JR

JAY L REDDEN

Hyundai On Perryville

Calificación General

4.7

(307 reviews)

70

Reseñas de JAY L REDDEN

VA

Vicky A.

Rockford, IL

2015 Hyundai Santa Fe

04/25/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Drive right in sit for only a few minutes problem taken care of car washed driveaway

I went in for my first routine oil change/inspection since purchasing my car. Very easy to make appointment, drive right in, have a seat and before I know it, I was told my car was done. By the time I was done paying the car had been run through the car wash and was waiting for me out front. Excellent service thank you thank you

Recomendado

Bret B., Service Manager de Hyundai On Perryville respondió el 04/25/2019 12:14 PM

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

Empleados con los que trabajó

PG

Patricia G.

Rockford, IL

2017 Hyundai Tucson

04/25/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great service!

Always impressed with their customer service, everyone I encounter is great.

Recomendado

Bret B., Service Manager de Hyundai On Perryville respondió el 04/25/2019 11:35 AM

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

Empleados con los que trabajó

MW

Mary W.

Roscoe, IL

2011 Hyundai Sonata

04/23/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

AMAZING SERVICE!!

Always take my 2013 Sonata to Hyundai and they treat her like the great car she is. My 17 year old grandson recently borrowed it for a week...did NOT want to return it. Wanted me to take his Mercedes. I said, " No thank you...".

Recomendado

Bret B., Service Manager de Hyundai On Perryville respondió el 04/23/2019 12:19 PM

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

Empleados con los que trabajó

EM

Elaine M.

Monroe Center, IL

2012 Hyundai Tucson

04/22/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Friendly

Love my Hyundai, and the service department

Recomendado

Bret B., Service Manager de Hyundai On Perryville respondió el 04/23/2019 04:20 AM

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

Empleados con los que trabajó

JB

Janet B.

Davis, IL

2014 Hyundai Sonata

04/22/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Was the closet dealer from where i live...

Ok service!!. What u would expect from a dealer.

Recomendado

Bret B., Service Manager de Hyundai On Perryville respondió el 04/25/2019 10:07 AM

Thank you for your feedback from your recent visit here with us at Hyundai on Perryville . I do apologize about the car wash we do usually was the car weather permitting and vehicle will allow us . i did reach out and leave you a message today so we could talk further . Thank you

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

Empleados con los que trabajó

EH

Erich H.

Rockford, IL

2013 Hyundai Sonata

04/18/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great Customer Service. Roberta and Sebastian are especially helpful and go above and beyond: great customer relations on their part.

The service staff offer great customer assistance on a consistent basis. They go above and beyond to make customers feel appreciated and focus sincerely on any concerns I may have regarding my car's care and smooth functioning. They are knowledgeable and quick to assist me in any way possible. Roberta and Sebastian are on the top of my list as examples of your employees who are deserving accolades for their positivity, integrity and quick responsiveness to your customers.

Recomendado

Bret B., Service Manager de Hyundai On Perryville respondió el 04/19/2019 04:16 AM

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

Empleados con los que trabajó

MR

Mary R.

Nora, IL

2017 Hyundai Santa Fe S

04/16/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Recall

They told me, what they were going to do, and why,less than a hour, I was back on the road.

Recomendado

Bret B., Service Manager de Hyundai On Perryville respondió el 04/17/2019 04:20 AM

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

Empleados con los que trabajó

NS

Nick S.

Freeport, IL

2019 Hyundai Tucson

04/15/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Service department needs better leadership

Even the review takes longer than it should...

When things are going to take twice as long as it should you need to let the customer know. There is not a place out there that brags it takes over an hour for an oil change.. No one would go there...

No Recomendado

Bret B., Service Manager de Hyundai On Perryville respondió el 04/17/2019 03:01 PM

Good Afternoon,
Thanks for speaking with me this afternoon, glad we were able to talk about your recent visit . I apologize about the last visit we always strive to be better and will make sure on the next visit . Thank you .

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

Empleados con los que trabajó

EG

Ernesto G.

