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JR

JAKE RITTER

Eckert Hyundai
Calificación General
Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5Calificación general 4.8/5
4.8
(891 reviews)
87

Reseñas de JAKE RITTER

CH
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Chesley H.
Corinth, TX
2017 Hyundai Santa Fe Sport
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/16/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Santa
Great service and great people
Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 10/17/2019 06:17 AM

Thank you for the 5 star review

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
JR
JAKE RITTER
DS
DAVID SHIPLETT
SF
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Sharon F.
Denton, TX
2015 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/15/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Hyundai Sonata Service
The Eckert Hyundai service department is a class act. They have serviced my car from day one and I will continue to bring my car back as needed.
Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 10/15/2019 03:58 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
JR
JAKE RITTER
Cliente verificado
Aubrey, TX
2017 Hyundai Santa Fe Sport
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
10/12/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Go elsewhere
Go elsewhere. If you must buy here then do not get their packages for oil changes or anything additional that they do on site.
No Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 10/27/2019 03:15 PM

  I apologize for any concerns Ma'am. Please reach out to me so we can get these corrected. It is very important to us at the dealer to maintain our on line reputation, we will do what it takes to get it corrected for you, please let me know what it will take ma'am.
This grading system directly affects the service advisors pay and our reputaion, please let me know what i can do.

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
JR
JAKE RITTER
WR
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Wendy R.
Denton, TX
2017 Hyundai Santa Fe Sport
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
10/11/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Need to improve.
I needed to bring my car in for warranty work. Took two trips and several days to repair leaving me without transportation to and from work.
No Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 10/27/2019 03:16 PM

  I apologize for any concerns Ma'am. Please reach out to me so we can get these corrected. It is very important to us at the dealer to maintain our on line reputation, we will do what it takes to get it corrected for you, please let me know what it will take ma'am.
This grading system directly affects the service advisors pay and our reputaion, please let me know what i can do.

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
JR
JAKE RITTER
DS
DAVID SHIPLETT
Cliente verificado
Argyle, TX
2019 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/10/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Oil change
My first oil change for my Sante Fe was handled very well and was done within the promised timeframe.
Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 10/11/2019 06:27 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
JR
JAKE RITTER
SK
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Sherry K.
Sanger, TX
2016 Hyundai Santa Fe Sport
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/10/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Personal service
Lindsey woods was stellar!! Thank you to all who made this split second decision come true!
Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 10/10/2019 12:02 PM

You are welcome, thank you.

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
JR
JAKE RITTER
MD
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Monica D.
Pilot Point, TX
2017 Hyundai Tucson
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/28/2019
cliente verificadoCliente Verificado
Categoría: Service
Rescore
The service department manager did call me and we resolved the issue.
Recomendado
Reseña Original
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
10/08/2019
Tipo de Servicio: Maintenance
Categoría: Service
Service
I have rated you 5’s in the past. This was the worst experience I have ever had.
Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 10/08/2019 01:24 PM

I am sorry that this happened, can you call when you get a chance, would like to know more details.

Don Wheeler
Fixed Operation Manager
940-243-6208
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 10/27/2019 03:16 PM

  I apologize for any concerns Ma'am. Please reach out to me so we can get these corrected. It is very important to us at the dealer to maintain our on line reputation, we will do what it takes to get it corrected for you, please let me know what it will take ma'am.
This grading system directly affects the service advisors pay and our reputaion, please let me know what i can do.

Don Wheeler
Fixed Operation Manager
940-243-6208
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 10/28/2019 01:20 PM

Thank you so much ma'am

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
JR
JAKE RITTER
CD
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Celiza D.
Arlington, TX
2014 Hyundai Santa Fe Sport
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/03/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Exemplary and Honest Service at Eckert Hyundai
Even though I live now in Trophy Club, which is over 20 miles away from Eckert Hyundai, I always come back to this dealership for major services and maintenance. Sometimes I called the service department and they offered me expert advice at no cost via the phone. For example, I had my car's battery changed in Walmart, but somehow the wire became loose. My car would not start and when I opened the hood and slammed it closed, my car would start again. I told the Eckert service staff the symptom and he told me to go back to Walmart and tell them to tighten the wire. Walmart tightened the wire for free and my car started without issues since then. This kind of support from Eckert made me and my family one of the long lasting customers of Eckert and Hyundai in general. Eckert is the best dealership for Hundai.
Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 10/04/2019 06:08 AM

Thank you very much for the oustand review, i will pass this along to my staff.

