JR

JAY L REDDEN

Hyundai On Perryville

Calificación General

4.7

(307 reviews)

70

Reseñas de JAY L REDDEN

SP

Sara P.

Loves Park, IL

2018 Hyundai Elantra

01/07/2020

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Hyundai Service

Had warranty work done on my one year old car. Nothing worked, couldn't shift it, radio wouldn't turn off and other things not working. They fixed it and it works well. However I got the car back and there was grease all over the door handle and the center console. WTH?? Shoddy and not acceptable. I have always loved my Hyundai's and the dealer. But it isn't the same. Doesn't seem to be the same concern or care for the customers.

Recomendado

Bret B., Service Manager de Hyundai On Perryville respondió el 01/08/2020 04:20 AM

Thank you for taking the time to complete our survey. We thank you for your business and look forward to servicing your vehicle again in the future. I appologize for the grease you found in your vehicle after your repair, as I will address this with the technition. Thank you for the feedback as it helps us to better serve our customers.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

Bret B., Service Manager de Hyundai On Perryville respondió el 01/27/2020 01:16 PM

Good Afternoon ,
Thank you for the feedback from your recent visit with us here at Hyundai On Perrville . I do Sincerely apologize about the residue on your door handle. My team here strive to make it the best experience that it can be , lets face it when your vehicle is having issues no one likes to be in the situation . If you would like to let me know on your next visit and would be happy to wash your vehicle and clean it up to make sure its clean for you . Hyundai grades us very harsh and i was hoping to send you a re score for a passing all 5's would help keep me out of my bosses office .If there is anything else i can do for you please let me know . Thank you !!!!

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

Empleados con los que trabajó

LB

Lisa B.

Loves Park, IL

2018 Hyundai Santa Fe Sport

01/02/2020

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Hyundai service survey

Oil change pricing is competitive. Uyundai employess are very professional and courteous.

Recomendado

Bret B., Service Manager de Hyundai On Perryville respondió el 01/02/2020 07:08 AM

Thank you for taking the time to complete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

Empleados con los que trabajó

BM

Bill M.

Rockford, IL

2006 Hyundai Sonata

01/01/2020

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Good attentive service

The review is diminished by the $150 charge for a third brake light bulb. Poor design or service?

No Recomendado

Bret B., Service Manager de Hyundai On Perryville respondió el 01/02/2020 04:24 AM

Thank you for taking the time to complete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

Empleados con los que trabajó

CG

Crystal G.

Rockford, IL

2018 Hyundai Kona

12/16/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Prices

The labor costs were ridiculously expensive.

No Recomendado

Bret B., Service Manager de Hyundai On Perryville respondió el 12/16/2019 04:21 AM

Thank you for taking the time to complete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

Empleados con los que trabajó

GJ

Gregory J.

Loves Park, IL

2018 Hyundai Kona

12/06/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

2nd Scheduled Maintenance

Good experience overall

Recomendado

Bret B., Service Manager de Hyundai On Perryville respondió el 12/06/2019 01:18 PM

Thank you for taking the time to complete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

Empleados con los que trabajó

GG

Gary G.

Rockford, IL

2019 Hyundai Elantra

12/02/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Best ever

I’ve been around a long time and never had the kind of great service I get every time at Hyundai on Perryville.

Recomendado

Bret B., Service Manager de Hyundai On Perryville respondió el 12/03/2019 04:19 AM

Thank you for taking the time to complete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

Empleados con los que trabajó

Cliente verificado

Rockford, IL

2014 Hyundai Santa Fe Sport

11/15/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

5 star service at Hyundai on Perryville

Great professional honest service by the team members.

Recomendado

Bret B., Service Manager de Hyundai On Perryville respondió el 11/15/2019 09:50 AM

Thank you for taking the time to complete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

Empleados con los que trabajó

AB

Ann Marie B.

Dekalb, IL

2016 Hyundai Elantra

11/15/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

service department

Excellent care polite employees welcoming environment

Recomendado

Bret B., Service Manager de Hyundai On Perryville respondió el 11/15/2019 08:22 AM

Thank you for taking the time to complete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

Empleados con los que trabajó

JC

Jermaine C.

Poplar Grove, IL

2020 Hyundai Palisade

11/13/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Hidden fees?

Went in for a oil change and tire rotation on 2020 Palisade. Place was packed so thankful they squeezed me in. However, a recall was performed on my vehicle without my knowledge. That is perfectly fine except for being charged for recall repairs. Why do I have to pay for "shop supplies" on a recall? Left a bad taste in my mouth.

No Recomendado

Bret B., Service Manager de Hyundai On Perryville respondió el 11/13/2019 01:35 PM

Good Afternoon,
Thank you for the feedback from your recent visit with us here at Hyundai on Perryville . We performed and oil change and a recall during your visit. The shop charge is applied because of your oil change for. There is no charge and you are never charged for recalls . Thank you

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

Empleados con los que trabajó

JC

Jennifer C.

