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SureCritic / Concesionario Hyundai / Atlantic Hyundai / JOHN J GROSSO
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JOHN J GROSSO

Atlantic Hyundai
Calificación General
Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5Calificación general 4.6/5
4.6
(874 reviews)
71

Reseñas de JOHN J GROSSO

SB
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Susan B.
Holtsville, NY
2019 Hyundai Tucson
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/04/2020
cliente verificadoCliente Verificado
Categoría: Service
Tim Turnbull the service director was truly concerned about my experience and making it a better one.
Tim Turnbull the service director called me about an issue and was truly concerned about my experience and how to make it better.
Recomendado
Empleados con los que trabajó
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JOHN J GROSSO
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Brian G.
Holbrook, NY
2018 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/31/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Always accommodating
From start to finish, John Grosso makes taking care of my car a breeze. He explains everything, works with you to prioritize repairs and doesn’t rush you to make a decision.
Recomendado
VICTORIA V. de Atlantic Hyundai respondió el 01/02/2020 05:10 AM

Thank you so much for the wonderful review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

Empleados con los que trabajó
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Cliente verificado
North Massapequa, NY
2014 Hyundai Santa Fe Sport
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/30/2019
cliente verificadoCliente Verificado
Categoría: Service
Great customer service
Hyundai truly tries to right their wrongs if that ever happens. They are concerned for their customers and want you to be happy with your service.
Recomendado
Empleados con los que trabajó
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JOHN J GROSSO
Cliente verificado
North Massapequa, NY
2014 Hyundai Santa Fe Sport
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/30/2019
cliente verificadoCliente Verificado
Categoría: Service
Great customer service
Hyundai truly tries to right their wrongs if that ever happens. They are concerned for their customers and want you to be happy with your service.
Recomendado
Reseña Original
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
12/26/2019
Tipo de Servicio: Maintenance
Categoría: Service
Takes forever and lacks communication
The amount of time it takes to complete service even when you have an appointment is ridiculous. There is a definite lack of communication as well.
No Recomendado
TIMOTHY T. de Atlantic Hyundai respondió el 12/27/2019 03:20 PM

Gina, thank you for taking the time to provide feedback on your recent service visit. I look forward to hearing back from you to discuss the concerns during your recent visit. 

Empleados con los que trabajó
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JOHN J GROSSO
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Alfred F.
Copiague, NY
2016 Hyundai Santa Fe Sport
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
12/13/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great service
I went in for a oil change and tire rotation got in and out quickly John Grasso is an excellent service manager. Service director Tim Turnbull is friendly and greets you to make sure all is good
Recomendado
VICTORIA V. de Atlantic Hyundai respondió el 12/16/2019 05:43 AM

Thank you so much for the wonderful review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

Empleados con los que trabajó
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JOHN J GROSSO
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Susan B.
Holtsville, NY
2019 Hyundai Tucson
ReScore Reseña™
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
01/04/2020
cliente verificadoCliente Verificado
Categoría: Service
Tim Turnbull the service director was truly concerned about my experience and making it a better one.
Tim Turnbull the service director called me about an issue and was truly concerned about my experience and how to make it better.
Recomendado
Reseña Original
Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5Calificación general 2.0/5
12/06/2019
Tipo de Servicio: Maintenance
Categoría: Service
Not a happy customer!
This was the first time getting oil change there, and there was no one around to tell me where to go. And waiting an hour and a half was ridiculous! And then the fellas that bring your car to you when its finished were sleeping on their desks and I couldnt see them because the counter/desks are high, so I stood there for 5-10 minutes! And an explanation as to what was even done! Were all the fluids ok or filled? Were the tires rotated? If not when do they get rotated? Do I need oil change at 3000 or 5000? Not a good experience!
No Recomendado
ABIGAIL L. de Atlantic Hyundai respondió el 12/06/2019 11:20 AM

Susan,
 
Thank you for taking the time to fill out our survey. We apologize about the inconvenience you experienced. We are looking into your service and will contact you 

Empleados con los que trabajó
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Cheryl G.
Holbrook, NY
2019 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/19/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Another positive experience
John Grosso continues to make the process of taking care of our car a breeze. From making the appointment to prioritizing repairs and making educated decisions, John treats us like we are family!

Highly recommend John and the auto mall for all your automotive needs!
Recomendado
ABIGAIL L. de Atlantic Hyundai respondió el 11/20/2019 07:09 PM

Cheryl,

 Thank you so much for those kind words. Atlantic Hyundai is so glad to know that John provided you with great customer service. We appreciate your business and hope to continue to provide you with great customer service.

Empleados con los que trabajó
JG
JOHN J GROSSO
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Michael L.
North Merrick, NY
2019 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
11/07/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
good experience
called in to get my new windshield calibrated as required. John Grosso was the customer service rep and he was outstanding. he dealt with the insurance company to insure that all aspects of my claim were properly covered. could not ask for a better experience. Thanks John,
Recomendado
ABIGAIL L. de Atlantic Hyundai respondió el 11/08/2019 05:38 AM

Michael,

 Thank you for the great feedback! Atlantic Hyundai is so glad to know that John provided you with great customer service. We appreciate your business and hope to continue to provide you with 5-star service. 

