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JR

JAY L REDDEN

Hyundai On Perryville
Calificación General
Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5Calificación general 4.7/5
4.7
(307 reviews)
70

Reseñas de JAY L REDDEN

Cliente verificado
Winnebago, IL
2020 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/15/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Exceptional
Exceptional
Recomendado
Bret B., Service Manager de Hyundai On Perryville respondió el 02/16/2021 10:42 AM

Thank you for the great review and we appreciate your business and we look forward to seeing you next time !! STAY WARM 

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Empleados con los que trabajó
JR
JAY L REDDEN
Cliente verificado
Rockford, IL
2020 Hyundai Kona
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
02/10/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service good, dealership not
I would recommend the service department, but ensure your plate holders are the same as when you left the car.
Recomendado
Bret B., Service Manager de Hyundai On Perryville respondió el 02/10/2021 05:09 AM

Thank you for the feed back from your recent visit here with us at Hyundai On Perryville . I was the gentleman in the back office that also quickly spoke with you . Yes you are correct i don't have a specific reason to why they were changed . We don't change plate frames to benefit our dealership as that is one way that we are able to quickly identify our customer and that they purchased they're vehicle with us . Unfortunately the only answer i have to this situation is the car wash , which ours has been known to brake them . i apologize about this i am more than happy to take them off for you or put new ones on for you .

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Empleados con los que trabajó
JR
JAY L REDDEN
Cliente verificado
Rockford, IL
2020 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
02/09/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service.
Great place and service.
Recomendado
Bret B., Service Manager de Hyundai On Perryville respondió el 02/16/2021 10:42 AM

Thank you for the great review and we appreciate your business and we look forward to seeing you next time !! STAY WARM 

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Empleados con los que trabajó
JR
JAY L REDDEN
JK
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John K.
Kirkland, IL
2018 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/15/2021
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Professional personnel
Efficient service with a quality staff and pleasant surroundings.
Recomendado
Bret B., Service Manager de Hyundai On Perryville respondió el 01/18/2021 11:04 AM

Thank you for the feedback from your recent visit with us here at HYUNDAI ON PERRYVILLE . Thank you so much for the great review and we look forward to seeing you next time !!

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Empleados con los que trabajó
JR
JAY L REDDEN
RH
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Russ H.
Loves Park, IL
2012 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/05/2021
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great Service Department.
Great job. Service Department was very helpful. The Tech was great work done on time and the price was very reasonable. You all need a Great big Job well done
Recomendado
Bret B., Service Manager de Hyundai On Perryville respondió el 01/08/2021 05:07 AM

     Thank you for the feedback from your recent visit with us here at HYUNDAI ON PERRYVILLE . Thank you so much for the great review and we look forward to seeing you next time !!

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Empleados con los que trabajó
JR
JAY L REDDEN
DN
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Debra N.
Stillman Valley, IL
2020 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/09/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Service Dept
Service Dept. friendly and got right in and out.
Recomendado
Bret B., Service Manager de Hyundai On Perryville respondió el 12/10/2020 05:15 AM

AWESOME , thank you for the feedback from your recent visit here with us at Hyundai On Perryville .We appreciate the great review and look forward to seeing you next time.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Bret B., Service Manager de Hyundai On Perryville respondió el 12/10/2020 05:16 AM

AWESOME , thank you for the feedback from your recent visit here with us at Hyundai On Perryville .We appreciate the great review and look forward to seeing you next time.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Empleados con los que trabajó
JR
JAY L REDDEN
DN
gravatar
Debra N.
Stillman Valley, IL
2020 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/01/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Hyundia service dept
Was in service dept. for my free oil change, tire rotation and inspection at Hyundia on Perryville Rockford, IL. Service dept was friendly got me in right away and on my way. Service dept looked very clean and waiting area was comfortable. Great experience.
Recomendado
Bret B., Service Manager de Hyundai On Perryville respondió el 12/02/2020 05:00 AM

