KEITH MONDELLO

2012 Hyundai Sonata Hybrid

Erin H.

St. Augustine, FL

ReScore Reseña™

04/08/2022

Cliente Verificado

Categoría: Service

They made it right!

I had a recall and a couple other issues with my car, and Hyundai was very professional with the way they handled it!

Reseña Original

04/05/2022

Tipo de Servicio: Repair

Categoría: Service

A whole mess of issues

My engine gave out on 16 due to a recall I was unaware of in late September. Got my car to the dealership, 7 months later the engine had finally been replaced only to find that there are now also a slew of other problems with the car. My car was fully serviced 2 months prior to the engine incident, and now my ABS is out and my battery is dead. Both of these were non existent issues prior to my car sitting on the lot at Hyundai for 7 months. Now I’m out another 3k in repairs for stuff that has happened either due to the engine issue or while in Hyundai’s care. They pretty much said I pay up for the repairs or have it towed elsewhere.

CHERYL B. de Hyundai of St. Augustine respondió el 04/05/2022 12:31 PM

Thank you for taking the time to share your experience with us. Our sincere apologies for any inconvenience this may have caused you. Tunde your Service Advisor will be reaching out to you in regards to the issue you had.

Sincerely,

Cheryl B.

Empleados con los que trabajó

William T.

St. Augustine, FL

2019 Hyundai Santa Fe Xl

01/23/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

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JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 01/24/2022 06:17 AM

We greatly appreciate you taking the time to share your service experience and the 5 star rating with us. Our service team is committed to keeping you safe and exceeding your expectations.

Thank you to all of our wonderful guests for helping make us the #1 Hyundai Customer Satisfaction Service Center.

Sincerely,
Service Team
Hyundai of St. Augustine
Genesis of St. Augustine
"Excellent Service from Excellent People"

Empleados con los que trabajó

John S.

Palm Coast, FL

2018 Hyundai Sonata

01/17/2022

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Excellent service department

Always had a good experience the service department thanks to Danny Perez

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 01/18/2022 05:51 AM

We sincerely appreciate you taking the time to share your service experience with us and you kind words. Danny and our service team are committed to providing a 5 star experience.

Empleados con los que trabajó

DANNY PEREZ TORRES

Melissa H.

Palm Coast, FL

2013 Hyundai Sonata

12/22/2021

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Never AGAIN

My car was there for 4 months. During this time I was not communicated with at all. I did reach out to the service manager several times about this communication issues. I took the initiative to call and leave voicemails and I would say 50% of the time I got a phone call back. I had to let them know when the loaner car‘s registration was expiring and then I also need an oil change. I never once was given a correct timeframe or even an update with my car unless I called for it. I was in a loaner vehicle for several months that they sold while I was driving it and try to exchange it for a much smaller vehicle knowing I had a family And we literally would not fit in a vehicle. After my car was there for several months they tried to force me into buying a battery when I told him I recently replaced the battery they told me that I could buy a battery or I could come there and they would jumpstart my car so I could take it somewhere else to purchase a battery. The service advisor also told me that I had purchased that battery at AutoZone in July 2019. I called AutoZone to check for myself and they had no record of me purchasing the battery there, neither advanced auto parts or O’Reillys which are all the shops local to me . When I asked how he knew where I bought the battery and what my warranty was I never got an answer. When I asked to speak with a manager they called to tell me my battery was OK after being put on a trickle charge all day. The service manager did replace it after I lost my patience with the situation. I also sent an email to the general manager and never even received a response. I had to leave work at least twice to go up there 45minutes from where I live so that I was able to get some type of answer or solution. Hyundai should be ashamed. The lost wages, gas, undue stress, and monumental inconvenience was so unprofessional and unfair.

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 12/23/2021 11:26 AM

Thank you for sharing your service experience with us. My sincere apologies for the inconvenience this has caused and we appreciate you bringing this to my attention.

Empleados con los que trabajó

Tina M.

Palm Coast, FL

2021 Hyundai Elantra Hev

10/05/2021

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great service

I have been dealing with Hundai in St Augustine since 2014 when I purchased my first Hundai. Was treated wonderfully then and subsequently purchased a new Hundai in 2021 and and got the same Royal treatment. They have your back no matter what your needs are.

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 10/06/2021 06:24 AM

Congratulations on your new Elantra!

Thank you for taking the time to share your experiences with us and your kind words. We are committed to keeping you safe while exceeding your expectations.

Empleados con los que trabajó

2010 Hyundai Elantra Touring

Cliente verificado

Palm Coast, FL

08/25/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Everything ok

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 08/25/2021 12:07 PM

Thank you for sharing your service experience with us and the 5 star rating. Our service team is committed to keeping you safe while exceeding your expectations.

Empleados con los que trabajó

Christopher L.

Palm Coast, FL

2020 Hyundai Kona

07/07/2021

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great product, service and sales

Most of all they are trustworthy. Service is always prompt and thorough. NO BS sales is great.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 07/07/2021 12:35 PM

We sincerely appreciate you taking the time to share our experiences with us and your kind words. We are committed to keeping you safe while exceeding your expectations.

Empleados con los que trabajó

DANNY PEREZ TORRES

Elisa A.

Palm Coast, FL

2018 Hyundai Elantra

07/06/2021

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Friendly and efficient.

The service was friendly and efficient. My car was handled with care in a sufficient manner.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 07/06/2021 01:55 PM

Thank you for sharing your service experience with us and the 5 star rating. Our service team is committed to keeping you safe while exceeding your expectations.