Byron, IL

2015 Hyundai Sonata

11/09/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Oil change

We got in and out. Showed us some filters that needed to be replaced instead of just saying they were bad.

Recomendado

Bret B., Service Manager de Hyundai On Perryville respondió el 11/11/2019 07:19 AM

Thank you for taking the time to complete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

Empleados con los que trabajó

RT

Rose T.

King Salmon, AK

2013 Hyundai Genesis

11/06/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Friendly Atmosphere and Good Service

Friendly atmosphere and the service was timely

Recomendado

Bret B., Service Manager de Hyundai On Perryville respondió el 11/06/2019 11:23 AM

Thank you for taking the time to complete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

Empleados con los que trabajó

RH

Renata H.

Rock City, IL

2013 Hyundai Elantra Coupe

11/02/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Consistently courteous

Every time, it’s only been 3 times but everyone is kind, considerate and eager to repair your car and get you on your way. Free wifi makes it easy to work while you wait. Good coffee too!

Recomendado

Bret B., Service Manager de Hyundai On Perryville respondió el 11/04/2019 04:18 AM

Thank you for taking the time to complete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

Empleados con los que trabajó

MO

Melissa O.

Rockford, IL

2015 Hyundai Santa Fe Sport

10/25/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

All areas of employees at this Hyundai are exceptional

I highly recommend this Hyundai location!! From calling in, to buying a vehicle through the service department every department is friendly and knowledgeable!! I actually enjoy bringing my vehicle in for service!! Thank you to everyone ?

Recomendado

Bret B., Service Manager de Hyundai On Perryville respondió el 10/28/2019 04:15 AM

Thank you for taking the time to complete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

Empleados con los que trabajó

GG

Gary G.

Rockford, IL

2019 Hyundai Elantra

10/24/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

GREAT SERVICE/GREAT PEOPLE

They were great when I bought the car and they continue to be great keeping it properly serviced.

Recomendado

Bret B., Service Manager de Hyundai On Perryville respondió el 10/24/2019 10:27 AM

Thank you for taking the time to complete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

Empleados con los que trabajó

JM

Jesse M.

Rockford, IL

2019 Hyundai Santa Fe

10/21/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Fast, friendly and a great environment

Thank.you

Recomendado

Bret B., Service Manager de Hyundai On Perryville respondió el 10/22/2019 04:12 AM

Thank you for taking the time to complete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

Empleados con los que trabajó

PS

Petar S.

Rockford, IL

2012 Hyundai Tucson

10/20/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Service

Great service

Recomendado

Bret B., Service Manager de Hyundai On Perryville respondió el 10/21/2019 04:20 AM

Thank you for taking the time to complete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

Empleados con los que trabajó

TH

Tracy H.

Rockford, IL

2018 Hyundai Elantra

ReScore Reseña™

10/17/2019

Cliente Verificado

Categoría: Service

Car light

Was in and out in an hour. Jay e end asked if I wanted my car washed..

Recomendado

Empleados con los que trabajó

TH

Tracy H.

Rockford, IL

2018 Hyundai Elantra

ReScore Reseña™

10/17/2019

Cliente Verificado

Categoría: Service

Car light

Was in and out in an hour. Jay e end asked if I wanted my car washed..

Recomendado

Reseña Original

10/10/2019

Tipo de Servicio: Repair

Categoría: Service

Not

The girl that is in the auto service is not a person I would ever deal with. She says no matter what it is that it's 12000. Mikes or its not covered

No Recomendado

Bret B., Service Manager de Hyundai On Perryville respondió el 10/11/2019 05:17 AM

Good Morning,

Thank you for your feedback from your recent visit here with us at Hyundai on Perryville . Thank you for Talking with Jay last night and him and i spoke . Thank you for clearing that all up for us and any further issues wehn you call please ask for Jay or Myself and we will take care of you . Thank you and have a great weekend

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

Empleados con los que trabajó

Cliente verificado

Rockford, IL

2013 Hyundai Santa Fe Sport

10/08/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Good Job

Oil change and tire rotation. Price was competitive with others

Recomendado

Bret B., Service Manager de Hyundai On Perryville respondió el 10/08/2019 01:48 PM

Thank you for taking the time to complete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

Empleados con los que trabajó

DN

Dennis N.

Rockford, IL

2017 Hyundai Tucson

10/02/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Oil Change

...AOK except it took an hour Seemed a little long , compared to my times over the last 50 years.

Recomendado

Bret B., Service Manager de Hyundai On Perryville respondió el 10/02/2019 09:29 AM

Thank you for taking the time to complete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

Empleados con los que trabajó

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