AWESOME , thank you for the feedback from your recent visit here with us at Hyundai On Perryville .We appreciate the great review and look forward to seeing you next time.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Empleados con los que trabajó
JR
JAY L REDDEN
DB
gravatar
Denise B.
Loves Park, IL
2017 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/30/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Awesome Customer Service
Jay very knowledgeable and kept me updated on my vehicle repairs.
Recomendado
Bret B., Service Manager de Hyundai On Perryville respondió el 12/02/2020 04:59 AM

AWESOME , thank you for the feedback from your recent visit here with us at Hyundai On Perryville .We appreciate the great review and look forward to seeing you next time.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Empleados con los que trabajó
JR
JAY L REDDEN
Cliente verificado
Marengo, IL
2019 Hyundai Santa Fe
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/30/2020
cliente verificadoCliente Verificado
Categoría: Service
Hyundai on Perryville
The people who work there, whether in the service department or in sales.
Recomendado
Empleados con los que trabajó
JR
JAY L REDDEN
Cliente verificado
Marengo, IL
2019 Hyundai Santa Fe
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/30/2020
cliente verificadoCliente Verificado
Categoría: Service
Hyundai on Perryville
The people who work there, whether in the service department or in sales.
Recomendado
Reseña Original
Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5Calificación general 1.0/5
11/23/2020
Tipo de Servicio: Maintenance
Categoría: Service
Service department needs improvement.
I hope things are improved before my next oil change.
No Recomendado
Bret B., Service Manager de Hyundai On Perryville respondió el 11/23/2020 11:29 AM

Good Afternoon ,
    Thanks for taking the time to complete the survey and appreciate the information on your last visit. Thank you for talking with me today and glad we were able to get it corrected and thank you for the rescore . You guys ave a happy thanksgiving . 

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Empleados con los que trabajó
JR
JAY L REDDEN
Cliente verificado
Chicago, IL
2020 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/20/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Recall work
Worked with my schedule to get me in there. Tech was great.
Recomendado
Bret B., Service Manager de Hyundai On Perryville respondió el 11/20/2020 11:26 AM

AWESOME , thank you for the feedback from your recent visit here with us at Hyundai On Perryville .We appreciate the great review and look forward to seeing you next time.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Empleados con los que trabajó
JR
JAY L REDDEN
SJ
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Steven J.
Rockton, IL
2015 Hyundai Tucson
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/10/2020
cliente verificadoCliente Verificado
Categoría: Service
Customer Satisfaction
Had a minor issue with some work they did on my vehicle this time. (I have always been very satisfied in past visits to the service dept)

The service manager was very concerned and addressed the issue. The service department has always tried to provide the best service and make sure that I was satisfied with the work.
Recomendado
Empleados con los que trabajó
JR
JAY L REDDEN
SJ
gravatar
Steven J.
Rockton, IL
2015 Hyundai Tucson
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/10/2020
cliente verificadoCliente Verificado
Categoría: Service
Customer Satisfaction
Had a minor issue with some work they did on my vehicle this time. (I have always been very satisfied in past visits to the service dept)

The service manager was very concerned and addressed the issue. The service department has always tried to provide the best service and make sure that I was satisfied with the work.
Recomendado
Reseña Original
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
11/03/2020
Tipo de Servicio: Maintenance
Categoría: Service
60,000 mile maintenance service
A coolant flush was part of this service. The coolant tank was bone dry when I looked under the hood the next morning. Obviously they didn't bother to run the engine up to temperature and then recheck the coolant level to make sure they got the air out of the system. They had the car for over 6 hours, so they had the time.
Recomendado
Bret B., Service Manager de Hyundai On Perryville respondió el 11/04/2020 05:15 AM

Good Morning ,
    We appreciate the review from your recent visit here with us at Hyundai On perryville. i Very much apologize about the way your vehicle was returned and that is unacceptable . Please let me do a little research with the people involved and i will be reaching out . Thank you 

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Bret B., Service Manager de Hyundai On Perryville respondió el 11/09/2020 02:16 PM