Empleados con los que trabajó

Jennifer S.

Palm Coast, FL

2017 Hyundai Sonata

06/16/2021

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Customer service is 10/10

The customer service is amazing

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 06/16/2021 10:52 AM

We thank you for taking the time to share your service experience with us and kind words. Our service team is committed to keeping you safe while exceeding your expectations.

Empleados con los que trabajó

CHERYL BUCK

2013 Hyundai Santa Fe Sport

Cliente verificado

St. Augustine, FL

01/01/2021

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great service

Friendly staff, repair work was excellent.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 01/04/2021 06:19 AM

We thank you for taking the time to share your service experience with us and the 5 star rating. We are committed to keeping you safe while exceeding your expectations.
Happy New year.

Empleados con los que trabajó

DANNY PEREZ TORRES

Jacob D.

Jacksonville, FL

2016 Hyundai Tucson

12/18/2020

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Service

Excellent service.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 12/21/2020 05:30 AM

We greatly appreciate you taking the time to share your service experience with us and the 5 star rating. Our service team is committed to keeping you safe while exceeding your expectations.

Empleados con los que trabajó

Detria B.

Jacksonville, FL

2020 Hyundai Sonata

ReScore Reseña™

11/28/2020

Cliente Verificado

Categoría: Service

Compassion

Tunde is the lead for my service team. She and her team have worked very hard to fix an existing problem with my brand new vehicle, including calling me every other day to offer any help commuting back and forth to the dealership. Her thoughtfullness and dedication to her job should not go unnoticed.

Recomendado

Empleados con los que trabajó

Detria B.

Jacksonville, FL

2020 Hyundai Sonata

ReScore Reseña™

11/28/2020

Cliente Verificado

Categoría: Service

Compassion

Recomendado

Reseña Original

11/16/2020

Tipo de Servicio: Repair

Categoría: Service

Problem Solver

Tunde is the lead in my service team. She has gone above and beyond in assisting me with getting an pre-existing problem on my brand new vehicle fixed. She actually takes my feedback and concerns and creates a plan around that. Her diligence is truly appreciated.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 11/17/2020 06:09 AM

Thank you for sharing your service experience with us and our deepest apologies for any inconvenience this has caused. Tunde, your service consultant will be following you shortly to get this corrected. Our service team is committed to keeping you safe while exceeding your expectations.

Empleados con los que trabajó

2017 Hyundai Santa Fe Sport

Kelly H.

Palm Coast, FL

10/24/2020

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Always exceptional service

From the moment you pull in with your car for service you are greeted by friendly & helpful staff. My mechanic always seems to find the issue that I am hearing or dealing with so I don't leave feeling like it's been unresolved. Dave the courtesy driver is just wonderful! And then you get to end experience with get another friendly encounter with the cashier. Tundy is my service advisor but every one of them are outstanding and and they're ready to help.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 10/26/2020 06:03 AM

Thank you for taking the time to share your service experiences with us and your kind words. Our service team is committed to keeping you safe while exceeding your expectations.

Empleados con los que trabajó

2018 Hyundai Sonata Hybrid

John T.

Palm Coast, FL

09/25/2020

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Excellence

Very professional staff, waiting area clean and accommodating. Service is exceptional and always has met my needs.

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 09/28/2020 09:34 AM

Thank you for taking the time to share your service experience with us and your kind words. We are committed to keeping you safe while exceeding your expectations.

Empleados con los que trabajó

Cliente verificado

San Mateo, FL

2013 Hyundai Accent

09/08/2020

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 09/09/2020 12:19 PM

We thank you for taking the time to share your service experience with us. Our sincere apologies for the uncharacteristic level of service you received. We have just implemented our contactless service communication through texting as a safety precaution for our guests and team. Tunde, your service consultant will be following up with you. We are committed to keeping you safe while exceeding your expectations.

Empleados con los que trabajó

Cliente verificado

Palm Coast, FL

2016 Hyundai Veloster

07/28/2020

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Friendly fast service

Needed my ac fixed in a pinch. Also had another issue needing fixed. Gave me a quick and reasonable quote and fixed it 2 days later! Thanks again. Rogers customer service was top notch!

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 07/29/2020 06:28 AM

We thank you for taking the time to share your service experience with us and your kind words. Roger and our service team is committed to keeping you safe and exceeding your expectations.

Empleados con los que trabajó

Boyd W.

St. Augustine, FL

2015 Hyundai Sonata

07/09/2020

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

great service

Right on time to take our car back to do the oil and oil filter change. Everything was done in an hour. The staff are always so pleasant and helpful.
Bought our car here 5 years ago and have had the service done here every time since purchase. Thank you so much!!!

No Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 07/09/2020 01:51 PM

We greatly appreciate you taking the time to share your kind words with us and continued loyalty to Hyundai of St Augustine. Our service team is committed to keeping you safe and exceeding your expectations.

Empleados con los que trabajó

JUSTIN SPURLOCK

Patricia G.

Saint Augustine, FL

2012 Hyundai Sonata

06/23/2020

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Awesome!

Love, love, love this dealership! The service department is amazing...especially Tunde!

Recomendado

JOE K., Service and Parts Director de Hyundai of St. Augustine respondió el 06/23/2020 02:27 PM

We greatly appreciate you taking the time to share your service experiences and kind words with us. Tunde enjoys hearing how she is doing. Our service team is committed to keeping you safe and exceeding your experience.

Empleados con los que trabajó