KE

Kevyn Erbe

Service Advisor
Calificación General
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(855 reviews)
74

DC
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DAVID C.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/03/2021
cliente verificadoCliente Verificado
Categoría: Service
Customer service
Kevin in your service department did an excellent job. Employees like him make a business successful. Mike WHITE is a great businessman who always puts the customer first. Good job Mike!!!
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 01/05/2021 02:28 PM

David, thank you for the excellent review! We're very proud of Kevyn and will make sure to pass along your kind words to both him and Mike. It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

AG
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ANGELA G.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/17/2020
cliente verificadoCliente Verificado
Categoría: Service
The people
Excellent service
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 12/17/2020 02:48 PM

Angela, thank you for the excellent review! We're so glad that you had such a positive experience with our team! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

RS
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RYAN S.
Sagle, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/14/2020
cliente verificadoCliente Verificado
Categoría: Service
Great staff!
I appreciate the honesty and professionalism from all the staff. They have made my buying experience easy and enjoyable. The service department is top notch. I appreciate their willingness to solve problems and their desire to "get it right" the first time. Thank you all and Merry Christmas!
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 12/15/2020 01:40 PM

Ryan, thank you for the great review! We're so glad that you have had such great experiences with both the service and sales departments! It was our pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future! Merry Christmas to you as well!

Empleados con los que trabajó

AD
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AARON D.
Athol, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/26/2020
cliente verificadoCliente Verificado
Categoría: Service
Exceptional Service . . .
Every time I've gone in for service or warranty issues, they've always managed to resolve them.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 10/27/2020 04:40 PM

Aaron, thank you for the exceptional review! We're so glad that you've had such excellent experiences in the past and we promise to try our hardest to keep them coming! It is always a pleasure serving you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

Cliente verificado
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/23/2020
cliente verificadoCliente Verificado
Categoría: Service
Kevyn gives the best hugs!
Kevyn and Taylor took great care of me...their customer service is top notch!
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 10/26/2020 04:48 PM

Anonymous, thank you for the top notch review! We're so glad that you felt so well taken care of! We'll be sure to pass along your kind words and compliments to both Kevyn and Taylor! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

BC
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BRIAN C.
Newport, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/08/2020
cliente verificadoCliente Verificado
Categoría: Service
Very friendly and courteous
The service department was so professional and friendly and I got in and out just when they promised it.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 10/09/2020 03:44 PM

Brian, thank you for the fantastic review! We're so glad that you found our team to be very professional and we were able to take care of your vehicle within the promised time! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

DB
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DENNIS B.
Coeur D Alene, ID
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
10/02/2020
cliente verificadoCliente Verificado
Categoría: Service
recall
work was done when they said it would be
No Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 10/09/2020 03:31 PM

Dennis, thank you for the good review! We're so glad that we were able to take care of your recall work and get you back on the road in a timely manner. It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

JV
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JAMES V.
Coeur D Alene, ID
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
09/29/2020
cliente verificadoCliente Verificado
Categoría: Service
Great service
Took awhile to get in but service department took great care of me once I did. They even fixed a scratch at no charge.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 10/01/2020 02:57 PM

James, thank you for the 5 star review! We're sorry that it took a bit longer than we wanted to get you in for your service appointment, but we're so glad that we were able to get you in and take care of your F-150! It was a pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

GF
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GUS F.
Coeur D Alene, ID
Ford F250
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/17/2020
cliente verificadoCliente Verificado
Categoría: Service
Work done with pride
I always have the best advice and care from Mike White Ford!
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 09/22/2020 01:42 PM

Gus, thank you for the 5 star review! We take a lot of pride in treating our customers like family, because after one visit, you really are! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

Cliente verificado
Rathdrum, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/13/2020
cliente verificadoCliente Verificado
Categoría: Service
Great
Thank you for the great service
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 08/13/2020 03:20 PM

Anonymous, thank you for the great review! We're so glad that you had a great service experience! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

TH
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TED H.
Seaside, CA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
07/31/2020
cliente verificadoCliente Verificado
Categoría: Service
Great staff
Outstanding service
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 08/10/2020 10:22 AM

Ted, thank you for the outstanding review! We're very proud of our staff and are so glad that you had such a great experience with them! It was our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

JS
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JANICE S.
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/21/2020
cliente verificadoCliente Verificado
Categoría: Service
Recall and oil change
Courteous, friendly, helpful service. Thanks
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 02/24/2020 02:27 PM

Janice, thank you for the excellent review! We're so glad that we were able to take care of both your oil change and recall quickly and pleasantly. Thank you for choosing Mike White Ford. We look forward to serving you again in the future.