Thanks for the feedback from you recent visit with us here at Hyundai On Perryville . glad we were able to talk today and go over your service . I will get that letter out to you tomorrow and i greatly appreciate the re score . thank you

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Empleados con los que trabajó
JR
JAY L REDDEN
VA
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Vincent A.
Cherry Valley, IL
2011 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/30/2020
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great Job
Vehicle was completed sooner than expected
Recomendado
Bret B., Service Manager de Hyundai On Perryville respondió el 11/02/2020 05:13 AM

AWESOME , thank you for the feedback from your recent visit here with us at Hyundai On Perryville .We appreciate the great review and look forward to seeing you next time.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Empleados con los que trabajó
JR
JAY L REDDEN
RJ
gravatar
Rita J.
Rockford, IL
2013 Hyundai Santa Fe Sport
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/24/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Hyundai On Perryville
This dealership is wonderful with everything!!!!
Recomendado
Bret B., Service Manager de Hyundai On Perryville respondió el 10/26/2020 05:14 AM

AWESOME , thank you for the feedback from your recent visit here with us at Hyundai On Perryville .We appreciate the great review and look forward to seeing you next time.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Empleados con los que trabajó
JR
JAY L REDDEN
Cliente verificado
Winnebago, IL
2017 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/16/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great Service
Consistent good service.
Recomendado
Bret B., Service Manager de Hyundai On Perryville respondió el 10/19/2020 01:50 PM

AWESOME , thank you for the feedback from your recent visit here with us at Hyundai On Perryville .We appreciate the great review and look forward to seeing you next time.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Empleados con los que trabajó
JR
JAY L REDDEN
HB
gravatar
Harold B.
Roscoe, IL
2015 Hyundai Elantra
Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5Calificación general 4.0/5
10/08/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
.....
Thanks
Recomendado
Bret B., Service Manager de Hyundai On Perryville respondió el 10/09/2020 05:17 AM

AWESOME , thank you for the feedback from your recent visit here with us at Hyundai On Perryville .We appreciate the great review and look forward to seeing you next time.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Empleados con los que trabajó
JR
JAY L REDDEN
CP
gravatar
Charlene P.
Rockford, IL
2016 Hyundai Santa Fe Sport
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/30/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great Service
Every time I have brought my car in for service, I have had exceptional experience. They are prompt and very polite and take care to treat my vehicle as if it were their own. I would highly recommend Perryville Hyundai to anyone looking to buy a vehicle or have their vehicle serviced.
Recomendado
Bret B., Service Manager de Hyundai On Perryville respondió el 09/30/2020 05:23 AM

AWESOME , thank you for the feedback from your recent visit here with us at Hyundai On Perryville .We appreciate the great review and look forward to seeing you next time.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Empleados con los que trabajó
JR
JAY L REDDEN
RG
gravatar
Roybn G.
Rockford, IL
2019 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/19/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Thank you
I appreciate the service Hyundai gives. The security knowing my car is running great and has been checked out gives me peace of mind.
Recomendado
Bret B., Service Manager de Hyundai On Perryville respondió el 09/22/2020 05:22 AM

AWESOME , thank you for the feedback from your recent visit here with us at Hyundai On Perryville .We appreciate the great review and look forward to seeing you next time.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Empleados con los que trabajó
JR
JAY L REDDEN
DN
gravatar
Dennis N.
Rockford, IL
2017 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/12/2020
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Fair
Good Job
Recomendado
Bret B., Service Manager de Hyundai On Perryville respondió el 09/14/2020 05:14 AM

AWESOME , thank you for the feedback from your recent visit here with us at Hyundai On Perryville .We appreciate the great review and look forward to seeing you next time.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com
Empleados con los que trabajó
JR
JAY L REDDEN
Net Promoter® NPS®, NPS Prism®, y los emoticonos relacionados con NPS son marcas registradas de Bain & Company, Inc., Satmetrix Systems, Inc., y Fred Reichheld. Net Promoter Score™ y Net Promoter System™ son marcas de servicio de Bain & Company, Inc., y Fred Reichheld.
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