Empleados con los que trabajó
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JOHN J GROSSO
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Helen R.
East Northport, NY
2019 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/21/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Super efficient
Everyone very friendly, love the fact you have complimentary coffee and bagels while waiting.
Recomendado
ABIGAIL L. de Atlantic Hyundai respondió el 10/23/2019 04:05 AM

Helen, 
Thank you for the great feedback! Atlantic Hyundai service is so glad to know that John provided you with great customer service. We appreciate your business and hope to continue to provide you with 5 star service 

Empleados con los que trabajó
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JOHN J GROSSO
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Francine G.
Oakdale, NY
2019 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/09/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Your service department is excellent!
John Grosso, my service advisor is an invaluable asset to your dealership. He takes time to make you feel you are a valued customer. Thank you.
Recomendado
JOHN J G. de Atlantic Hyundai respondió el 10/09/2019 04:25 AM

Fran, what a nice review. You are so good to me. Thank you

Empleados con los que trabajó
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Pamela S.
Lindenhurst, NY
2016 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/07/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Excellent customer service
Always excellent service at Atlantic Hyundai. John Grasso is the best. Always helpful and gets the job done.
Recomendado
JOHN J G. de Atlantic Hyundai respondió el 10/09/2019 04:26 AM

Thank you so much for such a nice review

Empleados con los que trabajó
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JOHN J GROSSO
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Cynthia S.
Islip Terrace, NY
2018 Hyundai Kona
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/04/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Service
Excellent
Recomendado
JOHN J G. de Atlantic Hyundai respondió el 10/05/2019 05:02 AM

Thank you so much for the review

Empleados con los que trabajó
JG
JOHN J GROSSO
Cliente verificado
Sayville, NY
2011 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/01/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
5 star service
Great customer service
Recomendado
JOHN J G. de Atlantic Hyundai respondió el 10/02/2019 05:14 AM

Thank you so much for the review

Empleados con los que trabajó
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JOHN J GROSSO
KR
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Kathy R.
Central Islip, NY
2011 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/01/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Great customer service
They did a great job on my car and customer service was great. Only problem I had they fastened my bottom shield up perfect but front shield when I got home was not secure half hanging. Otherwise I was happy with service
Recomendado
JOHN J G. de Atlantic Hyundai respondió el 10/02/2019 05:15 AM

Thank you so much for the review

Empleados con los que trabajó
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JOHN J GROSSO
BG
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Brian G.
Holbrook, NY
2018 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
10/01/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Great customer service
From making the appointment, to obtaining a rental car, to explaining necessary repairs and cost factors, dealing with John Grosso makes things easy. Always a good experience with John at Atlantic.
Recomendado
JOHN J G. de Atlantic Hyundai respondió el 10/02/2019 05:15 AM

Thank you for the review

Empleados con los que trabajó
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JOHN J GROSSO
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Donald S.
Lindenhurst, NY
2017 Hyundai Tucson
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/30/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
great
took it in for inspection ,very fast
Recomendado
VICTORIA V. de Atlantic Hyundai respondió el 10/02/2019 05:08 AM

Thank you so much for the wonderful review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

Empleados con los que trabajó
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JOHN J GROSSO
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Nicholas S.
West Islip, NY
2009 Hyundai Santa Fe
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/25/2019
Tipo de Servicio: Maintenance
cliente verificadoCliente Verificado
Categoría: Service
Customer Service
John Grosso is a class act in providing incredible customer service. He always has the customer in mind and works hard to ensure that Hyundai clients have the best possible experience.
Recomendado
VICTORIA V. de Atlantic Hyundai respondió el 09/27/2019 05:30 AM

Thank you so much for the wonderful review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

Empleados con los que trabajó
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JOHN J GROSSO
VG
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Vincent G.
Babylon, NY
2013 Hyundai Elantra
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/17/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Hyundai Service was Top Notch
I was greeted right away. My vehicle was checked in quickly and forwarded to the service writer. The Service writer was Professional and explained everything clearly. The work needed was done quickly and professionally. I highly recommend Atlantic Hyundai Service. In particular John G and Tim T.
Recomendado
JOHN J G. de Atlantic Hyundai respondió el 09/18/2019 04:26 AM

Thank you so much for the review

Empleados con los que trabajó
JG
JOHN J GROSSO
ED
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Edward D.
Port Washington, NY
2014 Hyundai Sonata
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/17/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
John Grosso - the best!
Hyundai Serrvice Technician John Grosso has taken care of me and my son Mark 's Hyundais for the past several years,. He is the consummate customer service technician. He's very knowledgeable of the various Hyundai products, has excellent "people skills", and treats his customers with dignity and respect. There are other Hyundai dealerships closer to my home, but I will only go to Atlantic Hyundai to both service and purchase my cars. And I have people like John Grosso to thank for that. In short, he is the best!
Recomendado
JOHN J G. de Atlantic Hyundai respondió el 09/18/2019 04:26 AM

Thank you so much for the review

Empleados con los que trabajó
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JOHN J GROSSO
MP
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M P.
Commack, NY
2015 Hyundai Santa Fe Sport
Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5Calificación general 5.0/5
09/13/2019
Tipo de Servicio: Repair
cliente verificadoCliente Verificado
Categoría: Service
Advisors, mechanics, and everyone involved in my experience.
Atlantic Hyundai was the best in every way. Everyone was knowledgeable and kind. I would highly recommend coming here.
Recomendado
VICTORIA V. de Atlantic Hyundai respondió el 09/16/2019 05:14 AM

Thank you so much for the wonderful review!  Atlantic Hyundai appreciates your business and will continue to strive to give you the 5 star service you deserve.  Please continue to work with John Grosso for all of your future service needs.

Empleados con los que trabajó
JG
JOHN J GROSSO
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