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
JR
JAKE RITTER
JC
JAIME CHEVEZ
Cliente verificado
Lewisville, TX
2018 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/03/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Amazing service
Made sure my vehicle was repaired and were very reassuring throughout the process. Always reached out to notify me of what they were doing next. I will 100% be back to Eckert in the future.
Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 10/03/2019 11:45 AM

Thank you for the great feedback

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
JR
JAKE RITTER
DH
DYLAN HULME
MC
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Melissa C.
Lewisville, TX
2010 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/26/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
No place like it!!
As a single female the fear we have is that we will be taken advantage of bc of our "perceived lack of knowledge" when it comes to what our vehicle needs. I bought my car the day it came off the truck and I have remained the only driver for almost 10 yrs. My car just recently hit 73k and I have little over 1000k left to pay on it and it's finally mine. I have continued for the 10 yrs to take my Tuscon back and have early maintenance check ups and I will continue for as long as I owe the car. Eventually it will be time to do a trade and my next vehicle will be a Hyundai from Eckert. The level of respect I get is by far the best ever. If they ever need a happy client testimony I would be more than happy to say it all again. Stay true to your customers and they will always come back.
Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 09/27/2019 05:46 AM

Ms. Crabb,
  That is a very kind statment, thank you so much.

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
JR
JAKE RITTER
Cliente verificado
Lewisville, TX
2012 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/25/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great Service
The people who helped me were super nice and very welcoming. However, the recall was supposed to take 2 hours, then when I got there it was 3 hours and ended up 5 hours.
Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 09/25/2019 12:34 PM

I am so sorry it took so long ma'am, please by all means see me on your next visit i would like to give you a complementary oil change for you troubles.

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
JR
JAKE RITTER
DS
DAVID SHIPLETT
Cliente verificado
Roanoke, TX
2019 Hyundai Tucson
Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5Calificación general 3.0/5
09/21/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Convenient location for me.
Service seems adequate. Only came for oil change and car wash and these were done promptly and professionally. Lounge area seemed small and cramped. Water was difficult to get since machine took money without dispensing product. Staff did get my water.
Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 09/21/2019 10:45 AM

Ms. Whitlow,

  I apologize for indiscretions you may have incurred while visiting us, please let me know what we can do to earn a more favorable survey in the future. Hyundai (The manufacture) grades us on a 5 star scale where anything less than this is a failure in their eyes. I want you to feel comfortable doing your services here in the future, so please let me know how myself and my staff can make this happen.

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
JR
JAKE RITTER
TL
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Tommy L.
Denton, TX
2011 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/20/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Feedback
Yes
Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 09/21/2019 06:24 AM

Thank you for the five star review

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
JR
JAKE RITTER
JC
JAIME CHEVEZ
Cliente verificado
Corinth, TX
2018 Hyundai Santa Fe Sport
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/18/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Staff are friendly
Always have enjoyed taking our vehicles here and can’t see going any where else.
Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 09/18/2019 03:31 PM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
JR
JAKE RITTER
HK
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Holly K.
Denton, TX
2018 Hyundai Santa Fe Sport
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/16/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Excellent! Great Service Staff!
Excellent! Great Service Staff!
Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 09/17/2019 08:19 AM

Thank you so much for the great survey

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
JR
JAKE RITTER
Cliente verificado
Lewisville, TX
2018 Hyundai Ioniq Hybrid
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/16/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Quality Service
Fast and reliable.
Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 09/17/2019 08:19 AM

Thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
JR
JAKE RITTER
JC
JAIME CHEVEZ
PN
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Paul N.
The Colony, TX
2015 Hyundai Santa Fe Sport
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/11/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
service work on santa fe
Timely, courteous service.
Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 09/11/2019 01:04 PM

Thank you for the great survey

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
JR
JAKE RITTER
BR
gravatar
Barbara R.
Denton, TX
2011 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/09/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service...staff
Great staff and service
Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 09/09/2019 02:11 PM

thank you

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
JR
JAKE RITTER
Cliente verificado
Schaumburg, IL
2017 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/30/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Oil Change
I asked for a simple oil change and this was the first time someone didn't try to sell me additional services. And the free oil change after 4 is nice.
Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 08/31/2019 09:10 AM

Thank you so much

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
JR
JAKE RITTER
JB
gravatar
Jacquelin B.
Denton, TX
2015 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
08/17/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Happy customer
Friendly honest service
Recomendado
DONALD W., Fixed Operation Manager de Eckert Hyundai respondió el 08/19/2019 06:17 AM

Thank you for the kind survey.

Don Wheeler
Fixed Operation Manager
940-243-6208
Empleados con los que trabajó
JR
JAKE RITTER
DS
DAVID SHIPLETT
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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