JH

JOSE HERNANDEZ

Pohanka Hyundai

Calificación General

4.6

(143 reviews)

40

Reseñas de JOSE HERNANDEZ

GD

Grace D.

Hyattsville, MD

2012 Hyundai Genesis

03/11/2020

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

It was a pleasure to get my car service.

The service I received of keeping me informed was outstanding.

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 03/12/2020 03:38 PM

Thank you for giving us a great rating and for recommending our business to other potential customers Grace. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

KIRSTEN SHANNON

Cliente verificado

Upper Marlboro, MD

2013 Hyundai Genesis

03/09/2020

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Excellent

Excellent working with Jacqueline

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 03/11/2020 03:17 PM

Thank you for giving us a great rating and for recommending our business to other potential customers. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

RF

Ronald F.

Washington, DC

2017 Hyundai Accent

03/09/2020

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Fast service

Fast service. Good accommodations. I don't believe in this case a front End Alignment was necessary.

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 03/11/2020 03:16 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

HS

Harman S.

Arlington, VA

2015 Hyundai Tucson

02/23/2020

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Excellent customer service.

I always ask for Jaqueline, she is always so helpful.

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 02/24/2020 04:00 PM

We appreciate your kind feedback about our business and employees Harman. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

Cliente verificado

Upper Marlboro, MD

2009 Hyundai Genesis

02/19/2020

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Service

Will was great as usual, always friendly and he lets you know what is going on with your car.

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 02/21/2020 03:20 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

JG

James G.

District Heights, MD

2016 Hyundai Sonata

02/17/2020

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Excellent service.

My scheduled maintenance visit was excellent as usual. I was promptly greeted and explained what work was scheduled to be done. I was given a fairly accurate anticipated work time for completion. Basically, I was in and out in a very reasonable time. Jacqueline, my service represented kept me informed of service status until completion. She was courteous and very professional.

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 02/18/2020 03:08 PM

Thank you for giving us a great rating and for recommending our business to other potential customers James. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

WB

Wavalene B.

District Heights, MD

2016 Hyundai Santa Fe Sport

ReScore Reseña™

02/17/2020

Cliente Verificado

Categoría: Service

Appreciation

I truly appreciate the friendly people and service rendered by Pohanka. I have been a customer since 2001 and will always purchase vehicles from them. I call myself a VIP with Pohanka. The service managers do make sure you have maintenance perfection and understanding. I was puzzled about a situation with my vehicle but it was clearly explained to me. It couldn’t get any clearer by linking me to a website that explain more details of the problem.

Recomendado

Empleados con los que trabajó

WB

Wavalene B.

District Heights, MD

2016 Hyundai Santa Fe Sport

ReScore Reseña™

02/17/2020

Cliente Verificado

Categoría: Service

Appreciation

I truly appreciate the friendly people and service rendered by Pohanka. I have been a customer since 2001 and will always purchase vehicles from them. I call myself a VIP with Pohanka. The service managers do make sure you have maintenance perfection and understanding. I was puzzled about a situation with my vehicle but it was clearly explained to me. It couldn’t get any clearer by linking me to a website that explain more details of the problem.

Recomendado

Reseña Original

02/12/2020

Tipo de Servicio: Maintenance

Categoría: Service

Costly Repair

I don’t get why one flat tire on an all wheel vehicle requires all new tires (4).

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 02/13/2020 03:01 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 02/17/2020 10:44 AM

Thank you for taking the time to speak with us here at Pohanka Hyundai and expressing your concerns Ms. Barnes-Hill. I apologize for the miscommunication and we will try our best to give you the kind of service that you deserve. We are happy to hear that your service advisor took great care of you while you were here. Please take the time to rescore this survey on how you felt the dealership appropriately took care of your concerns. Thank you again!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

RW

Reginald W.

Bowie, MD

2011 Hyundai Sonata

02/05/2020

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great personal attention

Great customer service.

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 02/07/2020 09:28 AM

Thank you for giving us a great rating and for recommending our business to other potential customers Reginald. We are sure our entire staff here at Hyundai enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

Cliente verificado

Upper Marlboro, MD

2013 Hyundai Santa Fe Sport

02/01/2020

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Got my car fixed

Had my car serviced.

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 02/05/2020 01:04 PM

Thank you for your review. We truly appreciate the opportunity to serve you at Pohanka Hyundai and look forward to seeing you again soon.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

Cliente verificado

Bowie, MD

2011 Hyundai Sonata

01/24/2020

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Amazing environment, wonderful people.

Jacqueline took the time to explain in detail the work to be carried out on my car, and kept me updated on the progress of the job.

