría: Service
Service department
Your staff was friendly and efficient in checking me in. The wait time was estimated correctly. The waiting room was very accommodating.
Recomendado
Mallory G., Digital Marketing and Social Media Manager de Mike White Ford of Coeur d'Alene respondió el 11/08/2018 12:23 PM

This is fantastic to hear Deborah! Thank you so much for taking the time to review our dealership! We are so pleased that you had a wonderful experience and enjoyed our waiting room! We appreciate you choosing Mike White Ford and look forward to seeing you again. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Empleados con los que trabajó

PH
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PAUL H.
Saint Maries, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/06/2018
cliente verificadoCliente Verificado
Categoría: Service
Always a quick service
The staff always put my needs first with a friendly interaction. I would always recommend lake City Ford first because of how they treat their customers with respect.
Recomendado
Mallory G., Digital Marketing and Social Media Manager de Mike White Ford of Coeur d'Alene respondió el 11/07/2018 11:07 AM

Wow Paul, thank you so much for this glowing review! We pride ourself with excellent customer service and we are pleased to hear that you had a great experience with our dealership. We appreciate you choosing Mike White Ford and look forward to seeing you again. 



Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Empleados con los que trabajó

SB
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STANFORD B.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/06/2018
cliente verificadoCliente Verificado
Categoría: Service
Great Service!
Mike White Ford always provides great and timely service.
Recomendado
Mallory G., Digital Marketing and Social Media Manager de Mike White Ford of Coeur d'Alene respondió el 11/06/2018 01:31 PM

Thank you very much Stanford, for this amazing review about our dealership. We appreciate you choosing Mike White Ford and look forward seeing you again. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Empleados con los que trabajó

Cliente verificado
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/06/2018
cliente verificadoCliente Verificado
Categoría: Service
Great place for oil change
Fast service for oil change!!
Recomendado
Mallory G., Digital Marketing and Social Media Manager de Mike White Ford of Coeur d'Alene respondió el 11/06/2018 11:43 AM

Thank you so much for taking the time to say these kind words about our dealership! We appreciate you choosing Mike White Ford and hope to hear from you again soon.  

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Empleados con los que trabajó

Cliente verificado
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/05/2018
cliente verificadoCliente Verificado
Categoría: Service
The people
Awesome experience.
Recomendado
Mallory G., Digital Marketing and Social Media Manager de Mike White Ford of Coeur d'Alene respondió el 11/06/2018 11:37 AM

Thank you so much for taking the time to give us a 5 star review! We appreciate you choosing Mike White Ford and are pleased to hear about your awesome experience. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Empleados con los que trabajó

ST
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SUSAN T.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/03/2018
cliente verificadoCliente Verificado
Categoría: Service
SERVICE
TIMELY APPOINTMENTS, FRIENDLY STAFF, RELIABLE SERVICE.
Recomendado
Mallory G., Digital Marketing and Social Media Manager de Mike White Ford of Coeur d'Alene respondió el 11/03/2018 09:32 AM

Thank you so much Susan for taking the time to rate and review our dealership. We want you to feel comfortable and relax at our dealership!  We are pleased to hear that you felt comfortable and look forward to seeing you again! 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Empleados con los que trabajó

EK
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ERICKA K.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/02/2018
cliente verificadoCliente Verificado
Categoría: Service
Mike white ford fantastic
As always, best customer service ever from kevyn at mike white ford of cda id. Hes the man!
Recomendado
Mallory G., Digital Marketing and Social Media Manager de Mike White Ford of Coeur d'Alene respondió el 11/03/2018 09:20 AM

Thank you so much Ericka for these kind words about our dealership! Kevyn is amazing and we are so pleased to hear that you think so as well! I will be sure to tell him that he is the man! We look forward to seeing you again here at Mike White Ford. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Empleados con los que trabajó

RS
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REGINA S.
Liberty Lake, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/02/2018
cliente verificadoCliente Verificado
Categoría: Service
Chelsea White
Chelsea White makes all the difference in the dealership! True customer service in action, Thanks Chelsea! Such a personable, friendly and helpful young lady. She really cares that you receive Great Customer Care.
Recomendado
Mallory G., Digital Marketing and Social Media Manager de Mike White Ford of Coeur d'Alene respondió el 11/02/2018 10:37 AM

Thank you so much Regina for saying those kind words about our dealership! We think Chelsea White is a gift and we are so happy that you concur! We can not tell you enough how much we appreciate you and look forward to seeing you again here at Mike White Ford. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Empleados con los que trabajó

AH
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ALLAN H.
Veradale, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/01/2018
cliente verificadoCliente Verificado
Categoría: Service
Wick oil change
In and out in a flash
Recomendado
Mallory G., Digital Marketing and Social Media Manager de Mike White Ford of Coeur d'Alene respondió el 11/02/2018 09:53 AM

Thank you so much Allan for taking the time to rate and review our dealership. We appreciate you choosing Mike White Ford and look forward to seeing you again. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Empleados con los que trabajó

BV
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BOB V.
Hayden, ID
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
11/01/2018
cliente verificadoCliente Verificado
Categoría: Service
Waste of time
I wasted 3 1/2 hour of MY TIME your service department can’t get their story straight. Didn’t even start working on it yet. Just an oil change so took my keys back and went down the street for the oil change had it done in 20 minutes. Can’t say anything good about your service department .
No Recomendado
Mallory G., Digital Marketing and Social Media Manager de Mike White Ford of Coeur d'Alene respondió el 11/02/2018 10:34 AM

Hello Bob, I want to thank you for taking the time to rate our dealership. I apologize about the inconvenience this has caused. If you could please give me a call at 208-664-9211, I would like to get you over to our Service Manager Ed Baker. We want to continue doing business with you and make this right. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Empleados con los que trabajó

Cliente verificado
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/01/2018
cliente verificadoCliente Verificado
Categoría: Service
Service Department
Excellent Honest
Recomendado
Mallory G., Digital Marketing and Social Media Manager de Mike White Ford of Coeur d'Alene respondió el 11/02/2018 10:22 AM

Thank you for taking the time to write this amazing review about our service department. We appreciate you choosing Mike White Ford and if we can help you with anything else, please give us a call. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Empleados con los que trabajó

DK
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DAVID K.
Rathdrum, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/31/2018
cliente verificadoCliente Verificado
Categoría: Service
Good service
Good service and customer relations. You should advertise in the Press.
Recomendado
Mallory G., Digital Marketing and Social Media Manager de Mike White Ford of Coeur d'Alene respondió el 11/01/2018 10:51 AM

Thank you so much David, we are so pleased to hear you had a great time at our dealership. We enjoy your feedback and appreciate you choosing Mike White Ford. We can not wait to see you again. 

Mallory Gregson 

Internet Marketing Manager 

mgregson@mikewhitefordcda.com 

(208)-667-3510
Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.