Empleados con los que trabajó

BR
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BASIN R.
Osburn, ID
Ford F350
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
02/18/2020
cliente verificadoCliente Verificado
Categoría: Service
Warranty vs. not warranty
2019 F-350, ball joints warn out and making weird noise, steering stabilizer / dampner needed to help with a violent dangerous front end shake I've dealt with for months, since I have 40,000 miles I'm told it's not covered under warranty. it's a 2019 truck, where there is an obvious issue from the factory. I left a message last week for Johnathon Hedden, who helped when I bought the truck - no response. It's not a huge amount of money, it's the principal of the whole thing. Yes - this is the kind of story that gets repeated over and over - this death shake / wobble thing is real & you guys acted like you weren't sure what I was talking about. Eddie Davis - Basin Resources
No Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 02/20/2020 04:46 PM

Eddie, thank you for giving us the opportunity to work on a solution to this issue. We processed the return of $912.98, a goodwill return from both Ford Motor Company and Mike White Ford. The reason that Johnathon Hedden hasn't called you back is that he hasn't been with our company for almost six months. We hope that through our conversations and gesture that we are able to build back some trust. We hope that you give us the opportunity to serve you again and show you a better experience.

Empleados con los que trabajó

Cliente verificado
Coeur D'Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/15/2020
cliente verificadoCliente Verificado
Categoría: Service
Nice conscientious people
Did a great job and were nice and helpful in the process. The final price was actually lower than the one the quoted over the phone...WOW!
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 02/18/2020 11:22 AM

Anonymous, thank you for the great review! We're so glad the the process was smooth for you and that we were able to save you more than anticipated! Our goal is to provide excellent and fairly priced service for our friends, families and neighbors! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

Cliente verificado
Coeur D'Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/06/2020
cliente verificadoCliente Verificado
Categoría: Service
Service dept are very friendly and informative.
Top shelf staff....detailed, friendly and informative period.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 02/07/2020 03:22 PM

Anonymous, thank you for the great review! Thank you for the compliment on our staff, we love to take care of our customers! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

RM
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RAY M.
Rathdrum, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/31/2020
cliente verificadoCliente Verificado
Categoría: Service
Service
But still pulls to left moist of the time
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 01/31/2020 03:52 PM

Ray, thank you for the 5 star review. We're not happy to hear that your vehicle is still pulling to the left. Please call our service manager Ed Baker at (208) 664-9211 so we can get a plan in place. We want to make sure that you're fully taken care of! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

RW
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RICHARD W.
WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/28/2020
cliente verificadoCliente Verificado
Categoría: Service
Very nice and helpful
They are all awesome.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 01/29/2020 12:45 PM

Richard, thank you for the awesome review! It's our pleasure to serve you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future! 

Empleados con los que trabajó

Cliente verificado
Hayden, ID
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
01/28/2020
cliente verificadoCliente Verificado
Categoría: Service
Good service. Lost the appointment in the system though from when I had called previously.
Just a recall repair. No issues. Friendly staff. Not sure about a paid service and how reasonable they would be.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 01/29/2020 12:44 PM

Anonymous, thank you for the 4 star review! We're so sorry that your initial appointment was lost but we're glad that we were able to get you scheduled and taken care of in the end. We'd love to have the opportunity to serve you in the future when you have further service needs. Thank you for choosing Mike White Ford!

Empleados con los que trabajó

Cliente verificado
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/18/2020
cliente verificadoCliente Verificado
Categoría: Service
Well done
They diagnosed the issue and fixed it that same day along with a last minute request to align the headlights. Thank you, I recomend their service.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 01/24/2020 01:17 PM

Anonymous, thank you for the kind review! We're so glad that we were able to diagnose and fix your issue in a timely manner! We look forward to serving you again in the future! Thank you for choosing Mike White Ford!

Empleados con los que trabajó

MS
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MARJORIE S.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/10/2020
cliente verificadoCliente Verificado
Categoría: Service
excellant service
good coffee, comfy chairs.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 01/15/2020 04:23 PM

Marjorie, thank you for the excellent review! You are always welcome to stop by for some coffee! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.