KE

Kevyn Erbe

Service Advisor
Calificación General
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(855 reviews)
74

GP
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GASTON P.
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/10/2020
cliente verificadoCliente Verificado
Categoría: Service
Excellent Service
Awesome experience as always!
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 01/15/2020 04:23 PM

Gaston, thank you or the excellent review! We're very proud to uphold a tradition of caring and efficient service. Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

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JAMES S.
Moscow, ID
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
01/08/2020
cliente verificadoCliente Verificado
Categoría: Service
Curly is the best salesman I've ever dealt with in my entire life.
Had warranty work completed on '15 F150. When picking up my pickup, found interior to be a bit dirty after mechanic(s) work. Had to wipe down seats, and use a cleaner and rags to clean all-weather floor mats. Not sure what it was on the floor mats, but wasn't just dirt to be wiped up. Was also hoping for a "hand-washed/dried" job on the pickup. When dropping off my pickup, it was mentioned that I would receive a complimentary car wash "ticket". I had to ask for this upon pick up of my rig. Was nice to get the free wash, but no automatic car wash does as good of a job cleaning as a "hand-wash/dried" job. Anyway, was satisfied with warranty work.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 01/15/2020 01:51 PM

James, thank you for the 4 star review. We'll make sure to pass your kind words along to Curly. We apologize for the condition of your vehicle when you picked it up. It's very unusual and we'll speak to everyone who handled your vehicle about it. We would love to hand wash and dry every single vehicle we come into contact with, but we're sadly unable to do so. We look forward to the next time that we get to serve you. Thank you for choosing Mike White Ford!

Empleados con los que trabajó

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DERICK K.
Athol, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/05/2020
cliente verificadoCliente Verificado
Categoría: Service
taken care of
Everything was taken care of without any trouble.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 01/07/2020 04:33 PM

Derick, thank you for the excellent review! We're to glad that we were able to take care of your vehicle! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

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CATHY T.
Coeur D'Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/02/2020
cliente verificadoCliente Verificado
Categoría: Service
Friendly, Fast, Efficient
Random problems with car starting. Of course it started right up--no problem when I arrived for service. The mechanic listened so attentively, not cracking a smile as I tried to duplicate the sounds. Since it was working fine, there was no guarantee he could find a problem. Of course no problem was found but he had a few suggestions to help me focus on the problem. Service was faster than estimated. The bill was delivered with a smile. A good experience.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 01/03/2020 03:13 PM

Cathy, thank you for the 5 star review. We've all been there - the problem happens every time except for at the dealership when we're there to get it fixed. We'll be here if the problem happens again and will be more than happy to help you!  Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

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DANIEL M.
Hayden, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/02/2020
cliente verificadoCliente Verificado
Categoría: Service
Transmission servuce
Awesome service
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 01/03/2020 03:11 PM

Daniel, thank you for the awesome review! We're so glad that your transmission service went so well!  Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

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MICHAEL M.
Athol, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/05/2019
cliente verificadoCliente Verificado
Categoría: Service
Check Engine Light
Staff did an outstanding job, my vehicle had an extended Ford warranty coverage for the defective part.

The only item that I questioned was the Diagnostic fee I was told about at check in, that was going to be a separate fee of $69.00. Why not just include this in the repair, it's not like someone is going to ask you to repair something if it is not broke.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 12/13/2019 01:43 PM

Michael, thank you for the great review. We can completely understand why you are wondering about the diagnostic fee. Our technicians are paid based off of hours worked and when we submit warranty work to the warranty company, we have to show how much time was spent diagnosing versus fixing the part for accountability sake. It was an excellent question and I hope I answered it for you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future.

Empleados con los que trabajó

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WAYNE H.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/01/2019
cliente verificadoCliente Verificado
Categoría: Service
the staff has always been friendly and quick to help. Quality of service has been excellent
As mentioned about all the people I have dealt with have been great to work with...Curly in sales, Kevyn, Jessie, Tyler etc. in the service dept. and Lou the shuttle driver has always been friendly and courteous....Looking forward to getting a new truck soon!!!
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 12/04/2019 04:21 PM

Wayne, thank you for the excellent review! It is truly a pleasure to serve you and we look forward to seeing you every time that you visit us. We will make sure to pass along your kind words to everyone that you mentioned. Whenever you're ready for that new truck, we'll be thrilled to help you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

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MARTIN S.
Coeur D Alene, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/30/2019
cliente verificadoCliente Verificado
Categoría: Service
always reliable
checks out the whole car and advises
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 12/04/2019 04:17 PM

Martin, thank you for the 5 star review! We're so glad that you found our service to be reliable and pleasant. Thank you for choosing Mike White Ford! We look forward to serving you and your Edge again in the future!

Empleados con los que trabajó

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MATT B.
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/30/2019
cliente verificadoCliente Verificado
Categoría: Service
Professional service
Great service as always, I appreciate the courtesy car will take you home and pick you up when service is completed. Extremely convenient, doesn’t disrupt the day as much as having to wait for 3 hours at the dealership.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 12/04/2019 04:17 PM

Matt, thank you for the fantastic review! We're so glad that you had great service and that you enjoyed our shuttle service! We completely understand that you have other things to do rather than wait at a dealership all day, and we're happy to help! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

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MICHAEL M.
Coeur D'Alene, ID
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
11/27/2019
cliente verificadoCliente Verificado
Categoría: Service
Recent Visit
I went into the service department 2 weeks ago and was informed that it would be 2 weeks before I could get my Ford Focus in for Oil Change and troubleshooting of 2 windows not working. After the wait, when I returned for my appointment, the staff were friendly and quickly got the vehicle checked in quickly. I was told it would be about 2 hours for the work to be done depending one what was the issue with the windows. 93 minutes later, I was called back to the service center informed that the car was ready to take. I was told about the issue with the windows being just gunk in the tracks and the window motors triggered a safety protocol to prevent burning out. The only issue that I had was that the setting on my dash lights had been changed. It turned out to be just the headlight control was switched from automatic (where I run it) to off (where the tech put it). This was a simple fix obviously but still bothered me enough not to make it a 5 star review.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 11/27/2019 03:30 PM

Michael, thank you for the honest review. We're so glad that we were able to take care of your oil change needs and figure out the window issue in less time than promised.