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 01/24/2020 03:21 PM

Thank you for giving us a perfect rating and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

Cliente verificado

Lanham, MD

2013 Hyundai Elantra

01/21/2020

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

I feel lied to

Upon arriving at 5:30 pm I was told by someone who had neither listened to the car nor looked at it that it wouldn’t be my brakes because they were fine when inspected just 5 months before, they were only 11 months old and one normally gets 2 years out of bakes. I was told if it were brakes they could do them, but that there wasn’t enough time to do a complete inspection and since I would only hear the noise when the brakes were pressed, it wasn’t the brakes. I left. Then I returned and decided to pay the $49 for the brake inspection as I have been driving 35-45 minutes in Beltway stop-and-go bumper-to-bumper traffic 5 days per week since the brakes were replaced 11 months previously.

The back brakes were at 3mm. The brake repairs were quick. They then did that full inspection I was told they couldn’t do that evening on its own. I then asked to get the battery replaced in my proximity key. They sold me a battery for about $7.50 but refused to put it in my key fob. I was shown how to use a key to open the fob and replace the battery. It makes so much sense to have me use a rough key that chewed up the plastic to open the key fob when the service staff could have done it with the proper tool and a lot more experience than I had (zero experience opening key fobs). I won’t go back to Pohanka for service.

No Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 01/22/2020 03:13 PM

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

DW

Dana W.

Temple Hills, MD

2017 Hyundai Elantra

01/15/2020

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Customers services

They were great and professional the whole time my car was there..very nice people that works there i love it..i would like to thank ROBERT IN THE SERVICE DEPARTMENT AND MIGUEL THE SERVICE MANAGER AND THE ORIGINAL SERVICE GUY JOHN THATS NOW ON THE HONDA SIDE NOW..I WOULD LIKE TO THANK THEM ALL INCLUDING THE MECHANIC THAT FIXED MY CAR THANKYOU ALL...I WILL BE BACK!!!

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 01/16/2020 09:14 AM

Thank you for your wonderful 5 star rating, we truly appreciate your business Dana, and we’re grateful for the trust you’ve placed in us. Please don’t hesitate to call us for any reason regarding your service. We hope to have the pleasure of doing business with you for many years to come.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

DH

Debbie H.

Temple Hills, MD

2017 Hyundai Sonata

12/26/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Service Complete

Even though the holidays are busy for us all, you guys did a good job and provided my service in time enough for me to be able to make my trip and be able to be with friends and family. I appreciate the ride home in the shuttle as well because without that I wouldn't had a chance to be at work on time. Thanks again

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 01/02/2020 03:11 PM

We appreciate your kind feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

Cliente verificado

Hyattsville, MD

2014 Hyundai Sonata

12/04/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

No problems this time around

Better service

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 12/05/2019 02:58 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

Cliente verificado

Suitland, MD

2015 Hyundai Sonata

12/04/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Good service

Good service, wait time is good for persons waiting for there car to get serviced.

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 12/05/2019 02:45 PM

We appreciate your positive feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

JI

Jeri I.

District Heights, MD

2015 Hyundai Sonata Hybrid

11/29/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Responsive

Prompt responses, fluid communication, understandable responses As it pertains to next steps and timeline projections.

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 12/03/2019 03:40 PM

Thank you for giving us a perfect rating Jeri and for recommending our business to other potential customers. We are sure our entire staff enjoyed catering to your needs as much as you enjoyed your experience. See you again soon!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

LC

Leandra C.

Washington, DC

2017 Hyundai Elantra

11/28/2019

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Excellent

The Service Manager Sean is an outstanding ,friendly, trustworthy , and very professional efficient worker!

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 11/29/2019 03:08 PM

We appreciate your kind feedback about our business and employees. We do take pride in catering to our guests’ needs the best way we can. We here at Hyundai look forward to seeing you again.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

AC

Asya C.

Greater Landover, MD

2016 Hyundai Sonata

11/26/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

think i may start fgoing elsewhere for my car service

It has been very different from when I first bought my car from here. Now im going to start going elsewhere for my service because their prices continue to go up for oil changes when i drive a sonata they charge like I have an audi or a truck. Also when I got back into my car they left black dirt stains on my seats and on my passenger door handles and my seats are light in color

No Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 11/26/2019 12:11 PM

Thank you for taking the time to speak with us here at Pohanka Hyundai and expressing your concerns. Please take the time to rescore this survey on how you felt the dealership reached out to you and appropriately took care of your concerns. We look forward to taking care of the stains you addressed in your survey. Thank you again!

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

Cliente verificado

Washington, DC

2015 Hyundai Tucson

11/19/2019

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

the service coordinator Sean

goo customer service

Recomendado

ASIA L C., Customer Service Liaison de Pohanka Hyundai respondió el 11/20/2019 03:02 PM

We appreciate your trust, and we’ll do our best to continue to give you the kind of service you deserve. Thanks again, for your business.

If for any reason you feel as though the customer service you received was unsatisfactory, please reach out to me directly and I will be more than happy to assist in resolving the issue.

Thanks Again,

A Coleman
301-909-7381
acoleman@pohanka.com
Customer Service Liaison

New Thinking. New Possibilities.

Empleados con los que trabajó

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