EV

EDDY VELLEGA

McGrath City Hyundai

Calificación General

4.7

(723 reviews)

73

Reseñas de EDDY VELLEGA

Cliente verificado

Chicago, IL

2012 Hyundai Equus

10/05/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great

The overall service that the team gives

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 10/06/2017 07:38 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

MR

Monica R.

Chicago, IL

2015 Hyundai Sonata

10/05/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Happy Customer

Service advisor & staff was friendly. I got my car back on time & service was completed. I will return. Thanks

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 10/06/2017 07:38 AM

Hello Monica,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

Cliente verificado

Oak Park, IL

2013 Hyundai Genesis

10/04/2017

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Car Maintenance

Excellent service

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 10/04/2017 07:35 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

JP

JALISA P.

2017 Hyundai Elantra

10/03/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Happy Elantra Owner

This team is my favorite! From sales to service they are all around upbeat with great attitudes! Shout out to Ed the service manager for always getting me out in less than hour for service! Go Team McGrath!

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 10/03/2017 03:10 PM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

AS

Alice S.

Chicago, IL

2010 Hyundai Accent

10/02/2017

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Chase

Great job

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 10/03/2017 03:11 PM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

IH

Ilda H.

Bensenville, IL

2013 Hyundai Elantra Co

10/02/2017

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great staff, trustworthy service!

Always a pleasure to get my vehicle serviced here. It’s the only place I trust for routine maintenance and timely repairs. The staff is very knowledgeable !

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 10/03/2017 03:11 PM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

MM

Mark M.

Chicago, IL

2011 Hyundai Sonata

09/29/2017

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Ed velega

Yes

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 10/02/2017 08:49 AM

Hello Mark,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

CA

Carlos A.

Chicago, IL

2016 Hyundai Santa Fe S

09/29/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great job

Very satisfied with your service

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 10/02/2017 08:52 AM

Hello Carlos,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Marc provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

PN

Patrick N.

Elmwood Park, IL

2016 Hyundai Tucson

09/29/2017

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Friendly and Clean

I waited a little longer than I would have liked, but I am sure that is true for everyone

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 10/02/2017 08:49 AM

Hello Patrick,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

ES

Eugene S.

Harwood Heights, IL

2006 Hyundai Sonata

09/29/2017

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Work excellence

The employees know their job well. They fix the problem the 1st time .

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 10/02/2017 08:54 AM

Hello Eugene,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

Cliente verificado

Chicago, IL

2017 Hyundai Elantra

09/27/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Wait time is too long

The people who work there are very nice but this is the second time I've waited just under 4 hours for my car. The last time they said it would ready at 10:00 (3 hours after dropping it off) which I said OK to since I live 30 minutes away. Car wasn't ready until 11:00. I've never waited this long at a car dealer. Besides that my check engine light keeps going on which is why I'm there too much. I like the people there and my car but will absolutely look at a different car makers next time.

No Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 09/27/2017 11:45 AM

Hello Maureen,

My name is Loredana, Customer Specialist at McGrath Hyundai. At McGrath, Customer Service is our top priority and the opinion of our customers is truly important. I would like to address your concerns and speak to you in more detail about your experience. At your earliest convenience, please call me directly at 773-889-9090 ext. 3767. I look forward to speaking with you soon.

Respectfully,

Loredana Giotta
Customer Specialist
McGrath City Hyundai
Lgiotta@MCGRATHCITY.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

Cliente verificado

Maywood, IL

2013 Hyundai Sonata

09/26/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

I felt welcome when I drove my car in and the staff gave a warm greeting. Those that assist me did it with care and concern. Keep doing what you do.

See above statement

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 09/26/2017 01:44 PM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Julian provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

DT

DARLENE T.

2014 Hyundai Sonata

09/26/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

my service appointment

Close to my house , never had a problem with service

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 09/26/2017 12:06 PM

Hello Darlene,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

LK

Lisa K.

Chicago, IL

2015 Hyundai Sonata

09/26/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

its close to my house

yes

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 09/26/2017 08:19 AM

Hello Lisa,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

LH

LEKETA H.

2016 Hyundai Elantra

09/26/2017

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

Great Service

Even after being gone for over 5 years they haven't missed a step! I enjoy going to this dealership for my service!

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 09/26/2017 08:19 AM

Hello Leketa,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

Cliente verificado

Chicago, IL

2016 Hyundai Sonata

09/25/2017

Tipo de Servicio: Maintenance

Cliente Verificado

Categoría: Service

The people are wonderful, the coffee is great.

The folks in the service department a very friendly and professional.

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 09/26/2017 08:19 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

KC

Kathryn C.

Chicago, IL

2013 Hyundai Sonata

09/22/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

recall

I was in for a recall on my car and it was finished in the amount of time estimated to be ready

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 09/25/2017 07:38 AM

Hello Kathryn,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

JK

James K.

Oak Park, IL

2012 Hyundai Santa Fe

09/22/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

In for recall maintenance

Making the appointment was painless. They opened right at 7 AM. The service manager explained what was going to happen and an estimate of how much time it would take (about 2 hours). Two hours later, I was on my way -- with a washed car at no charge! My only suggestion is to improve the waiting area. It's not very inviting. There are two desks with desktop PCs, but no work stations for people who bring their own computer. The only amenity is coffee.

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 09/25/2017 07:36 AM

Hello James,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Thank you for all of the suggestions as well. We will be changing this around soon. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

Cliente verificado

Maywood, IL

2013 Hyundai Sonata

09/22/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Great customer service. Service is always done in a timely manner.

Phenomenal business.

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 09/25/2017 07:39 AM

Hello,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

EE

Ernesto E.

Chicago, IL

2011 Hyundai Sonata

09/22/2017

Tipo de Servicio: Repair

Cliente Verificado

Categoría: Service

Excellent service

Efficient, fast and honest.

Recomendado

LOREDANA R G., Customer Success Manager de McGrath City Hyundai respondió el 09/22/2017 12:08 PM

Hello Ernesto,

Thank you for your review! Customer feedback is very important to us and I am glad to hear that Edward provided you with an exceptional service experience. Enjoy the rest of the day. We look forward to seeing you for your next service visit!

Kindest Regards,

Loredana R. Giotta
Hyundai Customer Specialist
Lgiotta@McGrathCity.com
773-889-9090 Ext. 3767

Empleados con los que trabajó

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