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JUSTIN SPURLOCK

Hyundai of St. Augustine
Calificación General
Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5Calificación general 4.9/5
4.9
(297 reviews)
86

Reseñas de JUSTIN SPURLOCK

CT
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Colette T.
St. Augustine, FL
2013 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
06/10/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Hyundai is great!
Courteous, helpful, friendly. We don’t feel that Hyundai tries to sell you things you don’t need. Have had situations where we needed service quickly (nail in tire before a trip) and they worked us in right away. Also, they do a great job of cleaning the car every time we go in for anything.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 06/10/2019 10:24 AM


 We greatly appreciate you taking the time to share your service experiences with us and continued loyalty to Hyundai of St Augustine.
 We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
JS
JUSTIN SPURLOCK
RS
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Russell S.
St. Augustine, FL
2018 Hyundai Tucson
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
06/07/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Poor management
Sales department is good but it's all downhill from there
No Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 06/07/2019 05:59 AM


 Thank you for sharing your service experience with us. Our sincere apologies for any inconvenience this has caused. We will contact the sales department and see why this was not implemented into your files and see how we can have it corrected. Justin, your service consultant will be reaching out to you to get this corrected.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
JS
JUSTIN SPURLOCK
MB
MARK BOSWELL
KS
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Kyle S.
Saint Augustine, FL
2019 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/31/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
As expected
Never let me down
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 05/31/2019 11:37 AM


 Thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
JS
JUSTIN SPURLOCK
CC
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Carol C.
Jacksonville, FL
2018 Hyundai Kona
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/30/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Air condition failure.
Outside temperatures high 90's. air conditioning stopped working. Placed call to repair, told it would be one week before car could be looked at. Not acceptable. Placed call to sales rep Demetrius Davis. He assured me I would receive a call back ASAP. I did, from Justin Spurlock. Appointment was scheduled for the next morning 8:00. Parts had to be ordered, I was given a loaner. Two days later my car was repaired, and I was able to pick it up. I gave my service a excellent rating, because of these two very professional young men! Namely, Demetrius, and Justin. You are very lucky to have them working for you!
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 05/30/2019 11:39 AM


 Thank you for taking the time to share your experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
JS
JUSTIN SPURLOCK
RM
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Russell M.
St. Augustine, FL
2019 Hyundai Accent
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
05/27/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Usual great service.
Great and timely service as usual. No complaints.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 05/28/2019 06:39 AM


 Thank you for taking the time to share your service experience with us and your continued loyalty to Hyundai of St Augustine. Please let us know how we can earn a 5 star rating on your next visit. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
JS
JUSTIN SPURLOCK
JW
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Joel W.
Palm Coast, FL
2017 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/21/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Friendly
Friendlinesd
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 05/22/2019 05:43 AM


 Thank you for taking the time to share your service experience with us and allowing us to maintain your Sonata. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
JS
JUSTIN SPURLOCK
KM
KEITH MONDELLO
EM
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Earl M.
St. Augustine, FL
2011 Hyundai Azera
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/16/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Good service
Good service.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 05/16/2019 01:45 PM


 Thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
JS
JUSTIN SPURLOCK
RN
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Roger N.
Lake Como, FL
2015 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/14/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Satisfied customer
Waiting time was short.My car got a good wash.My problem with the car was fixed.
Every body was polite.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 05/14/2019 11:59 AM


 Thank you for sharing your service experience with us. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
JS
JUSTIN SPURLOCK
KM
KEITH MONDELLO
RS
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Ronald S.
Palm Coast, FL
2017 Hyundai Veloster
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/13/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
employees r great
good work
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 05/13/2019 12:12 PM


 Thank you for taking the time to share your kind words with us and the 5 star rating.
 We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
JS
JUSTIN SPURLOCK
JM
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Jerrold M.
Saint Augustine, FL
2014 Hyundai Veloster
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/09/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent Service
Excellent service in all regards. They did not suggest items that were not necessary for the vehicle at this time.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 05/10/2019 06:35 AM