Rockford, IL

2017 Hyundai Tucson

04/14/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

My car runs well. Thanks

All's Ok

Recomendado

Bret B., Service Manager de Hyundai On Perryville respondió el 04/15/2019 04:26 AM

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

Empleados con los que trabajó

Cliente verificado

Roscoe, IL

2011 Hyundai Sonata

04/13/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Recall

To many recalls on Hyundai cars

No Recomendado

Bret B., Service Manager de Hyundai On Perryville respondió el 04/15/2019 04:25 AM

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

Empleados con los que trabajó

GP

Gary P.

Rockford, IL

2016 Hyundai Sonata Hyb

ReScore Reseña™

04/08/2019

Cliente Verificado

Categoría: Service

Water pump a d wiring harness

They put in writing they repaired the wiring harness

Recomendado

Empleados con los que trabajó

DM

David M.

Rockford, IL

2017 Hyundai Santa Fe S

04/08/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

FAST SERVICE

fast service

Recomendado

Bret B., Service Manager de Hyundai On Perryville respondió el 04/08/2019 10:43 AM

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

Empleados con los que trabajó

SR

Steven R.

Rockford, IL

2017 Hyundai Sonata

04/07/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great service as usual

I have been doing business with this company since 2000. Always a pleasure

Recomendado

Bret B., Service Manager de Hyundai On Perryville respondió el 04/08/2019 04:21 AM

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

Empleados con los que trabajó

GP

Gary P.

Rockford, IL

2016 Hyundai Sonata Hyb

ReScore Reseña™

04/08/2019

Cliente Verificado

Categoría: Service

Water pump a d wiring harness

They put in writing they repaired the wiring harness

Recomendado

Reseña Original

04/04/2019

Tipo de Servicio: Repair

Categoría: Service

Water pump problem

Dealership said the wiring harness had been repaired by someone. First of i knew of it. Said black tape not factory not theirs either. I must have had repaired some place else. The car has always been repaired at their shop. Shop said needed tech to look at the auto about who would pay.

No Recomendado

Bret B., Service Manager de Hyundai On Perryville respondió el 04/05/2019 10:05 AM

Good Afternoon,
Thank you for your feed back we spoke this morning and i am waiting to hear back. I will reach out on Monday like we talked for more information . Thank You and have a great weekend .

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

Empleados con los que trabajó

LB

Lisa B.

Cherry Valley, IL

2017 Hyundai Ioniq Hybr

04/04/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great service!

Service Dept was efficient and took great care of my car!

Recomendado

Bret B., Service Manager de Hyundai On Perryville respondió el 04/05/2019 05:19 AM

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

Empleados con los que trabajó

JL

Judith L.

Machesney Park, IL

2013 Hyundai Santa Fe S

04/04/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

very clean and efficient

very efficient,& fast,comfy waiting area. thank-you

Recomendado

Bret B., Service Manager de Hyundai On Perryville respondió el 04/04/2019 12:15 PM

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

Empleados con los que trabajó

Cliente verificado

Winnebago, IL

2018 Hyundai Santa Fe S

04/03/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Service department

The staff was friendly and professional.The waiting room was very nice with free Wy-fi and coffee,

Recomendado

Bret B., Service Manager de Hyundai On Perryville respondió el 04/03/2019 07:03 AM

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

Empleados con los que trabajó

MR

Mark R.

Machesney Park, IL

2018 Hyundai Sonata

04/02/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Recall

They did the work they said they would

Recomendado

Bret B., Service Manager de Hyundai On Perryville respondió el 04/02/2019 01:42 PM

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

Empleados con los que trabajó

DG

Donald G.

Davis Junction, IL

2018 Hyundai Sonata

04/02/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Do what the customer asks.

I bought 2 cars from this . I felt like I got screwed. Don G.

No Recomendado

Bret B., Service Manager de Hyundai On Perryville respondió el 04/04/2019 11:42 AM

Good Afternoon ,
Thank you for your feedback from your recent visit here with us at Hyundai on Perryville. I did try calling the number we have on file for you today,unfortunately it wasn't able to go through. If you get a chance please give me a call i would like to talk further about your concern.

thank you

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

Empleados con los que trabajó

Cliente verificado

Rockford, IL

2017 Hyundai Tucson

04/01/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Friendly service personnel

Friendly service personnel who go out of their way to meet my needs.

Recomendado

Bret B., Service Manager de Hyundai On Perryville respondió el 04/02/2019 04:17 AM

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

Empleados con los que trabajó

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