We apologize for the headlight switch issue! When we're addressing electrical issues, as we did with your windows, we have to try all of the switches to determine where the fault lies. We always make a concerted effort to return the switches to where they were when the vehicle entered the shop, but we are only human and sometimes we make a mistake. We've very sorry and hope that the next time that you choose to service your vehicle with us, you will have a full 5 star experience! Thank you for choosing Mike White Ford!

Empleados con los que trabajó

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DAVID K.
Spirit Lake, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/22/2019
cliente verificadoCliente Verificado
Categoría: Service
Great Service and Caring
My service associate Keven was fantastic and always stay calm and helpful when I was frustrated. The Service Manager Bill was friendly and made sure i was happy with the outcome.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 11/26/2019 10:08 AM

David, thank you for the great review! We're so glad that you had such great service from our team and we will be sure to pass along your kudos! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

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ROBERT R.
Saint Maries, ID
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
11/22/2019
cliente verificadoCliente Verificado
Categoría: Service
Second visit
Everything went well. I am hoping that the new gasket is going to work well and we are not back in there in a few months replacing it for a third time. The service team has been great.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 11/22/2019 10:22 AM

Robert, thank you for the 4 star review. We're very hopeful that the new head gasket will hold and all will be well. We're optimistic that the next time that we see you will be for routine maintenance only, unless you want to stop in for a cup of free coffee or cider! Thank you for choosing Mike White Ford!

Empleados con los que trabajó

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KAREN W.
Hayden, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/21/2019
cliente verificadoCliente Verificado
Categoría: Service
Very good service
thank you for the good services
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 11/22/2019 10:17 AM

Karen, thank you for your good review! We appreciate your choosing Mike White Ford and look forward to serving you again in the future!

Empleados con los que trabajó

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CHRIS K.
Noxon, MT
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/18/2019
cliente verificadoCliente Verificado
Categoría: Service
Best of the best
The last two times we needed to have service done on our F350 Platinum, we have been thoroughly impressed with their customer service, experience and overall genuine caring. These guys & gals know their stuff!
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 11/22/2019 09:40 AM

Chris, thank you for the fantastic review! We're so grateful that you continue to come back to us for your service needs! Thank you for the compliments and for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

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KATHLEEN B.
Post Falls, ID
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
11/16/2019
cliente verificadoCliente Verificado
Categoría: Service
Better than expected!
Check in was quick and we got the quick fix with our heater problem. It did take two visits to correct the problem but we are set for winter now.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 11/21/2019 09:43 AM

Kathleen, thank you for the good review! We're so sorry that it took two visits to repair your heater issue but we're so glad that we were able to solve it for you in the end! It's already too cold to be without heat and time is certainly of the essence! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

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DOUGLAS R.
Blanchard, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/09/2019
cliente verificadoCliente Verificado
Categoría: Service
Recall and regular check up (oil change, tires, etc.)
easy to schedule, dropped of day early, and vehicle redy next day early. Friendly, polite service people. Glad I got extendned warranty and got to Mike White for my service.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 11/21/2019 09:20 AM

Douglas, thank you for the great review! We're so glad that you found it easy to schedule and had a great overall experience! Extended warranties are worth every penny for the peace of mind! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

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LORRI T.
Post Falls, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/06/2019
cliente verificadoCliente Verificado
Categoría: Service
Excellent customer service
I felt like I mattered to the staff.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 11/07/2019 12:03 PM

Lorri, thank you for the 5 star review! We're glad that you felt like you mattered - because you do! Our customers are our #1 priority and we try to live with that ethos every day! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

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FLINT H.
Spokane, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/01/2019
cliente verificadoCliente Verificado
Categoría: Service
Thumbs Up
Great Service and was timely with repairs. No complaints. Very courageous and remembered who belonged to which vehicle.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 11/06/2019 01:23 PM

Flint, thank you for the great review! We're glad that you enjoyed our service department! We make it a matter of pride to remember which vehicles belong to which customer and thank you for noticing! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

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TOM C.
Rathdrum, ID
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/01/2019
cliente verificadoCliente Verificado
Categoría: Service
Exception Service, Kevin
Kevin, was great to keep up to date on the needed engine repair. He would regularly to let us know the progress and how repairs were progess. The work was under warranty and the engine is doing great! Thanks Ford, Mike White and the mechanic doing the work! What a team!
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 11/01/2019 03:52 PM

Tom, thank you for the great review! We're so glad that Kevyn served you so well! It's always our goal to keep customers informed and have quality work performed and it sounds like it was a home run for you! Thank you for choosing Mike White Ford! We look forward to serving you again in the future!

Empleados con los que trabajó

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DESIREE S.
Elk, WA
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/30/2019
cliente verificadoCliente Verificado
Categoría: Service
Great Service!
Thank you to the team at Mike White Ford!
We get honest & quick help if we have any questions about our new car.
Recomendado
Haley B. de Mike White Ford of Coeur d'Alene respondió el 11/01/2019 02:48 PM

Desiree, thank you for the great review! We're so glad that you're happy and feel comfortable asking us questions when they come up! Thank you for choosing Mike White Ford! We look forward to serving you again!

Empleados con los que trabajó
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.