 Thank you for sharing your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
JS
JUSTIN SPURLOCK
JM
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Joseph M.
Saint Augustine, FL
2016 Hyundai Azera
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/08/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
oil change
Went smoothly, in and out .
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 05/08/2019 12:40 PM


 We appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
JS
JUSTIN SPURLOCK
LM
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Lucy M.
Ormond Beach, FL
2014 Hyundai Genesis
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/01/2019
cliente verificadoCliente Verificado
Categoría: Service
Mrs. Lucy Mennie
Very considerate service writers
Recomendado
Empleados con los que trabajó
JS
JUSTIN SPURLOCK
LM
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Lucy M.
Ormond Beach, FL
2014 Hyundai Genesis
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
05/01/2019
cliente verificadoCliente Verificado
Categoría: Service
Mrs. Lucy Mennie
Very considerate service writers
Recomendado
Reseña Original
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
05/01/2019
Tipo de Servicio: Maintenance
Categoría: Service
Lucy Mennie
Courtesy service writers
No Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 05/01/2019 01:07 PM


 Thank you for taking the time to share your service experience with us. Our apologies for any inconvenience this may have caused. We appreciate you taking the time to speak with Justin today and allow us the opportunity to try and make this right. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
JS
JUSTIN SPURLOCK
ME
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Michael E.
Saint Augustine, FL
2011 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/30/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Excellent customer service!
Brought my Sonata in for what I thought might be a significant issue. Turns out it was warrantied under a recall. Hyundai of St. Augustine could have tried to make money off the situation but didn't; and they delivered the car back a day earlier than promised!
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 04/30/2019 04:19 PM


 We appreciate you taking the time to share your kind words with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
JS
JUSTIN SPURLOCK
MP
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Maxine P.
Saint Johns, FL
2019 Hyundai Veloster
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/28/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Bought my first new car
I've always bought used. But thanks to the staff at hyundai of st aug I was able to get a new car I absolutely love.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 04/29/2019 06:02 AM


 Thank you for sharing your kind words  and congratulations on your new Veloster. The new Veloster is such a beautiful car.
 We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
JS
JUSTIN SPURLOCK
LC
gravatar
Lilli C.
St. Augustine, FL
2015 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/26/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent Service.
As always, excellent service experience.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 04/26/2019 11:51 AM


 We thank you for taking the time to share your service experiences with us and your continued loyalty to Hyundai of St. Augustine.
 We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
JS
JUSTIN SPURLOCK
Cliente verificado
Saint Augustine, FL
2013 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/25/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service
Love my Hyundai and the service at Hyundai St Augustine has always been great!
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 04/25/2019 11:38 AM


 We thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
JS
JUSTIN SPURLOCK
MB
MARK BOSWELL
MB
gravatar
Michael B.
St. Augustine, FL
2015 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/24/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great Service
The service personnel are outstanding. The quickly get the required service done with a high level of competence
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 04/24/2019 12:30 PM


 Thank you for taking the time to share your kind words with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
JS
JUSTIN SPURLOCK
SR
STEVE RISLEY
Cliente verificado
Ponte Vedra, FL
2014 Hyundai Santa Fe S
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/22/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service department
I always take my car to Hyundai of St Augustine even though I live in Ponte Vedra. I have never had a problem. They are all very respectful and professional people and do what needs to be done while informing me of all things that might need to be taken care of.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 04/22/2019 01:56 PM


 We greatly appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
JS
JUSTIN SPURLOCK
RN
gravatar
Robert N.
Ponte Vedra Beach, FL
2012 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
04/17/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
They really try to take care of the customer
The key to good service is how a company handles things after they've made mistake. Justin and the management team made it right for me.
Recomendado
JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 04/17/2019 01:28 PM


 We greatly appreciate you taking the time to share your service experience with us and the 5 star rating. We are committed to exceeding your expectations.



Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.


Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"
Empleados con los que trabajó
JS
JUSTIN SPURLOCK
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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